Estelle Cameron

This review is a follow-up review from a client who left a review previously.

How has Estelle Cameron helped you since your last review?

I dealt with Estelle back in 2021 where the circumstances surrounding my buy-to-let mortgage were drawn out. Estelle's manner is brusque but I would oversee this for sake of efficiency, however, our relations ended when she put the phone down on me announcing she was terminating our Client Agreement. Astonishingly I received an email shortly after from the MD of Premier Plus announcing that due to my "aggressive and rude behaviour", even though it was his employee who put the phone down on me not the other way around, that they didn't want to deal with "my type of person" and confirmed the Client Agreement terminated. I was never rude or aggressive to Estelle. What is alarming is that they contravened their very own Client Agreement by not providing the required 20 business days written notice and they cancelled an active buy-to-let application. It seemed to me the effort to reward ratio was not in their favour and they behaved in this manner. I had dealt with Estelle back in 2019 and found her then to be very efficient so I used her again in 2021, but, the experience was wholly different. I would have accepted them terminating our Client Agreement if they felt there was not a mortgage suitable for my circumstances provided they gave the required 20 business days in writing, instead they chose to attack my person and contravened their own Client Agreement.

This review is a follow-up review from a client who left a review previously.

How has Estelle Cameron helped you since your last review?

Advice on mortgage expiry dates, answered a few of my queries and refereed me onto others within Premier plus for life insurance and help writing our wills.

This review is a follow-up review from a client who left a review previously.

How has Estelle Cameron helped you since your last review?

Reviewing of mortgage and paying it off

This review is a follow-up review from a client who left a review previously.

How has Estelle Cameron helped you since your last review?

I’ve always used Estelle with my mortgage enquiries and found her to be super helpful, very quick to find right deal to suit me and always meticulous with helping to complete the process in good time! I wouldn’t hesitate to recommend Estelle and have sent many of my friends her way and will definitely be calling her when and if required Best Caron

This review is a follow-up review from a client who left a review previously.

How has Estelle Cameron helped you since your last review?

Estelle helped us with our remortgage, after initially helping us with gaining the mortgage in the first place. Estelle understood our needs and kept onto of the rates, to ensure we locked in the best deal possible.

This review is a follow-up review from a client who left a review previously.

How has Estelle Cameron helped you since your last review?

Yes, advice on another mortgage. Her advise, expertise as always was given. Highly recommended.

This review is a follow-up review from a client who left a review previously.

How has Estelle Cameron helped you since your last review?

Advised on mortgages - often last minute due to my disorganisation- always been a pleasure to do deal with

This review is a follow-up review from a client who left a review previously.

How has Estelle Cameron helped you since your last review?

Estelle has been very efficient in processing out draw downs on our self build mortgage.

What were the circumstances that caused you to initially look for an adviser?

Moving house and family recommended Estelle and her team.

How has Estelle Cameron helped you?

"Fantastic service from Estelle & the whole team. Not only have they sorted the mortgage but also life insurance and now looking at my pensions. We won't use anyone else in the future! Thank you for your help!"

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Absolutely nothing could have been better- rapid responses and always pushing to get things going in the right direction.

This review is a follow-up review from a client who left a review previously.

How has Estelle Cameron helped you since your last review?

Estelle was helping us on multiple occasions. Recently with Buy To Let mortgage.

What were the circumstances that caused you to initially look for an adviser?

Mortgage advice

How has Estelle Cameron helped you?

"Simple mortgage process with great customer service. 2nd mortgage application successfully completed. See you again in 5 years. "

Have you seen the outcome you were hoping for?

Yes

This review is a follow-up review from a client who left a review previously.

How has Estelle Cameron helped you since your last review?

To give me figures to update my mortgage.

This review is a follow-up review from a client who left a review previously.

How has Estelle Cameron helped you since your last review?

Not needed help just yet

This review is a follow-up review from a client who left a review previously.

How has Estelle Cameron helped you since your last review?

She has helped me secure a new mortgage and life insurance

This review is a follow-up review from a client who left a review previously.

How has Estelle Cameron helped you since your last review?

we talked about a loan, Estelle was honest with the outcome, so I did not perusal it

This review is a follow-up review from a client who left a review previously.

How has Estelle Cameron helped you since your last review?

Estelle has yearly kept in touch and asked if there is anything she can help with ,which is nice to hear she is still available and in touch if I need anything

This review is a follow-up review from a client who left a review previously.

