Susan Tait

What were the circumstances that caused you to initially look for an adviser?

Taking Voluntary redundancy/ early retirement from a job in financial services with a sizeable pension pot

How has Susan Tait helped you?

Advising on best way to use the money I have available and providing re-assurance about future finances

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing comes to mind.

What were the circumstances that caused you to initially look for an adviser?

Many years ago I wanted to ensure that I would have a comfortable retirement with enough resources that I could use for care costs if required.

How has Susan Tait helped you?

By providing appropriate advice which has proved effective in the long term.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Can't think of anything.

What were the circumstances that caused you to initially look for an adviser?

I had been actively investing in the stock market and other areas following a modular investment course but was posted abroad.

How has Susan Tait helped you?

We have been with Susan for many years following a switch from Case de Vere. I have previously recommended 2 members of my family but they remained with Chase de Vere, (Possibly due to geographic location). Susan has knows us well and her advise is always sound and perfectly tailored to our circumstances.

Have you seen the outcome you were hoping for?

Yes, my investments appear to have beaten the market, although as I pay the fees from my cash it is not completely obvious.

What could they have done better?

Nothing, everything has been handled in an exemplary manner.

What were the circumstances that caused you to initially look for an adviser?

Long term planning g for our retirement

How has Susan Tait helped you?

Now that we have retired, we find that we have a very comfortable lifestyle and are very happy with the advice Susan has given us over the past years.

Have you seen the outcome you were hoping for?

Definitely.

What could they have done better?

Not a thing.

Please provide a brief comment about your experience with Susan

I had an initial telephone conversation with Susan and she was easy to talk to.

What were the circumstances that caused you to initially look for an adviser?

Financial settlement for son following RTA

How has Susan Tait helped you?

All matters relating to medium risk savings and investments and advise regarding when to consider switching those investments or e cashing them

Have you seen the outcome you were hoping for?

No complaints

What could they have done better?

Not qualified to comment on that. Confident in their expertise

What were the circumstances that caused you to initially look for an adviser?

Pension advice

How has Susan Tait helped you?

Advising on pension

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

N/A

What were the circumstances that caused you to initially look for an adviser?

Financial planning for the future

How has Susan Tait helped you?

The investments that were right for us

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing

What were the circumstances that caused you to initially look for an adviser?

For investment advice and pension planning.

How has Susan Tait helped you?

By providing consistent friendly advice so that we can plan for future stages of our life and ensure, as far as possible, financial stability.

Have you seen the outcome you were hoping for?

Yes generally our investments have performed well and the pension fund is sufficient.

What were the circumstances that caused you to initially look for an adviser?

Pensions

How has Susan Tait helped you?

Looks after my pensions and financial planning

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing

What were the circumstances that caused you to initially look for an adviser?

Wealth management.

How has Susan Tait helped you?

Susan has managed our investment strategy leading up to our retirement and subsequently our income requirements post retirement.

Have you seen the outcome you were hoping for?

Yes. The management of our portfolio has enabled us to enjoy the retirement we had hoped for.

What could they have done better?

Nothing.

What were the circumstances that caused you to initially look for an adviser?

Financial adviser for Portfolio of investments to ensure I have funds to take care of me for the rest of my life

How has Susan Tait helped you?

professionally with a personal touch

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

nil

What were the circumstances that caused you to initially look for an adviser?

Many years ago TPO;s predecessor contacted me to offer advice. I was later transferred to TPO

How has Susan Tait helped you?

Suiggested investments that I would never have thought of

Have you seen the outcome you were hoping for?

Hopefully

What could they have done better?

Better communications

What were the circumstances that caused you to initially look for an adviser?

We needed guidance on planning for our future financial needs.

How has Susan Tait helped you?

She has undertaken a detailed analysis of our current financial position. This has been regularly updated as developments have occurred. In addition, she has formulated a comprehensive action plan to realise the best potential returns, from our assets. This has been regularly reviewed and updated, to reflect developments. Everything has been conducted in a timely and efficient manner. Susan is very approachable, at all times.

Have you seen the outcome you were hoping for?

Yes. We have greater clarity over our current position, and good returns on investment decisions taken. Susan has also been very helpful indeed in assisting with certain aspects of managing the administration of a family estate.

What could they have done better?

Nothing that I can think of.

What were the circumstances that caused you to initially look for an adviser?

Education fee planning

How has Susan Tait helped you?

