Emma Hamilton

What were the circumstances that caused you to initially look for an adviser?

We were looking to upsize from our previous home.

How has Emma Hamilton helped you?

Emma have been fantastic at clearly showing us our options for securing a mortgage for our new home.

Have you seen the outcome you were hoping for?

Absolutely- we moved into our new home last week, and have a mortgage we are comfortable with the repayments for.

What could they have done better?

-

What were the circumstances that caused you to initially look for an adviser?

Our mortgage deal was expiring and we had no idea what we were doing with finding a good new one!

How has Emma Hamilton helped you?

Emma helped us through the process of getting a new mortgage deal. She went through all of our options, and advised on what our best options would be. We had a few hurdles (no fault of Emma's) but she kept us informed the whole way and explained really clearly what we needed to do. Emma was always really quick to respond to our questions, and made the process feel really simple.

Have you seen the outcome you were hoping for?

Yes, we've got a new mortgage deal we are happy with and feel like we've made an informed decision. We would have been lost without Emma!

What could they have done better?

We can't think of anything Emma could have done better.

What were the circumstances that caused you to initially look for an adviser?

I was looking for mortgage advice under recommendation from a friend for my first home.

How has Emma Hamilton helped you?

She has managed to find me a mortgage and an insurance policy.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing, Emma and her team have been great.

What were the circumstances that caused you to initially look for an adviser?

We were buying our first house

How has Emma Hamilton helped you?

Emma has been absolutely amazing! She’s so helpful and always happy to explain anything we weren’t sure about. Emma always replied very swiftly, and from helping us with the mortgage to discussions around life cover, we couldn’t have asked for anyone better :)

Have you seen the outcome you were hoping for?

Yes!

What could they have done better?

Nothing - Thankyou so much for everything Emma!

What were the circumstances that caused you to initially look for an adviser?

I wanted to take on the mortgage of the marital home alone after separation. Never in a million years did I think I’d be able to… but Emma made it happen! And I’m so grateful that me and my children will be able to stay in our home, thanks to Emma.

How has Emma Hamilton helped you?

Great advice… answered all my questions and put my mind at ease when I had worries or concerns. Fantastic service.

Have you seen the outcome you were hoping for?

Yes! 100%! Thank you so much.

What could they have done better?

Absolutely nothing.

What were the circumstances that caused you to initially look for an adviser?

Financial advice on buying a house

How has Emma Hamilton helped you?

Emma helped me and my wife by providing financial advice, arranging our mortgage, building and life insurance policies.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

I cannot think of any.

What were the circumstances that caused you to initially look for an adviser?

I needed help finding the best available mortgage deal to meet my needs; in relation to the purchase of my new property.

How has Emma Hamilton helped you?

Emma went above and beyond at every available opportunity; truly some of the best customer service I've ever received. Emma's cheerful demeanour also makes her a pleasure to work with and her email responsiveness is second to none. 11/10.

Have you seen the outcome you were hoping for?

Yes-whilst the home selling/buying process was long and arduous and required an awful lot of effort on my part; the mortgage aspect was the one part that was truly "effortless" thanks to Emma.

What could they have done better?

Nothing-truly exemplary.

What were the circumstances that caused you to initially look for an adviser?

My mortgage was coming up for renewal and I needed to find the best deal and i have always gone to Blac down for my financial advice.

How has Emma Hamilton helped you?

She looked at my mortgage and was able to find the best deal for me and i had to do nothing.

Have you seen the outcome you were hoping for?

Yes, although my mortgager has increased it has not increased as much as I thought it would bearing in mind the rise in interest rates over the past 2 years. Emma was helpful and did the best for me.

What could they have done better?

Nothing - I got what i was hoping for.

What were the circumstances that caused you to initially look for an adviser?

Needed a Buy to Let re - Mortgage to release some equity in that property to be able to purchase a retirement bungalow with no mortgage.

How has Emma Hamilton helped you?

Sourced the whole of the market for age related mortgages.

Have you seen the outcome you were hoping for?

Yes absolutely delighted to be able to continue with a retirement bungalow purchase and a buy to let property income as well.

What could they have done better?

Nothing

What were the circumstances that caused you to initially look for an adviser?

Re-Mortgage and Mortgage Advances

How has Emma Hamilton helped you?