How has Estelle Cameron helped you since your last review?

Excellent mortgage advice, wouldn’t see anyone else. Very easy to work with, extremely efficient.

What were the circumstances that caused you to initially look for an adviser?

Looking for a Mortgage

How has Estelle Cameron helped you?

"I have recently used Premier Plus Ltd and have nothing but praise for them We were on a short timescale with our mortgage application and it sailed through with a great rate. It was so easy and hassle free. Estelle, Mikealla and Roxy were so professional and efficient. An absolute joy to deal with. "

Have you seen the outcome you were hoping for?

Yes, definitly

What could they have done better?

Nothing. I would highly recommend them. Absolutely fantastic.

This review is a follow-up review from a client who left a review previously.

How has Estelle Cameron helped you since your last review?

Reviewing new mortgage options

This review is a follow-up review from a client who left a review previously.

How has Estelle Cameron helped you since your last review?

I have not needed another mortgage since ,but would not hesitate to use Estelle again

This review is a follow-up review from a client who left a review previously.

How has Estelle Cameron helped you since your last review?

Always answering any questions I have regarding overpaying for my mortgage or any other general advice even if it’s not for myself

This review is a follow-up review from a client who left a review previously.

How has Estelle Cameron helped you since your last review?

Estelle has once again helped us to remorgage

This review is a follow-up review from a client who left a review previously.

How has Estelle Cameron helped you since your last review?

Estelle has been exceptionally helpful in finding our new mortgage rate. Thank you Estelle

This review is a follow-up review from a client who left a review previously.

How has Estelle Cameron helped you since your last review?

Always being proactive and on the look out for the best deals. Taking away the stress and admin side of the remortgage. I’ve used premier plus every year and always find them on top of there game, efficient and professional.

This review is a follow-up review from a client who left a review previously.

How has Estelle Cameron helped you since your last review?

She has assisted in advising extra mortgage borrowings for a potential house purchase.

This review is a follow-up review from a client who left a review previously.

How has Estelle Cameron helped you since your last review?

Continuation of support on multiple different mortgages has helped us immensely

This review is a follow-up review from a client who left a review previously.

How has Estelle Cameron helped you since your last review?

I have known Estelle for a number of years, her customer service & knowledge is excellent at all times. Always giving best advice & providing a 1st class service.

What were the circumstances that caused you to initially look for an adviser?

For mortgage adviser

How has Estelle Cameron helped you?

"I love the fact that the company always communicates with me all times at every steps. My brokers Estelle and her team have been very helpful and patient with me even when times didn’t turned out the way we wanted the first time. She advised Me if the next step to take. It’s been a long journey but I am happy we are moving towards the end. Thank you"

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

None

This review is a follow-up review from a client who left a review previously.

How has Estelle Cameron helped you since your last review?

Estelle provided first class service and advice. Was also proactive in a very volatile market

This review is a follow-up review from a client who left a review previously.

How has Estelle Cameron helped you since your last review?

Mortgage change at end of term

This review is a follow-up review from a client who left a review previously.

How has Estelle Cameron helped you since your last review?

Given advice and helped refer us for pension and life insurance advice within the company

What were the circumstances that caused you to initially look for an adviser?

Remortgage

How has Estelle Cameron helped you?

Estelle is always informative and quick to answer any questions. I have used her services for years now and will continue to do so for the future.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing

What were the circumstances that caused you to initially look for an adviser?

We had a complicated situation moving to the uk and trying to secure a mortgage here from abroad

How has Estelle Cameron helped you?

There are no words that can sum up the support that premier plus and Estelle offered. Our situation was very unique due to some personal events and the whole team were so creative, passionate, quick and driven to make it work. They were hit so many roadblocks but were quick to react, quick to offer a solution and quick to get to work to put the plan into action! We couldn't have done it with out them! They are all rock stars.

Have you seen the outcome you were hoping for?

Yep!

What could they have done better?

Nothing

What were the circumstances that caused you to initially look for an adviser?

Remortgage a BTL

How has Estelle Cameron helped you?

Estelle and the team worked really hard to get this one over the line as time was running out due to survey problems etc.

Have you seen the outcome you were hoping for?

Yes the mortgage paperwork went through to secure a low rate just as all the fixed rates were rising.

What could they have done better?

Nothing, the service from Estelle and all the team at Premier Plus was truly professional in every way.