...with sound advice over a number of years

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

I am uncertain who "they" are. But 'carry on' as before' !

What were the circumstances that caused you to initially look for an adviser?

Criminal injuries compensation.

How has Susan Tait helped you?

We had had a long term relationship and therefore I trust her.

Have you seen the outcome you were hoping for?

Always .

What could they have done better?

I’m completely happy.

What were the circumstances that caused you to initially look for an adviser?

Susan was my fathers advisor and I wanted to plan for the lounger term for my retirement.

How has Susan Tait helped you?

Susan has helped to arrange my personal pension and given advice for longer term financial planning.

Have you seen the outcome you were hoping for?

My pension fund is gradually building since starting a number of years ago and is reassuring to see the fund grow over time.

What could they have done better?

Can't think of any area that could be improved as know that if I had any questions or concerns that could contact Susan for help.

What were the circumstances that caused you to initially look for an adviser?

TPO was our adviser when my husband was alive. He was always happy with them so I continued to do as he had done

How has Susan Tait helped you?

Yes She explains things simply

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing that I am aware of

Please provide a brief comment about your experience with Susan

An excellent initial brief discussion

Please provide a brief comment about your experience with Susan

Susan was very knowledgeable about a range of aspects relating to retirement planning and wealth management. She clearly outlined the process that TPO recommends and its constituent parts, and I found the initial short session quite informative.

What were the circumstances that caused you to initially look for an adviser?

david was with the court of protection with his money it was not moving to keep up with davids living

How has Susan Tait helped you?

she has been with us for over 20 years the help she has given us advising us about where and what to do with davids money has been very good

Have you seen the outcome you were hoping for?

we have seen now david is 80 his money has not run out as we think leaving it with the court of protection it would be some what depleted

What could they have done better?

susan could not have done anything better david and myself are very pleased with all she does for us thank you

What were the circumstances that caused you to initially look for an adviser?

I lacked the knowledge and confidence to manage my own investments

How has Susan Tait helped you?

By getting to know my circumstances and requirements over a long period of time, and managing transfers after the death of my husband

Have you seen the outcome you were hoping for?

Yes

What were the circumstances that caused you to initially look for an adviser?

I received compensation for medical neglect and Susan was recommended to manage these funds.

How has Susan Tait helped you?

Over the last 13 years Susan has provided excellent, professional and friendly advice in managing my investments. She has always replied to my queries and carried out my requests promptly and efficiently.

Have you seen the outcome you were hoping for?

Defiantly, my portfolio has performed well, and I have always felt I know fully how it is being managed.

What were the circumstances that caused you to initially look for an adviser?

Impending retirement, needed to decide if I could afford to retire.

How has Susan Tait helped you?

By clarifying our financial situation and providing future cash flow modeling.

Have you seen the outcome you were hoping for?

To date the investments are performing better than I could have hoped for. I have had the confident to retire a little early.

What were the circumstances that caused you to initially look for an adviser?

Required Investment and Pension advice

How has Susan Tait helped you?

By providing all of the advice required over a long period of time

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

N/A

Please provide a brief comment about your experience with Susan

Excellent introductory meeting. No sales pressure just sensible explanations and next steps offered.

What were the circumstances that caused you to initially look for an adviser?

Inherited money requiring investment

How has Susan Tait helped you?

Successful investing

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Don’t know

What were the circumstances that caused you to initially look for an adviser?

I use an adviser in order to optimise the returns on my investments. This gives me a sense of greater confidence and a peace of mind that allows me to get on with the rest of my life.

How has Susan Tait helped you?

Susan takes a very pragmatic approach to providing advice. She pitches her expertise at a level consistent with the level of financial understanding of the client. I find that I get all the information and advice that I need to make confident decisions about financial planning and investments. Susan's holistic approach ensures that she has a full understanding of the client's relevant personal circumstances and needs before providing clear and comprehendible advice.

Have you seen the outcome you were hoping for?

Yes, taking into account the vagaries of the markets, I am entirely happy with the results of my investments.

What were the circumstances that caused you to initially look for an adviser?

The realisation that we had some money to spare in bank/building society accounts and that we needed expert help to invest it.

How has Susan Tait helped you?

Identifies and explains options. Prepares paperwork for us to sign. Is always on hand to answer any queries, along with other staff at TPO. Proactive in drawing our attention to action needed or recommended. Monitors our investments and gives us information about them and other possibilities. In addition, holds annual review with us in person or online. Wider financial information is also available on the website.