Emma has helped me understand my finances and what the possibilities are to buy new properties and released equity in my current property.

Have you seen the outcome you were hoping for?

Outcomes were over and above expected. Emma is a great advisor and amazing help when it comes to any of my questions and needs and has a speedy response.

What could they have done better?

NA

What were the circumstances that caused you to initially look for an adviser?

I was a first time buyer looking for mortgage advice.

How has Emma Hamilton helped you?

Emma helped me with getting a mortgage, home insurance and life insurance, everything was new to me but Emma explained everything clearly to me and answered all the questions I had without any delay.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing

What were the circumstances that caused you to initially look for an adviser?

Buying our first home so wanted support in doing it as we didn’t know what we needed to do.

How has Emma Hamilton helped you?

Emma was great, did everything for us in regards to getting best mortgage rates to suit us - gave us lots of options we could go for and was very knowledgeable. Sorted out our house insurance and also our life insurance policies which due to certain health conditions i didn’t think i would be able to get life insurance but she found cover for me at a very good price! Has been friendly and knowledgeable throughout the whole process and has made it really enjoyable for us buying our first home.

Have you seen the outcome you were hoping for?

Yes, she’s helped with everything and we are now getting the keys to our first home tomorrow!

What could they have done better?

Nothing - couldn’t fault emma at all.

What were the circumstances that caused you to initially look for an adviser?

I needed a mortgage adviser.

How has Emma Hamilton helped you?

Emma was incredibly helpful in providing information and answering questions. As a first time buyer this was invaluable support.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing!

What were the circumstances that caused you to initially look for an adviser?

My Dad has used Blackdown Financials for over 10 years, so it felt right to follow suit.

How has Emma Hamilton helped you?

She was super honest and helpful with all possible outcomes. She went above and beyond to find the right outcome for myself and my partner.

Have you seen the outcome you were hoping for?

Yes

What were the circumstances that caused you to initially look for an adviser?

I have used Emma in the past & with the uncertainty around interest rates I thought it was best to speak to an expert.

How has Emma Hamilton helped you?

Emma was excellent in communicating any changes to the policy & made made sure I got the best deal available to myself.

Have you seen the outcome you were hoping for?

Yes,

What could they have done better?

Nothing

What were the circumstances that caused you to initially look for an adviser?

Moving house

How has Emma Hamilton helped you?

To get the right mortgage and life policies

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing

What were the circumstances that caused you to initially look for an adviser?

House move

How has Emma Hamilton helped you?

Emma has been so helpful, explains everything and makes it easy to understand amazing

Have you seen the outcome you were hoping for?

Yes excellent

What could they have done better?

Nothing

What were the circumstances that caused you to initially look for an adviser?

To buy my first home.

How has Emma Hamilton helped you?

Emma provided me with excellent advise and ensured matters progressed quickly.

Have you seen the outcome you were hoping for?

Absolutely!

What were the circumstances that caused you to initially look for an adviser?

I was recommended to Emma Hamilton around 7 years ago when I needed to arrange a new mortgage application for a home move.

How has Emma Hamilton helped you?

Emma has arrange a mortgage and life protection for me.

Have you seen the outcome you were hoping for?

Emma was excellent. She is very down to earth, very clear and goes out of her way to ensure you are comfortable with the finance and terms on offer.

What could they have done better?

Nothing. 10 out of 10

What were the circumstances that caused you to initially look for an adviser?

We needed help to get our mortgage as the bank would not help us . Emma was fantastic

How has Emma Hamilton helped you?

as above , we are very grateful for everything that she has done for us

Have you seen the outcome you were hoping for?

Oh yes Emma played a important part in helping us to buy our house

What could they have done better?

Nothing

What were the circumstances that caused you to initially look for an adviser?

Looking for a mortgage for my first house

How has Emma Hamilton helped you?

Helped me unpick all the jargon and talked me through all the quotes and mortgage contracts clearly.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

N/A

What were the circumstances that caused you to initially look for an adviser?

Remortgage required

How has Emma Hamilton helped you?

Emma advised and provided options for mortgages and protection insurance

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing, pleased with service

What were the circumstances that caused you to initially look for an adviser?

Renewal of my mortgage

How has Emma Hamilton helped you?

