Mark Walker

What were the circumstances that caused you to initially look for an adviser?

I initially wanted an advisor to sort the mortgage for a new house purchase

How has Mark Walker helped you?

He sourced a great mortgage that also catered for my husband being self employed and was still competitive with the current market. He also gave great advice on income protection required

Have you seen the outcome you were hoping for?

Yes and more

What could they have done better?

Nothing

What were the circumstances that caused you to initially look for an adviser?

Move of home.

How has Mark Walker helped you?

Identified need, researched various options, gave clear and relevant advice, achieved an excellent outcome.

Have you seen the outcome you were hoping for?

Yes

What were the circumstances that caused you to initially look for an adviser?

Was getting my son set up for a mortgage but there was a shortfall so mark help us out with an equity release mortgage as well

How has Mark Walker helped you?

As above

Have you seen the outcome you were hoping for?

All areas covered

What could they have done better?

Nothing

What were the circumstances that caused you to initially look for an adviser?

We were unfamiliar with the mortgage market and the process of getting the best mortgage available.

How has Mark Walker helped you?

Mark has been fantastic. His advice is clear and practical and delivered with friendly, polite, professionalism. He really listened to our needs and found a great option for us.

Have you seen the outcome you were hoping for?

Yes, beyond expectations.

What could they have done better?

Nothing, Mark and Kayleigh have been fantastic

What were the circumstances that caused you to initially look for an adviser?

As an older than expected first time buyer I was looking for advice on mortgages

How has Mark Walker helped you?

Mark explained what was available to me and also took the time to talk me through the whole home buying process so I was ready for each step.

Have you seen the outcome you were hoping for?

Absolutely. I'm eagerly awaiting a completion date with a mortgage arranged by Mark.

What could they have done better?

I have no complaints.

What were the circumstances that caused you to initially look for an adviser?

Looking to remortgage and then moving house.

How has Mark Walker helped you?

Explained all the process clearly and outlined everything involved. Communication was first class in every step.

Have you seen the outcome you were hoping for?

Yes.

What could they have done better?

Nothing in my opinion.

What were the circumstances that caused you to initially look for an adviser?

Adviced by our Trust fund as having experience in working with trust disbursements which formed part of our deposit

How has Mark Walker helped you?

In securing the best available mortgage, that could be flexible around unusual fund sources and timing

Have you seen the outcome you were hoping for?

Yes

What were the circumstances that caused you to initially look for an adviser?

There are so many products on the market and I needed some advice.

How has Mark Walker helped you?

Mark has been amazing, he has helped us achieve a great value on our mortgage, we didn't think it would be possible with our current circumstances.

Have you seen the outcome you were hoping for?

Yes & more.

What could they have done better?

Nothing at all.

What were the circumstances that caused you to initially look for an adviser?

Looking for a better mortgage deal

How has Mark Walker helped you?

Mark had options available in a very timely manner and fully engaged during the entire process providing a full and consist list of options.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

N/A

What were the circumstances that caused you to initially look for an adviser?

Mortgage switch

How has Mark Walker helped you?

Mark has found me a competitive mortgage deal

Have you seen the outcome you were hoping for?

Yes, in fact he has been quick to act upon new lower rates, securing us the best deal

What were the circumstances that caused you to initially look for an adviser?

Mortgage deal coming to an end and precious mortgage adviser had retired and wanting to talk to an expert about best options

How has Mark Walker helped you?

Extremely friendly and always easily and quickly contactable. Helped me organise a new mortgage deal and explained/ broke every detail down to make it as clear as possible.

Have you seen the outcome you were hoping for?

100% yes

What could they have done better?

Nothing. in my option mark has gone above and beyond I attempted to negotiate a deal without his service after initially contacting him I kept hitting a brick wall so went back to mark who was free to talk that moment I phoned and he had instantly was able to recall all of my details and at what point we were at previously and made the entire process extremely smooth and easy

What were the circumstances that caused you to initially look for an adviser?

Remortgage due to end of fixed rate deal

How has Mark Walker helped you?

Mark advised us on our options and helped to find a new fixed rate mortgage. He also reviewed our current insurance and protection to make sure it was still suitable.

Have you seen the outcome you were hoping for?

Yes, now have a new fixed rate with offset which we requested

What could they have done better?

I can't think of anything - the process has been smooth

What were the circumstances that caused you to initially look for an adviser?

Remortgage

How has Mark Walker helped you?

Remirtgage

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

No

What were the circumstances that caused you to initially look for an adviser?