Have you seen the outcome you were hoping for?

To a large degree

What could they have done better?

Hard to think of anything.

What were the circumstances that caused you to initially look for an adviser?

Large inheritance

How has Susan Tait helped you?

Removed worries over long term finances

Have you seen the outcome you were hoping for?

Work in progress

What could they have done better?

Nothing

What were the circumstances that caused you to initially look for an adviser?

Investing lump sum to receive monthly income

How has Susan Tait helped you?

Reassuring advice on management of lump sum and other income

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing

What were the circumstances that caused you to initially look for an adviser?

I continued, following the death of my husband.

How has Susan Tait helped you?

She has a been a great help, friendly and caring, understanding my needs, during the time I’ve known her. Her professional advice, has been sound, she’s dealt with it with great care and attention , I’m confidant in all she’s achieved for me .

Have you seen the outcome you were hoping for?

I am more than happy

What could they have done better?

N/A

What were the circumstances that caused you to initially look for an adviser?

Need to maximise return on investments and to secure post -retirement financial security.

How has Susan Tait helped you?

Susan has helped me budget for my retirement and put in place tax efficient solutions to enable me to retire with confidence that I will have sufficient funds for my needs.

Have you seen the outcome you were hoping for?

Yes.

What could they have done better?

Nothing really.

Please provide a brief comment about your experience with Susan

My first impression having spoken to Susan Tait, over the phone on just one occasion, was good. Susan listen to my thoughts and ideas and offered an outline of potential solutions. Importantly she seems to understand my philosophy on life. Particularly on finance and wealth matters My wife and I have a meeting with Susan in Leeds next week. After that meeting I will have a far better idea of my impression and if Susan and I can work together. So far so good. Thanks, Mike Moloney

What were the circumstances that caused you to initially look for an adviser?

Preparing for school fees having received an inheritance

How has Susan Tait helped you?

Sound professional advice

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Hard to say

What were the circumstances that caused you to initially look for an adviser?

My brother received financial compensation and his money is in a trust fund. That needed managing to ensure he has money for his care.

How has Susan Tait helped you?

Susan has provided sound advice and managed the money well through the difficult recent years. She has always given a us a very personal but professional service. She is very approachable and always has time for you.

Have you seen the outcome you were hoping for?

Yes indeed

What could they have done better?

Nothing

What were the circumstances that caused you to initially look for an adviser?

I have inherted what my husband set up and am happy withit

How has Susan Tait helped you?

Always there to answer questions

Have you seen the outcome you were hoping for?

yes

What could they have done better?

nothing

What were the circumstances that caused you to initially look for an adviser?

Capital to invest but not sure of the best routes

How has Susan Tait helped you?

Been clear of our situation and risk profile and recommended accordingly. Recent recommendations have address the high level of fees to achieve a static fund.

Have you seen the outcome you were hoping for?

Yes, overall the results have been good, up to the last couple of years, but we have have still maintained our funds less the costs of managing them.

What could they have done better?

Not sure. No doubt something but we have been very satisfied with the personal service.

Please provide a brief comment about your experience with Susan

Initial experience excellent. Susan came across as both personable and professional. She left me feeling confident that both she and the staff at TPO would be pleasant to work with and provide me with a good service.

What were the circumstances that caused you to initially look for an adviser?

Awarded a medico-legal financial settlement

How has Susan Tait helped you?

Susan is warm, friendly and approachable. She has always given good financial advice and she and her team seem to invest well on our behalf.

Have you seen the outcome you were hoping for?

Yes

What were the circumstances that caused you to initially look for an adviser?

I felt I was not competent in knowing how best to invest money myself

How has Susan Tait helped you?

Yes

Have you seen the outcome you were hoping for?

Yes

What were the circumstances that caused you to initially look for an adviser?

Retirement and redundancy

How has Susan Tait helped you?

yes

Have you seen the outcome you were hoping for?

yea

What could they have done better?

no

What were the circumstances that caused you to initially look for an adviser?

My specialism is not Finance so I felt it prudent to obtain expert advice.

How has Susan Tait helped you?

She has passed her knowledge of market trends when required.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Quite satisfied

What were the circumstances that caused you to initially look for an adviser?

Ah inheritance.

How has Susan Tait helped you?

Guiding advice throughout our changing personal circumstances

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Difficult to see

What were the circumstances that caused you to initially look for an adviser?