In every possible way-she’s simply brilliant. Friendly, quick and efficient.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing

What were the circumstances that caused you to initially look for an adviser?

Looking for a mortgage for my first property

How has Emma Hamilton helped you?

Emma was fantastic throughout the whole process! She was always available to provide help and guidance, especially when my first property fell through

Have you seen the outcome you were hoping for?

Very much so!

What could they have done better?

Nothing!

What were the circumstances that caused you to initially look for an adviser?

Mortgage

How has Emma Hamilton helped you?

Arranged mortgage for me

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing

What were the circumstances that caused you to initially look for an adviser?

I was looking to re mortgage a rental property asap as mortgage rates were increasing.

How has Emma Hamilton helped you?

Emma sources a great mortgage deal very quickly and secured a good rate for me.

Have you seen the outcome you were hoping for?

The whole process was very quick and Emma dealt with all the paperwork and the mortgage offer was out very quickly.

What could they have done better?

N/A

This review is a follow-up review from a client who left a review previously.

How has Emma Hamilton helped you since your last review?

To add to my mortgage

What were the circumstances that caused you to initially look for an adviser?

First time buyer, uncertain market, and recommendation from the estate agent

How has Emma Hamilton helped you?

Emma has been outstanding. She has helped explain processes to me in a clear way as a first time buyer and has removed a lot of the stress that surrounds buying a house. Emma was also proactive at finding a cheaper mortgage on my behalf when rates dipped which I am certain I would not have had time or knowledge to do myself. I am certain I have saved costs by using Emma's services and also my sanity! Emma has always been available at very short notice to speak with myself and give advice.

Have you seen the outcome you were hoping for?

Yes. I would recommend Emma to everyone.

What could they have done better?

Nothing.

What were the circumstances that caused you to initially look for an adviser?

We wanted an advancement on our mortgage to cover home improvements

How has Emma Hamilton helped you?

There were delays with the Mortgage lender responding following the valuation of our property and Emma contacted them everyday to chase them for us. She kept myself fully informed with updates and where we were with it. She gave me advise and suggestions that I followed, We had the money quicker than indicated by the mortgage lender because of the advice she gave me.

Have you seen the outcome you were hoping for?

Yes we received the money that we had requested.

What could they have done better?

Nothing

What were the circumstances that caused you to initially look for an adviser?

To get some reliable and informative advice on mortgages

How has Emma Hamilton helped you?

Emma was outstanding, she very diligently broke down all of the multiple aspects of the mortgages options for me to pursue and then proceeded to provide a very detailed analysis of what each of these options looked like financially. Her patients and professionalism was excellent!!

Have you seen the outcome you were hoping for?

Most definitely

What could they have done better?

Nothing. Everything happened as Emma said it would and well within the timescales indicated at the start of the review and application process

What were the circumstances that caused you to initially look for an adviser?

We were buying a house.

How has Emma Hamilton helped you?

She has continuously been in contact with us to explain what is happening in the market and is always able to help when we ask her advice.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

N/A

What were the circumstances that caused you to initially look for an adviser?

We were considering moving, so therefore needed some mortgage advice.

How has Emma Hamilton helped you?

Emma looked at all our options and then arranged our new mortgage.

Have you seen the outcome you were hoping for?

Yes, the outcome was better than expected.

What could they have done better?

Nothing!

What were the circumstances that caused you to initially look for an adviser?

Re-mortgaging my current home, having used Emma for the original mortgage and a buy to let mortgage in the interim

How has Emma Hamilton helped you?

Gave sound advice on the developments in the recent mortgage market and various options available to me. She was efficient and friendly and very trustworthy.

Have you seen the outcome you were hoping for?

Yes

This review is a follow-up review from a client who left a review previously.

How has Emma Hamilton helped you since your last review?

N/a

What were the circumstances that caused you to initially look for an adviser?

My wife and I needed a mortgage and in the crazy market we decided to get an advisor on board.

How has Emma Hamilton helped you?

Emma Hamilton went above and beyond to help my wife and I get the best possible mortgage for us. She was responsive (ridiculously so), professional, and knew her stuff. Even when we thought the mortgage was sorted and locked in, she worked harder to get us a better deal. Exceptional. I would recommend Blackdown Financial, Emma Hamilton specifically, to anyone looking to obtain a mortgage

Have you seen the outcome you were hoping for?

