Louise Fitzgerald

What were the circumstances that caused you to initially look for an adviser?

Pension management

How has Louise Fitzgerald helped you?

Louise has been excellent in all aspects of advice. She has managed my expectations of growth and explored avenues to expand my pension and investment portfolio appropriately.

Have you seen the outcome you were hoping for?

I have seen my overall pot rise to a good level in the last 24 months, I hope this continues.

What could they have done better?

Nothing.

What were the circumstances that caused you to initially look for an adviser?

Years ago I inherited some money and wanted to make sure I used it wisely to enable me to have a financial secure future.

How has Louise Fitzgerald helped you?

Louise took over the care of my account at her previous employers. She has continued to advise me with regard to my pension and reassuring me that I would be able to afford to give up full time employment.

Have you seen the outcome you were hoping for?

Yes I gave up work and have been able to enjoy my life.

What could they have done better?

I don't think they could have done better

What were the circumstances that caused you to initially look for an adviser?

Retirement

How has Louise Fitzgerald helped you?

Investment bond and ISA

Have you seen the outcome you were hoping for?

Yes very pleased

What could they have done better?

Nothing very satisfied with her knowledge and expertise.

What were the circumstances that caused you to initially look for an adviser?

Retirement

How has Louise Fitzgerald helped you?

Two years

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing Louise explained everything and the support and help was what we needed. Her advice and knowledge was excellent.

What were the circumstances that caused you to initially look for an adviser?

Pension advise upon retirement

How has Louise Fitzgerald helped you?

Louise has been my adviser for many years now and I have always found her approachable and friendly. Above all Louise is very professional and knowledgeable and has helped me so much with my personal pension advise and for my pension planning.

Have you seen the outcome you were hoping for?

Yes but cannot be more specific

What could they have done better?

In my personal case Louise could have not done anything better

What were the circumstances that caused you to initially look for an adviser?

Retirement

How has Louise Fitzgerald helped you?

Louise has helped me invest my savings in a way that I am confident with and she always explains everything in layman terms that I completely understand.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing

What were the circumstances that caused you to initially look for an adviser?

Needing advice about my Self-Invested Pension Plan and arranging for a tax free drawdown.

How has Louise Fitzgerald helped you?

Yes, she has always given me very wise and sound advice.

Have you seen the outcome you were hoping for?

Yes. She arranged everything in an extremely efficient and timely manner. I have complete confidence in the advice and service that she provides.

What could they have done better?

Nothing as far I'm concerend.

What were the circumstances that caused you to initially look for an adviser?

I wanted to purchase an annuity.

How has Louise Fitzgerald helped you?

Louise took care of the whole process, explaining everything clearly along the way. She communicated clearly and took agreed steps efficiently.

Have you seen the outcome you were hoping for?

Yes the annuity was set up in the timescale agreed.

What could they have done better?

Louise clearly strives for excellence and achieves it. I would recommend anyone employing her who needs financial advice.

What were the circumstances that caused you to initially look for an adviser?

Retiring.

How has Louise Fitzgerald helped you?

Louise has explained all the options open to me simply and comprehensively.

Have you seen the outcome you were hoping for?

Over and above.

What could they have done better?

Nothing

What were the circumstances that caused you to initially look for an adviser?

Early drawdown of Defined Benefit Pension

How has Louise Fitzgerald helped you?

Helped in my decision process with some excellent advice and was a fantastic sounding board for my initial ideas and she developed them to a package that suited me very nicely.

Have you seen the outcome you were hoping for?

Most definitely.

What could they have done better?

Nothing that I can think of.

Please provide a brief comment about your experience with Louise

Knowledgeable, helpful and professional.

Please provide a brief comment about your experience with Louise

I found Louise to be professional and knowledgable, clear in her explanations, and kind, helpful and patient answering questions.

Please provide a brief comment about your experience with Louise

I had a short but very useful online meeting with Louise to discuss pensions. She clearly knows her stuff and was able to explain what I needed succinctly and clearly.

Please provide a brief comment about your experience with Louise

She was very personable and easy to communicate with. She was very knowledgable and her advice was sound.

Please provide a brief comment about your experience with Louise

Louise was very helpful with her advice and very pleasant to deal with. I would definitely recommend.

What were the circumstances that caused you to initially look for an adviser?

Dissatisfied with last advisor & their charges.