Buying my first home

How has Mark Walker helped you?

Mark was extremely helpful in helping me securing a mortgage. He advised and supported me through the whole process, I couldn’t have asked for more.

Have you seen the outcome you were hoping for?

Yes

What were the circumstances that caused you to initially look for an adviser?

Getting a Mortgage

How has Mark Walker helped you?

Mark was a massive help with expert advice and a friendly demeanor.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing

What were the circumstances that caused you to initially look for an adviser?

Remortgage (end of fixed term)

How has Mark Walker helped you?

Found a great deal, given great advice and answered any queries quickly

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing

What were the circumstances that caused you to initially look for an adviser?

Poor previous advice

How has Mark Walker helped you?

Gave me sound honest advice.

Have you seen the outcome you were hoping for?

Yes, very much so.

What could they have done better?

Nothing, spot on advice etc.

What were the circumstances that caused you to initially look for an adviser?

I recently left PAYE employment where life and income protection was part of the overall package. This left me with no cover for myself, wife and family.

How has Mark Walker helped you?

I consider Mark to be my trusted advisor. I have known Mark for 8+ years. He helped me with my remortgage roughly 5 years ago and he was my first port of call when looking for life cover. I know Mark to be hard working in finding the best product/policy for his clients to suit their needs

Have you seen the outcome you were hoping for?

Yes, Mark explained to me the options available and the cost implications of each option. My initial protection is in place and I will be using Mark to review this on a regular basis to ensure it continues to meet my needs.

What could they have done better?

Nothing. I am entirely happy and trust Mark in his advice

What were the circumstances that caused you to initially look for an adviser?

Buying a property alone for the first time, and needing to get my head around what I could afford, and how to go about getting the best mortgage.

How has Mark Walker helped you?

Mark was able to share and tailor his considerable knowledge clearly and considerately. Including explaining things more than once. It was exactly what I needed. He also responded to emails very quickly, and felt very available.

Have you seen the outcome you were hoping for?

Yes! My own lovely flat!

What could they have done better?

It was all good.

What were the circumstances that caused you to initially look for an adviser?

Mortgage renewal due to end of a 5 year fixed rate deal

How has Mark Walker helped you?

Mark has both helped find us a new fixed rate deal, as well as advised us on our options during a difficult period for mortgages. He has also reviewed our current insurance and protection to ensure it still met our needs.

Have you seen the outcome you were hoping for?

Yes, we have a new deal that suits our budget and circumstances

What could they have done better?

Nothing I can think of!

What were the circumstances that caused you to initially look for an adviser?

As a family we sought Mark's advice as we needed a mortgage in unusual circumstances.

How has Mark Walker helped you?

Mark was very knowledgeable about the various products on the market, which would work for us and which wouldn't. He very quickly found a product to suit and at a reasonable rate, considering today's volatile market.

Have you seen the outcome you were hoping for?

Yes, the transation went through very smoothly, all sorted. We'll go back to Mark once this deal runs out.

What could they have done better?

Nothing

What were the circumstances that caused you to initially look for an adviser?

As a mortgage advisor

How has Mark Walker helped you?

Mark went above and beyond to help us with our mortgage. We were extremely impressed with him and would highly recommend him to anyone!

Have you seen the outcome you were hoping for?

Yes

What were the circumstances that caused you to initially look for an adviser?

Buying my first home.

How has Mark Walker helped you?

Providing quality advice.

Have you seen the outcome you were hoping for?

Yes.

What were the circumstances that caused you to initially look for an adviser?

Fixed rate ended.

How has Mark Walker helped you?

Found me great deals. Replied quickly to all of my emails. Guided me on everything however small my queries were.

Have you seen the outcome you were hoping for?

Yes, very happy.

What could they have done better?

Nothing. His service was 10/10.

Please provide a brief comment about your experience with Mark

Clear and precise. Gave a variety of insightful options as to how to progress my house purchase situation.

What were the circumstances that caused you to initially look for an adviser?

Financial advisors often has access to a wider range of products of those that can be found on comparison sites.

How has Mark Walker helped you?

Mark provide a compressive, yet clear and simple, list of products available to us whilst providing objective advice at a time when mortgage interest were uncertain and volatile. This is the second time Mark has provided financial advice and we will continue to use his services in the future.

Have you seen the outcome you were hoping for?

Yes, we manage to secure a competitive interest rate on our remortgage.

What could they have done better?

Nothing, very happy with the services provided.

What were the circumstances that caused you to initially look for an adviser?

I needed a buy to let motgage

How has Mark Walker helped you?

