Lee Waterfall

What were the circumstances that caused you to initially look for an adviser?

Pension investment

How has Lee Waterfall helped you?

With investing my pension

Have you seen the outcome you were hoping for?

Yes, my pension has made 8% annually in the last 4 years

What could they have done better?

I cannot see anyway I which they could do better

What were the circumstances that caused you to initially look for an adviser?

I was looking for an adviser to invest my pension with

How has Lee Waterfall helped you?

Lee has helped invest my pension

Have you seen the outcome you were hoping for?

The outcome has been better than expected

What could they have done better?

It’s hard to think what they could have done better always professional and friendly

What were the circumstances that caused you to initially look for an adviser?

Combining several pensions

How has Lee Waterfall helped you?

Managed profile, given good advice.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing, all good.

What were the circumstances that caused you to initially look for an adviser?

Initially wanted to retire early and needed advice on draw down and cash lump sum.

How has Lee Waterfall helped you?

Lee suggested options as to what I should do with the money in my pot and also my wife's options as we were intending to retire at the same time.

Have you seen the outcome you were hoping for?

Yes. We were both given different options and so far the choices we made are working well for us both.

What could they have done better?

As everything is going to plan I don't think they could of done better!!

What were the circumstances that caused you to initially look for an adviser?

We had an old investment plan that was loosing money with Halifax and didn't know where to start with modernising and maximising our money for investments.

How has Lee Waterfall helped you?

Lee assessed our needs and recommended several solutions that would allow us to achieve what we needed and let us pick the one we felt most comfortable with.

Have you seen the outcome you were hoping for?

Yes, we stopped losing money through our old plan and are now better off.

What could they have done better?

Nothing really.

What were the circumstances that caused you to initially look for an adviser?

Reaching retirement age I needed advice on accessing my pensions and options available.

How has Lee Waterfall helped you?

Lee has been a great help. He explained all the options making it much easier for me to decide on the best way forward for me. Lee has done everything he said he would and always kept me informed.

Have you seen the outcome you were hoping for?

It's early days but everything is in place now. I feel confident that I've made the right decisions

What could they have done better?

I don't think lee could have done anything more.

What were the circumstances that caused you to initially look for an adviser?

Through my workplace pension

How has Lee Waterfall helped you?

He is very supportive, he is always available and responds to messages and emails promptly. He has given me a better understanding of my pension, what to drawdown and when

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing I’m very satisfied

What were the circumstances that caused you to initially look for an adviser?

I began my pension journey at a young age but lacked the guidance I needed. Meeting Lee has changed that he’s now a trusted and dedicated advisor who genuinely cares. Lee not only helps manage my pension but also assists with various insurance needs, providing the support I had been missing.

How has Lee Waterfall helped you?

Having Lee just a phone call away and always willing to meet in person to discuss my pension needs is incredibly reassuring. He provides all the essential information and guidance I need, giving me the space to make well-informed decisions. I feel I'm in very capable hands.

Have you seen the outcome you were hoping for?

Yes, although it's a long term game not short term.

What could they have done better?

Nothing. Very happy.

What were the circumstances that caused you to initially look for an adviser?

Was advisor to my employer

How has Lee Waterfall helped you?

Advised on investments & retirement planning

Have you seen the outcome you were hoping for?

Yes

What were the circumstances that caused you to initially look for an adviser?

I needed good quality advice regarding pensions and investments.

How has Lee Waterfall helped you?

Over the last 20 years Lee has advised both my wife and I. He has always given sound advice whilst listening to our requirements and been honest and trustworthy throughout, with no hidden agenda.

Have you seen the outcome you were hoping for?

With Lee’s advice we have seen far better outcomes than we thought possible given we are talking retirement income which can’t be dealt with in the same way as you might with a younger individual.

What could they have done better?

Can’t think of anything really. We are highly satisfied.

What were the circumstances that caused you to initially look for an adviser?

Early retirement plans to see if I could afford it

How has Lee Waterfall helped you?

He gave good solid advice which helped my decision to take early retirement

Have you seen the outcome you were hoping for?

Yes, investment growth has been been positive.

Please provide a brief comment about your experience with Lee

Lee seems knowledgeable and authentic

What were the circumstances that caused you to initially look for an adviser?

Needed to sort out my multiple pensions

How has Lee Waterfall helped you?

Re arranging them

Have you seen the outcome you were hoping for?

Absolutely

What could they have done better?

Nothing

What were the circumstances that caused you to initially look for an adviser?

