Chris Layzell

What were the circumstances that caused you to initially look for an adviser?

complicated market and the need of expertise to understand the field

How has Chris Layzell helped you?

quick, professional and friendly service

Have you seen the outcome you were hoping for?

yes,

What could they have done better?

NA

Please provide a brief comment about your experience with Chris

Hi All We were recommended Chris by a friend. We knew we weren't an easy application. But Chris and his office achieved it. They were helpful throughout the whole process, prompt to reply to email queries or phone queries understanding peoples concerns. Thank you for all your help.

What were the circumstances that caused you to initially look for an adviser?

Mortgage advisor for multiple mortgages

How has Chris Layzell helped you?

Solid advice. Proactive with updates and options. Clear and easy to understand. Always follows up when he says. Excellent

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

No improvement needed

What were the circumstances that caused you to initially look for an adviser?

I needed a mortgage to purchase a property and also life insurance, and was keen for this to be arranged as quickly as possible.

How has Chris Layzell helped you?

Chris has provided a 5 star professional service from beginning to end. I needed advice at the outset regarding various options I was considering and Chris took the time to explain the processes and outcomes and provide different calculations for each option. He was personable and very knowledgeable and clear in his delivery of advice and explanation of the processes. Chris was always extremely prompt and responsive and delivered the results I had been hoping for. The whole process ran extremely smoothly and stress-free and that's all down to exceptional customer service.

Have you seen the outcome you were hoping for?

Yes, the outcome was exactly what I had been hoping for.

What could they have done better?

Chris couldn't have done anything better - I wouldn't hesitate to use his services again or to recommend to others.

What were the circumstances that caused you to initially look for an adviser?

To increase my mortgage and fix the rate

How has Chris Layzell helped you?

He offered a seamless service from start to finish and had a very personal approach,

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

N/A

What were the circumstances that caused you to initially look for an adviser?

Wanted to find the second home in London.

How has Chris Layzell helped you?

He was able to find the best deal for me and held it throughout the entire search process. Even though it took me a long time to find the right property, the agreed mortgage rate was never compromised. Additionally, I was kept well-informed and updated consistently throughout the process

Have you seen the outcome you were hoping for?

Yes, I am very please with an outcome.

What could they have done better?

Chris went above and beyond to support me throughout my journey

What were the circumstances that caused you to initially look for an adviser?

We were coming to the end of a fixed current mortgage deal.

How has Chris Layzell helped you?

I have heard from a lot of people about Chris and the team at Bigmore Associates who were very happy about going with them.

Have you seen the outcome you were hoping for?

Yes. We did get the outcome we were hoping for.

What could they have done better?

N/A

What were the circumstances that caused you to initially look for an adviser?

A new Buy to Let mortgage

How has Chris Layzell helped you?

Chris found a mortgage that met my needs and wishes, having listened carefully to the details of my situation. He set the ball rolling very quickly and kept in touch with the mortgage provider throughout the process, helping with occasional queries.

Have you seen the outcome you were hoping for?

I now have my new mortgage up and running on schedule.

What could they have done better?

Nothing

What were the circumstances that caused you to initially look for an adviser?

Challenging borrower circumstances

How has Chris Layzell helped you?

Chris has never failed to secure the mortgages we need over the last 10 years - despite challenging borrower circumstances (like being two entrepreneurs!)

Have you seen the outcome you were hoping for?

Y

What could they have done better?

NA

What were the circumstances that caused you to initially look for an adviser?

I had previously sorted my mortgages myself but wanted to see if an advisor could get me a better deal…and answer was yes!

How has Chris Layzell helped you?

Chris explained everything well and sorted my 2 mortgages into 1 combined mortgage which will save me money over the next few years

Have you seen the outcome you were hoping for?

Yes

What were the circumstances that caused you to initially look for an adviser?

Purchasing a house

How has Chris Layzell helped you?

Chris helped us with our mortgage application and finding the right insurance.

Have you seen the outcome you were hoping for?

Yes!

What were the circumstances that caused you to initially look for an adviser?

To take out a mortgage

How has Chris Layzell helped you?

Chris helped me find the best deal for our needs and apply for a mortgage in record time.

Have you seen the outcome you were hoping for?

Yep all done and dusted

What could they have done better?

Nothing to be honest

What were the circumstances that caused you to initially look for an adviser?