We have. We are now in our new home, and I've begun the process of demolishing everything I don't like, much to my wife's dismay!

What were the circumstances that caused you to initially look for an adviser?

When we first brought a house

How has Emma Hamilton helped you?

Emma was supportive and always so understanding and explained each process

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing she has been amazing and incredibly thankful

What were the circumstances that caused you to initially look for an adviser?

First time buyer so was new to mortgages

How has Emma Hamilton helped you?

Literally taken out all of the hassle. Communication was second to none. Really made the whole process stress free.

Have you seen the outcome you were hoping for?

Sure have

What could they have done better?

Nothing, they were fantastic

What were the circumstances that caused you to initially look for an adviser?

Emma has been with us since the start. She’s always been honest and always had our best interests at heart.

How has Emma Hamilton helped you?

She has sought to get us the best mortgage deals possible

Have you seen the outcome you were hoping for?

Absolutely

What were the circumstances that caused you to initially look for an adviser?

Our mortgage needed renewing.

How has Emma Hamilton helped you?

Emma took us through a variety of different scenarios for the different ways we wanted to renew, as we were also looking at combining our money with parents for a new house or looking at a new house ourselves.

Have you seen the outcome you were hoping for?

Absolutely.

What could they have done better?

Nothing at all!

This review is a follow-up review from a client who left a review previously.

How has Emma Hamilton helped you since your last review?

Emma offered a professional no pressure option for our needs

What were the circumstances that caused you to initially look for an adviser?

We were trying to find a mortgage and all lenders withdrew their products. We saw a property we liked and the estate agent recommended her.

How has Emma Hamilton helped you?

She explained everything really well for us at a time which was highly stressful as most lenders had withdrew their products from the market . Emma was very calm and lovely .

Have you seen the outcome you were hoping for?

Yes, Emma managed to find a good interest rate for us.

What could they have done better?

Nothing, they were fab

What were the circumstances that caused you to initially look for an adviser?

To get the best deal on the market

How has Emma Hamilton helped you?

Secured me a great mortgage deal before rates went up even more.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing, service was 5*

What were the circumstances that caused you to initially look for an adviser?

We had a few bumps in the road when attempting to aquire the right type of mortgage ourselves. After a friend referred us to blackdown financial Emma became our adviser and what a stroke of lucky for us that was!

How has Emma Hamilton helped you?

Emma has been a world of support and advice from out first marriage quote right through to completion. Our homeowning journey has not been the smoothest due to unforeseen circumstances, but with Emma's help we made it! She has worked incredibly hard for us and we are so grateful to have landed her as our adviser.

Have you seen the outcome you were hoping for?

Yes 100%

What could they have done better?

Nothing, everything was prompt and professional, with open lines of communication the whole time.

What were the circumstances that caused you to initially look for an adviser?

When we were buying our first house - our original financial advisor wasn't very good and proactive, which led us to search for someone better, so we found Emma.

How has Emma Hamilton helped you?

Emma has been our financial advisor for over 5 years now. She never let us down, always quick to response, and giving us the best opportunity and advise she finds. Very please with Emma for so many years.

Have you seen the outcome you were hoping for?

Yes 100% always.

What were the circumstances that caused you to initially look for an adviser?

We were moving house in 2017 and we’re looking for a mortgage adviser to direct us to the best mortgage most suited to our needs.

How has Emma Hamilton helped you?

Emma listened to all our requirements, advised where needed and fount the best deal out there available to us, we have gone to Emma several times now for Mortgage advice.

Have you seen the outcome you were hoping for?

Indeed, we were very happy with the outcome

What could they have done better?

I can’t fault Emma on anything, her service is excellent

What were the circumstances that caused you to initially look for an adviser?

Current fixed rate mortgage was coming to an end so needed some advice/assistance with what to do

How has Emma Hamilton helped you?

Emma found the best deal/option for us and made the whole process a lot simpler

Have you seen the outcome you were hoping for?

Yes

What were the circumstances that caused you to initially look for an adviser?

We went to Emma looking for the best way to raise some money for a property purchase.

How has Emma Hamilton helped you?

She analysed our unusual situation and gave advice on the best course of action.

Have you seen the outcome you were hoping for?

We followed her advice and everything went through easily. Any queries we had were answered promptly.

