Arthur Childs

What were the circumstances that caused you to initially look for an adviser?

Over 30 years ago, needed advise on investing monies on behalf of mother-in-law following her sale of bungalow and move into sheltered accommodation.

How has Arthur Childs helped you?

Arthur has also advised on ethical pension investments, through consolidating pensions following retirement, and continuing provision for retirement income.

Have you seen the outcome you were hoping for?

Arthur's advise for using a Distribution Fund has proved very worthwhile, and is still a good continuing investment

What could they have done better?

Little.

What were the circumstances that caused you to initially look for an adviser?

To invest a lump sum to obtain sufficient growth to give me the income I seek for my retirement.

How has Arthur Childs helped you?

Arthur discussed a variety of options that would suit my future needs and risk profile and I feel he gave me proper independent advice. I feel I made better decisions from understanding the risks and benefits of property v. investment fund and increasing my pension pot. Despite my relatively modest investment, I am taken seriously. Arthur anticipated many of my questions ahead of my first annual review and so despite my funds performance at the current time, I am confident he is helping me to make good decisions for my future financial security.

Have you seen the outcome you were hoping for?

I've only had the investment for 18 months which has been a volatile market time but I had good advice about my options.

What could they have done better?

Nothing at this time.

What were the circumstances that caused you to initially look for an adviser?

My husband retired and had a fairly large pension fund to invest in the late 90’s. Arthur Childs had been previously chosen as local Financial Adviser of the Year so we contacted him, and he advised the Prudential instead of Equitable Life, which proved a safer option, and we have been with him ever since.

How has Arthur Childs helped you?

He has managed our financial affairs since then, recommending a portfolio of investments to minimise risk, a regular income for me that would not be taxed and used ISAs and other investments to minimise our tax bill.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

I can’t think of anything.

What were the circumstances that caused you to initially look for an adviser?

A need to effectively manage the small pension pots

How has Arthur Childs helped you?

Through patient listening over the phone, regular email correspondence and a personal home visit. Also , through post contract enquiries.

Have you seen the outcome you were hoping for?

Yes, definitely.

What could they have done better?

I can not tell, as I have no experience to compare it with. How can you do better than 'excellent' ?

What were the circumstances that caused you to initially look for an adviser?

consolidating our pensions and savings, to maximise our return and providing long term financial security.

How has Arthur Childs helped you?

thoroughly explained his strategy and recommendation for us, in a supportive and non-pressured way. feel confident that our long term financial plans are in safe hands

Have you seen the outcome you were hoping for?

absolutely

What were the circumstances that caused you to initially look for an adviser?

Moving into retirement from full-time employment

How has Arthur Childs helped you?

Rather has provided a comprehensive report relating to performance of previous pension funds compared to current Aviva platform. The report also provides advice on life insurance and savings and Arthur has also provided advice on tax efficient ways of investing in the future.

Have you seen the outcome you were hoping for?

Funds are now on a single platform which is good. Too early to comment on performance of platform

What could they have done better?

We have been very pleased with the service provided by Arthur and we don’t have any suggestions for doing things better

What were the circumstances that caused you to initially look for an adviser?

We first approached Arthur many years ago to review our finances and begin to think of retirement planning. We knew of Arthur and knew he was both experienced and trustworthy

How has Arthur Childs helped you?

With regular, patient and practical advice - always personable. Also our current investment is not the largest but Arthur has still given very thorough attention to our needs

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing I can think of

What were the circumstances that caused you to initially look for an adviser?

I had an unexpected sum of an additional pension which I needed to invest safely.

How has Arthur Childs helped you?

Arthur carefully explained all the options open to me when I asked for advice. He is exceptionally good at explaining financial matters and investing to an airline pilot who has little interest or understanding of such matters. His sense of humour is helpful too. Arthur always answers any emails very promptly and is available to give additional advice including home visits at very short notice.

Have you seen the outcome you were hoping for?

The financial situation in the UK over the last couple of years (('21/'23) has been challenging to say the least. Flying Colours have kept be well informed regarding their wide sweep of investments. I'm confident that there will be a marked improvement in the near future.