I am a first time buyers and needed mortgage and equity release advice

How has Chris Layzell helped you?

Chris (and his colleague Siobhan) found me a mortgage and my mum an equity release mortgage that were right for our needs. Every step of the way Chris explained everything and also answered my (numerous) questions and emails very quickly. Buying a flat is quite stressful and Chris removed a lot of the stress.

Have you seen the outcome you were hoping for?

Yes. I received a mortgage offer and everything is currently progressing with my flat purchase. I also feel I understand mortgages and equity release a lot better thanks to Chris’s advice.

What could they have done better?

Nothing, they have been great. I also found their rates very reasonable and affordable.

What were the circumstances that caused you to initially look for an adviser?

Needed to renew our mortgage

How has Chris Layzell helped you?

We had a very limited amount of time, however he still found us some different options and gave us advice on what would potentially be best for us in this current climate.

Have you seen the outcome you were hoping for?

Yes, we are very happy with the service we received from him.

What could they have done better?

Nothing, he was extremely efficient and helpful.

What were the circumstances that caused you to initially look for an adviser?

I was buying my first property.

How has Chris Layzell helped you?

Chris was very professional and was able to provide me with a mortgage quickly, he explained everything I needed to know during the whole process.

Have you seen the outcome you were hoping for?

Yes, very happy with the service provided.

What could they have done better?

Nothing.

What were the circumstances that caused you to initially look for an adviser?

Looking for advice to re mortgage our flat

How has Chris Layzell helped you?

Chris gave us several suggestions on re mortgaging and also gave us advice on the current market.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing, Chris was really helpful.

What were the circumstances that caused you to initially look for an adviser?

My partner and I were first time buyers and had no idea where to start. Chris was recommended to us and offered an initial no obligation chat which really cleared a lot of questions up for us.

How has Chris Layzell helped you?

Chris has helped us all the way through our house and mortgage application. We started with a chat where Chris gave great advice on what we could start doing with our finances to put us in the best place when we were ready to apply for a mortgage. Chris then walked us through the application process and got us a very generous mortgage offer based on our circumstances. Chris was always around to answer the questions we had about the process from start to finish.

Have you seen the outcome you were hoping for?

Yes! We are delighted with the service and mortgage offer we have received.

What could they have done better?

Nothing, Chris was amazing from the first conversation and always very professional and helpful.

What were the circumstances that caused you to initially look for an adviser?

I have a small portfolio of properties that I needed help managing

How has Chris Layzell helped you?

Chris is extremely helpful and responsive, always providing complete information to help shape decision making and removing the hassle out of remortgaging.

Have you seen the outcome you were hoping for?

Yes, and mortgages secured quickly in advance of rate increases

What were the circumstances that caused you to initially look for an adviser?

Review & recommend mortgage options for our buy-to-let portfolio.

How has Chris Layzell helped you?

Sound, professional, proactive, responsive & reliable mortgage advice, execution and follow-up.

Have you seen the outcome you were hoping for?

Yes

What were the circumstances that caused you to initially look for an adviser?

Looking to remortgage

How has Chris Layzell helped you?

Listen to our needs and found a good deal tailored to our circumstances.

Have you seen the outcome you were hoping for?

Yes.

What were the circumstances that caused you to initially look for an adviser?

I was looking for a re-mortgage for a friend, and we began speaking about my existing mortgage rate which was up for renewal with 6 months.

How has Chris Layzell helped you?

Chris suggested we re-mortgage sooner rather than leaving it until the end of the current fixed deal as we could take advantage of existing rates, which were appreciably lower than anticipated rates in the coming months.

Have you seen the outcome you were hoping for?

We secured a good rate, that is now more competitive than current deals that are in the market as rates have continued to move higher.

What could they have done better?

Nothing!

What were the circumstances that caused you to initially look for an adviser?

My partner and I were buying our first property

How has Chris Layzell helped you?

He has made the whole process make sense! He has always been on hand to ask questions, big or small and has gone above and beyond to ensure that all of our needs were met with regards to our current and future mortgages.

Have you seen the outcome you were hoping for?

Definitely

What could they have done better?

In my opinion nothing

What were the circumstances that caused you to initially look for an adviser?

I was looking to remortgage

How has Chris Layzell helped you?

Chris sorted out a new fixed rate mortgage for me

Have you seen the outcome you were hoping for?

Better than I thought

What could they have done better?