Mark located a super mortgage deal in a turbulent ever changing market

Have you seen the outcome you were hoping for?

The mortgage product Mark secured was better than i had hoped for.

What could they have done better?

There was nothing that could have been done better. The service and professionalism was first class.

What were the circumstances that caused you to initially look for an adviser?

Re-mortgaging

How has Mark Walker helped you?

Mark has proved excellent service in exploring the mortgage market for me on a number of occasions and always delivered excellent sound advice.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing, Mark has always called me back when promised and arranged my re-mortgage on my behalf.

What were the circumstances that caused you to initially look for an adviser?

Mortgage advice

How has Mark Walker helped you?

Mark helped provide mortgage and insurance advice, helping us with any queries that we had.

Have you seen the outcome you were hoping for?

Yes

What were the circumstances that caused you to initially look for an adviser?

Looking to buy

How has Mark Walker helped you?

He assisted every step of the way

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing at all everything was all in hand

What were the circumstances that caused you to initially look for an adviser?

Super efficient & friendly service with real attention to detail to offer the best possible advice.

How has Mark Walker helped you?

Choosing a route through a remortgage & savings activity.

Have you seen the outcome you were hoping for?

Very pleased with the outcome & the follow on support.

What could they have done better?

Nothing.

What were the circumstances that caused you to initially look for an adviser?

Mortgage and financial advice

How has Mark Walker helped you?

Very helpful throughout the process, always look for products and services that suit us best.

Have you seen the outcome you were hoping for?

We have a product that suits our needs and we are also covered with insurance

What could they have done better?

nothing comes to mind

What were the circumstances that caused you to initially look for an adviser?

I needed to remortgage

How has Mark Walker helped you?

Mark found us a mortgage deal that was spot on for our needs and budget

Have you seen the outcome you were hoping for?

Definitely

What could they have done better?

No

What were the circumstances that caused you to initially look for an adviser?

Mortgage and financial advice

How has Mark Walker helped you?

He tiresly looked for products Mark has tiresly looked for products and services that suited our needs. He provided expert advice in how and the best way to invest our money.

Have you seen the outcome you were hoping for?

Yes,Mark has broaden our horizons in terms of mortgage options and has a plethora of products and services available

What could they have done better?

Service has been second to none.

What were the circumstances that caused you to initially look for an adviser?

Mortgage renewal for shared ownership property

How has Mark Walker helped you?

To find a new mortgage deal.

Have you seen the outcome you were hoping for?

Yes - new deal has been found for me by Mark at a good rate and in good time, with Mark keeping me informed and giving advise every step of the way.

What could they have done better?

Nothing, everything was done brilliantly

What were the circumstances that caused you to initially look for an adviser?

Mortgage advice to buy a new home, along with protection advice.

How has Mark Walker helped you?

Mark has been so helpful and informative throughout the mortgage and protection process. He has a positive, can do attitude with great customer service skills. Mark has been brilliant, finding the right mortgage provider and offer for my circumstances and also made the whole process stress free for me. I can honestly say that both Mark Walker and his support, Kayleigh, have been amazing.

Have you seen the outcome you were hoping for?

Very much so, my mortgage application was submitted quickly by Mark, and both Mark and Kayleigh have been so on the ball checking the progress with the mortgage provider and Solicitors.

What could they have done better?

Nothing, Mark and Kayleigh have been brilliant.

What were the circumstances that caused you to initially look for an adviser?

New mortgage

How has Mark Walker helped you?

Mark has been excellent at pulling together the best possible options for our situation, he has been calm and focused on getting us through some tight timelines. Mark has been available, flexible and extremely supportive.

Have you seen the outcome you were hoping for?

Yes - great value mortgage

What could they have done better?

Nothing.

What were the circumstances that caused you to initially look for an adviser?

Purchasing a property so required a mortgage

How has Mark Walker helped you?

Helped explain the whole process really clearly, the mortgage options available and suggesting the most appropriate one.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

No

What were the circumstances that caused you to initially look for an adviser?

Always good to get some independent advise before borrowing hundreds of thousands of pounds.

How has Mark Walker helped you?

Mark clearly explained all the options available to me as well as making recommendations based on the state of the economy and my own personal financial situation.

Have you seen the outcome you were hoping for?

Extremely happy with the service Mark provided. Faultless advice and communication from start to finish.

What could they have done better?

Nothing comes to mind.

What were the circumstances that caused you to initially look for an adviser?

Having previously had some poor experiences with other advisers

How has Mark Walker helped you?