What were the circumstances that caused you to initially look for an adviser?

Looking for a btl mortgage

How has Estelle Cameron helped you?

Sourced competitive initial mortgage and subsequent best rate remortgages

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing

What were the circumstances that caused you to initially look for an adviser?

Remortgage

How has Estelle Cameron helped you?

She helped me find a remortgage

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing

What were the circumstances that caused you to initially look for an adviser?

Remortgage

How has Estelle Cameron helped you?

Estelle assisted me with my remortgage in a very professional way. She was extremely helpful, and giving me the advice i needed. And went out of her way to achieve this. Highly recommend. Will definitely use Estelle in the future, and the team.

Have you seen the outcome you were hoping for?

Yes all outcomes were achieved

What could they have done better?

Nothing.

This review is a follow-up review from a client who left a review previously.

How has Estelle Cameron helped you since your last review?

Estelle secured a mortgage for us

This review is a follow-up review from a client who left a review previously.

How has Estelle Cameron helped you since your last review?

Estelle was friendly, helpful, contactable. We had a complex mortgage and she was incredibly responsive to all of the requests for info/data.

This review is a follow-up review from a client who left a review previously.

How has Estelle Cameron helped you since your last review?

Estelle was helpful in all aspects of my mortgage renewal. Great advice in a professional and friendly manner.

What were the circumstances that caused you to initially look for an adviser?

Required professional mortgage advice

How has Estelle Cameron helped you?

Recently used Premier Plus Ltd to help us with the purchase of our new house, with mortgage advice and Life cover. The service received was excellent. Estelle, Mikealla and Hanna have been a fantastic help during such a stressful time!

Have you seen the outcome you were hoping for?

Yes secured a mortgage

What could they have done better?

Nothing, they were extremely helpful when the mortgage company lost my application! They kept me calm and informed throughout and made a hugely stressful situation less stressful.

This review is a follow-up review from a client who left a review previously.

How has Estelle Cameron helped you since your last review?

Premier plus follow up to see how I’m doing

What were the circumstances that caused you to initially look for an adviser?

looking to purchase a property and obtain a mortgage

How has Estelle Cameron helped you?

Estelle went above and beyond my expectations due to my difficult circumstances and she persevered until she found the right lender for me.

Have you seen the outcome you were hoping for?

I have seen the outcome I was hoping for

What could they have done better?

Due to my tricky circumstances I do not believe she could have done any more to help me

What were the circumstances that caused you to initially look for an adviser?

Fixed mortgage rate coming to an end.

How has Estelle Cameron helped you?

Estelle has been my mortgage advisor for many years now and always offers great advice.

Have you seen the outcome you were hoping for?

yes.

What were the circumstances that caused you to initially look for an adviser?

New mortgage and remortgaging

How has Estelle Cameron helped you?

She’s found me the best deal available abd guided me through moving house and getting a second mortgage.

Have you seen the outcome you were hoping for?

Yes, Estelle has found us a great deal meaning we could afford our dream house

What could they have done better?

Nothing!

What were the circumstances that caused you to initially look for an adviser?

Estelle first helped us approximately 8 years ago to sort out life insurance. Naturally we then went to her when we needed a mortgage because we wanted to move house. Estelle helped with that mortgage and has recently helped us with our mortgage renewal.

How has Estelle Cameron helped you?

Estelle has been brilliant at supporting our mortgage renewal, it is so helpful that she contacted us a good time before it was due to be done. I think Estelle was perhaps thinking ahead as well due to the current increase in interest rates, she was able to fix us a rate early which although was higher than our current rate (obviously not her fault) has potentially saved us a lot of money due to the current economic climate. It's one less thing we have to worry about and just 'do as we're asked!' which really works for us when dealing with complex matters such as mortgages. Estelle had great knowledge of her topic and was able to explain any of the questions or difficulties that we had. Helen has also been fantastic at reviewing and updating our life insurances. Another matter that is really complex with lots of confusing and daunting language and Helen has made it easy. Once I had collated all the information we had, Helen reviewed it all, gave us our options and advice on what she thought would work for us. She was able to make an overwhelming bit of life admin pretty straightforward and easy with her patience, expertise and knowledge of her subject. Helen was also great at giving gentle reminders when we let things drift or we procrastinate because it's a hideous task! Thanks to Helen, we have more relevant life insurances and with her help, I'm confident that we will review these more regularly rather than forgetting they existed as we had done for the past 8 years! Both Helen and Estelle were also very efficient at replying to messages or any form of communication and did what they said they would do, which also makes life much easier. Huge thanks to Helen and Estelle

Have you seen the outcome you were hoping for?