None

What were the circumstances that caused you to initially look for an adviser?

Me and my husband start to planning on buy our first home but as i’m not a UK citizen we had many doubts on the process reason why we looked for an adviser.

How has Chris Layzell helped you?

Chris it was amazing on the long process, assisting us on the better way as well clarifying all our doubts.

Have you seen the outcome you were hoping for?

And now we have finally finished our mortgage process and this is all happen because of Chris advices

What were the circumstances that caused you to initially look for an adviser?

Buying a new flat and needed a mortgage

How has Chris Layzell helped you?

He provided fast advice and quotes and was always looking for the best for us. He was fast at replying and answering all the questions we had.

Have you seen the outcome you were hoping for?

Yes, we have a good mortgage rate (at least for the times we are in) and we understand a lot more about it.

What could they have done better?

Nothing

What were the circumstances that caused you to initially look for an adviser?

Looking to purchase our first home

How has Chris Layzell helped you?

Very patient and helpful. Alway quick with responding to lots of questions!

Have you seen the outcome you were hoping for?

Yes, we now own our own property even during these uncertain time where things were changing frequently.

What could they have done better?

Nothing

What were the circumstances that caused you to initially look for an adviser?

We were looking to take out a mortgage for our first home and Chris was recommended by a friend.

How has Chris Layzell helped you?

Chris was incredibly helpful during every aspect of the house-buying and mortgage process. As first-time buyers, this was really reassuring. He answered our many questions and was always on hand to explain anything that was unfamiliar to us and make sure we understood. Chris truly went above and beyond. We are so glad we worked with him and have been recommending him to all our friends.

Have you seen the outcome you were hoping for?

Yes - we were working towards a quick exchange date, and Chris helped us to secure a mortgage offer in just a couple of days. We really appreciated how communicative he was with us.

What could they have done better?

Nothing, Chris was brilliant and we are very grateful for all his help and advice!

What were the circumstances that caused you to initially look for an adviser?

Needed a specialised type of mortgage

How has Chris Layzell helped you?

Clear exposition of options in a clear in a way that somebody (like me) who is unfamiliar with the sort of mortgage I am taking out can understand. Efficient follow-up to decisions. Friendly and relaxed manner, which is needed in what can be difficult times for a client . Responds in good time to requests for a phone call (sometimes email is not the best way to discuss difficult problems).

Have you seen the outcome you were hoping for?

As near as, I believe, possible.

What could they have done better?

Not much - I have no specific suggestions.

What were the circumstances that caused you to initially look for an adviser?

Moving home

How has Chris Layzell helped you?

I have used Chris for all 3 of my house moves following a recommendation from a friend and find him to be brilliant. Always available, explains things in a clear manner, will step in if any issues arise (for example, during my second move my mortgage was ported but due to an admin error at the lenders end, they presumed I had two separate mortgage accounts - Chris helped to resolve this very soon after the lender started threatening legal actions). Chris has provided sound financial advice to help me plan and complete my purchases and has always helped find good mortgage rates in the market. I know this to be true as when we were looking at new build properties one of the developers insisted we use their mortgage advisor and the interest rates they could obtain were more than what we being offered by Bigmore's.

Have you seen the outcome you were hoping for?

Yes. On all 3 occasions that I have used Chris' services.

What could they have done better?

Nothing

What were the circumstances that caused you to initially look for an adviser?

Needed to find a mortgage.

How has Chris Layzell helped you?

I just wanted to add my own thanks for everything you have done. It has been very smooth and could have easily turned into a nightmare with the delays, changing interest rates etc but you have been amazing throughout. I have already recommended you to a couple of friends and family who are buying and will continue to do so.

Have you seen the outcome you were hoping for?

Yes, absolutely.

What could they have done better?

Nothing. Chris was perfect.

What were the circumstances that caused you to initially look for an adviser?

Fixed term completed and needed to remortgage my property.

How has Chris Layzell helped you?

Clearly communicated to me the best solution with some evidence. Saved me time (investigating) and money (new rate secured in advanced, before Bank of England rate increase).

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing comes to my mind.

What were the circumstances that caused you to initially look for an adviser?

Remortgaging

How has Chris Layzell helped you?

Advising on best mortgage deals to suit our needs

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing - service was excellent

What were the circumstances that caused you to initially look for an adviser?