What could they have done better?

I have absolute confidence in Arthur Childs and have no need to look elsewhere for financial advice.

What were the circumstances that caused you to initially look for an adviser?

We have had a financial adviser for more than 13 years and were not happy with the returns we were getting as we have known Arthur for a very long time we trust him and decided to move to him.

How has Arthur Childs helped you?

He has listened to our needs and requirements and sought to provide an investment vehicle that was appropriate.

Have you seen the outcome you were hoping for?

Not as yet.

What could they have done better?

Personally, nothing but the return from our savings so far has not been what we had expected and no different from our previous disappointing experience. However fees have been lower.

What were the circumstances that caused you to initially look for an adviser?

I was coming up to retirement and had several pension pots of various sizes and need advice on what to do with them to give me the best pension income both now and in the future.

How has Arthur Childs helped you?

Arthur has reviewed all of my Pensions pots, including contacting them for details and then going through them with me. after working out my thoughts on the type of investments I would be happy making and my approach to risk. He then identified which of my pots it would be best to keep as they were and then moved the rest into a new single fund which will give me a monthly income,

Have you seen the outcome you were hoping for?

Not yet as we are still working on the final details but things are looking positive and I have also been given other financial advice which has helped me planning for the future

What could they have done better?

I am very happy with everything.

What were the circumstances that caused you to initially look for an adviser?

I require help, information and advice on options on setting up my pension

How has Arthur Childs helped you?

Yes, Arthur has been very knowable and answers/explained any questions.

Have you seen the outcome you were hoping for?

Currently happy with my pension. Pension fund has been impacted with the current financial situation's.

What could they have done better?

Ensuring that your whole team has cover and back up support, to avoid any delays.

What were the circumstances that caused you to initially look for an adviser?

When my husband took voluntary retirement at the age of 49, he had a lump sum to add to our savings. We had various plans with several companies and needed advice about which were good and which were not. It was extremely good to have them all under one umbrella

How has Arthur Childs helped you?

He has been our/my advisor for nearly 15 years. I trust him implicitly and leave him to deal with mine and our son’s finances, knowing that he will do the very best for us. He is very knowledgeable and up to date with current rulings on finance

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

No idea

What were the circumstances that caused you to initially look for an adviser?

Planning for the future.

How has Arthur Childs helped you?

New client but very happy to date.

Have you seen the outcome you were hoping for?

New client but very happy to date.

What could they have done better?

I cannot think of any improvements.

Please provide a brief comment about your experience with Arthur

Intermediary contacted me, admitting Arthur was retiring soon and others would provide guidance, classic bait and switch by new owners of his business

Please provide a brief comment about your experience with Arthur

Excellent discussion on IHT matters

Please provide a brief comment about your experience with Arthur

The exploratory discussion was extremely helpful, with information on yields and costs between property and an investment portfolio, how to produce a regular income vs capital growth, my risk options and importantly, making use of ISAs which was something I hadn't considered. Arthur answered all my questions and I didn't feel at all pressured. The info he sent me after was exactly what I needed and will allow me to proceed when I am ready.

Please provide a brief comment about your experience with Arthur

Very pleasant and very informative.

Please provide a brief comment about your experience with Arthur

Have had a very good telephone consultation and also been sent a lot of information which I am currently working through. confident that he will be able to make sense of and help me rationalise and optimise the many different pension 'pots' I currently have, also help and advise with other financial matters.

Please provide a brief comment about your experience with Arthur

Friendly informative discussion with Arthur concerning my areas of interest. He was exceptionally helpful, answered all my questions and invited me to follow up with him if anything else required. I would recommend him to anyone seeking financial advice.

Please provide a brief comment about your experience with Arthur

Iam waiting for his feedback after my agreement to follow his advice.

Please provide a brief comment about your experience with Arthur

Arthur was very knowledgeable and answered all my queries, thereby putting my mind totally at rest.

What were the circumstances that caused you to initially look for an adviser?

Wanted some advice on how to use our money

How has Arthur Childs helped you?