How has Louise Fitzgerald helped you?

Advice & rolled all investments into a platform that serves our purpose & risk profile.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Satisfied so far

What were the circumstances that caused you to initially look for an adviser?

Needed to consider transfer of a pension and whether to cash in

How has Louise Fitzgerald helped you?

Advised on options, best approach, attitude to risk

Have you seen the outcome you were hoping for?

Yes, though my requirements were quite simple once decided upon

What could they have done better?

Nothing

Please provide a brief comment about your experience with Louise

Louise has been very helpful and provided lots of useful information to help me make a decision. She has a very friendly manner and been quick to respond to all of my questions.

What were the circumstances that caused you to initially look for an adviser?

I had several work place pensions from previous employers scattered over different places. I wanted to consolidate them into one.

How has Louise Fitzgerald helped you?

She advised how I could do this, but also who would be the best based on my risk profile. I also wanted to invest them in more ethical pots

Have you seen the outcome you were hoping for?

Yes, the money is now all in one place, it is easy to view. Louise was so helpful start to finish, she really took the time to make sure I understood what the process was. She even preserved with a particularly stubborn pensions fund I had which wouldn't answer us initially. But all worked out very well!

What could they have done better?

Nothing

What were the circumstances that caused you to initially look for an adviser?

I needed more expert and objective advice as I had reached a point in my life where I knew I should have been doing more to safeguard my financial future but also, I was in a stronger financial situation to seek professional support and advice. In addition, I spoke with a friend who had highly recommended Horlock Holdcroft.

How has Louise Fitzgerald helped you?

Louise really took the time to understand my situation through the meetings and conversations we had. This was important given the impact of the pandemic when many long-term plans were thrown into turmoil with changes in my own personal circumstances that I didn't see coming. Prior to that Lousie quickly got a portfolio in place to make sure I was now effectively planning for my future, but also Louise was regularly checking in and together we were discussing and making any relevant changes we felt necessary. What was also particularly helpful was the way Louise spotted other areas and opportunities and came forward with helpful advice and support to follow these through with remarkable success. Without this they would have likely have gone unnoticed by me.

Have you seen the outcome you were hoping for?

Yes in that I have the plans in place which gives me reassurance I'm doing the right thing guided by those that have my interests at heart.

What could they have done better?

I can't think of anything where I've thought there was room for improvement to date.

What were the circumstances that caused you to initially look for an adviser?

Having children and a self employed income meant I wanted to be sure to have adequate provision for the future, whilst ensuring there was protection should the worst happen.

How has Louise Fitzgerald helped you?

Louise provides a comprehensive guide to managing our investments, pensions, assurance and insurance for life and critical illness, and is available for regular and timely reviews and updates. She is personable and friendly; performing investigations and summaries of cover and investment plans to ensure clarity and understanding of our various plans.

Have you seen the outcome you were hoping for?

Under the challenging circumstances the economy has presented Louise has assisted us in maintaining a healthy growth, whilst not exposing us to the harshest risks that could have adversely affected us.

What could they have done better?

There is nothing more that could have been done within the remit we provided Louise; as we have progressed into this year she has assisted us in developing our risk profile to take advantage of developing ethical markets.

What were the circumstances that caused you to initially look for an adviser?

My husband and I had various pensions in different places and we wanted to simplify them and make sure we had the best deal for our circumstances.

How has Louise Fitzgerald helped you?

Louise looked at our finances as a whole and our attitude to risk and helped us consolidate some of the pensions where appropriate.

Have you seen the outcome you were hoping for?

Yes, we have a much better understanding of our pensions Louise has helped us by advising us and acting on our wishes.

What could they have done better?

I can’t think of anything. I would highly recommend Louise, she took plenty of time with us, her communication was excellent throughout and we always felt she was acting in our best interests, explaining our options thoroughly and listening to our wishes.

What were the circumstances that caused you to initially look for an adviser?

Needed financial advice and direction

How has Louise Fitzgerald helped you?

Directed me in the right direction and made it all very simple and straightforward.

Have you seen the outcome you were hoping for?

Mostly

What could they have done better?

No idea

What were the circumstances that caused you to initially look for an adviser?

Had used a financial adviser for some years but was let down necessitating a change.

How has Louise Fitzgerald helped you?

