Natalie Donnell

What were the circumstances that caused you to initially look for an adviser?

We have been clients of True Potential and Flying colours for a number of years to assist with our financial planning affairs.

How has Natalie Donnell helped you?

Natalie has helped navigate our pension and inheritance concerns, in particular assisting with our understanding of inheritance tax.

Have you seen the outcome you were hoping for?

Yes, we have made a number of decisions which have been balanced by Nataie's guidance.

What could they have done better?

Nothing that we are aware of.

What were the circumstances that caused you to initially look for an adviser?

I had initial conversation with another service provide and wanted to get an alternative advice as the original one wasn't thorough enough. When I spoke with Natalie, I felt I could trust her judgement.

How has Natalie Donnell helped you?

Natalie was very professional and detailed, she's helped me to understand what options will be available and how I should approach my financial planning for my pension. She was very thorough and considered different possibilities and forecasts, which was very helpful

Have you seen the outcome you were hoping for?

Yes, absolutely

What could they have done better?

A slightly shorter timeline for the final result delivery, but delays were on my end too, so I cannot complain.

What were the circumstances that caused you to initially look for an adviser?

This is where my pension was started, and the service has been great from the start

How has Natalie Donnell helped you?

Natalie has given me sound advice when required, and has guided me through what financial plans are best for my investment. Each time done with professionalism and ease, with my financial future always at the forefront of her mind.

Have you seen the outcome you were hoping for?

Yes I have

What could they have done better?

I think I have received the best possible service

What were the circumstances that caused you to initially look for an adviser?

I was about three years from retirement and had no clue how to manage my private pension!

How has Natalie Donnell helped you?

Natalie has given me advice in a way I can understand, she is extremely patient and gave me all my options without pressurising me to make decisions. Natalie scheduled in a second Teams call to go over some questions I had.

Have you seen the outcome you were hoping for?

Yes definitely

What could they have done better?

Nothing

What were the circumstances that caused you to initially look for an adviser?

New job, new salary, getting older!

How has Natalie Donnell helped you?

Natalie was excellent- she was thorough, patient, fantastic at explaining everything and getting to the crux of things. Her advice was always on point and I felt like I was in safe hands from day one.

Have you seen the outcome you were hoping for?

Yes!

What could they have done better?

Nothing, Natalie was excellent. Highly recommend her!

What were the circumstances that caused you to initially look for an adviser?

I had accumulated different pensions as a result of different employments and wanted to bring these together. I wanted to make sure I was in a good position for retirement. I also had finished a period of professional training that had been costly and eaten into my savings and I wanted to start thinking about savings and potential investments.

How has Natalie Donnell helped you?

Natalie has helped me to consolidate my pensions and to think about the future. I feel confident that I am in a good position and have my savings in the right place. I have also put income protection into place with her help. Natalie is very personable and sensitive and I have really appreciated her support after a family bereavement this year and the associated financial planning that I will need to put into place as a result.

Have you seen the outcome you were hoping for?

Yes, my pensions are consolidated and I have much more knowledge and awareness about my financial position. I have also become clearer on my attitude to risk.

What could they have done better?

I can't think of anything that Natalie could have done better.

What were the circumstances that caused you to initially look for an adviser?

Looking to retire early.

How has Natalie Donnell helped you?

Natalie has helped advising on moving pensions and savings. She has drafted a plan to make it possible for us to take early retirement.

Have you seen the outcome you were hoping for?

The plan she has put in place appears to make our hopes possible.

What could they have done better?

Nothing we can think of. Everything has been straightforward and well explained.

What were the circumstances that caused you to initially look for an adviser?

not sure if my works pension was the best

How has Natalie Donnell helped you?

explained in depth about pensions and retirement

Have you seen the outcome you were hoping for?

not yet, too early to tell, just paying a lot of charges

What could they have done better?

not sure

What were the circumstances that caused you to initially look for an adviser?

I had several pensions with different pension providers and wanted to consolidate them into one place and take enough money to purchase a new car.

How has Natalie Donnell helped you?

Natalie has been a wonderful financial adviser and provided us with excellent service and advice, when we had a dramatic change of our personal situation. Our original plan was to consolidate various pensions into one place and take enough money to buy a new car. Our plans were suddenly changed and Natalie provided us with incredible prompt service for myself and my wife. Natalie consolidated my pensions into one place and released the funds necessary, to allow us to put down a deposit, for the purchase of our house and the rest of the money is now in my new pension account. I can highly recommend Natalie for her expert service and advice.

Have you seen the outcome you were hoping for?

Due to the unforeseen change in our circumstances, our original plans were changed so the original outcome was no longer relevant. The outcome we received was definitely what we hoped for.

What could they have done better?

Natalie did a professional job and provided us with prompt advice when it was needed. So nothing I can think of could be improved.

What were the circumstances that caused you to initially look for an adviser?

I was fast approaching retirement and needed to seek advice on my pension options and how to manage my finances and how to take my pensions.

How has Natalie Donnell helped you?

Natalie has listened to what I want for my future financial needs and has provided me with expert and sound advice for my particular situation.

