Gem Durham

What were the circumstances that caused you to initially look for an adviser?

Pension gained from divorce

How has Gem Durham helped you?

Understanding and offering good solid advice on all options

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing!

What were the circumstances that caused you to initially look for an adviser?

The value of my investments were falling under my previous adviser and their fees were high.

How has Gem Durham helped you?

Gem reviewed everything and advised a transfer to funds which have a better track record. More importantly, she encouraged me to think about what I wanted to do with my retirement and how I could best arrange my income to make this happen.

Have you seen the outcome you were hoping for?

Yes - I replaced my car and have started to take the holidays which I had always dreamed of!

What could they have done better?

I was really happy with the service so can't think if anything which could have been improved.

What were the circumstances that caused you to initially look for an adviser?

Gem’s worked with us for over ten years to insure our income has been protected when applying for new mortgages and changing jobs.

How has Gem Durham helped you?

She has given us clear guidance, explaining the pros and cons of different options and patiently explained the process and terms to us when they have been unclear. She has also worked quickly and followed-up with us efficiently to ensure the process has moved in a timely fashion. Above all, she’s helped by making a world that is not clear to me clearer, in an open and honest manner.

Have you seen the outcome you were hoping for?

Absolutely!

What could they have done better?

Nothing!

What were the circumstances that caused you to initially look for an adviser?

Taking voluntary redundancy a year before planned retirement. A friend explained how he had benefitted from professional advice.

How has Gem Durham helped you?

Ensured I took advantage of the Financial benefits available to me and claimed all tax and pension bonuses which I knew nothing about previously. Gem explains things in a clear and easy to understand way.

Have you seen the outcome you were hoping for?

Absolutely. It's too early to see the investment returns but the other savings made far outweigh the fee.

What could they have done better?

I honestly can't think of anything currently.

What were the circumstances that caused you to initially look for an adviser?

Pension

How has Gem Durham helped you?

With financial advice

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing, all spot on!