I was advised years before my retirement to seek professional advice

How has Lee Waterfall helped you?

Lee has always been available when l've had questions regarding my pension portfolio

Have you seen the outcome you were hoping for?

Yes more or less

What could they have done better?

Nothing really considering the amount l have in my portfolio

What were the circumstances that caused you to initially look for an adviser?

Initially through my works pension.

How has Lee Waterfall helped you?

Lee has helped considerably and supported in managing my pension to ensure I receive the best outcome.

Have you seen the outcome you were hoping for?

Yes very pleased with the outcome at present

What could they have done better?

Nothing at present as my pension is doing well.

What were the circumstances that caused you to initially look for an adviser?

needed someone to look after my pension

How has Lee Waterfall helped you?

lee has helped me in many ways and always on the case moving the monies around to get the best return and this has shown to be true over many years now

Have you seen the outcome you were hoping for?

yes and more than expected too

What could they have done better?

nothing

What were the circumstances that caused you to initially look for an adviser?

I decided to check my situation regarding readiness to retire. Lee (and Purity) were one of the trusted companies which was recommended to me. I am very happy that I chose them.

How has Lee Waterfall helped you?

Lee has given me excellent proffesional advice. He has tailored my pension plan to suit me requirements.

Have you seen the outcome you were hoping for?

I have definitly seen the outcome I hoped for. Everything I pointed out in my initial wish list has been catered for. Very happy.

What could they have done better?

I cannot think of any improvements which could have been made. The service has been amazing throughout.

What were the circumstances that caused you to initially look for an adviser?

Change in financial situation and to gain a better understanding of pension draw downs

How has Lee Waterfall helped you?

To gain a better understanding on pension advice and the timings of when to draw down

Have you seen the outcome you were hoping for?

Not yet as I have not taken retirement but the advice received has allowed me to reduce my working week

What could they have done better?

Have the Albion ground as his background and not that other club in Black Country

What were the circumstances that caused you to initially look for an adviser?

Wanted someone i could trust to help me

How has Lee Waterfall helped you?

Transferred my pension and manages that along with setting up insurance scheme

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Not a lot. Highly recommend Lee and Purity Financial

What were the circumstances that caused you to initially look for an adviser?

Pension advice

How has Lee Waterfall helped you?

Lee is very knowledgeable and clear and concise with the information

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

They gave me 100%

What were the circumstances that caused you to initially look for an adviser?

Getting finances in order and exploring options for retirement and the future

How has Lee Waterfall helped you?

Explained processes for investing in pensions. Provided clear information. Always there for a question or advice. He listens, asks relevant questions and provides options. I contacted him about pension advice initially and as my circumstances changed, I found that I needed broader financial advice to consider all options. This is what we are working through now. Overall, it's really helpful just to work through options with someone who understands my aims and the market.

Have you seen the outcome you were hoping for?

Some of it in terms of pensions investments, but not everything as it's still work in progress to get to the point of being able to finish work.

What could they have done better?

Nothing

What were the circumstances that caused you to initially look for an adviser?

Advice on the best way to sort several pensions.

How has Lee Waterfall helped you?

Lee has sorted sorted out these pensions into one home and I can easily how they are performing.

Have you seen the outcome you were hoping for?

Yes.

What were the circumstances that caused you to initially look for an adviser?

Becoming self-employed.

How has Lee Waterfall helped you?

Providing insight into market conditions and performance of funs that my pension is invested in.

Have you seen the outcome you were hoping for?

In the light of current market conditions, yes.

What could they have done better?

Nothing. The service provided has always been good, and Lee has always been available to advise as and when required.

What were the circumstances that caused you to initially look for an adviser?

Coming up to retirement age, and need to invest more wisely

How has Lee Waterfall helped you?

Investments

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing that I would know about

What were the circumstances that caused you to initially look for an adviser?

I met Lee through my last employer and was very impressed with his knowledge of all financial matters. His calm & detailed approach also appealed to me as well. I very quickly gained his trust based on his work on behalf of my employer to the point where he now looks after the pension's of my wife and i and the company pension of my present employer and the pension provision of a current work colleague and his wife.

How has Lee Waterfall helped you?

Lee has helped me to understand how the pension markets work but, more importantly, where my household's present pension position is and what we need to do to achieve our retirement goal. This has lifted a massive weight from my mind as we now work towards this goal.

Have you seen the outcome you were hoping for?

YES

What could they have done better?