Have you seen the outcome you were hoping for?

We’re not quite there yet but having seen the retirement planning report provided by Natalie, I feel we have reached my goals.

What could they have done better?

I don’t think there is anything that Natalie could have done better. Her expertise and knowledge have exceeded my expectations.

What were the circumstances that caused you to initially look for an adviser?

On approaching retirement I was conscious that with 7 private pension plans all performing differently advice was required to either consolidate or de risk my finances.

How has Natalie Donnell helped you?

Initially by considering my current finances in the light of my risk profile and future plans advising on alternative investments which included an element of consolidation.

Have you seen the outcome you were hoping for?

Advice received was clear and unambiguous providing a road map for my future finances with ongoing support.

What could they have done better?

Having regards to recent Covid restrictions I have received excellent advice.

What were the circumstances that caused you to initially look for an adviser?

Death of a spouse

How has Natalie Donnell helped you?

Natalie has helped by explaining and advising how to manage my finances in a way I can understand the intricacies of the subject.

Have you seen the outcome you were hoping for?

Yes I have been satisfied with the outcomes.

What could they have done better?

At present I am unable to say what could have been don better.

What were the circumstances that caused you to initially look for an adviser?

I needed advice on how to make my money work the best for me.

How has Natalie Donnell helped you?

Natalie is very down to earth and straight forward and has enabled me to understand how to manage my money for the future. She has listened carefully to my future aims and has pointed me in the direction that she thinks will best work for me going forward. She’s very aware of the possibility of the changes to circumstances and is able to give advice on a number of scenarios.

Have you seen the outcome you were hoping for?

Yes, I think so. It’s going to be an on going process.

What could they have done better?

I so t think Natalie could have done anything better.

What were the circumstances that caused you to initially look for an adviser?

I have recently become semi-retired and I had several pensions that I needed to be manged. I didn't want to run out of money.

How has Natalie Donnell helped you?

Natalie was able to give me advice on the best way to manage my pension pots to give me my required income levels. She keeps an eye on the investments to ensure that they are still fulfilling my needs. She also clearly explained what the investments are and how they are performing in the market.

Have you seen the outcome you were hoping for?

I am happy with my investments

What could they have done better?

n/a

What were the circumstances that caused you to initially look for an adviser?

I had Defined Benefits pensions that I wanted to access early and found Flying Colours through the Unbiased website.

How has Natalie Donnell helped you?

Natalie has help guide me throughout the latest part of my pension journey cumulating in my recent annual review. She has always offered great advice and clarified any questions I have had.

Have you seen the outcome you were hoping for?

With ongoing help I could not have asked for a better advisor In regards to my pension investment I am happy enough considering the market volatility over the past year or two

What could they have done better?

Nothing. More than happy with all advice

What were the circumstances that caused you to initially look for an adviser?

I'm 5 years away from retirement and have multiple pensions

How has Natalie Donnell helped you?

Natalie helped me articulate in detail the lifestyle I wanted to enjoy in retirement and.helped me caulate the income I would need for this based on how I currently spend. She worked out the monthly saving and investments I'd need to achieve this. Her planning and analysis was extremely thorough, covering an evaluation of risks in the economy and the likely impact on my pension savings. She benchmarked my current pensions performance against that of newer products. This gave me confidence that I'm on track for the retirement I want and can retire earlier than planned if I need to. Her approach was collaborative, sensitive, focussed, factual and clear. We worked out my approach to risk in investments and discussed that there are no absolute guarantees on profit. I feel well prepared and could not have achieved this without her.

Have you seen the outcome you were hoping for?

It's too early to tell about the investments, but I am very satisfied with the planning and advice and the investment set up. I'm looking forward to having my investments monitored by someone I trust to be open and honest.

What could they have done better?

I don't think so

What were the circumstances that caused you to initially look for an adviser?

I have multiple private and work based pensions, and as I have around 16 years left to go to my desired retirement age I wanted a professional view to if this is realistic and are my pensions in the right place.

How is Natalie helping you?

It has provided me with reassurance and a clear direction for the coming years. Natalie has also simplified my pension structure and my pensions have been combined.

Have you seen the outcome you were hoping for?

Yes

What could they be doing better?

Nothing comes to mind.

What were the circumstances that caused you to initially look for an adviser?

The need for advice for the best return on my inheritance to work towards my retirement.

How is Natalie helping you?

She talked through all the options available to me and their possible outcomes.

Have you seen the outcome you were hoping for?

Too early to say.

What could they be doing better?

Nothing

What were the circumstances that caused you to initially look for an adviser?

I wanted some support with my pension including consolidation and accessing some of the tax free amount.

How has Natalie Donnell helped you?

Natalie has a very caring style which is perfect as an advisor. She has helped me make changes to my finances so that I am able to manage them better. She has helped me consolidate my pensions so that I get the best likelihood of good performance. She has been very supportive of my challenges as a single working mum.

Have you seen the outcome you were hoping for?

Yes I have the outcomes I want and feel more knowledgeable and in control of my future.

What could they have done better?

I can’t fault Natalie or her team.