Shown constant interest in the portfolio that she manages on behalf of my wife and I. Louise is in regular contact with us regarding recommended changes to and performance of the portfolio with clear and concise process requirements. Everything is conducted within a very acceptable timeframe.

Have you seen the outcome you were hoping for?

The regular reviews and any agreed changes to our portfolio have assisted greatly in maintaining our level of investment during the difficult times in the financial markets.

What could they have done better?

Given the overall circumstances - nothing.

What were the circumstances that caused you to initially look for an adviser?

With two separate pension pots and a background in investments I wanted an IFA to look after one pot to country balance my handling of the second pot.

How has Louise Fitzgerald helped you?

Louise had been incredibly helpful, welcoming, knowledgeable, efficient and professional in all our dealings

Have you seen the outcome you were hoping for?

I am very happy with the overall performance of my IFA managed pension pot which has been completely in line with my preferred risk appetite.

What could they have done better?

Nothing as I am entirely satisfied with the way in which Louise and her team have handled my pension investment and income.

What were the circumstances that caused you to initially look for an adviser?

Help with my pension and to set up a stocks and shares ISA.

How has Louise Fitzgerald helped you?

Louise helped pick better funds for my pension and advised what investments should be chosen for my stocks and shares ISA.

Have you seen the outcome you were hoping for?

Yes, my pension has a much better fund selection and is balanced more ethically, which was very important to me. The same can be said about my stocks and shares ISA too.

Please provide a brief comment about your experience with Louise

Very happy to speak with Louise over the phone. Always nice to speak to someone who can give you their time and speak about my future finance.

Please provide a brief comment about your experience with Louise

Louise is always takes time to really listen to the questions I ask her and is extremely knowledgeable in her field. She always fills me with confidence that the advice she gives me is correct and right for my circumstances.

What were the circumstances that caused you to initially look for an adviser?

With the volume of options available, rather than learning something new to master and DIY with something personal like financial matters, talking to an expert seemed like the right thing to do.

How has Louise Fitzgerald helped you?

Louise is an open book, casts no judgement of solution/industry knowledge but focuses on your goals and how to get there you there.

Have you seen the outcome you were hoping for?

Sure however I have opted for long term results.

What could they have done better?

Nothing, she visited me at home at a time that worked

What were the circumstances that caused you to initially look for an adviser?

Consolation of various pensions

How has Louise Fitzgerald helped you?

She gave me professional advice and the consolation of my pensions and the risk factors applicable

Have you seen the outcome you were hoping for?

It is a difficult market for investments at the moment but the outcome is in line with the rest of the market

What could they have done better?

Not sure that there was anything else that they could do

Please provide a brief comment about your experience with Louise

Louise is great, very friendly and provided helpful advice for us.

What were the circumstances that caused you to initially look for an adviser?

Had several pensions in different places and wanted to amalgamate them into one pension. Also had money that I needed to invest for retirement

How has Louise Fitzgerald helped you?

Yes, Louise has been excellent, listened to my requirements and is helping me achieve them ready for my retirement in a few years time

Have you seen the outcome you were hoping for?

Yes, although the downturn in the market has not helped, but that was Louise's fault

What could they have done better?

Possible, but that is down to the market and current situation, not the financial advisors fault

What were the circumstances that caused you to initially look for an adviser?

II was not knowledgeable or experienced enough to make decisions about how best to manage our financial needs & planning ahead into retirement.

How has Louise Fitzgerald helped you?

Louise guided us through & restructured our pension & savings. We always felt she was very contactable when we had questions about various financial issues & in need of sound financial advice. Louise is approachable & gives sound practical advice taking into consideration our goals & lifestyle.

Have you seen the outcome you were hoping for?

We are on the path to becoming more confident about our retirement.. something before meeting Louise we were very worried about.

What were the circumstances that caused you to initially look for an adviser?

Needed advice to ensure financial stability as entering retirement.

How has Louise Fitzgerald helped you?

Louise created a long term solution that meets my current needs that will also allow my wishes to be met with regard to inheritance.

Have you seen the outcome you were hoping for?

The investment is generally in line with expectations and projections.

What could they have done better?

Nothing springs to mind.

What were the circumstances that caused you to initially look for an adviser?

I wanted to start investing in a pension

How has Louise Fitzgerald helped you?

Helped build a diverse ethical portfolio with a risk profile that was appropriate to me.