You made the journey very easy and smooth. Taking all the hard work from me. I especially was impressed with the level of detail he covered including the different options and monies saved.

Have you seen the outcome you were hoping for?

Very much so

What could they have done better?

There was no room for improvement the experience was fantastic

Please provide a brief comment about your experience with Mark

Excellent service from Mark. Dealt with all my queries efficiently and in a timely manner. Would recommend.

What were the circumstances that caused you to initially look for an adviser?

Moving House

How has Mark Walker helped you?

Mark helped us to get our new mortgage for our new property, We used Mark to get us our mortgage for our first property and wouldn't use anyone else.

Have you seen the outcome you were hoping for?

Yes he got us our mortgage

What could they have done better?

Nothing

What were the circumstances that caused you to initially look for an adviser?

N/A

How has Mark Walker helped you?

N/A

Have you seen the outcome you were hoping for?

N/A

What could they have done better?

N/A

What were the circumstances that caused you to initially look for an adviser?

My fixed mortgage rate was coming to an end.

How has Mark Walker helped you?

He advised a way forward, searched the market and came back with suitable options in a very quick period of time.

Have you seen the outcome you were hoping for?

Yes, I have a new deal which was turned around quickly with little that needed to be completed on my side. Both Mark and his colleague kept me informed at all stages and gave advice on what I needed to do to ensure everything went according to plan. I change my mortgage deal regularly and this was the smoothest process I have had.

What could they have done better?

Nothing.

What were the circumstances that caused you to initially look for an adviser?

Buying our first house.

How has Mark Walker helped you?

By finding us a Leander and helping with getting us insurance as well.

Have you seen the outcome you were hoping for?

Yea definitely.

What could they have done better?

Absolutely nothing

What were the circumstances that caused you to initially look for an adviser?

Lack of knowledge on the current market

How has Mark Walker helped you?

Searched the market and found us the best deal.

Have you seen the outcome you were hoping for?

Yes - extremely happy!

What could they have done better?

I can’t think of anything negative, outstanding service.

What were the circumstances that caused you to initially look for an adviser?

Buying my first home

How has Mark Walker helped you?

Mortgage advisor - found the most suitable lender for me and life cover

Have you seen the outcome you were hoping for?

Yes, completed on the purchase this week

What could they have done better?

Nothing I can think of

Please provide a brief comment about your experience with Mark

Excellent communication and a prompt response.

What were the circumstances that caused you to initially look for an adviser?

Prior customer of Brunsdon Financial Services, therefore established trust and prior performance.

How has Mark Walker helped you?

Advice on meeting a financial requirement which resulted in the re-mortaging two properties.

Have you seen the outcome you were hoping for?

100%

What could they have done better?

Very little if anything

Please provide a brief comment about your experience with Mark

Mark understood our situation perfectly and was excellent at communicating and breaking down our options to us regarding our remortgage. Would definitely recommend, thank you Mark!

What were the circumstances that caused you to initially look for an adviser?

My mortgage was up for renewal

How has Mark Walker helped you?

This is the second time i have used Mark.And both times he has worked to get me the best deal on my mortgage

Have you seen the outcome you were hoping for?

Very happy with Marks service once again, would highly recommend

Please provide a brief comment about your experience with Mark

Outstanding

What were the circumstances that caused you to initially look for an adviser?

Mark came highly recommended through a trusted business associate.

How has Mark Walker helped you?

Mark was extremely helpful, taking time to talk through my personal circumstances and requirements, before returning with the most suitable mortgage provider options (based on my personal requirements). Mark conducted himself in a very thorough, professional and competent manner, and did so with a very likeable persona.

Have you seen the outcome you were hoping for?

Mark was able to help me, all the way through to completion of my new mortgage application.

What could they have done better?

Service could not have been any better than what was provided.

What were the circumstances that caused you to initially look for an adviser?

Moving House

How has Mark Walker helped you?

Mark was great in advising on a new mortgage and found one that best suited us.

Have you seen the outcome you were hoping for?

Yes

What were the circumstances that caused you to initially look for an adviser?

I am an older buyer and was getting nowhere on my own or with other advisers

How has Mark Walker helped you?

He gave good advice and was quick to respond and keep me updated

Have you seen the outcome you were hoping for?

Yes had my offer within two weeks of application

What could they have done better?

was happy with all outcomes

What were the circumstances that caused you to initially look for an adviser?

Remortgage

How has Mark Walker helped you?

Mark searched the market for the best possible deals available

Have you seen the outcome you were hoping for?