Planning for old age

How has Susan Tait helped you?

Friendly, helpful advice. Patient and understanding. Regularly checks our needs are being met. Explains any changes in detail.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

NA

What were the circumstances that caused you to initially look for an adviser?

Following an accident I needed to plan for the future and Susan helped by advising me the best options for my long term financial future.

How has Susan Tait helped you?

Susan has helped with any queries and assistance at ant time and is always available either by phone, text or email to help with any problems and what would be the best way to release funds if required

Have you seen the outcome you were hoping for?

for over twenty years the plan was working well with really good returns but the resent problems, covid and the war in Ukraine has seen a downturn in the financial market but hopefully things will eventually return to where things were

What could they have done better?

Nothing really

What were the circumstances that caused you to initially look for an adviser?

Planning for retirement

How has Susan Tait helped you?

By giving clear, professional advise over approximately 20 years prior to me retiring.

Have you seen the outcome you were hoping for?

Very much so

What could they have done better?

Can’t think of anything

What were the circumstances that caused you to initially look for an adviser?

Continuity, following the death of my husband

How has Susan Tait helped you?

Supportive and helpful during a difficult adjustment.Given me sound advice, in a way that’s been understandable band helpful to me

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

N/A

What were the circumstances that caused you to initially look for an adviser?

Death in the family

How has Susan Tait helped you?

Setting up investment portfolio and additional pension.

Have you seen the outcome you were hoping for?

It's very early days yet, markets are slow and gains are small as Susan predicted.

What could they have done better?

Not that I'm aware of.

What were the circumstances that caused you to initially look for an adviser?

Required accurate and dependable advice

How has Susan Tait helped you?

Yes

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

N/A

What were the circumstances that caused you to initially look for an adviser?

Recommend

How has Susan Tait helped you?

Professional friendly advice.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Could not have done better.

What were the circumstances that caused you to initially look for an adviser?

Investment advice

How has Susan Tait helped you?

By doing her job well

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

N/A

What were the circumstances that caused you to initially look for an adviser?

david was with the court of protection for all his money we did not get the information that susan tait gave us over the many years we have been with her she makes sure davids money is working for him

How has Susan Tait helped you?

she sorts out david money for him making sure he has enough for to live comfortable though the year

Have you seen the outcome you were hoping for?

yes very much so susan works very well for him

What could they have done better?

i cant think susan could have done anymore considering the current world situation

What were the circumstances that caused you to initially look for an adviser?

Was investing originally in Bonds. Did quite well and was advised to use Chase de verse and let them advise on the profits. When that company was sold I went with Susan Tait who was one of the original partners

How has Susan Tait helped you?

Gave us advice upon retirement with the best way forward. We wanted safe returns and have enjoyed the benefits ever since

Have you seen the outcome you were hoping for?

Most certainly. I never needed reviews. Susan showed confidence at the beginning. I never had to second guess her and her advice has been solid throughout world wide financial crisis

What could they have done better?

Nothing as far as I can see. Susan is considered a friend of the family having dealt with our financial affairs for many years. Her advice has never been questioned and we have weathered many world wide financial crisis without loss of money. What more could we ask for. I don’t need to see any reviews to know that I am dealing with someone who k own what they are doing and give you every confidence When making suggestions,

What were the circumstances that caused you to initially look for an adviser?

Pension and financial planning

How has Susan Tait helped you?

Advice regarding various pensions, investment of pensions, retirement planning

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing

Please provide a brief comment about your experience with Susan

First impressions left me feeling positive in that I got straight talking and clear advice. All my awkward questions were met with plain and clear answers. A refreshingly open conversation without any sales motivation. I hope to be back talking to TPO!

What were the circumstances that caused you to initially look for an adviser?

Required advise on investments and Pensions

How has Susan Tait helped you?

Provided clear and concise advise throughout.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

N/A

Please provide a brief comment about your experience with Susan

Susan gave clear and concise information regarding TPO. We discussed a range of options but decided that I was not in a position to utilise TPO at present. Susan expressed the wish that I would contact her should the situation change.

Please provide a brief comment about your experience with Susan

Great work from Susan. Agreed not probably the right time to use services, but will be in touch with her once I am in a position to progress

Please provide a brief comment about your experience with Susan

I fairly quickly felt comfortable with Susan to discuss my financial situation. They was no pressure, and actually the positive outcome was that they is nothing that can be done in the short term but will probably use the services in the future when I am in a position to use.