What could they have done better?

Nothing.

What were the circumstances that caused you to initially look for an adviser?

Needed a remortgage

How has Emma Hamilton helped you?

Making the process easy

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

No

What were the circumstances that caused you to initially look for an adviser?

I have previously used Blackdown for mortgages, Emma has continued with great service.

How has Emma Hamilton helped you?

5 remortgages

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Not allot

What were the circumstances that caused you to initially look for an adviser?

We were first time buyers looking for mortgage advice.

How has Emma Hamilton helped you?

Emma has been amazing, answering any and all of our questions so quickly even over weekends! She found us a great mortgage deal and insurances, and talked us through each step. She made the whole process a lot less stressful!

Have you seen the outcome you were hoping for?

Absolutely!

What could they have done better?

Nothing- she has been amazing!

What were the circumstances that caused you to initially look for an adviser?

Looking to re-mortgage our property.

How has Emma Hamilton helped you?

Emma has been a great help & support with the whole process in mine and my mother's remortgage. I would strongly recommend Emma to anyone looking for this service.

Have you seen the outcome you were hoping for?

Yes Emma secured our mortgage with guidance, support and total professionalism.

What were the circumstances that caused you to initially look for an adviser?

I was looking at purchasing my first home and subsequently used Emma a few years later again to purchase an investment property

How has Emma Hamilton helped you?

Emma has carefully and clearly explained all of the various mortgage options available to me and have guided me through every step of the process each time she has arranged a mortgage for me.

Have you seen the outcome you were hoping for?

Yes, I am very happy with what Emma has done for me, her service has been excellent throughout both transactions. I wouldn't hesitate to use her again or to recommend her to any friends or family who are looking for advice.

What were the circumstances that caused you to initially look for an adviser?

Was looking for a mortgage

How has Emma Hamilton helped you?

She was very efficient, helpful and very quick to sort our mortgage out, kept us updated with progress as well- very convenient if you have a busy lifestyle- you don’t have to worry about anything Emma sorts it out for you.

Have you seen the outcome you were hoping for?

Yes.

What could they have done better?

Everything was perfect.

What were the circumstances that caused you to initially look for an adviser?

Residential, buy-to-let mortgages (incl. remortgaging) and insurance over many years

How has Emma Hamilton helped you?

Absolutely professional and friendly, Emma helped us find the right products for us in the past

Have you seen the outcome you were hoping for?

Yes, totally

What could they have done better?

-

What were the circumstances that caused you to initially look for an adviser?

Bought my first home

How has Emma Hamilton helped you?

Helped me find the right mortgage for me.

Have you seen the outcome you were hoping for?

Yea

What could they have done better?

Nothing

What were the circumstances that caused you to initially look for an adviser?

We were first time buyers looking for a mortgage advisor to help us buy our first home.

How has Emma Hamilton helped you?

Emma helped us choose the right mortgage for us, talking us through the process bit by bit and was very clear and thorough from the start.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

N/A

What were the circumstances that caused you to initially look for an adviser?

Looking for a mortgage

How has Emma Hamilton helped you?

Emma went above and beyond. I have absolutely no doubt that she's a big part of me owning my home today. Without her I think there would have been massive compications. She made a complex process incredibly simple and as a client, she took the pressure and stress away. She was 100% clear and concise in her correspondence and I can't rate her highly enough.

Have you seen the outcome you were hoping for?

100%

What could they have done better?

absoutely nothing.

What were the circumstances that caused you to initially look for an adviser?

We needed help to understand how the system works and Emma took the time to explain it all.

How has Emma Hamilton helped you?

She made it possible to stretch our money on our 1st house which we never thought would have been possible 6 years ago. We’ve just sold our house and bought a new one with the exact same problem we were trying to stretch our budget .. Emma made it possible and we avoided the interest rise because Emma locked us in just in time. Invaluable service.

Have you seen the outcome you were hoping for?

Yes we’re in our house with an affordable monthly payment!

What could they have done better?

Nothing Emma is available all the time and on the phone and by email.

What were the circumstances that caused you to initially look for an adviser?

We were relocating without jobs to go into, me being self employed the high street banks made it as difficult as possible to obtain a new mortgage.

How has Emma Hamilton helped you?

Emma got us our mortgage for our new home for our next adventure.