Have advice on protections and pensions

Have you seen the outcome you were hoping for?

I think so

What were the circumstances that caused you to initially look for an adviser?

As a power of attorney I needed someone to help with consolidating a number of investments into a much more manageable portfolio

How has Arthur Childs helped you?

Reviewed the existing investments and Provided a new streamlined investment strategy based on level of risk agreed

Have you seen the outcome you were hoping for?

yes

What could they have done better?

I think that it is worth doing a demo of the platform

What were the circumstances that caused you to initially look for an adviser?

I inherited from my mother's estate when she died. My goal was (and still is) to keep the money inflation proof for my children, whilst yielding a reasonable income stream in the meantime.

How has Arthur Childs helped you?

Arthur did all I needed, together with invaluable advice about (eg) inheritance planning, changing the legal way in which my wife and I own our house, paying off our mortgage, and whether or not to take out long term care insurance.

Have you seen the outcome you were hoping for?

Emphatically yes. And Arthur has continued to provide excellent service over the last 16 years. We even weathered the "credit crunch" storm without too much trouble.

What could they have done better?

Failure to predict the credit crunch??? (ha ha - did anyone?) I would recommend Arthur strongly. He has total integrity, and many many years of experience in the sector.

Please provide a brief comment about your experience with Arthur

Informative and useful first discussion

What were the circumstances that caused you to initially look for an adviser?

Initially I had some funds that needed to be invested and I needed advice on my pension provision and then more recently on what to do with policies that were maturing.

How has Arthur Childs helped you?

Arthur advised on all these areas and I was very satisfied that he understood the needs and gave good advice on the steps to take.

Have you seen the outcome you were hoping for?

Yes, I am very happy with the advice given.

What could they have done better?

Don't think he could have done anything better.

What were the circumstances that caused you to initially look for an adviser?

Divorce and early retirement.

How has Arthur Childs helped you?

Gave good practical advice regarding my needs, specifically for a SIPP.

Have you seen the outcome you were hoping for?

Yes.

What were the circumstances that caused you to initially look for an adviser?

Advice on investment for retirement.

How has Arthur Childs helped you?

Directed me to investments I'm happy with.

Have you seen the outcome you were hoping for?

This is a long term investment but so far so good.

What were the circumstances that caused you to initially look for an adviser?

Receiving a lump sum that I wanted to invest.

How has Arthur Childs helped you?

talking through the options and recommending a simple solution that spread the risk.

Have you seen the outcome you were hoping for?

Yes - the investment has grown.

What could they have done better?

I can't think of anything

What were the circumstances that caused you to initially look for an adviser?

Approaching Pensionable age - need to consolidate several pensions and get an understanding of new pension regulation.

How has Arthur Childs helped you?

Arthur took time to understand our aspirations for retirement and gave advice with clarity and honesty.

Have you seen the outcome you were hoping for?

We felt confident with the portfolio created for us.

What could they have done better?

Nothing, Ongoing queries have been answered quickly and helpfully.

What were the circumstances that caused you to initially look for an adviser?

When I retired, I had a lump sum from the pension and I needed good financial on how to invest this money for my retirement. Mr. Childs was recommended to me by an existing client of God.

How has Arthur Childs helped you?

Mr Childs have me advise on how best to maximize my investment. We completed a risk assessment and he advised me according, having first ensured that I understood the risk associated.

Have you seen the outcome you were hoping for?

So far into the investment, the outcome had been at the higher end of the projection.

What could they have done better?

At the present time , to keep me informed on a regular basis of how my investment is doing, which he is already doing

What were the circumstances that caused you to initially look for an adviser?

Impending retirement.

How has Arthur Childs helped you?

Advised on best use of SIPPs and other investment options.

Have you seen the outcome you were hoping for?

It is very early days but we have maximised tax advantages as a result of his advice.

What could they have done better?

Nothing we can think of.

What were the circumstances that caused you to initially look for an adviser?

My mother died and I inherited a substantial number of shares that I had no idea what to do with.

How has Arthur Childs helped you?