I can't think of any improvements i'd suggest at present

What were the circumstances that caused you to initially look for an adviser?

Lee was appointed via my then employer but I have continued to use his service as I trust and value his advice

How has Lee Waterfall helped you?

Lee has helped me to make good investments and advises me on other matters in an informative way and with a neutral viewpoint

Have you seen the outcome you were hoping for?

Absolutely

What could they have done better?

Nothing- the service has been perfect

What were the circumstances that caused you to initially look for an adviser?

I needed some specialist investment advice

How has Lee Waterfall helped you?

Lee has a good knowledge and experience and was able to advise on suitable products for my needs

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing

What were the circumstances that caused you to initially look for an adviser?

I had enough money to do something with it and wanted to do the right thing.

How has Lee Waterfall helped you?

Friendly advice , moved my pension over, made my situation clear.

Have you seen the outcome you were hoping for?

So far so good

What were the circumstances that caused you to initially look for an adviser?

Open, honest and trustworthy who can give you the right unbiased advice for my goals

How has Lee Waterfall helped you?

Lee helped me with setting up my long term goals for my pension, giving me valuable and trustworthy advice

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing

What were the circumstances that caused you to initially look for an adviser?

I took redundancy and needed advice on the pension’s

How has Lee Waterfall helped you?

Lee helped me in finding all the details and information, that helped me make the right decision’s.

Have you seen the outcome you were hoping for?

I have been able to take a tax free income including tax free bonuses.

Please provide a brief comment about your experience with Lee

Lee is always helpful and on the end of the phone when necessary ,Lee's advice has put my mind at ease delivered in a friendly and professional manner

What were the circumstances that caused you to initially look for an adviser?

13 years ago my Father passed away.Lee was his advisor and I have continued to use him since then.

How has Lee Waterfall helped you?

He has advised and helped me and my brother to sort my late fathers estate out. I subsequently have used Lee for pension advice and investment. Since selling my business 2 years ago Lee has handled investments and retirement advice.

Have you seen the outcome you were hoping for?

Yes I accept the last 6 months have seen a downfall due to the current world situation.

What could they have done better?

Very little.

What were the circumstances that caused you to initially look for an adviser?

needed help with my pensions

How has Lee Waterfall helped you?

Lee has organised all my pensions into one

Have you seen the outcome you were hoping for?

YES

What could they have done better?

Nothing

What were the circumstances that caused you to initially look for an adviser?

It was a service provided by my then employer about 15 years ago.

How has Lee Waterfall helped you?

He assisted me to select a good solid pension provider that matched my low to medium risk profile. And has assisted me from when I had a small amount invested, ensuring that I continued to invest in a suitable plan as the figure grew over the years.

Have you seen the outcome you were hoping for?

Yes very much so, to be fair better than I originally expected.

What could they have done better?

Can’t think of anything, Lee and his colleagues have always been exceptionally good communicators and kept to the simple basics which is all that I needed.

What were the circumstances that caused you to initially look for an adviser?

I needed pension advice as I only had company pensions. As I had turned 55 it was time to decide what to do as I needed some capital.

How has Lee Waterfall helped you?

Lee gave me a different option, that of transferring my pension from a company pension to a personal pension, something I didn't previously know about, which gave me lots of options.

Have you seen the outcome you were hoping for?

Yes, I was able to release capital I needed for the home improvements I wanted to undertake without having to take a regular income as I am still working.

What could they have done better?

Nothing in my opinion. It was dealt with during covid and all meetings were on zoom.

What were the circumstances that caused you to initially look for an adviser?

My long term FA retired. I was introduced to Lee who was recommended to look at our company Pension Scheme. As well as making recommendations on our current scheme he showed us savings that could be made offering our employees independent advice going forward. He also introduced a death in service scheme for all 60+ staff and is currently looking at private medical and critical illness schemes to be introduced.

How has Lee Waterfall helped you?

I had a final salary pension scheme that l wanted access too!. Lee is currently handling the transfer scheme on my behalf and pulling all my pensions together giving me instant access whenever needed.

Have you seen the outcome you were hoping for?

To date Lee and his team have been extremely thorough in there approach and explanation of all products that we have engaged in.

What could they have done better?

At this point l can honestly say, “nothing”

What were the circumstances that caused you to initially look for an adviser?

Getting closer to retirement and needed some sound advice

How has Lee Waterfall helped you?