He was really fast getting back in touch with great deals

What could they have done better?

Nothing

What were the circumstances that caused you to initially look for an adviser?

We needed help finding the right mortgage for us.

How has Mark Walker helped you?

He did everything we asked of him and more, very helpful and professional throughout.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing.

What were the circumstances that caused you to initially look for an adviser?

We were looking to move house and needed mortgage advice.

How has Mark Walker helped you?

Mark was excellent. He found us the best mortgage deal, which was difficult during the Covid pandemic, especially with both myself and partner being on temporary pay reductions at the time. He kept us up to date throughout the whole process and made it as easy as possible.

Have you seen the outcome you were hoping for?

Yes, we acquired the property we were after and this was down to Mark's work.

What could they have done better?

Nothing, it was excellent service.

What were the circumstances that caused you to initially look for an adviser?

Moving home

How has Mark Walker helped you?

Mark helped with everything including finding us the right products for both our mortgage and life insurance. He was there from start to finish answering all queries and advising us when needed.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing. We think Mark had the complete package for our needs.

What were the circumstances that caused you to initially look for an adviser?

Moving house

How has Mark Walker helped you?

Every time I moved the goalposts Mark adapted the paperwork and was so efficient in all the options available

Have you seen the outcome you were hoping for?

Absolutely spot on.

What could they have done better?

Nothing

What were the circumstances that caused you to initially look for an adviser?

Buying our first house.

How has Mark Walker helped you?

As first time buyers my partner and I didn't have a clue where to start or what the whole process of buying a house involved. There is so much advice online, some of it contradictory, and it was so confusing! After getting a disappointing "quote"/AIP from our bank last summer, not having the time to go into different banks individually, and viewing for 3 months with no success, we decided to engage Mark's services. Mark is very knowledgeable and has been incredibly helpful and re-assuring throughout, answering all my silly questions and panicked calls quickly and professionally. He managed to secure us the best available rate for a 10% deposit, right in the height of the Covid-19 crisis, when most lenders were either withdrawing high LTV products, limiting them, or putting lots of conditions, and went above and beyond to do so, logging in before working hours to key our application through. He also advised us on mortgage payment protection/life cover and contents insurance, finding us the best deal to meet our needs within our limited budget rather than pushing the most expensive. Overall super happy with service we received, we felt Mark really did have our best interests at heart and really took the stress out of it all, worth every penny and more!

Have you seen the outcome you were hoping for?

Yes, we were able to secure a great 5-year fixed rate product and a higher loan. Getting more for our money means we have been able to afford a really great property that ticks all of our boxes without having to compromise too much and without stretching our budget too thinly.

What could they have done better?

Nothing! Can't think of anything, genuinely great service all around, will be going to Mark again in 5 years when we need get a new product.

What were the circumstances that caused you to initially look for an adviser?

I first looked into financial advise for re-mortgaging purposes.

How has Mark Walker helped you?

Mark helped me by searching the mortgage market and provided first class advise and life insurance.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Mark provided outstanding first class service and kept me updated on each step of the process.

What were the circumstances that caused you to initially look for an adviser?

As we were first time buyers and had very busy lifestyles, it was difficult to take time out to search for a mortgage that didn't overstretch our budget. Mark excelled our expectations in providing excellent determination and attention to detail when it came to finding the right mortgage for us, explaining in detail about the pros and cons in all areas. Mark was thorough, reliable and very reassuring during the unprecedented times of Covid-19.

How has Mark Walker helped you?

Not only did make help us find the best mortgage on the market, he had also provided us with great deal on home insurance cover. All of which was hassle free. I would highly recommend Mark to family and friends.

Have you seen the outcome you were hoping for?

Mark has exceeded our expectations in all areas and he found us the most affordable mortgage

What could they have done better?

Nothing.

What were the circumstances that caused you to initially look for an adviser?

Needed to secure a Mortgage

How has Mark Walker helped you?

Helped me with EVERYTHING organised my mortgage, helped me get a solicitor, sorted my insurance and employment insurance... generally sorted my entire life

Have you seen the outcome you were hoping for?

Absolutely

What could they have done better?

There is nothing more that Mark could do to help, he’s been amazing

What were the circumstances that caused you to initially look for an adviser?

Mortgage renewal

How has Mark Walker helped you?

Helped to find a new deal

Have you seen the outcome you were hoping for?

Yes, new deal exactly what I wanted

What could they have done better?

Nothing, excellent service again. Mark helped with everything I needed in a timely manner, explaining everything in a simple manner.

