Matthew Jones

What were the circumstances that caused you to initially look for an adviser?

We were due to renew our mortgage.

How has Matthew Jones helped you?

Matthew has helped us find and secure the best possible mortgage rate for us at a time of market instability.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing.

What were the circumstances that caused you to initially look for an adviser?

We needed to look for a mortgage renewal and wanted life insurance

How has Matthew Jones helped you?

Yes

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing - Matthew was incredibly helpful & kept us informed every step of the way. Brilliant advice and support

What were the circumstances that caused you to initially look for an adviser?

We were coming to the end of a great deal as many people were this year, with the substantial increase in rates I needed advice on the mortgage market from a professional to see if we locked in a rate for 2 or 5 years.

How has Matthew Jones helped you?

Matthew found us the best interest rate at the time ahead of our deal ending so we were able to reserve this with an option for jumping onto a lower rate if the market dropped nearer our end date. The whole process was so smooth if it wasn't for the monthly payment increase i wouldn't have noticed we had switched.

Have you seen the outcome you were hoping for?

Yes, we were offered options and advised on how we could use all of them. Even with our bad/unlucky timing with the market Matthew secured us a good deal.

What could they have done better?

Matthews service was 100% what we required so no need for improvement.

What were the circumstances that caused you to initially look for an adviser?

First time buyer looking to purchase a property.

How has Matthew Jones helped you?

Provided excellent mortgage broker advice, along with mortgage completion.

Have you seen the outcome you were hoping for?

Yes, Matthew found the best value and most suited mortgage for us, than enabled us to purchase our desired property.

What could they have done better?

Service was faultless, thank you Matt.

What were the circumstances that caused you to initially look for an adviser?

I was buying my first house & didn’t know much about the process

How has Matthew Jones helped you?

Matthew helped me in every aspect of securing a mortage, from the initial phone call to introduce himself & basically explain the start to finish process etc which for someone who knew very little was extremely helpful

Have you seen the outcome you were hoping for?

Yes, Matthew helped me secure my first mortgage so very grateful for his help & support!

What could they have done better?

Nothing

What were the circumstances that caused you to initially look for an adviser?

Buying our first house

How has Matthew Jones helped you?

Great advice - walked us through the whole process

Have you seen the outcome you were hoping for?

Yes .. thanks to Matthew’s advice

What could they have done better?

All good

What were the circumstances that caused you to initially look for an adviser?

We were buying our first house so were looking for advice on the mortgage application process

How has Matthew Jones helped you?

Matthew really helped by explaining the whole mortgage application process and providing advice on what would be the best deal for us. We had a fair few questions and Matthew was really responsive, helping us navigate what would otherwise have been a very complicated process.

Have you seen the outcome you were hoping for?

yes - we're very happy with our mortgage deal and the whole process was very straight forward and stress free with Matthew's help.

What could they have done better?

n/a

What were the circumstances that caused you to initially look for an adviser?

Mortgage advice, we were porting a mortgage to a new house.

How has Matthew Jones helped you?

Matthew supported us through the process keeping us in the loop about each step. He explained everything about the process of porting a mortgage, interest rates, our choices, etc in simple terms so that we felt confident and well informed throughout.

Have you seen the outcome you were hoping for?

Yes absolutely we got a competitive rate with a lender with no issues.

What could they have done better?

Everything was great.

What were the circumstances that caused you to initially look for an adviser?

I have 3 properties and needed to renew the mortgages. My usual adviser had retired.

How has Matthew Jones helped you?

I have 2 rental properties and the family home. We needed to renew the mortgages and I was seeking the best long term deal during the interest rates rises. After lengthy discussions and various options offered Matthew came up with a deal that I was happy with.

Have you seen the outcome you were hoping for?

Most certainly. Although repayments were higher than we were used to due to the economic climate at the time I feel they were as good a deal as I could have hoped for. It has also put us in a good position for when things eventually improve.

What could they have done better?

In all honesty I don't think there was. The communication was excellent and I was updated with information regularly and never had to wait long for a response.

What were the circumstances that caused you to initially look for an adviser?

We wanted mortgage advice prior to the purchase of a house. At the time of purchase mortgages rates were volatile and we were unsure how to proceed.

How has Matthew Jones helped you?

Matthew showed us potential options for mortgages and talked us through each one. He was very personable and made us feel at ease right away, he took the time to answer all of our questions and we never felt rushed through a discussion or decision.

Have you seen the outcome you were hoping for?

Yes, we got the best mortgage we feel we could and the house purchase went through successfully.

What could they have done better?

n/a

What were the circumstances that caused you to initially look for an adviser?

We were looking for some mortgage advice during a recent property purchase. We had been out of the housing market for a while and with the current high interest rates we wanted to be sure we were choosing the right deal for us.

How has Matthew Jones helped you?