Lee’s explanation of how pensions work make it very easy for me to understand and he always explains different options and never pressurises you to go a certain direction. Very easy to talk to and Lee is just a decent guy who is at the top of his game

Have you seen the outcome you were hoping for?

Absolutely but Lee has also explained we are in uncertain times.

What could they have done better?

Not at all, it a pleasure to work with Lee and Jennie

What were the circumstances that caused you to initially look for an adviser?

I have received a private pension & required assistance & advice.

How has Lee Waterfall helped you?

Lee helped me greatly with my private pension, turning into a very positive scheme from one that was going nowhere.

Have you seen the outcome you were hoping for?

The outcome was far better than I was expecting.

What could they have done better?

Supported a proper football team.

What were the circumstances that caused you to initially look for an adviser?

Pension Options

How has Lee Waterfall helped you?

Excellent friendly service

Have you seen the outcome you were hoping for?

Great product

What were the circumstances that caused you to initially look for an adviser?

I had multiple pension plans

How has Lee Waterfall helped you?

Organising numerous pensions and help with consolidation.

Have you seen the outcome you were hoping for?

I feel I have

What could they have done better?

N/A

What were the circumstances that caused you to initially look for an adviser?

The company I work for changed ownership in 2004, requiring a change of audit firm. This let to an introduction to Lee, who provided pension advice. We have remained with Lee for the majority of the period thereafter, initially when he was employed by appointed firms and later on when Lee set up independently.

How has Lee Waterfall helped you?

Lee has helped with many aspects of pension and retirement advice for many of my colleagues and to myself on employment and personal related matters. We recently transferred a pension from a previous employer's scheme, enabling me to clear my pension and transfer funds into a better investment opportunity, ahead of my planned retirement in the coming years.

Have you seen the outcome you were hoping for?

Yes, I have always trusted Lee's advice and never been let down.

What could they have done better?

Lee should have become an independent advisor sooner !

What were the circumstances that caused you to initially look for an adviser?

All of the above

How has Lee Waterfall helped you?

In many ways good investment advice,Help with mortgage, and pensions,home and life insurance Also business wise auto enrolment And given free advice to close friend and family

Have you seen the outcome you were hoping for?

Yes definitely

What could they have done better?

Nothing I don’t think . Investments are naturally a risk but lees sensible approach worked well for me . And the other advise was always what was promised on time professional as well as friendly I would not recommend anyone that I didn’t trust ?

What were the circumstances that caused you to initially look for an adviser?

I requested expert advice following my retirement in 2017 and Lee was able to advise my options.

How has Lee Waterfall helped you?

Lee helped advise where l should make savings around my personal finances and investments.

Have you seen the outcome you were hoping for?

Yes l'm quite satisfied with the outcome at the moment.

What could they have done better?

Nothing really but no doubt if the financial climate should change Lee would be able to advise.

What were the circumstances that caused you to initially look for an adviser?

I required assistance with my pension and Lee has been most helpful, I'm now looking at other services that Lee offers.

How has Lee Waterfall helped you?

Lee has helped explain how pensions work, helped to consolidate various pensions on to one scheme.

Have you seen the outcome you were hoping for?

Yes, we're seeing growth even in these difficult times as now being in year 3 of covid.

What could they have done better?

To be honest, Lee and his team have been most helpful - they also follow through with yearly update so you know how the plan is progressing.

What were the circumstances that caused you to initially look for an adviser?

I needed assistance with my pension management.

How has Lee Waterfall helped you?

By checking all my old pension plans and amalgamating them into a plan that works for me

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

I think don't Lee could have done anything better. He has had regular meetings to review progress and answered any questions/doubts I may have had.

What were the circumstances that caused you to initially look for an adviser?

Company Pension

How has Lee Waterfall helped you?

To Manage my Company Pension

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Very happy with my level of service

What were the circumstances that caused you to initially look for an adviser?

need for independent advice

How has Lee Waterfall helped you?

outlining options available understanding my risk preferences implementing decisions taken providing prompt response to questions and queries

Have you seen the outcome you were hoping for?

to date - yes

What could they have done better?

services can be improved but I don't have any direct suggestions

What were the circumstances that caused you to initially look for an adviser?

Pension planning

How has Lee Waterfall helped you?

Given solid advice

Have you seen the outcome you were hoping for?

Yes definitely, until World event’s intervened

What could they have done better?

Nothing

What were the circumstances that caused you to initially look for an adviser?

As a small business owner I have always needed advice on my personal pensions and investments, so when the business was sold it became even more important that I had the right financial advisor in place to secure my future investments.

