Luke Hartley

Review from verified client

July, 2024

What were the circumstances that caused you to initially look for an adviser?

not being too well versed in financial matters and unsure how to place money in various institutions I needed expert tuition and advice to proceed with these matters.

How has Luke Hartley helped you?

peace of mind, he always does what he says he is going to do and handles all my financial affairs, I am sure, to the best of his ability. As far as I know, he knows what he is talking about, even if something or sometimes the advice he gives me is a little bit over my head. He always explains things to me. And nothing is too much trouble for him. He is very reliable and always returns calls if he is dealing with someone or something else.

Have you seen the outcome you were hoping for?

Yes, absolutely.

What could they have done better?

not too sure about that, everything he has done as far as I am concerned has been in my best financial interest. (No one can make pigs fly)

Luke's reply

Thank you Malcolm, it's a pleasure working with you both too.

First impression from a user who is not yet a client

June, 2024

Please provide a brief comment about your experience with Luke

He didn’t respond.

Luke's reply

Hi Tracy Sorry you weren't contacted. Unfortunately I was on annual leave that week and Vouchedfor automatically asks you for feedback after only 5 working days. You're very welcome to contact the me via our website and I'd be more than happy to chat. Thank you for your interest. Kind Regards, Luke

First impression from a user who is not yet a client

October, 2023

Please provide a brief comment about your experience with Luke

Really helpful objective advice and gave a human response to a difficult situation

Luke's reply

Hi Hannah It was great to meet you and I'm glad I could offer some initial thoughts on the property situation. I hope all goes smoothly and I hope we get the opportunity to talk again in the future.

First impression from a user who is not yet a client

September, 2023

Please provide a brief comment about your experience with Luke

I found him to very open and clear with his explanations

Review from verified client

September, 2023

What were the circumstances that caused you to initially look for an adviser?

Inheritance Planning

How has Luke Hartley helped you?

Advised on what we need to do in the short term in order to execute our long term goals

Have you seen the outcome you were hoping for?

Yes

Luke's reply

Thanks for the kind review, Jack. It was great to meet you both and I think we made some real progress there. I look forward to working with you in the future.

Review from verified client

June, 2023

What were the circumstances that caused you to initially look for an adviser?

Uncertainty in the market and a genuine need for independent financial advice on our best options moving forwards.

How has Luke Hartley helped you?

Clear, no pressure, knowledgeable advice on a range of topics including long term financial planning, savings, pensions, and mortgages.

Have you seen the outcome you were hoping for?

Yes, we're very satisfied and have found Luke's advice insightful, actionable, and reassuring.

Luke's reply

That's very kind of you, thanks Paul and it's a pleasure working with you both too!

Review from verified client

April, 2023

What were the circumstances that caused you to initially look for an adviser?

Help with understanding the complexities of financial planning as I consider having children, consolidating debts and savings and investments to help with my security in later life. Also, to make sure that I am making choices that will set me up well in later life, but not being overly cautious or compromising living well today as a result. Professional, prudent but informed advice and experience seemed essential to giving me that clarity and reassurance

How has Luke Hartley helped you?

Luke took me through the impact that key decisions would have on my circumstances, helped me to understand how my current savings and income aligned with expectations and future plans, and explained how different choices I am in a position to make within my current circumstances would have different, and material, implications for me and my family's future financial health and quality of life.

Have you seen the outcome you were hoping for?

It was really helpful and I feel better informed, more assured and able to be more more proactive and decisive about taking financial decisions as well as empowered to have honest, clear-sighted financial conversations that can often feel complex and difficult with close family but which are really important in understanding what individual financial circumstances will look like down the road

What could they have done better?

Bought me lunch - but it was on Zoom, so to be fair that wasn't an option on this occasion.

Luke's reply

Thanks James, that's very kind of you. Lunch next time!

First impression from a user who is not yet a client

April, 2023

Please provide a brief comment about your experience with Luke

Luke explained very clearly how I could invest safely my savings and I was very impressed by his professionalism . He totally understood my situation and suggested various options.

Luke's reply

Hi Martine, thank you for your kinds words. It was a pleasure speaking to you. I was glad we could offer some guidance and although there was no need for our full services at this point, should that ever change, you're welcome to get in touch.

Review from verified client

March, 2023

What were the circumstances that caused you to initially look for an adviser?

Luke was in place when the Estate passed to me upon the death of my husband.

How has Luke Hartley helped you?

Luke has been very attentive, his explanations are clear, broad and deep. He always responds very quickly when necessary. During these difficult times he has given confidence with his reassuring remarks.

Have you seen the outcome you were hoping for?

Yes.

Luke's reply

Thank you for your kinds words, Carole. I'm looking forward to seeing you for our review in a couple of weeks.