Have you seen the outcome you were hoping for?

Not yet.

Please provide a brief comment about your experience with Louise

I've recently started following Louise on social media as I'm working on my career transition from IT to Financial advisor and I've found her work to be top-notch. This review is a pleasure to help a professional who inspires me on my career path.

Please provide a brief comment about your experience with Louise

I'm been following Louise on her social media page for sometime and love the tips she has freely given to help people. She comes across as very knowledgeable in her field.

What were the circumstances that caused you to initially look for an adviser?

Seeking investment of funds for return.

How has Louise Fitzgerald helped you?

Advised on best products in which to invest, tax implications of such investments and quarterly reviews.

Have you seen the outcome you were hoping for?

Yes.

What could they have done better?

Absolutely nothing!

What were the circumstances that caused you to initially look for an adviser?

To amalgamate several workplace pensions

How has Louise Fitzgerald helped you?

Discussed all my options as had several different types of pensions. Talked through how I wanted my pension to work for me going forward. Created a pension portfolio and provider based on my needs.

Have you seen the outcome you were hoping for?

Yes. Very pleased with the service I received and would highly recommend.

What could they have done better?

Nothing.

What were the circumstances that caused you to initially look for an adviser?

I had several different pension schemes and was looking for a broker to combine them all into my current employment pension fund.

How has Louise Fitzgerald helped you?

Louise offered impartial advise and did all the work to achieve exactly what I wanted.

Have you seen the outcome you were hoping for?

Yes definitely.

What could they have done better?

Absolutely nothing, in fact Louise and her team went beyond my expectations and achieved a great result for me.

What were the circumstances that caused you to initially look for an adviser?

I had received a small inheritance and was looking for the best ways to invest for security in the future as well as needing to look at several small pension pots and whether or not to consolidate or leave them as is.

How has Louise Fitzgerald helped you?

Louise was friendly, helpful and very approachable. She spent time listening to me so she totally understood exactly what I was looking to do - I had some of my own thoughts and these were discussed as well as her own suggestions. Her investigation into my pensions was great, explanations clear and easy to understand and I was able to act on her suggestions having peace of mind that what I was doing would give me long-term security.

Have you seen the outcome you were hoping for?

Early days, but everything done so far is what I was hoping for.

What could they have done better?

Horlock Holdcroft were recommended to me by a friend and I will do the same - there is nothing Louise could have done better - she is totally professional, approachable, a great listener, friendly and helpful.

What were the circumstances that caused you to initially look for an adviser?

I sought advice on creating a trust fund for my son. Value for money is difficult to gauge as Louise was initially assisting the senior adviser - 'sitting in' was the phrase used at our first meeting - so I assume my payment was at his rate.

How has Louise Fitzgerald helped you?

Always really helpful, especially Louise who dealt with my requests and followed up issues with my bank.

Have you seen the outcome you were hoping for?

Yes.

What could they have done better?

I expect to seek advice from Louise again when appropriate

What were the circumstances that caused you to initially look for an adviser?

Financial loss after a Divorce.

How has Louise Fitzgerald helped you?

Having buried my head in the sand with regards to my finances since my divorce, Horlock Holdcroft provided me with hope and a very clear strategy as to how to recover from my financial losses and provide financial security all the way through to my eventual retirement.

Have you seen the outcome you were hoping for?

Yes.

What could they have done better?

Norhing

What were the circumstances that caused you to initially look for an adviser?

I wanted to move my 2 existing pension pots to one provider and look into Drawdown and annuity options.

How has Louise Fitzgerald helped you?

I felt that Louise understood my needs and circumstances and I felt confident in taking her advice. When there were issues with chasing up information from my existing pension administrators Louise quickly dealt with these.

Have you seen the outcome you were hoping for?

I am pleased with the pension choices I made as a result of being advised by Louise.

What were the circumstances that caused you to initially look for an adviser?

Financial settlement following separation and divorce.

How has Louise Fitzgerald helped you?

The advice given was very clearly and thoroughly explained. I felt fully consulted and my wishes and situation were taken carefully into account. Advice was given in a totally professional, friendly and unhurried atmosphere.

Have you seen the outcome you were hoping for?

I felt very happy with the advice given and it has given me great peace of mind.

What could they have done better?

I cannot think of any suggestions that would have improved my experience.