How has Lee Waterfall helped you?

I have always been happy with the information Lee has given me and I trust him with my financial plans to invest the money to give me the return that I need to sustain my lifestyle, giving me the flexibility to do what I want.

Have you seen the outcome you were hoping for?

Very much so, even better than I was expecting.

What could they have done better?

Nothing as far as I am concerened

What were the circumstances that caused you to initially look for an adviser?

I was looking to check the best situation and consolidate my pensions.

How has Lee Waterfall helped you?

Lee has provided excellent sound advice, including transferring my existing pension into a better pension fund with a greater rate of return. Also, Lee has made financial projections to accommodate my retirement needs.

Have you seen the outcome you were hoping for?

Yes definitely. My pension fund is performing really well thanks to Lee's excellent realistic advice.

What could they have done better?

N/A. Pleased with everything.

What were the circumstances that caused you to initially look for an adviser?

Introduced to Lee in 2012 - by my American employer at the time. Lee was assigned to look after my pension requirements

How has Lee Waterfall helped you?

Lee has always been available to offer advice and guidance on how best to use my investment - and extended that to include my wife who had a teachers pension that we had help with to understand how best to utilise that.

Have you seen the outcome you were hoping for?

The advice we were given, and the outcome has exceeded all my expectations

What could they have done better?

Nothing

What were the circumstances that caused you to initially look for an adviser?

I wanted to consolidate a few pensions and needed some advice from someone locally, that i could trust.

How has Lee Waterfall helped you?

I managed to bring my pensions into a single policy that is simple to manage and gives me a better growth for when i retire.

Have you seen the outcome you were hoping for?

Yes, even with the turbulent times in the financial markets during the Covid crisis.

What could they have done better?

Happy with Lee's team and the quick response and help if you email or call.

What were the circumstances that caused you to initially look for an adviser?

I had lost track of the investments my late husband had made and how effective they were for me.

How has Lee Waterfall helped you?

Lee quickly and effectively reviewed our portfolio and offered an easy to understand and use solution going forward.

Have you seen the outcome you were hoping for?

Yes! Lee’s team have been great and really easy to communicate with and explain what my money is doing.

What were the circumstances that caused you to initially look for an adviser?

Wanted professional advice regarding savings and pensions.

How has Lee Waterfall helped you?

I have known Lee personally and professionally for over 20 years and I have always trusted his advice.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing else.

What were the circumstances that caused you to initially look for an adviser?

Pending retirement

How has Lee Waterfall helped you?

Where appropriate, consolidated my pensions into one 'pot'

Have you seen the outcome you were hoping for?

Yes.

What could they have done better?

Not much; Lee was effective and efficient.

What were the circumstances that caused you to initially look for an adviser?

Needed financial advice.

How has Lee Waterfall helped you?

Twelve years.

Have you seen the outcome you were hoping for?

Yes.

What could they have done better?

No.

What were the circumstances that caused you to initially look for an adviser?

I had concerns about pension and future retirement plans.

How has Lee Waterfall helped you?

Lee gave me expert advice, helped me to build my investments for my retirement. Gave me peace of mind, explaining everything to me, gave me excellent advice.

Have you seen the outcome you were hoping for?

My investments worked very well for me. Now enjoying my retirement as planned, with added income.

What could they have done better?

Nothing, I couldn't recommend Lee enough, always on hand to answer any queries I have had. Lee has looked after my investments for years, I have full confidence in his advice, his professionalism is of the highest standard.

What were the circumstances that caused you to initially look for an adviser?

Requiring detailed summary of my fathers pension options

How has Lee Waterfall helped you?

I recently contacted Purity Financial Services following a recommendation for pensions advice for my father in law who speaks very little English and they did not disappoint. Purity have been very efficient and informative and has kept us up to date ever since we made contact. Our first home visit was arranged at a time that suited us rather than visiting the office. I found Lee to be very knowledgeable, confident, understanding, direct and concise. He was very helpful and patient with my father in law, putting him at ease and made sure he knew all the facts and figures before detailing his options. We have full confidence that Lee will see my father in law through the next few final stages, guiding him all the way. I would highly recommend this professional and efficient company to anyone seeking financial / pensions advice. Thank you Purity, for all your help and patience so far it is very much appreciated. Nice to see some people do care and truly want to help.

Have you seen the outcome you were hoping for?

Yes, we were able to make a decision based on Lee’s in depth analysis