Yes.

What could they have done better?

Nothing.

What were the circumstances that caused you to initially look for an adviser?

Buying my first property

How has Estelle Cameron helped you?

Estelle was absolutely incredible in supporting me buying my first property. I'm self-employed which made the whole process much more complicated, but Estelle never gave up on me, constantly coming up with solutions to issues that arose. Can't thank Estelle enough - a true asset to Premier Plus.

Have you seen the outcome you were hoping for?

Yes - I bought my first house!

What could they have done better?

Absolutely nothing.

This review is a follow-up review from a client who left a review previously.

How has Estelle Cameron helped you since your last review?

Sorting a new buy to let mortgage

This review is a follow-up review from a client who left a review previously.

How has Estelle Cameron helped you since your last review?

Mortgage Deal

This review is a follow-up review from a client who left a review previously.

How has Estelle Cameron helped you since your last review?

Estelle prompts a mortgage/financial review annually. Due to the advice I’ve received and the professional trust she inspires, she will always be my first choice for financial advice.

What were the circumstances that caused you to initially look for an adviser?

Mortage advice.

How has Estelle Cameron helped you?

Excellent customer service, knowledge & great company to deal with.

Have you seen the outcome you were hoping for?

yes

What could they have done better?

nothing

What were the circumstances that caused you to initially look for an adviser?

Mortgage advice when moving house.

How has Estelle Cameron helped you?

Sorted previous mortgage and working on ongoing change.

Have you seen the outcome you were hoping for?

yes

What were the circumstances that caused you to initially look for an adviser?

Mortgage advice

How has Estelle Cameron helped you?

Estelle provided first class service and advice. Was prompt answering queries and proactive securing me a good new deal in a rapidly changing market

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing

What were the circumstances that caused you to initially look for an adviser?

Starting a BTL portfolio as a business

How has Estelle Cameron helped you?

Estelle and the team at Premier helped us with the successful completion of five mortgages in the past two years. With the current increases in interest rates they went out of their way to try and secure mortgages on two more properties but due to the lenders seeking to make extortionate profits they were unable to secure a reasonable deal. As soon as things calm down we will be using them again.

Have you seen the outcome you were hoping for?

Yes in the main all was OK

What could they have done better?

Nothing

What were the circumstances that caused you to initially look for an adviser?

We were looking for reliable mortgage advice when changing deals/providers.

How has Estelle Cameron helped you?

Estelle found a variety of deals from which we were able to choose something that suited our needs.

Have you seen the outcome you were hoping for?

Yes, we've remortgaged/changed deals twice using Estelle's help.

What could they have done better?

Nothing.

What were the circumstances that caused you to initially look for an adviser?

To be able to access a wider range of mortgage products than would otherwise be available to us.

How has Estelle Cameron helped you?

By understanding our circumstances and accessing the wider market, providing advice and solutions.

Have you seen the outcome you were hoping for?

Advice has been timely, explaining the exceptional circumstances in the market and offering acceptable products.

What could they have done better?

The service has been prompt and efficient, no real complaints.

What were the circumstances that caused you to initially look for an adviser?

Move

How has Estelle Cameron helped you?

We needed to obtain a new mortgage and received the right product for us.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing

What were the circumstances that caused you to initially look for an adviser?

Moving house

How has Estelle Cameron helped you?

To find the best mortgage rate

Have you seen the outcome you were hoping for?

Yes 100%.

What could they have done better?

Nothing

What were the circumstances that caused you to initially look for an adviser?

1st time home buyer

How has Estelle Cameron helped you?

Help secure a mortgage

Have you seen the outcome you were hoping for?

Yes

What were the circumstances that caused you to initially look for an adviser?

Needed ho With a mortgage deal about to end

How has Estelle Cameron helped you?

Estelle found the best deals available and as always gave us a few options. She was able to talk us through each option allowing us to make an informed decision

Have you seen the outcome you were hoping for?

Yes, exactly what we were after.

What could they have done better?

Nothing

What were the circumstances that caused you to initially look for an adviser?

Renewing my mortgage product

How has Estelle Cameron helped you?

