Jessica Cook

Please provide a brief comment about your experience with Jessica

Jessica was very helpful and she went out of her way to ensure that she is able to meet my requirements.

What were the circumstances that caused you to initially look for an adviser?

Pension advice

How has Jessica Cook helped you?

Clear and honest advice throughout on a complex and important topic, enabling me to make an informed decision on my pension options. Always available to clarify on points of understanding, extremely knowledgable whilst also being patient at all times.

Have you seen the outcome you were hoping for?

Yes absolutely - thank you Jessica.

What could they have done better?

No even better ifs from me.

Please provide a brief comment about your experience with Jessica

Very professional, open and knowledgeable.

What were the circumstances that caused you to initially look for an adviser?

I had breached the life time allowance for my pension in the UK and wanted to discuss options as I am now a non resident.

How has Jessica Cook helped you?

Jessica laid out the options in a concise, easy to understand manner, answering numerous questions along the way. There is no hard sell, one of the options that we spent time on was doing nothing at all! Jessica is very knowledgeable, proactive and personable.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Hard to think of anything…

What were the circumstances that caused you to initially look for an adviser?

I needed a financial advisor primarily to deal with a pension transfer (company to SIPP)

How has Jessica Cook helped you?

Jessica has always been clear in communicating about the process and advising on pros and cons. Sourced the right sort of investment instrument aligned to my own philosophy. Assisted working through some tricky situations with HMRC process which was not smooth due to extended timescales for their process (covid related)

Have you seen the outcome you were hoping for?

Outcomes have been as expected.

What were the circumstances that caused you to initially look for an adviser?

Whilst working abroad I needed to invest the money I was making so that whenever I would return back to the UK I would have some financial security.

How has Jessica Cook helped you?

Jessica Cook is an outstanding and knowledgeable financial advisor. Moreover, she is reliable, and her advice is sound, and she acted promptly to any of my queries. I have known Jessica for over ten years, and her financial advice is thorough, precise,​ and understandable without using fancy jargon to confuse you. Jessica is relatable, very supportive, and makes you feel valued. I highly recommend her.

Have you seen the outcome you were hoping for?

Yes, with the support of Jessica I have received the outcome I was hoping for and without any issues. She made everything simple and I really appreciate​ what she has done for me.

What could they have done better?

She did everything​ right. No complaints

Please provide a brief comment about your experience with Jessica

I received a Personal reference from a friend in the UAE when i decided to deal with my pensions. From the start of communication Jessica Cook has worked with me at some very strange times due to my work and travel schedule with her always available to answer questions or give specific guidance. Her guidance has been first class assuring that i fully understood each and every decision i have made related to my pensions. I would not hesitate to recommend Jessica.

What were the circumstances that caused you to initially look for an adviser?

I was looking to invest surplus savings for a medium/long term period. As a first significant investment for me it was important to feel confident in the advice and the investment recommendation.

How has Jessica Cook helped you?

Making a recommendation that suited my personal circumstances.

Have you seen the outcome you were hoping for?

I am at the beginning of the investment period but I am feeling comfortable that the investment will suit my needs.

What could they have done better?

Nothing was missed and all of my questions and

Please provide a brief comment about your experience with Jessica

Clear and concise during our conversation.

What were the circumstances that caused you to initially look for an adviser?

I needed to consolidate multiple defined benefit & defined contribution pensions into a single product,  and as an expat living in Australia,  needed to find the right solution in the short to long term with flexibility to transfer between countries at low cost in the future.

How has Jessica Cook helped you?

Jessica helped me work through the various options and the pros & cons of each. She explained these in a very clear way making decision making a lot easier. She was very clear about the costs and benefits both short and long term.

Have you seen the outcome you were hoping for?

Yes - I have consolidated various UK pensions onto a single product that gives me alot of flexibility going forward.

What could they have done better?

Nothing - mine turned out to be a complicated process due to the existing pension providers but Jessica and the team were very supportive and made sure deadlines were met.

Please provide a brief comment about your experience with Jessica

Jessica was very informative and helpful and laid out my options clearly for me. I have some homework to do myself following her call and hopefully will be able to take it further.

What were the circumstances that caused you to initially look for an adviser?

Transfer of pensions

How has Jessica Cook helped you?

Jessica gave me sound and considered advice without being pushy. I would recommend her without hesitation.

Have you seen the outcome you were hoping for?

Yes, I was extremely happy with the outcome.

What could they have done better?

Absolutely nothing, I was extremely happy I'm every single aspect.

What were the circumstances that caused you to initially look for an adviser?

Had a substantial amount of money to invest.

How has Jessica Cook helped you?

Provided guidance on how best to make existing pot of funds well invested. In addition help to save on a long term basis for future gain.

Have you seen the outcome you were hoping for?

Not yet, still work in progress.

What were the circumstances that caused you to initially look for an adviser?

neither time nor expertise to look into this myself

How has Jessica Cook helped you?

gave me great advice on investments opportunities and related risks.

Have you seen the outcome you were hoping for?

Yes!

What could they have done better?

works very well, would like to continue regular touch bases and feedbacks! thank yoU!

What were the circumstances that caused you to initially look for an adviser?

I had a non performing QROPS and wanted other opinions on growth strategies. I also had some banking needs as an expat regarding savings and investments.

How has Jessica Cook helped you?

Jessica was able to review my current QROPS and investments and present me with a strategy what was easy to understand and one which was transparent regarding potential returns, fees and expectations. It is rare to find such a good communicator able to provide simple answers to questions while I did my due diligence. The financial advice world is in need of more people with Jessica’s skill set.

Have you seen the outcome you were hoping for?

I had two main requirements and both have been so far been met.

What could they have done better?

At this stage nothing comes to mind. Explanations on products and costs were good. Not pushy at all and able to answer in ‘laymans’ terms any questions ( which there were many) I had.

What were the circumstances that caused you to initially look for an adviser?

Non UK resident who has worked for a UK company for nearly 25 years and built up a DB pension. Needed advice on tax implications and best way to deal with the pension

How has Jessica Cook helped you?

Pension transfer to QROPS How to contact HMRC and what to ask for Communication with pension fund administrator

Have you seen the outcome you were hoping for?

Yes. Definitely so. I feel I have received the best advise I could have had and feel that my pension is now much better off than it was before I started to work with Jessica.

What could they have done better?

Can't think of anything.

Please provide a brief comment about your experience with Jessica

I've now had two sessions with Jessica and she has been very clear about what she can do, what the process might be going forward and her charges.

What were the circumstances that caused you to initially look for an adviser?

Seeking early retirement and to transfer from a company pension to a SIPP

How has Jessica Cook helped you?

From the start she gave open, honest and good advice. She answered all my questions clearly and helped me understand my options

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

The only challenge we faced was being in different parts of the world but that was not anything Jessica could change. When we could she arranged meetings in both HK and London which were very helpful

What were the circumstances that caused you to initially look for an adviser?

My husband and I wanted to invest our money in a managed fund.

How has Jessica Cook helped you?

Jessica helped with everything. She was incredibly thorough and left no stone unturned to insure she fully understood our requirements. She was incredibly proactive, informative and I felt that she was operating at all times with our best interests in mind. She also provided advice which allowed us to uncover previous investments (pensions etc) which we would not otherwise have unearthed. She provides a service which insures her clients get exactly the support they need even if it does not generate extra business for her. I would give her a 6 star rating if I could.

Have you seen the outcome you were hoping for?

Yes.

What could they have done better?

Jessica does everything to an exceptionally high standard. If you want to engage a financial adviser you should talk to Jessica .

What were the circumstances that caused you to initially look for an adviser?

Living overseas and wanted to ensure I was well prepared for my return to the UK.

How has Jessica Cook helped you?

Several face to face meetings to discuss options and potential strategy. Followed with timely execution.

Have you seen the outcome you were hoping for?

Yes.

What were the circumstances that caused you to initially look for an adviser?

I needed help, advice and support from a financial adviser I could trust after having some horrible experiences in the past

How has Jessica Cook helped you?

Jessica never "sells" - she is genuinely interested in the welfare of her clients and you feel that when working with her. I have now been using her services for 5 years and I'm pleased to say that the investment plans she put together for me have all performed extremely well.

Have you seen the outcome you were hoping for?

And some! I didn't expect my investments to do as well as they have so from that perspective, I am very happy. I completely trust Jessica and as such would never go anywhere else for financial advice.

What could they have done better?

Nothing - I honestly can't fault her.

Please provide a brief comment about your experience with Jessica

I have only conducted the initial meeting with Jessica, nevertheless it is clear that my best interests at the forefront of her thoughts and ideas. She listened well and made some sensible suggestions as to my future investments. It was an easy first meeting - she made it relaxed yet productive.

Please provide a brief comment about your experience with Jessica

Great initial contact: open, honest, complete and very professional.

What were the circumstances that caused you to initially look for an adviser?

Advise on Investments and Inheritance tax.

How has Jessica Cook helped you?

Advice and guidance.

Have you seen the outcome you were hoping for?

yes, better returns would always be welcome!

What could they have done better?

Be a bit more available, she travels a lot.

What were the circumstances that caused you to initially look for an adviser?

I was concerned about the security of existing pension plans, which were split over several schemes, and I also moved out of the UK.

How has Jessica Cook helped you?

Jessica spent a number of meetings evaluating my position, and the transfer values of my existing pension schemes. Also gained a good mutual understanding and evaluation of my risk profile, and we spent some time assessing the benefits of retaining existing schemes, moving to SIPPS. This included a full review of the cost structures of various schemes. Since inception I have had regular updates on the chosen scheme progress, and a couple of changes have been made to the investment structures to optimise and realign.

Have you seen the outcome you were hoping for?

The outcomes have been acceptable and in line with the projections given. Since starting the scheme four years ago markets have been fairly volatile, but the plan is meeting mid-line expectations.

What were the circumstances that caused you to initially look for an adviser?

I wanted advice on the best way to invest a lump sum and monthly savings that would generate maximum returns in the short and long term

How has Jessica Cook helped you?

Jessica provide my detailed financial advice and multiple investment options that met my needs.

Have you seen the outcome you were hoping for?

Absolutely.

What could they have done better?

Jessica was great, she provide guidance and advice in a way that was easy to understand. She is always available to answer my questions, offer advice and help solve any issues.

What were the circumstances that caused you to initially look for an adviser?

Around 6 years ago I had various savings accounts with different organizations and in different country's and I wanted to organize them to maximize there potential in preparation for my retirement. More recently I needed advice with applying for my military pension (a partial pension from service with the Royal Navy in the 1970's and 80's)

How has Jessica Cook helped you?

After our initial review of my financial assets, Jessica presented me with several unbiased options based on my requirements and with Jessica's common sense approach and excellent advice we chose the portfolio that suited my requirements of which is periodically reviewed to match current market conditions . With substantial help and effort from Jessica we worked our way through the MOD's procedure for the application of my military pension. Jessica now has an excellent understanding of the MOD's pension procedure.

Have you seen the outcome you were hoping for?

Yes, I have a well balanced portfolio which match my retirement requirements. Yes, I am now receiving my modest military pension.

What could they have done better?

I do not believe so, Jessica's professionalism, advice and service to her clients is excellent.

What were the circumstances that caused you to initially look for an adviser?

transfer of NHS pension to QROPS

How has Jessica Cook helped you?

facilitated transfer. informative . excellent email communication with clients .

Have you seen the outcome you were hoping for?

yes

What were the circumstances that caused you to initially look for an adviser?

The advice from my last IFA caused me to lose approx 25% of my pension fund.

How has Jessica Cook helped you?

Jessica immediately identified the problem with the way my pension fund was set up and put in place a completely different fund that suited my attitude to risk. The fund has grown approx 18% since Jessica took it over.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing. Jessica's non pushy balanced approach has given me confidence my pension fund will fulfill my requirements in retirement

What were the circumstances that caused you to initially look for an adviser?

Moved to Dubai in 2015 and wanted to 'tidy up' my different pension pots and have an understanding of what my financial position was and what I needed to do to plan for the future and my retirement.

How has Jessica Cook helped you?

Jessica very helpfully advised me how to pull together all information regarding my different pensions and savings plans and explained the options available. I now have a clear understanding of my financial position and what I need to do to plan for the future. She is in regular contact with me and my wife Nicki and we are very happy with her advice and support.

Have you seen the outcome you were hoping for?

We are happy with the investments to date (despite a 'challenging' 2018) and have confidence in Jessica's advice.

What could they have done better?

We can not fault Jessica's advice, professionalism and service. She is a pleasure to deal with.

What were the circumstances that caused you to initially look for an adviser?

New job and emigration

How has Jessica Cook helped you?

Choosing investments and occupational pension transfer

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Offered more products

What were the circumstances that caused you to initially look for an adviser?

We were looking to maximise our saving opportunity in preparation for retirement.

How has Jessica Cook helped you?

Jessica provided excellent impartial sound financial advice that we have been following to great effect for the past 5-years.

Have you seen the outcome you were hoping for?

We understood the risks and rewards and were given advice that suited our risk appetite which has resulted in a return better than expected.

What could they have done better?

Jessica could not have done anything better. Her communication, follow up and dilligence are second to none.

What were the circumstances that caused you to initially look for an adviser?

I wanted to cash in one of my UK private pensions

How has Jessica Cook helped you?

After getting in touch with a number of IFA based in the UK Jessica was able to handle this for me professionally and timely

Have you seen the outcome you were hoping for?

Yes I have!

What could they have done better?

Jessica was always available and gave me sound advice

What were the circumstances that caused you to initially look for an adviser?

I was working in Dubai and needed help to organise my savings, so that I maximised the opportunities that working in this environment can bring.

How has Jessica Cook helped you?

I have known Jessica for more than five years, and have no hesitation in recommending her as a financial advisor. Jessica has helped organise my savings, providing insights and valuable advice without ever making me feel that I am being pushed towards some pre-determined agenda. She has always made sure that she understands what it is I want to achieve before setting before me a choice of options. And her advice and explanations are clear without being patronising. A real pleasure to work with.

Have you seen the outcome you were hoping for?

Yes, so far, though retirement planning is a long-term business. Regular reviews with Jessica have helped ensure that my investments remain on track to achieve their objectives, and a recent cashflow forecast has helped to begin the process of making more detailed plans for retirement and ensuring that my investments can withstand a few shocks or unexpected changes of circumstance.

What could they have done better?

Jessica is always proactive - suggesting reviews before I think of them, and has always responded immediately to any request.