Matthew was super helpful. He was professional, kind and excellent at explaining all the different options. He presented us with several different mortgage options and explained the differences clearly. He also kept in touch throughout the processes as rates did change and was able to secure us a better rate than our original offer.

Have you seen the outcome you were hoping for?

Yes, definitely, we felt confident we were getting the right mortgage for us and that we understood the different options. Matthew was key in us not stressing out during the process.

What could they have done better?

Nothing!

What were the circumstances that caused you to initially look for an adviser?

Our Mortgage was up for renewal, we wanted to borrow a little more as well for home improvements.

How has Matthew Jones helped you?

Matthew is very personable and was brilliant in listening to what we wanted and the type of product we need. He was very thorough in asking questions which helped to guide him with what to look for for us. The market was very volatile at the point we were re-mortgaging and his advice and support really helped to guide us to a product that met all our needs. We will return to Matthew for advice again when it is needed regarding our mortgage.

Have you seen the outcome you were hoping for?

Yes. Matthew's advice was helped us to make a very informed decision. I believe he helped us get the best available rate at the time for what we needed. Because of his advice, we decided to go for a slightly longer term which I can see now was absolutely the right decision given our circumstances, the way the markets have continued to change and the continued rise in interest rates.

What could they have done better?

Nothing.

What were the circumstances that caused you to initially look for an adviser?

We were moving house and needed trusty advice and guidance.

How has Matthew Jones helped you?

He was absolutely fantastic, he explained everything clearly and helped us find the best deal to suit us. Couldn’t ask for better.

Have you seen the outcome you were hoping for?

100%, we are thrilled with the outcome.

What could they have done better?

No complains here, if I could give him more than 5*s I would!

What were the circumstances that caused you to initially look for an adviser?

Help and support

How has Matthew Jones helped you?

He helped with finding the best Mortgage for us

Have you seen the outcome you were hoping for?

Yes we bought the house with matthews help

What could they have done better?

Nothing, everything was well organised and Matthew communicated with us throughout to keep us updated on the outcome

What were the circumstances that caused you to initially look for an adviser?

mortgage advise for new home

How has Matthew Jones helped you?

Advising and finding the right mortgage

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

No

What were the circumstances that caused you to initially look for an adviser?

I was looking for a mortgage on a new home

How has Matthew Jones helped you?

Matthew researched all of the available options and provided me with some options and some very clear and useful advice.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing

What were the circumstances that caused you to initially look for an adviser?

We wanted to buy our first family home.

How has Matthew Jones helped you?

Matthew made everything so easy for us and ensured that we found the best mortgage for us.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing! The communication was friendly and efficient and he explained everything in a way that we understood.

What were the circumstances that caused you to initially look for an adviser?

We are moving house and looking to remortgage.

How has Matthew Jones helped you?

Matthew gave us some excellent, easy-to-understand advice, answered all of our questions and was friendly and pleasant to talk to. He really helped us know what we can afford and understand all of our options.

Have you seen the outcome you were hoping for?

Definitely. We now know exactly what to budget when looking for a new house and what impact that will have on our finances.

What were the circumstances that caused you to initially look for an adviser?

We were looking to renew our mortgage and get market/longer term advice.

How has Matthew Jones helped you?

Matthew was great to work with and we arranged our remortgage easily . He always got back to us quickly with options and explained them all very clearly. Also, he is very friendly and approachable.

Have you seen the outcome you were hoping for?

Yes, we are happy with the mortgage we arranged.

What could they have done better?

Nothing, Matthew was clear, helpful and efficient throughout.

What were the circumstances that caused you to initially look for an adviser?

Renewing our mortgage as we neared the end of our first 5 year contract.

How has Matthew Jones helped you?

Matthew took the time to educate us on current rates, different products and services on offer and what would work well for us and our circumstances.

Have you seen the outcome you were hoping for?

Yes. We were given excellent advice & were able to renew our mortgage with terms we were happy with.

What could they have done better?

N/A

What were the circumstances that caused you to initially look for an adviser?

Our mortgage deal was coming to an end and we needed to look for a new one.

How has Matthew Jones helped you?

Matthew has been absolutely amazing! He is so friendly and has gone above and beyond, answering all our MANY questions! Our mortgage was due for renewal as the interest rates started to go up, and he was so on the ball with it all and ended up saving us a lot of money by alerting us to the urgency of the situation and dealing with the renewal incredibly quickly before rates went up further the following day.

Have you seen the outcome you were hoping for?

Absolutely. Matthew has helped us so much at different stages of our mortgage journey.

What could they have done better?

I can't think of anything at all that he could have done better.

What were the circumstances that caused you to initially look for an adviser?

Needing a mortgage

How has Matthew Jones helped you?

He managed to find us a mortgage when other financial advisers had told us we wouldn't get one! He spent time getting to know our situation and finding us a suitable product.

Have you seen the outcome you were hoping for?