Review from verified client

March, 2023

What were the circumstances that caused you to initially look for an adviser?

I needed to speak to an expert in pensions etc.

How has Luke Hartley helped you?

By using language and terminology that I could understand.

Have you seen the outcome you were hoping for?

Generally yes.

What could they have done better?

Hard to say.

Luke's reply

Thanks Steve. It's a pleasure working with you.

Review from verified client

March, 2023

What were the circumstances that caused you to initially look for an adviser?

financial planning advice

How has Luke Hartley helped you?

first class advice

Have you seen the outcome you were hoping for?

yes

Luke's reply

Thank you for your kind review. It's a pleasure working with you both.

Review from verified client

January, 2023

What were the circumstances that caused you to initially look for an adviser?

Looking into getting a second mortgage.

How has Luke Hartley helped you?

Helped me reduce my outgoings to get the best possible deposit for what I wanted regarding house size.

Have you seen the outcome you were hoping for?

Yes. Within 6 months I had the deposit I wanted. Also sorted out my numerous pensions into one. I have better understanding on my overall finances.

What could they have done better?

Luke did more than I was expecting. Really happy with the service.

Luke's reply

Thanks Chris. it's a pleasure working with you and I look forward to seeing you at our next review.

Review from verified client

January, 2023

What were the circumstances that caused you to initially look for an adviser?

I need to to understand when I could afford to retire

How has Luke Hartley helped you?

Luke was great he asked some really helpful questions about what I wanted in retirement and how realistic it was

Have you seen the outcome you were hoping for?

Yes so far

What could they have done better?

Nothing really I feel like everything is under control and I know have a plan to follow

Luke's reply

Thanks Tessa. You're always welcome to call if you want to chat.

Review from verified client

January, 2023

What were the circumstances that caused you to initially look for an adviser?

We needed to take a more proactive approach to our financial planning

How has Luke Hartley helped you?

Given us the confidence that our finances are in shape and that we are working towards a clear goal.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

All good

Luke's reply

Thanks Adrian. It's a pleasure working with you both and I look forward to seeing you at our next review.

Review from verified client

January, 2023

What were the circumstances that caused you to initially look for an adviser?

In a situation with a mortgage ending and wanted to explore best options going forward.

How has Luke Hartley helped you?

Luke was simply brilliant. He’s a fantastic communicator, super sharp and utterly knowledgeable about the market and the latest products available. He’s pragmatic, honest and clear. A refreshing ray of sunshine in a sometimes murky arena. Fantastic.

Have you seen the outcome you were hoping for?

Definitely.

What could they have done better?

Nothing. In fact, Luke went above and beyond. We were treated fantastically.

Luke's reply

Thanks Sheridan. It was great to meet you and I hope your parents find the best solution for them.

Review from verified client

December, 2022

What were the circumstances that caused you to initially look for an adviser?

Needed help to understand how best to manage my money

How has Luke Hartley helped you?

Helped my understand how best to use my money

Have you seen the outcome you were hoping for?

Yes

Luke's reply

Thank you Pam, I hope the move goes well!

Review from verified client

December, 2022

What were the circumstances that caused you to initially look for an adviser?

I was looking for a financial adviser to understand the different types of investments and to understand pensions and taxation better.

How has Luke Hartley helped you?

Luke firstly spent a lot of time educating me on investments and the pros and cons of each and helping me understand my own attitude to risk. Then he helped me plan for my life goal of early retirement using a mix of ISAs SIPP Workplace Pension and LISA creating a report which showed me scenarios and showed me that I might even be able to retire sooner than I hoped.

Have you seen the outcome you were hoping for?

Absolutely I've seen a large uplift in my portfolio since amending my approach and on an emotional level knowing I am on the right track certainly gives me peace of mind to focus on running my business. Having a phone a friend for financial product questions really helps too and helps me stop making rash emotional decisions which have cost me in the past.

What could they have done better?

Honestly Ive loved the service Luke has given can't fault it.

Luke's reply

Thanks Dan, I hope the business keeps growing even more this year.

Review from verified client

December, 2022

What were the circumstances that caused you to initially look for an adviser?

trusting someone who is much more financially aware/savvy than I am, to help me in my financial journey through life with all the ups and downs that occur, and to help me deal with all the problems that life throws at me, specifically my financial responsibilities.

How has Luke Hartley helped you?

someone I have absolute trust in,(which I think is the most important thing) being on the end of a telephone if I need to discuss any financial matter, he is always available to speak and if you can't speak to him straight away will always get back to me. He helped, and calmed me down when my previous F.A. passed away and took over his fiscal responsibilities/duties towards me.