I have been a client of Bigmore Associates for over 40 years.

How has Chris Layzell helped you?

Good advice on how to progress matters which are now fully completed.

Have you seen the outcome you were hoping for?

Yes.

What could they have done better?

Nothing as far as I can see.

What were the circumstances that caused you to initially look for an adviser?

Looking for a remortgage and with the unstable financial situations of present we wanted to ensure we were correctly advised and looked after by a professional.

How has Chris Layzell helped you?

Chris has been brilliant from start to finish and really been patient with us in our hectic lifestyle and our sometimes slow replies to emails etc. He has been on hand whenever we needed him for questions with a prompt response. He has explained all our options in details and secured us a great deal before interest rates continued to rise.

Have you seen the outcome you were hoping for?

Yes we absolutely got the best outcome we could have hoped for.

What were the circumstances that caused you to initially look for an adviser?

Mortgage advice

How has Chris Layzell helped you?

Gave options and advised on alternative solutions

Have you seen the outcome you were hoping for?

Yes

What were the circumstances that caused you to initially look for an adviser?

First time buyer trying to maximise lending.

How has Chris Layzell helped you?

Chris assessed all lending options that suited my income / budget and provided the best recommendation in terms of repayments, term, interest rates, lending amount, lender.

Have you seen the outcome you were hoping for?

Yes, got exactly what I wanted.

What could they have done better?

Nothing.

What were the circumstances that caused you to initially look for an adviser?

Originally looking for a better mortgage deal and then used for house purchase and advice on mortgages.

How has Chris Layzell helped you?

Provides excellent advice over the years.

Have you seen the outcome you were hoping for?

Yes, thanks to a brilliant proactive service.

What were the circumstances that caused you to initially look for an adviser?

First time buyers seeking mortgage advice and life insurance for our property

How has Chris Layzell helped you?

Chris found us the most suitable mortgage and also talked us through different life insurance options

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing, great service and great communication

What were the circumstances that caused you to initially look for an adviser?

We had previously used Chris' services to acquire a mortgage and we were very happy and impressed with his services, and decided to use his top notch services again.

How has Chris Layzell helped you?

Chris assisted with a re-mortgage and a great rate that fits with out budget.

Have you seen the outcome you were hoping for?

Absolutely yes, the outcome we received is great and is going to be extremely beneficial in the long term.

What could they have done better?

I can't find any faults in the service Chris has provided. His service is worth the money.

What were the circumstances that caused you to initially look for an adviser?

I run my own business, and I wanted to understand how much I could borrow and then get an expert to identify the best mortgage for us.

How has Chris Layzell helped you?

helpful, knowledgeable and fast, Chris and Urszula provided an excellent service and outcome.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing

What were the circumstances that caused you to initially look for an adviser?

Fixed term on my mortgage is approaching expiry.

How has Chris Layzell helped you?

I initially used Chris 18 months ago for my first property. Chris was proactive in his approach, contacting me 6 months ahead of the expiry to discuss re-mortgaging given a rising interest rate environment. I likely would have forgotten altogether so I am grateful that he keeps his finger on the pulse!

Have you seen the outcome you were hoping for?

Yes, I have a very competitive rate locked in.

What could they have done better?

Nothing

What were the circumstances that caused you to initially look for an adviser?

Property purchase

How has Chris Layzell helped you?

Obtaining competitive quotes

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing

What were the circumstances that caused you to initially look for an adviser?

I was recommended by a friend of mine as I was looking to secure a mortgage pretty quickly.

How has Chris Layzell helped you?

Chris quickly took key information and came back to me promptly and talked through various mortgage options on offer and explained to me in detail each one.

Have you seen the outcome you were hoping for?

Yes, absolutely - Chris was amazing throughout the process, very helpful and quickly helped me turn around what I needed in order for me to secure my purchase property.

What could they have done better?

To be honest, there isn't anything they could have done quicker or better! A great service and can highly recommend...

What were the circumstances that caused you to initially look for an adviser?

We were moving home and wanted some advice on the best mortgage offers available to us.

How has Chris Layzell helped you?

Chris gave us various options and was very helpful at laying out the different scenarios for us. He was very responsive, always turning things around quickly for us. With his help we had several mortgage offers through very quickly.

Have you seen the outcome you were hoping for?

We definitely achieved what we were looking for.

What could they have done better?

Nothing.