Have you seen the outcome you were hoping for?

Oh yes, we are in our new home a short drive to the coast.

What could they have done better?

Nothing, Emma was always on the other end of the phone or email.

What were the circumstances that caused you to initially look for an adviser?

House purchase

How has Emma Hamilton helped you?

Excellent service very efficient

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing

What were the circumstances that caused you to initially look for an adviser?

Time to Remortgage

How has Emma Hamilton helped you?

Giving me honest and real advice & only thinking of my best interests whilst having a Telephone appointment with her.

Have you seen the outcome you were hoping for?

Yes I know she has told me the best deal for me.

What could they have done better?

Nothing, outstanding service, highly recommend

What were the circumstances that caused you to initially look for an adviser?

Moving house.

How has Emma Hamilton helped you?

Discussed all options and arranged a suitable mortgage with our needs taken fully into account.

Have you seen the outcome you were hoping for?

Yes - the mortgage rate and term we were looking for.

What could they have done better?

Emma was brilliant in all aspect - key quality was speed and frequency of response to emails and phone calls.

What were the circumstances that caused you to initially look for an adviser?

We wanted Insurance for a new build property, buildings and contents.

How has Emma Hamilton helped you?

Emma very patiently listened to what we needed, updating our requirements as we made changes, finding options for us and explaining all the terminology that we were not sure of all in a very friendly but efficient manner.

Have you seen the outcome you were hoping for?

Yes, she found us very competitive buildings and contents insurance for far less than we were previously paying and in a timely manner.

What could they have done better?

Nothing, everything was handled very efficiently.

What were the circumstances that caused you to initially look for an adviser?

Needed advice on whether equity release was right for me

How has Emma Hamilton helped you?

Emma listened to and understood my requirements, gave clear and unbiased advice and did the legwork in finding the right offer for my needs

Have you seen the outcome you were hoping for?

Yes, I have released equity via a provider who offered terms to suit me

What could they have done better?

Nothing. I was entirely satisfied with the service provided

What were the circumstances that caused you to initially look for an adviser?

Self-employed and lacking recent financial history

How has Emma Hamilton helped you?

Got us a competitively priced mortgage very easily

Have you seen the outcome you were hoping for?

Yes, we have a house!

What could they have done better?

Absolutely nothing. The service was excellent, responses were swift and Emma went above and beyond in helping us get our mortgage.

What were the circumstances that caused you to initially look for an adviser?

we needed a mortgage that would be suitable for 4 adults combining salaries

How has Emma Hamilton helped you?

Emma took time to understand our complex needs

Have you seen the outcome you were hoping for?

yes - we have the mortgage that suits our requirements

What could they have done better?

nothing

Please provide a brief comment about your experience with Emma

Welcoming and friendly. Understood my requirements and provided appropriate advice

What were the circumstances that caused you to initially look for an adviser?

We needed to re mortgage a rental property

How has Emma Hamilton helped you?

Totally professional but the added bonus of caring

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

They couldn't have done more

What were the circumstances that caused you to initially look for an adviser?

I was buying my first house

How has Emma Hamilton helped you?

Very helpful , easy to deal with friendly , stress free

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing

What were the circumstances that caused you to initially look for an adviser?

Advice surrounding a mortgage on a property

How has Emma Hamilton helped you?

Given us clear advice on mortgages from different companies. Been very contactable at every stage of our application. She has got us a mortgage for a house after being told we couldn’t due to some financial restraints and we now are about to move into the property.

Have you seen the outcome you were hoping for?

Yes definitely

What could they have done better?

Nothing

What were the circumstances that caused you to initially look for an adviser?

First mortgage was refused, my estate agents signposted me to Emma where she was able to find me a mortgage which meant I didn’t have to pull out of the sale.

How has Emma Hamilton helped you?

Obtained a mortgage after the first was refused, although we had to pay £500 to Emma, this meant we were able to proceed with the purchase of the house which was ultimately a life saver.

Have you seen the outcome you were hoping for?

Yes, we have a mortgage soon to be completed and Emma has found us insurance as well.

What could they have done better?

Emma was superb and I couldn’t fault her service, although there was a high cost for the services ,however, it meant we were able to find a mortgage.

What were the circumstances that caused you to initially look for an adviser?