What were the circumstances that caused you to initially look for an adviser?

First time property buyer

How has Mark Walker helped you?

Organised my mortgage

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing he was brilliant I couldn’t of asked for anything more it was so stress free !

What were the circumstances that caused you to initially look for an adviser?

Mortgage required for house move

How has Mark Walker helped you?

Mark provided prompt and excellent advice - always speedy and efficient, quick to grasp our exact requirements.

Have you seen the outcome you were hoping for?

Yes - we received our mortgage offer in record speedy time! Moving house is a stressful time and it was good to have one less thing to worry about - Mark totally took ownership of our whole application and was always quick to respond to queries, both ours and from the lender.

What could they have done better?

Nothing! Mark's advice and professionalism was faultless

What were the circumstances that caused you to initially look for an adviser?

We were first time buyers and got recommend Mark by families members that had used Mark previously.

How has Mark Walker helped you?

Mark was extremely helpful in giving us the best advice and finding us a good mortgage, making our experience stress free.

Have you seen the outcome you were hoping for?

Yes, we have moved into house is less than 4 months of starting the process.

Please provide a brief comment about your experience with Mark

Mark was extremely helpful. He listened carefully to my 'context' and gave me clear advice based on that context.

What were the circumstances that caused you to initially look for an adviser?

re mortgaging

How has Mark Walker helped you?

Mark did everything from start to finish

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing

What were the circumstances that caused you to initially look for an adviser?

Mortgage fixed term was coming to an end.

How has Mark Walker helped you?

Proactively contacted me, arranged a time to talk, went through my options and had everything finalised within a day.

Have you seen the outcome you were hoping for?

Absolutely.

What were the circumstances that caused you to initially look for an adviser?

I was looking to re-mortgage my home to buy another property to renovate.

How has Mark Walker helped you?

After an initial Consultation with Mark he sourced a Mortgage Provider for us. Myself and my husband have our own businesses and are always very busy. Mark took the stress out of the process and was always there to update or advise us - nothing was too much trouble.

Have you seen the outcome you were hoping for?

Yes we now have the funds we required and are actively searching for a property

What could they have done better?

I cannot see how Mark could improve on the service he provided we could not fault him.

What were the circumstances that caused you to initially look for an adviser?

Purchasing holiday home

How has Mark Walker helped you?

Providing / finding a second mortgage suitable and affordable

Have you seen the outcome you were hoping for?

Yes all good

What could they have done better?

He did all we asked and more

What were the circumstances that caused you to initially look for an adviser?

Mark advised us two years ago on a mortgage and life insurance. We were really impressed with the service provided so asked for his advice at our mortgage renewal.

How has Mark Walker helped you?

Mark found the best deal for us and provided help, advice and explaining every step of the way to us.

Have you seen the outcome you were hoping for?

Yes we are very happy with the outcome and professional help and advice Mark provided us with.

What could they have done better?

Nothing! Mark is approachable, friendly, trustworthy and professional.

What were the circumstances that caused you to initially look for an adviser?

I used Mark initially 2 years ago when I needed to take a mortgage for my new home. I have never used a broker before, but as it was a new home and I needed a specialist mortgage, went with Mark (Via lighthouse) as this was recommend through my trade union. My 2 year fix was up recently (2019) and I got in touch with Mark. I was so pleased with the service last time, I didn't hesitate using him again.

How has Mark Walker helped you?

Mark is very personable and knowledgeable. He listened to what I wanted to do, which included borrowing more to clear debt and what terms I wanted for the mortgage. He then provided some options and advice. This was never forced and he allowed me the time to reflect on what I wanted to do and he then sought out some mortgage products for me to consider. The choice was totally mine but I had lots of options from Mark - short term fix, longer term fix and borrowing a little or more. I was able to look at all these options and see what was best for me!

Have you seen the outcome you were hoping for?

Yes, moved to a product that I couldn't find on a comparison website that me and my Wife's individual circumstances. Mark also ensured our life protection was updated and managed all the admin. Excellent service and well worth the money.

What could they have done better?

Nothing at all. Mark provided great service and I will continue to use him for my financial needs. Highly recommended.

What were the circumstances that caused you to initially look for an adviser?

Moving house and needing mortgage advice

How has Mark Walker helped you?

This is the second time Mark has helped and advised us with mortgages and life insurance policies. He also helped with miscellaneous questions relating to moving, which was very helpful. He was always willing to answer our questions no matter what they were.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

He couldn’t have. We were completely satisfied with the service we received.