What were the circumstances that caused you to initially look for an adviser?

Self-employed and needed someone who knew the market, and could get it done quickly.

How has Chris Layzell helped you?

Advised on what was possible, how much we could borrow and the options for us.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing!

What were the circumstances that caused you to initially look for an adviser?

House purchase

How has Chris Layzell helped you?

Chris set up a fixed rate mortgage when I bought my home two years ago and organized another fixed rate mortgage this year

Have you seen the outcome you were hoping for?

Chris exceeded my expectations and found an even better offer for me

What could they have done better?

Nothing

What were the circumstances that caused you to initially look for an adviser?

We are first time buyer looking to purchase our first home.

How has Chris Layzell helped you?

Chris advised us on the best mortgage to apply for and all the paperwork we needed to apply also

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing, the service was great

What were the circumstances that caused you to initially look for an adviser?

Desire to ensure mortgage payments are fixed and manageable when interest rates (inevitably) rise

How has Chris Layzell helped you?

Assessed the options to fit in with my circumstances and recommended the best solution

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

This is the second mortgage Chris has arranged for me and he has helped other members of the family. Always professional and objective. I highly recommend his services

What were the circumstances that caused you to initially look for an adviser?

Both a new mortgage and a remortgage

How has Chris Layzell helped you?

Didn't stop trying all available routes to get the job done.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

n/a

What were the circumstances that caused you to initially look for an adviser?

The purchase of a house.

How has Chris Layzell helped you?

He advised us on different mortgage terms and obtained competitive rates.

Have you seen the outcome you were hoping for?

Yes

What were the circumstances that caused you to initially look for an adviser?

Buying a new property and needed a mortgage advice

How has Chris Layzell helped you?

Chris has been brilliant at every aspect! Friendly yet professional approach and always willing to help and responding immediately to any queries. Chris's administrator, Urszula has been amazing too, and we were kept fully informed during the whole process.

Have you seen the outcome you were hoping for?

Chris's knowledge and expertise helped me and my wife to secure a mortgage we needed.

What could they have done better?

Nothing, this was a 5 star service.

What were the circumstances that caused you to initially look for an adviser?

Buying a new house and looking for advice on what the best options were.

How has Chris Layzell helped you?

Very quick in response, highly professional and proactive in sorting out our mortgage offer.

Have you seen the outcome you were hoping for?

Yes, very much so.

What could they have done better?

Nothing, very professional and have recommended him to many friends who have used him to similar effect.

What were the circumstances that caused you to initially look for an adviser?

First time buyer applying for mortgage

How has Chris Layzell helped you?

As a first time buyer I'm so grateful to Chris for all of his help throughout the whole process. He took the time to explore my options and explain everything clearly, and was always on hand to answer questions very quickly. I had a few extra requests during my purchase and Chris was extremely flexible, helpful and accommodating. He took care of the application and kept me updated every step of the way. I cannot thank Chris enough for such a smooth process and I highly recommend him to anyone looking for a mortgage.

Have you seen the outcome you were hoping for?

Absolutely - everything on the mortgage side of my purchase was quick, clear and smooth

What could they have done better?

Nothing at all

What were the circumstances that caused you to initially look for an adviser?

I needed mortgage advice.

How has Chris Layzell helped you?

The opportunity to buy a house came suddently and I needed mortgage advice urgently. Chris was absolutely fabulous, he understood the urgency of the situation and he went above and beyond to make sure a mortgage offer was issued in no time. Not to mention he also recommended a very good solicitor who made it possible for the purchase to be completed in a couple of months. Chris is very knowledgeable and I can't thank him enough for all his patience and for always making time to answer my questions and help with everything he could. He also kept me updated throughout the process, which I truly appreciated as that made it all less stressful.

Have you seen the outcome you were hoping for?

Yes, the house purchase was completed in absolutely no time.

What could they have done better?

Everything was better than expected.

Please provide a brief comment about your experience with Chris

They never got back to me!!

What were the circumstances that caused you to initially look for an adviser?

Looking for best deals for a mortgage

How has Chris Layzell helped you?

Chris was very helpful in looking for the best mortgage deal for my circumstances he took all the hard work away from myself and all the stress of not knowing where to start.

Have you seen the outcome you were hoping for?

Yes happy with my outcome

What could they have done better?

Nothing

What were the circumstances that caused you to initially look for an adviser?