Absolutely, yes.

What were the circumstances that caused you to initially look for an adviser?

We had a large capital sum that we wanted to utilise in lowering our mortgage repayments when our mortgage was up for renewal however we wanted a sounding board that could advise us to the pros and cons of our decision.

How has Matthew Jones helped you?

Matthew listened to our desired goal of minimising mortgage interest and reducing our monthly payments and he clearly laid out the pros and cons of this approach. Matthew explained how this would impact our mortgage renewal in respect of loan to value ratio, highlighted that Stratton had financial advisors that could advise me of alternatives if I wished and produced easy to understand mortgage product summaries which allowed us to compare easily.

Have you seen the outcome you were hoping for?

Yes, our monthly payments have been reduced by 50% and we are on a mortgage product that allows us the flexibility to end the term at a low fee if our circumstances change.

What were the circumstances that caused you to initially look for an adviser?

Our mortgage was coming up for renewal and we wanted advice on all options available to us.

How has Matthew Jones helped you?

Matthew was able to offer expert, impartial advice on all options available to us. He took into account all factors that might impact our decision and guided us to find the most suitable deal for our needs.

Have you seen the outcome you were hoping for?

Yes we were able to find and sign up to a new deal that was most suited to our financial situation.

What could they have done better?

Matthew was friendly, approachable and professional throughout. I would like to thank him for his guidance and support. I would have no hesitation to recommend Matthew to anyone looking for advice on their mortgage.

What were the circumstances that caused you to initially look for an adviser?

Mortgage

How has Matthew Jones helped you?

He was excellent from start to finish. He talked us though all our options and found us the best deal. Would highly recommend him.

Have you seen the outcome you were hoping for?

Yes.

What could they have done better?

Nothing. Matthew was great!

What were the circumstances that caused you to initially look for an adviser?

We were looking to renew our mortgage

How has Matthew Jones helped you?

By finding us the best deal suitable for our needs

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing

What were the circumstances that caused you to initially look for an adviser?

We needed to remortgage and our previous mortgage advisor had retired and recommended Matthew

How has Matthew Jones helped you?

He helped us find the right deal for us as our current mortgage term was ending

Have you seen the outcome you were hoping for?

Yes, more than happy

What could they have done better?

Nothing

What were the circumstances that caused you to initially look for an adviser?

I was looking for a new mortgage and life insurance.

How has Matthew Jones helped you?

Helped me and my partner choose life insurance and also gave mortgage advice.

Have you seen the outcome you were hoping for?

Yes very happy.

What could they have done better?

n/a

What were the circumstances that caused you to initially look for an adviser?

My partner & I were looking to buy a new home and we needed a new mortgage as we were renting.

How has Matthew Jones helped you?

Matthew got the best deal for us, guided us in helping make the best decisions with affordability and ensured the mortgage ran smoothly with the house purchase.

Have you seen the outcome you were hoping for?

Yes.

What could they have done better?

Nothing - Matthew was great and I highly recommend him.

What were the circumstances that caused you to initially look for an adviser?

Property purchase - BTL

How has Matthew Jones helped you?

Matt has been brilliant every step of each transaction.

Have you seen the outcome you were hoping for?

Yes, always gets it sorted for us.

What could they have done better?

Nothing

What were the circumstances that caused you to initially look for an adviser?

Looking at mortgage options.

How has Matthew Jones helped you?

Found the best mortgage for my circumstances. Took time to explain all the options carefully to me.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing

What were the circumstances that caused you to initially look for an adviser?

We were looking for health insurance and our mortgage was coming to an end

How has Matthew Jones helped you?

Matthew helped us find a great deal on our mortgage as well as health insurance that was affordable. He was professional and friendly and I would highly recommend him.

Have you seen the outcome you were hoping for?

We were really happy with the mortgage deal and health insurance package that Matthew helped us find

What could they have done better?

N/A

What were the circumstances that caused you to initially look for an adviser?

Due to remortgage.

How has Matthew Jones helped you?

Discussed different mortgages that were available for us, explained them clearly, provided helpful advice and answered questions and queries quickly.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing that I could think of.

What were the circumstances that caused you to initially look for an adviser?

After purchasing a house the next logical step was to enquire about life insurance.

How has Matthew Jones helped you?

He was thorough, but explained my options in laymen’s terms. I felt supported every step of the way.

Have you seen the outcome you were hoping for?

Absolutely

What could they have done better?

Nothing

What were the circumstances that caused you to initially look for an adviser?

Taking out a mortgage for the first time, and then to take out a life insurance policy

How has Matthew Jones helped you?

Matthew helped us to take out both the mortgage and life insurance policies. He was very helpful in setting out our options so we could choose the best that suited us.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

N/A

What were the circumstances that caused you to initially look for an adviser?

House purchase

How has Matthew Jones helped you?

Responsive and efficient service

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing