Helena Wardle

First impression from a user who is not yet a client

May, 2024

Please provide a brief comment about your experience with Helena

I never spoke to Helena Wardle. My enquiry was passed to another adviser.

Helena's reply

Hi Lisa, I understand that you have decided not to go ahead with an initial meeting. As my colleague Katharine explained, I was unable to book a meeting with you so we thought you would like to see one of our other Financial Planners. At Smith and Wardle we work very collaboratively so you would benefit from the experience of myself and of my colleagues. We have taken onboard your feedback regarding your contact with us and will ensure that I am the first point of contact in the future. I wish you well and hope you can get the advice that you need. Kind regards, Helena Wardle

Review from verified client

July, 2022

What were the circumstances that caused you to initially look for an adviser?

I had always left financial decisions to other people that 'knew better' but came to a point in my life where I needed to establish myself as an independent thinker, and independent provider for myself, now and into the future. I didn't want someone else to tell me what I should do, I wanted to work with someone that would help me learn to think for myself what was best for me

How has Helena Wardle helped you?

Helen has worked with me to help me consider what's really at risk; to balance different needs and for different timeframes. I now have both security financially but also for myself psychologically

Have you seen the outcome you were hoping for?

Absolutely!

What could they have done better?

There isn't anything that Helena could have done better. She understands what is helpful, and she develops a trusting relationship which has enabled me to explore where I would have previously avoided. And the contract we have means that I know any discussion we have is not driven by 'more' financial gain. The fees are already discussed, so now we can get on with what we are here to do - create & develop financial security and independence.

First impression from a user who is not yet a client

May, 2021

Please provide a brief comment about your experience with Helena

Polite, explained details clearly, happy to take things forward.

Review from verified client

February, 2021

What were the circumstances that caused you to initially look for an adviser?

I was looking for advice on early retirement, to see if I could afford to do this. I had received some inheritance money but didn't know if my plan was realistic.

How has Helena Wardle helped you?

Helena helped me understand my pension AVCs and how to save tax, showed how I could afford to retire early- but not in quite the same way as I had planned without her advice.

Have you seen the outcome you were hoping for?

Yes, I now have a clear plan. Helena was great, really friendly. Was very quick to assess my situation. I was vary about dealing with a financial adviser but realised after my first meeting there wasn't going to be a problem.

What could they have done better?

Nothing springs to mind.

Review from verified client

January, 2021

What were the circumstances that caused you to initially look for an adviser?

We were looking for a thorough review of our various pensions funds and undertake financial planning for retirement.

How has Helena Wardle helped you?

Helena provided advice how to manage existing pension funds, including changes to reduced management fees. She managed the transfer of pension funds. Furthermore, she helped us understand what actions are required to stand the best possible chance of meeting our retirement goals. She also helped establish a new personal pension fund after leaving my employers scheme

Have you seen the outcome you were hoping for?

Still early days, too early to comment on the financial performance of the changes made.

What could they have done better?

Nothing! Advice given was very clear and Helena took the time to explain, without technical jargon. Follow-up on actions has been first class and I feel very confident with the advice and service provided.

Review from verified client

January, 2021

What were the circumstances that caused you to initially look for an adviser?

I needed to get a mortgage through a mortgage broker as I am self employed and 58 years old!

How has Helena Wardle helped you?

Helena found me a mortgage that was suitable for me and a mortgage broker to make it happen. She has also found me a life insurance.

Have you seen the outcome you were hoping for?

Yes I have been offered a mortgage and I am just about to complete on the property I wanted to buy.

What could they have done better?

I really feel there isn't anything Helena could have done better.

Review from verified client

January, 2021

What were the circumstances that caused you to initially look for an adviser?

Approaching retirement.

How has Helena Wardle helped you?

Helena advised us on 1. Whether we could afford to retire given our financial status. She was able to ensure our funds will last. 2. What option we should take with a final salary pension - there were many! 3. Where and how we should invest our retirement lump sum money. 4. What longer term financial issues we should address. Helena also gives reassurance and clear concise advise when we need it.

Have you seen the outcome you were hoping for?

We have been able to retire to our dream home to our dream location (within walking distance of our grandson) and with few financial worries apart from where we go on our next holiday.

What could they have done better?

Nothing - she understood our needs perfectly and ensured we made the right decisions - with kindness and humour.

Review from verified client

January, 2021

What were the circumstances that caused you to initially look for an adviser?

In 2010, when I retired from 30 years service with the police, I did what most officer's do and commuted the maximum allowable part of my pension. The year before my wife had inherited an considerable amount of shares and money from her uncle and we had been pleased with the advice that Helena had given her so it seemed natural for me to seek her advice as to how best to invest the money to provide an income to supplement my pension.

How has Helena Wardle helped you?

Helena helped me understand my attitude to risk, suggesting investment companies, moving our assets from an underperforming company, maximising our ISA's and CGT allowances and, more latterly, minimising our administration costs and explaining the IHT consequences of not planning sufficiently well in advance (including the need to spend more!)

Have you seen the outcome you were hoping for?

Very much so. Setting aside the obvious impact of the current pandemic, we have seen good levels of growth (we are now back above the pre-pandemic level), we have started distributing wealth to our children and grandchildren and have been less concerned with saving.

What could they have done better?

While I understand the importance of constructive feedback for improving performance, I can honestly say that there is nothing to improve upon as far as I am concerned. It is rare to find advisors with such obvious professional abilities and personable qualities so when you do you stick with them; which is why I have been with Helena for a decade and I have no intentions of moving elsewhere.

Review from verified client

January, 2021

What were the circumstances that caused you to initially look for an adviser?

Needed to amalgamate a few pensions & considering retirement so wanted advice.

How has Helena Wardle helped you?

Prior to covid Helena visited us at home (myself & partner) on a number of occasions. She went through all our finances, savings, expenditure etc. She contacted all of our pension companies to collect details. She gave us all details and we had in depth discussions over what we actually wanted & what we could actually afford. She is an excellent listener and talked to us in a way we could easily understand. She was extremely thorough & double checked consistently that we understand everything she was telling us. She was then available for zoom meetings during covid to help whenever needed. Always very quick to respond to texts and emails.

Have you seen the outcome you were hoping for?

Definitely! Excellent pension investment advice.

What could they have done better?

In my dealings so far with Helena it’s very hard to find any criticism. If we have ever had any issues, she has been swift to resolve them. I wouldn’t use anyone else for financial advice now we have found her.

Review from verified client

January, 2021

What were the circumstances that caused you to initially look for an adviser?

I inherited some shares and investments and needed advice on what to do with them.

How has Helena Wardle helped you?

I first met Helena when she was working for a building society when she advised me how best to manage these shares and investments. When Helena decided to work independently I was happy to be her client and that was around ten years ago. Since then she has kept in regular contact with me. Helena has always answered any questions I've had regarding my investments and related issues. More recently she has offered advice regarding inheritance planning. I value the fact that Helena explains everything in easy to understand language.

Have you seen the outcome you were hoping for?

Yes. Over the years Helena has continued to suggest different ways of investing and I feel I now have more understanding of where my money is, what's happening to it and how best to use it.

What could they have done better?

I have every confidence in Helena and don't feel there's anything she could have done better.

Review from verified client

January, 2021

What were the circumstances that caused you to initially look for an adviser?

I was looking to retire and needed a review of my financial position to understand what I needed going forwards

How has Helena Wardle helped you?

Helena took time to assess my pension funds as well as other financial things life life insurance and investments. She speaks in plain language that means things that at first glance appear complicated seem simplified. She has helped with my tax code

Have you seen the outcome you were hoping for?

Yes - I was able to retire with confidence that my financial projection matched my risk profile

What could they have done better?

There is honestly nothing I can think of!

Review from verified client

January, 2021

What were the circumstances that caused you to initially look for an adviser?

My firm had recently been acquired and we were given the option to transfer from our previous employers workplace pension to our new employers workplace pension. I needed to seek advice on that transfer. My wife and I also needed advice on planning our retirement income and pension provision something we had been meaning to do for many years.

How has Helena Wardle helped you?

Helena took all the details of our existing workplace pensions to determine our expected income from these pensions. She worked with us to put together a financial plan for our current needs and our needs in retirement. She was able to make sense of the volumes of paper quickly and efficiently and even during our first meeting with us could show that we were well on our way to meet our retirement needs. Subsequent meetings confirmed this to be the case.

Have you seen the outcome you were hoping for?

Yes we have been presented with a comprehensive financial report that Helena talked through. At all times she was constantly checking to see that we understood what she was presenting to us. She clearly laid out the options we had, these were presented at 3 different levels, giving us different options to achieve what we wanted. There were graphs and illustrations used to set out each of these options. We were impressed by the fact that she called out actions we could take or could choose to use their services. At no time did we feel pressured into anything.

What could they have done better?

In the current covid situation there is nothing that we can think of that could have been done differently or better.

Review from verified client

January, 2021

What were the circumstances that caused you to initially look for an adviser?

Pension and savings advice

How has Helena Wardle helped you?

Helped me to switch my pension to a provider with much lower fees and better options to grow my pension plus advised on a complicated Investment Bond that I hold with making it more tax efficient, combining regular withdrawals from it into my new pension.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

The speed to set this up although this is mostly determined from existing plan providers responding to requests to cancel/transfer!

Review from verified client

January, 2021

What were the circumstances that caused you to initially look for an adviser?

Wanted to plan my financial future and pension

How has Helena Wardle helped you?

Helena helped me to design understand and set up a tailored financial plan

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

I can't think of anything to be honest

First impression from a user who is not yet a client

May, 2020

Please provide a brief comment about your experience with Helena

Useful discussion but wanted to look at my partner's financial affairs as well before providing further advice.

First impression from a user who is not yet a client

December, 2019

Please provide a brief comment about your experience with Helena

Informative

Review from verified client

December, 2019

What were the circumstances that caused you to initially look for an adviser?

Pension advice - I looked in my local areas and and found Helena

How has Helena Wardle helped you?

Helena looked at my 3 of my 4 pension pots as I wanted to expidite my retirement by transfering a forgotten pension over to another one of my pensions that I could access before my stated retirement date - Helena also looked at my wifes pension and made sure we made the right longterm decison for us both.

Have you seen the outcome you were hoping for?

To be honest, no I didnt see the outcome I wanted because I wanted to drawdown on a large protected pension by transferring it, Helena did the maths and said, it isnt worth moving the pension as this is a guaranteed life pension - it does not have a bottom to the ot, as long as I live it pays out. Helena listened and worked out another way that we could move forward by drawing down on the 25% tax free amount on my other pensions to enable us to do some of the things we wanted to achieve by being honest and whether I liked it or not Helena's decison making was right and Helena explained why she would not advise me to move the pot to enable me to retire early. Helena is honest, ethical and to the point, this is refreshing fro me as money is money, Helena could have signed my paperwork, made a few thousand pounds and moved on but she didn't. If you want someone to look at your interests and give you an honest opinion then look no further Helena is your advisor.

What could they have done better?

I could have asked for a better advisor and given all the advce Helena gave what could she have done better - nothing!

Review from verified client

December, 2019

What were the circumstances that caused you to initially look for an adviser?

I needed to review my pension schemes and make changes if necessary to safeguard my retirement

How has Helena Wardle helped you?

Helena provided a very professional service that contradicted some earlier advice that I previously recieved

Have you seen the outcome you were hoping for?

At the moment, yes.

What could they have done better?

I believe Helena provided exactly the service I was hoping for.

Review from verified client

December, 2019

What were the circumstances that caused you to initially look for an adviser?

I was getting to the stage where I needed a full review of my pension provisions before it became too late to do anything about it. Helena was recommedned to me by a friend.

How has Helena Wardle helped you?

She carried out a full review of all my pensions and made recommendations as well as spending time to talk her recomendations through with me.

Have you seen the outcome you were hoping for?

Whilst she recommended some consolidation there isn't any immediate noticable changes.

What could they have done better?

I thought she did an excellent job.

Review from verified client

December, 2019

What were the circumstances that caused you to initially look for an adviser?

We were looking for a new adviser as our current adviser had retired and we needed advice on my pension plan

How has Helena Wardle helped you?

Helena reviewed our savings together with my pension plan . She provide us with a very clear statement of our current position and her recommendations.

Have you seen the outcome you were hoping for?

Yes absolutely what we wanted. Helena’s document was very easy to read and understand and her changes were minimal but it was obviously we would benefit going forward.

What could they have done better?

I don’t think Helena could have done any better for us. She listened to what we were looking for and provided us with the right recommendations for our situation.

Review from verified client

December, 2019

What were the circumstances that caused you to initially look for an adviser?

I sought financial advice because I wanted to ensure I was planning sensibly for the long term

How has Helena Wardle helped you?

Helena has provided a great service to me over a number of years now. I trust the advice she gives and everything is explained well in a clear, risk-based manner. Helena has provided advice on my all round financial health for short and long term financial planning including advice regarding mortgages, shares, savings and pensions

Have you seen the outcome you were hoping for?

So far so good. I am planning for the long term so this is a long term relationship and commitment.

What could they have done better?

At times Helena has explained things quite quickly, but she takes feedback well and is always willing to explain again, provide alternative explanations or illustrative examples until her advice is fully understood.

Review from verified client

December, 2019

What were the circumstances that caused you to initially look for an adviser?

My lack of knowledge and needing to know when it would be “ financially safe” for me to retire

How has Helena Wardle helped you?

Helena listened , she made sure she knew my history and circumstances . I was put at ease and she explained things in terms I could understand

Have you seen the outcome you were hoping for?

I have . I am retiring very soon !

What could they have done better?

I was completely happy with all we covered .

Review from verified client

November, 2019

What were the circumstances that caused you to initially look for an adviser?

My husband passed away and I was in need of some help organising my finances and planning for my, and my children’s, futures.

How has Helena Wardle helped you?

Helena has been outstanding in every way. She has helped me to invest my money in order to ensure a steady income and a pension for my retirement. She goes above and beyond in order to help me with any queries or problems I may have.

Have you seen the outcome you were hoping for?

Yes. Helena has ensured that my family will be financially secure.

First impression from a user who is not yet a client

August, 2019

Please provide a brief comment about your experience with Helena

Helena was on holiday so she briefed her colleague Becky who dealt with my enquiry

First impression from a user who is not yet a client

March, 2019

Please provide a brief comment about your experience with Helena

I missed a call from Helena and when I got a call back it was from someone else in the company, when I had requested Helena's expertise through VouchedFor. The person I spoke to was much less experienced than Helena and I didn't get the level of confidence I was looking for. I have now gone with a different financial advisor.

Helena's reply

Hi Bruce We have three adviser's (myself included) in our practice in Hitchin and we all aim to provide a good level of service to our clients. I did not have availability to give you a call on the day you requested so I asked my colleague Becky to contact you to see if she could assist. I am sorry that this caused you to have a lack of confidence in our firm and I will take your comments on board. Kind regards Helena

First impression from a user who is not yet a client

December, 2018

Please provide a brief comment about your experience with Helena

It wasn't actually Helena but a colleague who's service was excellent.

Review from verified client

November, 2018

What were the circumstances that caused you to initially look for an adviser?

To amalgamate pensions and take advice for early retirement.

How has Helena Wardle helped you?

Helena listened, took all the information, and came back with a report. When I struggled with the paperwork, she offered further assistance.

Have you seen the outcome you were hoping for?

Everything I was expecting.

What could they have done better?

Helena did everything expected and more, she kept me informed.

Review from verified client

November, 2018

What were the circumstances that caused you to initially look for an adviser?

Had concerns about my pension plan and the future.

How has Helena Wardle helped you?

Helena has always discussed my pension plan with me in detail to ascertain what I wanted to achieve from my pension within my financial constraints before researching the best provider and plan for me.

Have you seen the outcome you were hoping for?

Helena keeps a regular check on my plan to see that it is performing in my best interest and it is currently growing well.

What could they have done better?

I am very happy with the service which Helena provides. If I have any problems or questions she responds very rapidly and Helena always explains things I am not familiar with.

Review from verified client

November, 2018

What were the circumstances that caused you to initially look for an adviser?

Preparation for retirement

How has Helena Wardle helped you?

Helena provided advice to me on Pension planning including choice of Pension supplier

Have you seen the outcome you were hoping for?

The advice given allowed me to maximise my income during retirement

What could they have done better?

I do not think anything can be improved as I am completely satisfied with the service provided

Review from verified client

November, 2018

What were the circumstances that caused you to initially look for an adviser?

Early retirement and the need to handle my pensions wisely

How has Helena Wardle helped you?

Advised on the best pension provider for my circumstances, to enable a good standard of living without exhausting my pension pot. Regular reviewing of my circumstances and the pension provider. Explained clearly some of the jargon around the subject of pensions and explained the different options available upon retirement.

Have you seen the outcome you were hoping for?

Yes. Especially with regular reviews.

What could they have done better?

I really can't think of anything

Review from verified client

November, 2018

What were the circumstances that caused you to initially look for an adviser?

My old financial advisor was leaving the profession once he had to charge. He did not agree with that. He handed me over to another firm, and after some bad advice from them, I switched to Helena. Helena was already advising my partner, and I was so impressed with her care and attention to detail (although she was advising my partner, she wanted to meet me to get the full picture and get her advice right for us). This really impressed me so I switch to Helena.

How has Helena Wardle helped you?

Before switching formally, Helena reviewed the bad advice I had received from the firm I had been handed over to. She looked at the advice I had been given, and came up with a new pension plan to better suit my needs.

Have you seen the outcome you were hoping for?

Yes.

What could they have done better?

Nothing that I know of. Helena ensures that you understand what she is recommending, and ensure that you are happy with her advice. There is never any pressure to take advice.

Review from verified client

November, 2018

What were the circumstances that caused you to initially look for an adviser?

We were looking too retire early and had several pension pots from previous employments. We had not idea what they were worth or if they enabled us to retire early.

How has Helena Wardle helped you?

Helena found out the value of our pension pots and recommended drawdown, which would give us a regular income. She looked at our other investments and assets to put together a log-term forecast.

Have you seen the outcome you were hoping for?

Definitely. We receive a regular income and regular updates showing how our fund is performing.

What could they have done better?

The service we receive from Helena is excellent. She meets us at times that suit us, which is normally outside regular office hours, and exlais things very clearly, without jargon. We cannot think of anything she could have done better.

Review from verified client

November, 2018

What were the circumstances that caused you to initially look for an adviser?

I wanted to take early retirement but was uncertain if I would be able to do so comfortably. I decided to look for professional financial advice and searched for a suitable local adviser I could trust. I found Helena Wardle from Sterling and Law whose areas of expertise appeared to match my requirements.

How has Helena Wardle helped you?

Helena showed great patience and understanding with me. I am by nature very cautious, even nervous, about making any financial decisions that will affect my future income. I had two pensions, one from my current employer which Helena recommended I keep and a much larger one from a previous employer. She produced charts and graphs to show how I could make the larger pension deliver the retirement I wanted.

Have you seen the outcome you were hoping for?

I always wanted to retire at 58, I achieved it 3 months before my 59th birthday. Thank you Helena.

What could they have done better?

I can not think of anything Helena could have done better

Review from verified client

November, 2018

What were the circumstances that caused you to initially look for an adviser?

I wanted some guidance with my finances as I felt I wasn't being as effective as I could be on my own

How has Helena Wardle helped you?

Helena was able to establish my attitude to risk and with that, was able to help me be more decisive about what it is I actively want to invest in, and what I didn't. Helena helped me by simplifying what I had to work with, and then investing that better. As time has gone on, Helena has kept me connected to my investments and acted as a go-to person when I've considered other investments. She also keeps me on track with what I said I was going to do!

Have you seen the outcome you were hoping for?

Yes - I have greater clarity and certainly forward momentum

What could they have done better?

I really don't have ything to add as Helena has met my needs in a way that exceeded my expectations

Review from verified client

November, 2018

What were the circumstances that caused you to initially look for an adviser?

Beginning to plan for retirement and savings for later life. Needed some guidance about our current savings and forecasts for what we might be able to achieve and also to get general reality check. Also what to do about our existing mortgage.

How has Helena Wardle helped you?

Looked at both personal pension post and my wife's company schemes. Advice on switching to less risky investments in our funds / share portfolio and also advice on paying off our mortgage.

Have you seen the outcome you were hoping for?

Yes. we decided to pay off our mortgage as a priority and re-align our investments.

What could they have done better?

Nothing to be honest. Helena was great./

Review from verified client

November, 2018

What were the circumstances that caused you to initially look for an adviser?

Pensions Advice

How has Helena Wardle helped you?

Offered down to Erath easy to understand advice

Have you seen the outcome you were hoping for?

Pensions are a long haul but going in the right direction

What could they have done better?

nothing

Review from verified client

November, 2018

What were the circumstances that caused you to initially look for an adviser?

Needed pension advice and Helena was recommended.

How has Helena Wardle helped you?

Gave great advice on consolidation of several pension schemes. Was open , freindly and very professional.

Have you seen the outcome you were hoping for?

Yes, pension returns have improved very well.

What could they have done better?

No, 100% what I was looking for.

Review from verified client

November, 2018

What were the circumstances that caused you to initially look for an adviser?

I had a number of pensions and was unsure on how to go about releasing the funds.

How has Helena Wardle helped you?

Helena did a grand job on sorting out all my pensions for me which lifted a great weight off my shoulders also, excellent advise of savings and investments.

Have you seen the outcome you were hoping for?

Certainly! Now reaping the benefits, thank you.

What could they have done better?

I don't feel that she could have done any better, I am so pleased on what has been done.

Review from verified client

November, 2018

What were the circumstances that caused you to initially look for an adviser?

Currently out of work

How has Helena Wardle helped you?

Income forecasting and planning

Have you seen the outcome you were hoping for?

Yes. I have a way forward to optimally manage my finances

Review from verified client

November, 2018

What were the circumstances that caused you to initially look for an adviser?

Approaching retirement we felt it necessary to plan for our financial future.

How has Helena Wardle helped you?

We both felt very confident with the advice that Helena gave to us, which then made us feel that we had made the right choice in choosing her to guide us.

Have you seen the outcome you were hoping for?

We have, and we feel that our future has been more structured since using Helena.

What could they have done better?

Quite honestly there is nothing that Helena could have done any better for us, she gave us a clear understanding and explanation of all that she would be doing for us.

First impression from a user who is not yet a client

August, 2018

Please provide a brief comment about your experience with Helena

Helena called me within 24hrs of my enquiry and was very clear and concise when explaining my options - I am formally meeting her in a fortnight - thanks

First impression from a user who is not yet a client

August, 2018

Please provide a brief comment about your experience with Helena

called back in the time stated, talked threw some issues no problems what so ever

First impression from a user who is not yet a client

August, 2018

Please provide a brief comment about your experience with Helena

Knowledgeable, proactive, competitive fees and no "hard sell"

First impression from a user who is not yet a client

June, 2018

Please provide a brief comment about your experience with Helena

I found Helena to be exceptionally friendly, helpful and patient. Based on the initial consultation with her I have no doubt I will be making use of her services.

First impression from a user who is not yet a client

February, 2018

Please provide a brief comment about your experience with Helena

Helena responded quickly to the initial enquiry and is now working with us very professionally and efficiently.

First impression from a user who is not yet a client

May, 2017

Please provide a brief comment about your experience with Helena

Helena was professional, personable and extremely knowledgeable. I would definitely vouch for her

First impression from a user who is not yet a client

April, 2017

Please provide a brief comment about your experience with Helena

Although we have only had a telephone conversation so far, Helena was very clear and concise. A meeting between us is scheduled to take place during the next few weeks and I am hopeful of a successful outcome.

First impression from a user who is not yet a client

June, 2016

Please provide a brief comment about your experience with Helena

I'm generally a bit suspicious of financial advisors, but I was impressed at how honest and straightforward Helena was. She was generous with the information she gave me, even though she knew that it might enable me to avoid using a financial advisor at all!

Review from verified client

April, 2016

What were the circumstances that caused you to initially look for an adviser?

My pension pots were due to pay out and I needed to get advice as to my best options.

How has Helena Wardle helped you?

Helena made me feel very comfortable during and after my consultation at her offices, at a time to suit myself. After studying my paper work Helena advised me of the option,s according to my personal profile and what out come I wanted to achieve.

Have you seen the outcome you were hoping for?

Yes I have.

What could they have done better?

For myself I couldn't have wished for a better advisor, very clear, thorough and concise.

Review from verified client

March, 2016

What were the circumstances that caused you to initially look for an adviser?

I was looking for a pension as a director of a small company.

How has Helena Wardle helped you?

Helena gave good advice and information regarding a pension for me; paying close attention to my needs and preferences. Plus advice on things to consider in the wider field - suggesting I seek further advice where appropriate.

Have you seen the outcome you were hoping for?

Yes. Helen has found a product to suit my needs and requirements.

What could they have done better?

Perhaps some contact shortly afterwards - say 3 months after product initiation.

Review from verified client

March, 2016

What were the circumstances that caused you to initially look for an adviser?

Our original contact with Helena was in 2013 through Nationwide. In 2014 I was made redundant. and we were looking for help to make the best use of lump sum etc. that was to be paid. In mid 2015 we found we needed further advice when my wife was made redundant. Nationwide did not seem able to help as before so following an internet search we contacted Helena at Sterling & law.

How has Helena Wardle helped you?

At Nationwide Helena carried out a full financial review and recommended a package of investments that ensured we were able to both protect funds in the medium term by investing and having 'cash' funds in the best possible place. At Sterling & Law she did the same but had an much more extensive options to draw on. We now have a wider mix of investment that cover our long, medium and short term needs. Helena took the time to get to know us as a couple, understand our plans for the future and she ensured that we both understood the outcome of our actions and is always there if we need her.

Have you seen the outcome you were hoping for?

We feel we now have an excellent financial base. It is visible on line and 'cash' available if & when we need it and we have regular reviews with Helena to ensure we take into account any changes. Through recent stock exchange fluctuations our investment has been stable as the investment base is extensive and professionally managed. With Helena's help we have new Will and POAs in place that also help protect us in the future. The future looks bright and stable thanks to her.

Review from verified client

March, 2016

What were the circumstances that caused you to initially look for an adviser?

Previous pension providers leaving the market.

How has Helena Wardle helped you?

Helping us assess the type of risks which were appropriate to us and advising different pension providers that would be best suited to our circumstances.

Have you seen the outcome you were hoping for?

As with many pensions, it will take a number of years to see if the result was the best but we were happy with the process. Helen was polite, professional and gave us confidence to make investment decisions.

What could they have done better?

Helen gave useful, comparative options and advice. She correctly sensed our nervousness and balanced providing detailed information with explaining things simply.

Review from verified client

March, 2016

What were the circumstances that caused you to initially look for an adviser?

I wanted to understand the new pension freedoms and whether it was in my interest to transfer my final salary pension into a SIPP.

How has Helena Wardle helped you?

She thoroughly explained everything with the aid of comparison reports.

Have you seen the outcome you were hoping for?

Yes. Based on the advice from Helena I could see that the risk of transferring and the funds running out was too high for me to consider transferring based on wanting to take minimal risk as the final salary pension will be my only form of income in retirement.

What could they have done better?

Nothing

Review from verified client

February, 2016

What were the circumstances that caused you to initially look for an adviser?

Pending retirement.

How has Helena Wardle helped you?

By making it simple and bringing everything together so we can understand our investments.

Have you seen the outcome you were hoping for?

Yes although it is early days and the market is struggling generally at the moment.

What could they have done better?

We really can't think of anything she could have done better

Review from verified client

February, 2016

What were the circumstances that caused you to initially look for an adviser?

To look at our investments and savings.

How has Helena Wardle helped you?

She advised us to move our money to other Investment opportunities.

Have you seen the outcome you were hoping for?

We were pleased with all the advice that was provided by Helena, and now the outcome looks more positive.

What could they have done better?

I think Helena has advised us to move our money to have a better income than we had before.

Review from verified client

February, 2016

What were the circumstances that caused you to initially look for an adviser?

I was considering retirement and needed advise on what options I had with the pension pot I had.

How has Helena Wardle helped you?

Helena gave me the advice on how best to use my pension funds with the risk level I was willing to take.

Have you seen the outcome you were hoping for?

Yes.

What could they have done better?

Nothing Helena Explains everything fully and I am confident that she has done the very best for me.

First impression from a user who is not yet a client

February, 2016

Please provide a brief comment about your experience with Helena

Very good

First impression from a user who is not yet a client

December, 2015

Please provide a brief comment about your experience with Helena

Knowledgeable, helpful and responsive.

First impression from a user who is not yet a client

December, 2015

Please provide a brief comment about your experience with Helena

Helena has a very pleasant manner which made it easy to discuss our circumstances and attitude to finances and risk. Her advice was very clear and logical and in some cases was that it was best to leave things as they were, which reassured us that she doesn't advocate change for it's own sake. We will continue to rely on Helena for financial advice and we are very happy to recommend that others do too.

Review from verified client

October, 2015

What were the circumstances that caused you to initially look for an adviser?

My Wife and I were offered voluntary redundancy and we wanted to ensure that the redundancy money was invested wisely to ensure we could use the opportunity to take early retirement.

How has Helena Wardle helped you?

Helena's advice was invaluable in setting up Private Pensions to take advantage of the Tax incentives, and a plan to draw on the Pensions in the most tax efficient way.

Have you seen the outcome you were hoping for?

The Money is invested, and drawdown will commence in the next Financial year due to our Tax positions. In the meantime we are living comfortably off of some money we held back, despite having no income!.

What could they have done better?

Helena was always available whenever needed to answer questions and she explained everything simply and patiently in what was a fairly. Ompicated scenario

Review from verified client

October, 2015

What were the circumstances that caused you to initially look for an adviser?

Company pension for employees and personal pension advise.

How has Helena Wardle helped you?

Set up the company pension and amalgamated and advised on personal pension.

Have you seen the outcome you were hoping for?

All work completed and done to a very high informative standard.

What could they have done better?

N/A

Review from verified client

October, 2015

What were the circumstances that caused you to initially look for an adviser?

Ill health ment I needed to retire early , I needed extra funds from getting my pension early under health grounds.

How has Helena Wardle helped you?

Helena , sorted through my 3 pensions and came up with the best short term plan to enable me to access a lump sum plus a small monthly income which has greatly helped my position .

Have you seen the outcome you were hoping for?

Yes , exactly what I was hoping for.

What could they have done better?

N/a

First impression from a user who is not yet a client

June, 2015

Please provide a brief comment about your experience with Helena

Helena was very knowledgeable, very polite & listened very attentively to my requirements and situation. She was very clear about how the company operated, what services were provided and introduced me well to a range of potential options. The fee structure was presented without prompting and was very transparent. I am definitely thinking of using her services moving forward, very professional all round.

Review from verified client

June, 2015

How has Helena Wardle helped you?

We contacted Helena after receiving a return on an investment in Euro. Helena came to our house, she was polite, knowledgeable and very easy to work with. She took all our information and returned to us with options for us to invest our money. We believe that she provided us with extremely high quality advice and information that would not been available to us without her assistance. Since the initial investment, Helena has communicated with us regularly to clarify correspondence which we have found very useful and very much appreciated.

What could they have done better?

Honestly, we cannot suggest anything that Helena could have done differently

Review from verified client

June, 2015

How has Helena Wardle helped you?

Hi, I came to seek financial advice following the recent bereavement of my mother; I am anticipating a legacy and so I sought advice from Helena. As being very 'green' within the financial sector: Helena was able to give me personal guidance on my financial-side which was in a mess. Now I can reflect on my financial standing and make decisions that I would otherwise be not confident in making, i.e. holidays, DIY and socializing. All together a pleasurable experience dealing with Helena and look forward to seeking further advice in the future, Ian Michael Tighe

What could they have done better?

All I can say it was a positive experience dealing with Helena and I cannot bring to mind any negative traits/advice

Review from verified client

May, 2015

How has Helena Wardle helped you?

Only wish we'd met Helena sooner. Advice was brilliant, easy to understand, carefully explained and documented. Gave us several scenarios to help us have context and clearly see our options. New mortgage is really working for us. She is now advising us on our pensions. Thank you.

What could they have done better?

We haven't found anything we'd say should be done differently. Helena really was the right person for us and the way she carried everything out suited us well.

Review from verified client

May, 2015

How has Helena Wardle helped you?

Helena was easy to contact initially and undertook a comprehensive review of my current financial situation and future financial plans and needs. She always makes sure that I understand the advice she is giving and responds quickly to any questions or concerns.

Review from verified client

May, 2015

How has Helena Wardle helped you?

Fantastic service, sensible straight forward advice. Couldn't be more helpful or professional. I thoroughly recommend her.

Review from verified client

May, 2015

How has Helena Wardle helped you?

Helena is professional, helpful and thorough, she is easy to talk to and explains all options, I am very happy with the service I am receiving

Review from verified client

May, 2015

How has Helena Wardle helped you?

Friendly, trustworthy, efficient and knowledgeable - what more could you want in a Financial Advisor?

What could they have done better?

I can't think of anything

Review from verified client

May, 2015

How has Helena Wardle helped you?

Helena is great at explaining the complicated financial world in terms even I can understand. She recognised my knowledge was limited and explained everything she had to - and everything I wanted to know about - in straightforward terms and in an upbeat way.

What could they have done better?

Nothing that I can think of yet as I haven't had time to see if her advice pays dividends!

Review from verified client

May, 2015

How has Helena Wardle helped you?

Helena is the perfect person to help us with our financial affairs. I really have total confidence - especially when we are dealing with areas that we know nothing about!! - Hence asking for her advice. I know that we can build a relationship for the future and that we can take solace in the fact that she is there on hand for any queries we may have.

Review from verified client

February, 2015

How has Helena Wardle helped you?

Helena gathered together all the information required to help me make a clear decision regarding my pension arrangements. She collated many options after extensive research and presented the results in an unbiased and clear form. Any details which I was unsure of she explained in a way I could understand and helped greatly with some of the more confusing or complicated facets of the pension system.

What could they have done better?

In my dealings with Helena I cannot think of an area which needs improvement.

Review from verified client

February, 2015

How has Helena Wardle helped you?

Helena gives clear and concise information, whilst ensuring that you have a full understanding of her reccomrndations and advice. She has extensive knowledge, which gives confidence to prospective clients

What could they have done better?

With the expert advice we were given, we don't feel that there is any area that Helena could improve on.

Review from verified client

January, 2015

How has Helena Wardle helped you?

Helena, advised me on and actioned a specific piece of Pension Investment for me. Given the very specific nature of the work required, Helena was the Financial Advisor who was prepared to be very flexible, offered me the best value for money, and completed my requirements within a restricted timescale. Her advice was very clear, she actioned everything very promptly, her Email contact was always very efficient and she was very pleasant to deal with.

What could they have done better?

Nothing. Happy with all aspects.

Review from verified client

January, 2015

How has Helena Wardle helped you?

Helena has helped me over the last year to sort out my finances since my husband passed away and I have found her very helpful and clear and concise in the way she explains everything. Helena is very approachable and I hope to use her advice ongoing into the future.

What could they have done better?

I cannot think of anything that Helena could improve on as far as my finances are concerned at the present time.

Review from verified client

January, 2015

How has Helena Wardle helped you?

Explained all the good points and ensured we knew exactly what we were signing up for. Pointed out all the loop holes and good and bad points, answered all questions that we raised, very good knowledge and understanding. Kept informed through all stages and answered emails promptly. Very smart and professional approach. Have recommended her to others and will be using her again to give advice.

Review from verified client

January, 2015

How has Helena Wardle helped you?

Helena took the time to understand my financial needs, she explained everything to me clearly and was happy to answer all of my questions. At the end of our meeting I came away knowing my money was in good hands.

First impression from a user who is not yet a client

January, 2015

Please provide a brief comment about your experience with Helena

Review from verified client

January, 2015

How has Helena Wardle helped you?

Helena is always available for meetings and by phone, message and email. She does in depth research and presents her findings clearly. Helena has also dealt directly with suppliers to negotiate lower product charges.

Review from verified client

January, 2015

How has Helena Wardle helped you?

Helena has an impressive all round knowledge of the financial services areas myself and my business were interested in. Her customer service levels are of the highest standard together with always being available to answer to any questions. I would recommend Helena to any business or individual without hesitation.

Review from verified client

January, 2015

How has Helena Wardle helped you?

I found Helena professional, approachable and practical with her advice. She offered exactly what we needed in a consultant, I am so pleased we found her!

Review from verified client

January, 2015

How has Helena Wardle helped you?

Helena has been my adviser for the past few years now. She is professional, highly knowledgeable and very approachable. I would highly recommend her to anyone, and indeed have done so to friends and family over the years. I have total confidence in Helena's ability to help me reach all my future financial goals.

Review from verified client

January, 2015

How has Helena Wardle helped you?

Responds well to questions and concerns. Never fails to return calls. Patient and easy to talk to. Frank and honest. Gives good advice and listens to client preferences and discusses options and points out possible pitfalls and advantages relative to the clients needs.

What could they have done better?

Difficult to say. Not come across a situation where we have been concerned. The only problem experienced is with the transfer of investments from our original provider. However, this appears to be an Industry problem. It seems Financial Institutions in general do not grasp the fact that money invested does not actually belong to them. Making such changes become long, drawn out, complex affairs designed to penalise the client for acting in their own interest rather than that of the provider.