To apply for a mortgage

How has Chris Layzell helped you?

Chris provided us with an amazing service in explaining how mortgages work, how to apply, which banks would be likely to lend to us and supported us through every step of the application process. He was available around the clock to answer any questions or queries we had and was more than willing to ease any anxieties we had and manage our many questions. He was by far the most helpful and intuitive advisor we had contacted and ensured the home-buying process was smooth, efficient and stress free. Thanks Chris!

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing - 100%

What were the circumstances that caused you to initially look for an adviser?

Reaching the end of initial mortgage term, while also looking to move and increase mortgage.

How has Chris Layzell helped you?

Chris explained various possible options/outcomes of which we were not aware, while detailing positives and negatives. This allowed us to make confident decisions.

Have you seen the outcome you were hoping for?

Yes indeed. Things ended up not being entirely straight forward due to unexpected circumstances on our side and Chris was always available to help cover questions, provide sound advice and help move things along easily and efficiently

What were the circumstances that caused you to initially look for an adviser?

I was selling my house and buying a new property.

How has Chris Layzell helped you?

Chris guided and managed me through the full process of selling my current house with an existing mortgage, and purchasing a new property with a different mortgage provider. There were complications along the way due to me needing to change mortgage provider, however, Chris navigated through this seamlessly. Chris was extremely quick and efficient throughout and always laid out options in simple understandable terms.

Have you seen the outcome you were hoping for?

Absolutely. We were able to overcome all hurdles along the way and ultimately got the end result that we wanted.

What could they have done better?

I honestly cannot think of anything. I couldn’t have asked for more and will definitely be contacting Chris again for future ventures.

What were the circumstances that caused you to initially look for an adviser?

Me and my partner were looking for a financial adviser to help with purchasing our first home together. Chris was fantastic and helped us in securing a great mortgage rate from our lender and helping us with setting up our life insurance too.

How has Chris Layzell helped you?

Chris took some details from us and immediately provided a breakdown of various mortgage rates based on our figures and preferences. He was excellent in communicating with us regularly and keeping us informed throughout the entire process. The mortgage rate secured by Chris from our lender was fantastic and he got everything turned around super quickly and efficiently. Chris reached out to me and my partner once we had secured our property and helped set-up out life insurance too. This was an extra service provided free-of-charge from him and the team, which me and my partner are very grateful for. Chris was pro-active with his approach and showed a great duty-of-care for us as his clients. He's truly gone above and beyond with his excellent level of service.

Have you seen the outcome you were hoping for?

Most definitely! Chris' advice and services helped me and my partner in securing our first home together and setting up life insurance. The process of buying a home, especially as a first time buyer, can be quite scary but Chris made us feel at ease and guided us throughout.

What could they have done better?

Nothing - even whilst Chris was away on annual leave, he ensured we were kept informed and his colleague (Urszula) was on hand to help us.

What were the circumstances that caused you to initially look for an adviser?

I am a BTL investor and was always in the search of reliable, proficient and attention to details broker.

How has Chris Layzell helped you?

Chris helped me find the best remortgage and BTL deals and was quick to respond to my enquiries. He helped me to complete 4 deals in the matter of 8 months (during the lockdown), that is one deal every 2 months. All the offers were different and bespoke to fit my ever-changing criteria. The best part of our relationship is that he was also challenging me on my decisions and always wanted to hear and see the bigger picture of what I am trying to achieve before starting the application. He was my go-to person for all Lender inquiries and was making sure they are handled in the timely manner, even during the COVID-19 period.

Have you seen the outcome you were hoping for?

With Chris, I got more than I hoped for. Nearly immediate response, bespoke approach to my needs. Adaptation to changes and enthusiasm to make every deal success.

What could they have done better?

Chris is open to suggestions during the process and very transparent with his approach. Even if I had any constructive suggestions, they would already be covered during the process.

What were the circumstances that caused you to initially look for an adviser?

Requiring a mortgage with non-standard personal and professional circumstances.

How has Chris Layzell helped you?

Found the most competitive mortgage for our circumstances and looked after the whole process end to end for us.

Have you seen the outcome you were hoping for?

Absolutley

Please provide a brief comment about your experience with Chris

Cannot compliment enough!

Please provide a brief comment about your experience with Chris

Chris provided great service throughout the process of our re-mortgage; from initial advise on best provider and rates to meet our needs; through to following up with the lender and certification of documents required for completion. Highly recommended.

What were the circumstances that caused you to initially look for an adviser?

I required an advisor to help find the best mortgage rate on the market.

How has Chris Layzell helped you?

Chris was fantastic. In a mid pandemic world where the majority of lenders were restricting their affordability criteria, Chris was able to source a very attractive mortgage offer after producing a number of options and talking me through each in depth. I found him to be incredibly personable with a very useful knack for simplifying market "lingo" such that it can be understood by a regular consumer.

Have you seen the outcome you were hoping for?

Yes, I have achieved a great mortgage rate in a very tough market.

What could they have done better?

Nothing, I was very pleased with the service.

What were the circumstances that caused you to initially look for an adviser?

First time buyer

How has Chris Layzell helped you?

Processed my decision in principle and arrange the mortgage deal

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing.

What were the circumstances that caused you to initially look for an adviser?

I was due to remortgage. Having used Chris in the past, it was an easy decision to speak to him again.

How has Chris Layzell helped you?

Chris found me a great deal. I had a few conditions that I needed this time round and he made it incredibly easy for me to understand the best way to go about this. I've dealt with him twice now and have no doubt I will be using him again in the future.

Have you seen the outcome you were hoping for?

Yes

Please provide a brief comment about your experience with Chris

Chris has been incredibly helpful and patient when dealing with our mortgage request. He is super informative and also proactive in helping us find a mortgage solution in these difficult and challenging times. I have already recommended him to friends as I have been so impressed.

What were the circumstances that caused you to initially look for an adviser?

To remortgage to release funds for divorce settlement.

How has Chris Layzell helped you?

Chris was totally professional. He answered emails promptly and kept me updated. He found an excellent mortgage deal. When my situation changed he still carried on and sorted things out. He was positive throughout the whole process. He kept my solicitor in the loop. The service he provided was worth every penny spent! I totally recommend Chris.

Have you seen the outcome you were hoping for?

yes I have the mortgage deal I wanted.

What could they have done better?

I really can’t think of anything!!

What were the circumstances that caused you to initially look for an adviser?

Looking for a mortgage,

How has Chris Layzell helped you?

Chris helped me understand the things do in order to prepare for obtaining a mortgage and gave us ins and outs around mortgages

Have you seen the outcome you were hoping for?

yes, we are very happy with the outcome

What could they have done better?

I cannot think of anything

What were the circumstances that caused you to initially look for an adviser?

We have various family interests with Bigmores who I have found excellent so naturally turned to them whe looking to do a bit of financial restructuring

How has Chris Layzell helped you?

Chris responded quickly, professionally and with, I think, good advice

Have you seen the outcome you were hoping for?

Not yet but hoping to soon

What could they have done better?

Nothing in my view

What were the circumstances that caused you to initially look for an adviser?

I was looking to take out a mortgage and, as my situation wasn't straightforward, I needed someone that could quickly assess my position and offer the right solution.

How has Chris Layzell helped you?

He offered relevant advice and quickly found me a good mortgage deal.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Chris delivered the outcome I wanted so could not have done anything more.

What were the circumstances that caused you to initially look for an adviser?

Needed advice regarding Mortgages

How has Chris Layzell helped you?

Chris arranged my mortgage - he secured a competitive deal and took care of the additional queries/responses needed with the lender.

Have you seen the outcome you were hoping for?

Yes

What were the circumstances that caused you to initially look for an adviser?

My mum was in a rented flat that was being sold - she is 78 and retired so it was a bit of a challenge.

How has Chris Layzell helped you?

Initially he found us a mortgage but that wasn't granted so he found an equity release scheme which means she can stay in the flat she moved to after my father died, which has taken a lot of stress off her and me and means she has security of tenure and providing she pays interest on the loan it won't eat too much into her equity.

Have you seen the outcome you were hoping for?

Absolutely - in fact she got an offer for more than she initially thought which meant that she could extend the lease and increase the value of the property by £70,000, without eating into her savings!

What could they have done better?

Nothing. Chris even did a home visit for my mother as she has MS and is largely housebound.

What were the circumstances that caused you to initially look for an adviser?

Raise a mortgage

How has Chris Layzell helped you?

He worked hard to find a good lender within the criteria and was able to get me a mortgage at a very low rate and the fees were also low.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing, as far as I am concerned.