What were the circumstances that caused you to initially look for an adviser?

As my husband and I retired we wanted to invest our saving.

How has Susan Tait helped you?

We invested our savings with her due to her knowledge and excellent advice.

Have you seen the outcome you were hoping for?

Yes definitely.

What could they have done better?

Nothing we are delighted with her advice and services.

What were the circumstances that caused you to initially look for an adviser?

Retirement ,resulting in long term investment for pension lump sum.

How has Susan Tait helped you?

By advising and discussing risk,and spread of of investment to suit my needs and to maximise financial return by shrewd investment

Have you seen the outcome you were hoping for?

Over the years the result of gain on the investments have been to my entire satisfaction.

What could they have done better?

No further advantage envisaged since excellent communication was invoked from the beginning and subsequent enquiries and issues were dealt with efficiently.

What were the circumstances that caused you to initially look for an adviser?

Wanted to invest money for our grandchildren

How has Susan Tait helped you?

She chose a suitable product

Have you seen the outcome you were hoping for?

Considering the current situation we are happy

What were the circumstances that caused you to initially look for an adviser?

Taking voluntary redundancy from work.

How has Susan Tait helped you?

Susan explained very clearly the options and the implications of each. She and her colleague Luke have really put my mind at ease around the issue of making the right financial decisions for matters that will affect the rest of my life and will have implications also for my wife and children. She also took the time to get a full understanding of the somewhat complex circumstances of our family and our aspirations, which continue to evolve, for the future.

Have you seen the outcome you were hoping for?

While I haven't been a client for long - just over a year - the early signs are very promising and make me feel it was a good decision to take advice from Susan and her team.

What could they have done better?

Our first meeting was face to face in TPO offices and I found that to be a lot easier than the, obviously necessary online meeting that we had a couple of months back. Obviously there is nothing that your advisers can do about this while covid restrictions remain in place but I hope that we can go back to the face to face meetings if and when those restrictions end.

What were the circumstances that caused you to initially look for an adviser?

I have had an adviser for a number of years as I have wanted to optimise the returns on my investments in line with my future plans.

How has Susan Tait helped you?

Susan helped me with advice for investing, taking in account my immediate and long term planning.

Have you seen the outcome you were hoping for?

Given the current global and domestic climate at the moment, I am entirely satisfied with with the results I have received.

What could they have done better?

Susan has been advising me for a number of years now and is conversant with my financial requirements, both for immediate and long term planning. I feel that the service that I have received has been optimised for my needs and, at the moment, I can't think of anything that could have been done better.

What were the circumstances that caused you to initially look for an adviser?

We had neither the time nor expertise to deal with our financial affairs on our own.

How has Susan Tait helped you?

She systematically and logically reviewed our circumstances and plans for the future, then suggested how we could make better use of our money at the level of risk we were willing to accept. She continues to do this with an annual review and occasional updates throughout the year. We also feel comfortable asking her for advice throughout the year.

Have you seen the outcome you were hoping for?

We did not have a set goal in terms of amount of growth or interest, but we are content that our finances have improved since we were first advised by Susan.

What could they have done better?

To answer that question we would need to know more that we do about finance, markets, risk and available products. There was one investment that has led to a significant loss. That was recommended by a previous adviser who worked for the same company as Susan does. However, we accept that not everything can be successful. Our portfolio is mixed, and therefore the loss from one small part is not significant overall.

What were the circumstances that caused you to initially look for an adviser?

Existing client

How has Susan Tait helped you?

She took over from someone I was not happy with

Have you seen the outcome you were hoping for?

Not yet

What were the circumstances that caused you to initially look for an adviser?

I was looking for a way to maximise the resources I would have available in later life.

How has Susan Tait helped you?

When she took over my account from her predecessor she continued to advise in a professional and effective manner.

Have you seen the outcome you were hoping for?

Yes!

What could they have done better?

I think she has done all she could have

What were the circumstances that caused you to initially look for an adviser?

When family members who had previously advised me were no longer there

How has Susan Tait helped you?

By taking over my investment decisions and implementing them

Have you seen the outcome you were hoping for?

Yes, the change in management has saved me money and spared me the worry that my investments were not in the best place

Please provide a brief comment about your experience with Susan

TPO where totally frank, open and honest about my Pension situation, I would not hesitate to recommend them and will definitely contact them again if the need arises in the future

Please provide a brief comment about your experience with Susan

We had a complex situation and were going round in circles, we found Susan informative and she helped point us in the right direction. We really need to address some legal issues in relation to trusts before being in a position to make use of financial planning. We are not yet a stage to decide about the future.

Please provide a brief comment about your experience with Susan

Very punctual, lovely voice. Clear, sure and confident. I was worried I might be out of my depth talking about finance but she put me at ease straight away.

What were the circumstances that caused you to initially look for an adviser?

Reviewing my financial position prior to moving house

How has Susan Tait helped you?

Went through various options for mine and my wife's pensions and investments for our children

Have you seen the outcome you were hoping for?

Yes we have put in place the plans and policies and will hopefully realise the value from them over time.

What were the circumstances that caused you to initially look for an adviser?

The impending sale of my company, several years ago.

How has Susan Tait helped you?

Planning my retirement income needs prior to the ‘retirement’ sale of the business, maintaining that income and the investment portfolio including advising and managing changes where appropriate. Shareholder protection for my remaining equity in the company. Inheritance planning and advice.

Have you seen the outcome you were hoping for?

Completely satisfied with everything.

What were the circumstances that caused you to initially look for an adviser?

Susan looked after our son's criminal injuries compensation funds. She continued to look after us and the funds after his death.

How has Susan Tait helped you?

Clear, concise advice and a very genuine understanding of our needs.

Have you seen the outcome you were hoping for?

Yes, always.

What could they have done better?

Susan has the right balance between keeping us up to date, being professional and bordering on a family friend.

What were the circumstances that caused you to initially look for an adviser?

lack of personal expertise

How has Susan Tait helped you?

Rebalanced our portfolio and explained options very clearly.

Have you seen the outcome you were hoping for?

Too early to tell at present but no concerns so far.

What could they have done better?

If possible I would like my written review to have a one page clear summary without any caveats etc. it would allow me to read the report more easily I believe.

What were the circumstances that caused you to initially look for an adviser?

Been a client of Susan and TPO (under previous guises as well) for many years. Now retired I valued their advice on planning and executing this major change in my life.

How has Susan Tait helped you?

Friendly, helpful, takes the time to explain and not at all "pushy"also serves great coffee and biscuits!

Have you seen the outcome you were hoping for?

Yes and more, I was able to have my NHS pension enhanced following TPO's advice. As a couple we value TPO's continuing interest in our affairs

What could they have done better?

I truly can think of nothing

What were the circumstances that caused you to initially look for an adviser?

My husband dealt with TPO before his death and I was happy to continue this association

How has Susan Tait helped you?

Because I meet with Susan personally I feel I can discuss any concerns with her face to face She understands my position and gives good advice as needed

Have you seen the outcome you were hoping for?

YES

What could they have done better?

I really can`t think of a thing

What were the circumstances that caused you to initially look for an adviser?

Look after my money following an accident

How has Susan Tait helped you?

She organises everything for me and and explains it wonderfully so i can understand it.

Have you seen the outcome you were hoping for?

Yes

What were the circumstances that caused you to initially look for an adviser?

My brother had compensation from a criminal injury and needs his money to be managed to ensure he can have care for the rest of his life.

How has Susan Tait helped you?

Susan has managed the funds for quite a number of years now. She gives a very personal service and has ensured that we understand what is happening with the investments and given advice as necessary.

Have you seen the outcome you were hoping for?

Yes the funds have remained stable or increased on the whole despite periods of financial uncertainty.

What could they have done better?

Nothing. We get yearly reviews in the form of a visit and a pack explaining the performance of the investments. Access to Susan or her secretary is always easy either by email or phone and always responded to quickly and sensitively.

What were the circumstances that caused you to initially look for an adviser?

Retirement: planning for IHT issues : Family involvement in future financial planning: my wife’s investments and Family needs: need to make effective use of Pension drawdown; planning income and expenditure:

How has Susan Tait helped you?

Susan led us down the paths to establish best practice solutions for each of the above so that step by step she steered us to set up solutions to pressing needs. In this way, we felt looked after and secure financially. This architecture gives us peace of mind. The six monthly reviews of where we are and does anything need changing are most helpful.

Have you seen the outcome you were hoping for?

We think she has taken us beyond our hopes and given us a consistent attention which has taken us beyond our hopes. She takes a lively interest in us and our families.

What could they have done better?

We feel there is no area of anxiety or apprehension.