Have you seen the outcome you were hoping for?

so far so good, Lukes's intentions are the best I am sure for all his clients.

What could they have done better?

not too sure how to answer that one, as far as I am concerned he always does his best.

Luke's reply

Thank you Malcolm, it's always a pleasure to see you both.

Review from verified client

December, 2022

What were the circumstances that caused you to initially look for an adviser?

Luke is a rarity amongst IFA's....uniquely positive, able, across the detail, and a sound partner on the voyage into retirement

How has Luke Hartley helped you?

Instilling a sense of 'ease' and confidence in what lies ahead

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Very little - Luke is always accessible, and a competent advisor

Luke's reply

Thank you for your very kind words Brett. It's a pleasure working with you both and I'm looking forward to seeing the finished house in January.

Review from verified client

December, 2022

What were the circumstances that caused you to initially look for an adviser?

We needed advice on secure investment for a lump sum during a difficult time.

How has Luke Hartley helped you?

He has been open and honest, took the time to understand our position and tailored his advice to our requirements.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing

Luke's reply

Thank you Heather, that's much appreciated and it's a pleasure working with you both.

Review from verified client

December, 2022

What were the circumstances that caused you to initially look for an adviser?

I had a few investments that I wanted some expert advice about.

How has Luke Hartley helped you?

Luke has listened to my plans for the future and has advised me how to plan financially for those plans.

Have you seen the outcome you were hoping for?

So far so good.

What could they have done better?

I can’t fault Luke on anything. He really has exceeded my expectations.

Review from verified client

December, 2022

What were the circumstances that caused you to initially look for an adviser?

I had a few investments I managed myself but wanted some expert advice.

How has Luke Hartley helped you?

Luke has shown me how to prepare for the future. He listened to what I wanted to achieve and has Taylor’s my investments to hit my goals.

Have you seen the outcome you were hoping for?

So far so good.

What could they have done better?

Luke’s service has been fantastic and I wouldn’t advise changing anything.

Luke's reply

Thanks Dan. Really appreciate the kind feedback and looking forward to our next meeting.

Review from verified client

December, 2022

What were the circumstances that caused you to initially look for an adviser?

I initially contacted Luke with the intention of starting a private pension.

How has Luke Hartley helped you?

Luke discussed my goals with me and took the time to understand my position. He recommended that rather than just focussing on my pension alone, it might be helpful to do some cash flow modelling in order for me to better understand what was and wasn’t realistic and what I had to do in order to retire at a certain age. He was incredibly detailed in his approach, modelling my whole retirement, which then put me in a better position to consider pension choices and other savings strategies.

Have you seen the outcome you were hoping for?

Yes, it’s been really easy to see the progression of my pension via the app and the regular updates from Hartley Ross, including their print magazine are genuinely helpful.

What could they have done better?

Nothing, really happy with the services received.

Luke's reply

Thanks Jane, it's a pleasure working with you.

Review from verified client

December, 2022

What were the circumstances that caused you to initially look for an adviser?

New mortgage and general advice

How has Luke Hartley helped you?

Luke gave me various options and has made me feel much clearer about my choices. Furthermore, what was so refreshing is how Luke didn’t push anything onto me at all. In fact, he did quite the opposite and gave me plenty of free and valuable advice.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing

Luke's reply

That's really kind of you, Colette, thank you. Have a lovely Christmas and I look forward to speaking to you next year.

Review from verified client

December, 2022

What were the circumstances that caused you to initially look for an adviser?

Hartley Ross have helped me with numerous issues over the last few years, from mortgages to tax advice. The experience has always been great. Both Luke and Andrew have been very clear, professional and thorough throughout. I’ve felt like they’ve sought to get to know me and my needs and have tailored their advice just for me. It’s also refreshing to deal with people who are proactive in moving things forward for me, rather than me having to chase. They’ve always made me feel like my work was a priority for them. I’d thoroughly recommend.

How has Luke Hartley helped you?

Mortgage advice and general tax and financial advice.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing to improve.

Luke's reply

Thank you, Owen. It's been a pleasure working with you and we look forward to continuing to do so.

Review from verified client

September, 2022

What were the circumstances that caused you to initially look for an adviser?

I had no planning for my future in place.

How has Luke Hartley helped you?

Luke was great and really easy to talk to. He made me feel completly relaxed and comfortable. We spent time talking about not just my retirement, but about making sure my family is enjoying life now too. I was suprised at some of the tax rules I was missing out on, but he explained them really well. I've now got a clear plan and feel like everything is under control. I am very happy.

Have you seen the outcome you were hoping for?

Yes, more than anticipated.

Luke's reply

Thanks, Emma. It's a pleasure working with you and I'm glad we've been able to help.