Arthur came to our house. He took time to explain everything with care, not least the advantages of spreading investments across a range of companies. He went through all our papers. He helped consolidate our existing (modest) savings, sitting mainly in bank accounts. He outlined various possibilities - for example did I want high risk, medium risk or low risk investments. Did I want ethical investments. I would never have been able to manage my investments in this way. I did not feel pressured in any way.

Have you seen the outcome you were hoping for?

Yes, as in it is a great relief to me to know that competent people are looking after my portfolio.

What could they have done better?

Nothing. I was more than happy with what he did.

What were the circumstances that caused you to initially look for an adviser?

I wanted advice on tidying up my investments.

How has Arthur Childs helped you?

Arthur was honest, ethical and easy to understand. I felt I completely understood what he suggested.

Have you seen the outcome you were hoping for?

Yes.

What could they have done better?

Nothing come to mind.

What were the circumstances that caused you to initially look for an adviser?

I needed to manage my investments and advise on the best way forward.

How has Arthur Childs helped you?

He gave advice on what to do that was easy to understand and very helpful. His charges are very reasonable for the work he does for me.

Have you seen the outcome you were hoping for?

I am very happy with his recommendations and the way things are progressing.

What could they have done better?

Can't think of anything he could have done better.

What were the circumstances that caused you to initially look for an adviser?

My husband and I used him for our savings and when I was widowed he helped to organise how the money was invested, both for myself and a child.. When I remarried he helped again to review and advise.

How has Arthur Childs helped you?

In the ways I have mentioned above. Although I have moved he continues to advise and takes a trip out to visit us to continue advising.

Have you seen the outcome you were hoping for?

I don't think with the current market I could have done any better.

What could they have done better?

No idea

What were the circumstances that caused you to initially look for an adviser?

Arthur has shown me that you can be honest, committed and deeply knowledgeable while adding value to customers and running a successful business. Some sort of win-win-win situation which is difficult to come by these days.

How has Arthur Childs helped you?

He helped us sort out our rather complicated pension situation, providing clarity and ease of management.

Have you seen the outcome you were hoping for?

Absolutely!.

What were the circumstances that caused you to initially look for an adviser?

previous IFA retiring and firm becoming more greedy.

How has Arthur Childs helped you?

Plain speaking. Helpful , easy to understand advice, pleasant disposition.

Have you seen the outcome you were hoping for?

Still waiting for financial return - but that reflects current state of market. Got all my finances, investments and pensions into order and seeking out most advantageous outcome with changes in pensions and investment generally.

What could they have done better?

possibly more prompt action - took some time to get into gear but I understand this was to do with background changes in the company

What were the circumstances that caused you to initially look for an adviser?

I wanted access to Dimensional Fund Advisors funds.

How has Arthur Childs helped you?

Gave me access to DFA funds.

Have you seen the outcome you were hoping for?

Yes.

What could they have done better?

Service has been just about prefect. I'd prefer Nucleus fees to be somewhat lower.

What were the circumstances that caused you to initially look for an adviser?

Looking for advice prior to retirement regarding maximising ISA allowances and lump sum investment.

How has Arthur Childs helped you?

Very approachable with a practicable and sensible attitude to our requirements. The rest of the team have a similar approach which is very helpful. Explains everything to a level where we are satisfied that we fully understand the risk reward situation.

Have you seen the outcome you were hoping for?

The portfolio suggested has out performed the market, therefore we are currently happy with the situation.

What could they have done better?

Speed of response has improved although on occasions this is still a little slow

What were the circumstances that caused you to initially look for an adviser?

Needed advice on money I wanted to invest.

How has Arthur Childs helped you?

I have been given excellent advice about both saving with an ISAs and investing lump sum money. Mr Childs took into account the amount of risk I wanted to take and helped me to understand the various options that would give me the best interest taking into account my personal circumstances and the potential risks. Mr Childs has a wealth of knowledge of so many ways in which I could make my money grow and was professional, helpful and patient with me while explaining various options. Once my decisions were made, he invested my money and now ensures I get regular feedback to keep me informed. I am very satisfied with Mr Childs as my financial advisor.

Have you seen the outcome you were hoping for?

Retired. Work pension with lump sum. Outcome satisfactory considering state of the market.

What could they have done better?

I am 100% satisfied. There was rather a lot of paperwork giving feedback at one time about investments, but now that is sent via email I find this much more manageable

What were the circumstances that caused you to initially look for an adviser?

.

How has Arthur Childs helped you?

Explains things in an easy to understand way.

Have you seen the outcome you were hoping for?

.

What could they have done better?

Nothing. I am very happy with what he does.

What were the circumstances that caused you to initially look for an adviser?

I didn't feel confident of my own financial knowledge without advice.

How has Arthur Childs helped you?

Arthur is particularly good at explaining our options to us in an understandable way. He has integrity and humility with a sense of humour too!.

Have you seen the outcome you were hoping for?

I have stuck with Arthur's advice and it has proved to be useful.

What could they have done better?

I can't think of anything.

Please provide a brief comment about your experience with Arthur

Arthur on holiday so spoke to a colleague so feedback not relevant

Please provide a brief comment about your experience with Arthur

I listed my query on an email and within minutes I received a 'phone call from them, we discussed my problem and I was given an answer which ,more than satisfied me. Excellent service.

How has Arthur Childs helped you?

Mr Childs makes the explanations of the way investments work extremely easy to understand and ensured that we fully understood what we were investing in. He allowed us plenty of time to discuss the matters with him and we were in no way rushed into anything.

How has Arthur Childs helped you?

1. Advising and arranging which annuities I should purchase with my different pensions. Advising and arranging the investment of my savings. 2. Each one was done efficiently. The income from annuities are good compared with offers that were received from other companies. The investment of savings are proving to be sound within the risk level that I specified. He has been very diligent with a matter resulting from the government's unexpected change in April 2014 regarding the purchase of annuities. 3. Mr Childs has given me very favorable terms for the work he has done for me.

What could they have done better?

With my knowledge, I honestly cannot suggest anything that he could do better.

How has Arthur Childs helped you?

Arthur is very responsive and has provided well-justified advice since we first engaged his services, taking pains to explain the basis for his recommendations while taking our situation into account.

How has Arthur Childs helped you?

in both the areas on which he has advised me he and his staff have been first class.

What could they have done better?

it is very difficult to make any constructive criticism as Arthur and his staff always go the extra mile in ensuring that all queries are comprehensively covered.

How has Arthur Childs helped you?

Arthur explain difficult concepts in a way that is easy to understand. Our investment has outperformed our expectations given our risk profile. From day one, there was full transparency on fees, Arthur is a man of integrity.

How has Arthur Childs helped you?

Has a good feel for the structural and tax issues surrouding the investments. Has good access to a broad range of product. Always comes across as knowledgeable. Good communicator. I think Arthur would be particularly good with people who have little financial experience. Overall I feel that we have received a good service.

What could they have done better?

Could be more proactive in sending portfolio updates.

How has Arthur Childs helped you?

Arthur Childs inspires confidence by his enthusiasm, patience in answering thoroughly my queries. His manner is helpful and approachable. He contacts me by email whenever changes are required. I have been impressed by his advice over the last twenty or more years in which I have been his client.

What could they have done better?

I appreciate an annual routine meeting which is sufficient for me. I have been impressed by his advice over the last twenty or more years in which I have been his client.

How has Arthur Childs helped you?

Arthur takes time to really understand your needs, long term objectives and attitude to risk and is able to present alternative solutions with clear easy to understand explanations of the benefits of each investment option. The wide knowledge basis is impressive and creates confidence in the advice. The discussions and recommendations are always documented and then followed up to ensure that the advice is understood or answer subsequent questions. The annual face to face reviews are particularly beneficial and take account of the portfolio's performance, any changes in circumstances and a review of attitude to risk.

How has Arthur Childs helped you?

Helpful and clear explanation with on-going good communication.

How has Arthur Childs helped you?

As an 86 year old with minimal understanding of money matters I was given much helpful advice regarding investment of my savings. He repeatedly explained how I could feal secure with a regular monthly income.

What could they have done better?

I don't know, perhaps given me even more time, guess it wouldn't have changed things. I'm happy, I've learned a great deal, I'm already making the money I need, even more than I expected.

How has Arthur Childs helped you?

Much time given to us with understandable explanations of our needs

What could they have done better?

Nothing

How has Arthur Childs helped you?

This firm is very pro-active, knowledgeable and competent

What could they have done better?

Nothing obvious

Please provide a brief comment about your experience with Arthur

Prompt response and helpful discussion by telephone.

Please provide a brief comment about your experience with Arthur

I did not meet with arthur as i had found an IFA that suited me prior to our planned meeting. Arthur seemed to be very well organised and the experience as far as it went was good.

How has Arthur Childs helped you?

Our advisor keeps us constantly updated, reviews our situation regularly and amends our investments accordingly. All information including risks and charges are fully explained.

What could they have done better?

Cannot think of anything. Completely satisfied.

How has Arthur Childs helped you?

I am an execution only client, so did not require advice. However, I know him from my working life and, when I required to do business, I looked for swomeon with high integrity and Arthur was the top of my list.

What could they have done better?

Nothing I can think of. He has over forty years of experience.

How has Arthur Childs helped you?

In our semiannual meetings they go over our investment portfolio and make comments on which part did well and which did not so well. They answer any questions which we may have. We never feel that they are busy and would rather end the meeting as soon as possible.

What could they have done better?

We would prefer to have more meetings, may be another one say every four months instead of just two meetings per year

How has Arthur Childs helped you?

Understanding my personal situation and attitude to investment. Explaining products and options well.

How has Arthur Childs helped you?

Responds quickly. Keeps me updated regularly. Explains everything clearly. Understands my attitude to risk. Fully describes all charges and offers a friendly and professional service.

How has Arthur Childs helped you?

Having fully understood my situation with regard to level of risk, he explains fully my options and makes impartial recommendations. At the same time he outlines the charges with full transparancy and these charges represent keen comparisons. The service offerred is always friendly and very professional.

What could they have done better?

I cannot think of anything that he could do better as he is continually monitoring and upgrading the service offerred.

How has Arthur Childs helped you?

Arthur always takes the time to listen to me and to explain everything to me in terms that I can understand. I trust Arthur's advice and have recommended friends to him. The team at Arch are very friendly and always make me feel welcome when I call or pop in.

How has Arthur Childs helped you?

Arthur listened very carefully to my financial situation, asked some searching questions and was very up front with his charges. He reseached the situation very well and gave me a number of options with their advantages and diadvantages. He acted with integrity, common sense and a good sense of humour. I was very pleased with the outcome.

What could they have done better?

I'm sorry but I can't think how he could have improved on his service.

How has Arthur Childs helped you?

We have been self employed for 40 years, during this time we have had a number of financial advisers. We wanted someone to sort out the various pensions we were paying into and make it all neat and tidy, and understandable. Arthur Childs has done just that. We trust his judgement and are very pleased with the out come.

What could they have done better?

I don't think they can do anything better, they respond quickly to any queries.

How has Arthur Childs helped you?

Explains things in an easy to understand way.

What could they have done better?

Nothing. I am very happy with what he does.

How has Arthur Childs helped you?

Manages our funds in accordance with our wishes Gives very helpful and timely advice Reports regularly on funds' performances

What could they have done better?

No suggestions for improvement

How has Arthur Childs helped you?

Listens! Asks pertinent questions. Listens. Recommends and discusses options. Solutions are then mutually agreed. Results have always been up to expectations. We first went to Arthur Childs and met Arthur around 1998. We are now in our early 70s. Over the years we have consistently received personalized, friendly and professional service, which has brought us immense reassurance. Arthur himself clearly keeps up-to-date with financial trends, debates and fiscal developments. He communicates this very well through the periodic newsletters he sends out - which are always enlightening, and again reassured. My wife and I honestly feel blessed to have received financial guidance from Arthur Childs and his team. And we will continue to stay with Arthur Childs.

What could they have done better?

I am really sorry not to be able to come up with constructive suggestions for service improvements. The service has been and remains, first class.

How has Arthur Childs helped you?

Gave me confidence that his advice was worth listening to, and sure enough his advice was good and the return on my investments has been very satisfactory. Thank you Arthur.

What could they have done better?

During the One & half hour session, I could have done with another cup of coffee.

How has Arthur Childs helped you?

He knows what he's talking about and I trust him to offer me the best advice. He is good at explaining things to me in a simple way if it's something I am unsure about. He is always very prompt in getting back to me if I have a query and I never have to chase up paperwork like I do with some other companies.

How has Arthur Childs helped you?

Arthur Childs has always been very approachable, professional, competent and knowledgeable in his advice. We have had lots of advice from him and his company and always feel like we are treated as individuals and are in no doubt that his advice is the best for us. I would not hesitate to recommend Arthur to any of my friends and family and will be doing more business with him in the future I hope.

What could they have done better?

I really can't think of anything he can improve on at the moment.

How has Arthur Childs helped you?

Arthur knows that I have a low esteem of Financial Advisers, having been given advise in the past which has cost me thousands, so he seems to try extra hard to be understanding to my caution. His clients receive a regular 'Money Talk' bulletin which keeps us informed of new 'stuff' or makes us aware of what we ought to 'consider'.

How has Arthur Childs helped you?

A very good all rounder on unbiased financial advice

What could they have done better?

He always knows more than I do.

How has Arthur Childs helped you?

My adviser listens intently to all my financial concerns and is very thorough in working through all aspects of my finances I was given advice as to how to proceed to improve better returns for my investments, the risks involved and the best options to achieve my goals Each step was explained in detail, the charges to be made and guidance in my decision making The professional approach of my adviser gives one the confidence to be able to trust their judgement in financial matters

How has Arthur Childs helped you?

Arthur is very well qualified and often wins industry awards. He has a great deal of experience and inspires confidence. He will typically listen to a client then discuss their ideas and make relevant suggestions for their consideration, to arrive at a set of recommendations that both he and the client are happy with for their particular circumstances and aspirations. He has an ethical approach dealing with clients fairly, truthfully and honestly. He has a pleasant easy manner and is well liked.

What could they have done better?

Because he is in demand he sometimes can not respond immediately, though with his extensive use of technology in recent years delays have been minimised.

How has Arthur Childs helped you?

Arthur sent a considerable amount of time explaining, in terms i could understand, what would be best for me.

How has Arthur Childs helped you?

Arthur Childs has a great ability to analyse any financial problems and then make sensible responses outlining the consequences of such suggestions;for instance I was unsure of what type of annuity to choose but with Arthurs help I could see that a five year annuity was most suitable for my personal needs. Similarly I explained my need to cope on a restricted pension for a number of years before my state and other private pensions came into effect and Arthur and his team were most helpful and very realistic in suggesting suitable investments to cover this interim period.I feel Arch Financial with Arthur as their head go the extra mile in assisting and where necessary explaining a complicated business.

What could they have done better?

I believe my advisor does most things very well, the only constraint being that of time,sometimes there may not be an enormous amount of time to explain every aspect of a situation without prejudicing service to other clients and their needs.

How has Arthur Childs helped you?

Arthur Childs goes to great lengths to understand the requirements of his customers and is most patient in explaining the options available. He draws on a lifetime of experience. His company has won several accolades due to him being at the forefront of developments in the financial world. He combines a thorough knowledge of financial products with the ability to explain things in an accessable manner, backed up with complete integrity. He is a man you can trust implicitly and is a pleasure to deal with because of his friendliness and genuine charm.

How has Arthur Childs helped you?

Very approachable with a practicable and sensible attitude to our requirements. The rest of the team have a similar approach which is very helpful. Explains everything to a level where we are satisfied that we fully understand the risk reward situation.

What could they have done better?

Deal with requests for personal data to be updated to be recorded across the whole office and not in some parts only

How has Arthur Childs helped you?

Excellent advice, helpful and he provided all the information required to make the necessary decisions.