She gave me the relevant information from her research of the market so I could make an informative choice.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing

What were the circumstances that caused you to initially look for an adviser?

Re-mortgage of a rental property

How has Estelle Cameron helped you?

She found the mortgage and guided us through the process

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing

What were the circumstances that caused you to initially look for an adviser?

Being self employed getting a mortgage initially was really difficult and Estelle has always been amazing. Estelle always goes above and beyond to help us and always answers any questions we have promptly.

How has Estelle Cameron helped you?

Estelle found our first mortgage and offered brilliant advice for first time buyers and since renewed our mortgage everytime without any problems

Have you seen the outcome you were hoping for?

Yes! Absolutely

What were the circumstances that caused you to initially look for an adviser?

Remortgage of a property. I wanted to know how much a could release and what the interest might be on a new mortgage.

How has Estelle Cameron helped you?

Mikealla and Estelle were so helpful and helping my complete my remortgage. The process with them was simple and they offered helpful professional advice. Their response time was always within an hour too!

Have you seen the outcome you were hoping for?

Yes.

What could they have done better?

I really received the service I was hoping for, so not much!

What were the circumstances that caused you to initially look for an adviser?

Recommendation by family

How has Estelle Cameron helped you?

"Excellent service from the team at Premier Plus, in particular Estelle, Helen and Mikealla! They were always available and patient in advising us, helping us sort issues along the process even if it wasn’t directly related to the services they were providing, and of course finding us excellent deals. Thank you very much! Julian and Ian"

Have you seen the outcome you were hoping for?

Very much so :)

What could they have done better?

No suggestions for improvement from us

What were the circumstances that caused you to initially look for an adviser?

Buying our first home. Its a challenge enough moving but when its your first home its all very new and confusing so Estelle was a much needed help! We are now moving and I spoke to 2 other brokers to get a fair comparison and they were awful compared to Premier Plus.

How has Estelle Cameron helped you?

We have used Premier Plus for 6 years now and they have always been fantastic. We used them for mortgage on our first home, remortgaging over the years and now moving house. They also helped with our life insurance and home survey. They are a friendly team, always happy to answer questions and reply to emails very quickly. They have also always offered us much better rates in comparison to other brokers. I would recommend to friends & family. Estelle especially has been amazing, she was always at the end of a phone and she answered every single one of my many emails!

Have you seen the outcome you were hoping for?

Yes 100%

What could they have done better?

Nothing very satisfied customer

What were the circumstances that caused you to initially look for an adviser?

Buy to Let purchase

How has Estelle Cameron helped you?

Estelle is always willing to help and looks for the best available mortgage offers to suit my needs.

Have you seen the outcome you were hoping for?

Yes. My queries are always responded to quickly & I get the best advice going forward to make a final decision on my Buy to Let purchase.

What could they have done better?

All dealing with Estelle & the team at Premier Plus Ltd are positive so in reply to the question all I can say is keep looking for the best mortgage offers to suite our needs.

What were the circumstances that caused you to initially look for an adviser?

Purchasing my first home .

How has Estelle Cameron helped you?

She helped me every step of the way as it was al new to me, very helpful.

Have you seen the outcome you were hoping for?

Yes everything worked out great

What could they have done better?

Everything went as expected.

This review is a follow-up review from a client who left a review previously.

How has Estelle Cameron helped you since your last review?

During the recent rate hikes Estelle has advised us of our options.

What were the circumstances that caused you to initially look for an adviser?

Advise on a buy to let mortgage

How has Estelle Cameron helped you?

Advised on best rates and deals available during initial purchase and when fixed rates were ending

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing

This review is a follow-up review from a client who left a review previously.

How has Estelle Cameron helped you since your last review?

I always use Estelle when it comes to mortgage advice requirements and have recommended her within family and friends often. She always finds a solution and works hard to get the job done. She communicates well during the process and no job too small for her. She’s fantastic.

What were the circumstances that caused you to initially look for an adviser?

We were looking to remortgage

How has Estelle Cameron helped you?

She was able to secure us with a deal that had a good interest rate for the length of time we wanted.

Have you seen the outcome you were hoping for?

Yes

What were the circumstances that caused you to initially look for an adviser?

Moving home and needing a new mortgage

How has Estelle Cameron helped you?

Estelle listened to our needs and requirements and found us the best offer

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing really