Mark Bird

What were the circumstances that caused you to initially look for an adviser?

We had sold a property and needed to invest the proceeds securely. Mark has been giving financial advice to my family for many years. After the loss of my husband he supported me in managing all my financial affairs.

How has Mark Bird helped you?

Mark has provided financial advice across the board for me, managing my savings and investments with excellent results, enabling me to feel secure about my financial future, and confident in his professional expertise and personal integrity. Mark has outlined different scenarios and options available that I would not have considered due to lack of experience, allowing me to make decisions based on knowledge.

Have you seen the outcome you were hoping for?

Yes I have confidence in the advise given.

What were the circumstances that caused you to initially look for an adviser?

Around 8 years ago we had reached the conclusion that whilst our businesses were pursuing planned strategies and being well-catered for whilst doing so by of having access to expert advice when required, our personal financial affairs were not receiving the same continual levels of structured attention.

How has Mark Bird helped you?

Mark's brief has been to treat our finances and financial aspirations with the same level of ongoing and detailed planning as we would like to if we could, and to have the same level of interest in proactively managing our finances as we do. Mark has done exactly that - since starting our relationship Mark has been instrumental in planning and delivering successful strategies to encompass investments, tax planning, company profits extraction, retirement and IHT planning.

Have you seen the outcome you were hoping for?

Actually the outcome has been better than hoped for.

What could they have done better?

We've definitely seen outcomes substantially over and above those we'd originally hoped for; we've also noticed that the quality of the administrative paperwork has improved since Nina joined to help out in this area.

What were the circumstances that caused you to initially look for an adviser?

Mark reviewed my current investments, savings and pension after I became a widower a few years ago. I also needed advice on my final salary pension and whether to transfer out of the scheme.

How has Mark Bird helped you?

Mark reviewed my Pension, investments and savings. He took time to understand my personal circumstances, and what I was looking to do when I did eventually come to retire. After taking me on as a client Mark has diversified my investments which have eventually allowed me to retire early. He has also ensured that I have had used tax efficient savings when circumstances have required.

Have you seen the outcome you were hoping for?

I have seen a steady return on all my investments, even through the turbulent years that we have just been through.

What could they have done better?

I can't actually identify anything.

What were the circumstances that caused you to initially look for an adviser?

We were heading towards retirement and, although we had been saving and planning as best we could for many years, we felt we really needed a more expert eye to review our situation to ensure things were being done in the most a tax efficient way and to help us get things in place so we could be as prepared and confident about our "next stage" as possible.

How has Mark Bird helped you?

Mark took lots of time to find out about us and what we were looking for and really gave us great advice regarding moving some of our existing investments into other products which better suited our changing needs as we prepared to step down from a business we had set up and run for almost 30 years. Mark is extremely friendly and approachable, he takes time to explain things clearly and carefully, and is a real pleasure to deal with. He has gone over and above on several occasions, particularly in the months leading up to our retirement.

Have you seen the outcome you were hoping for?

Yes. We are so pleased to have met Mark. It isn't easy to find someone you can have real confidence in or someone who really takes time to understands your situation but in Mark we absolutely have that. The pension/investment strategies he has recommended have met our needs and his advice and support have been a huge help to us at a time of life which can naturally be quite stressful.

What could they have done better?

We can't really think of any area that could have been better - we have been extremely pleased with everything Mark has done for us.

What were the circumstances that caused you to initially look for an adviser?

I initially contacted Mark to seek advice for financial planning.

How has Mark Bird helped you?

Mark looked at all aspects of my finances and gave excellent advice on what to do moving forward.

Have you seen the outcome you were hoping for?

The outcomes I have seen have been very positive.

What could they have done better?

Mark always works to the highest standards and there is no area in which I think he could have done better.

What were the circumstances that caused you to initially look for an adviser?

To get the best possible advise for investment and returns.

How has Mark Bird helped you?

Mark has helped with the best possible investments for returning a steady income and more recently investment and protection of investments for inheritance tax.

Have you seen the outcome you were hoping for?

The outcomes were as as expected from the advise given by Mark

What could they have done better?

Some returns may have done better but for Covid and are now seeing growth

What were the circumstances that caused you to initially look for an adviser?

Retirement

How has Mark Bird helped you?

Finanacial planning

Have you seen the outcome you were hoping for?

Yes

What were the circumstances that caused you to initially look for an adviser?

A change of circumstances at work (aged 50), resulting in me being in the rather unusual situation of simultaneously having salary income, pension income and the crystallisation of capital sums. Clearly this situation required broader financial advice and planning than that which would typically be provided by the (then commonplace) local high street bank branch, pushing its own range of products (ISAs etc).

How has Mark Bird helped you?

By starting at the beginning and understanding my circumstances, existing assets and investments, objectives and priorities, and attitude to risk. A detailed set of recommendations to create a broad tax efficient investment portfolio, was the outcome of our initial interactions. These recommendations covered ongoing regular investment, investment of capital sums and reassignment of certain existing investments for a more favourable return.

Have you seen the outcome you were hoping for?

Indeed I have. The predations of HMRC have been minimised, and all available allowances in this respect considered on a regular basis, and utilised. Investments have also performed well, and that was not just attributable to generally favourable investment circumstances in the period 2010-2020.

What could they have done better?

Hindsight is a very insightful creature, and I don't tend to ponder upon what might have happened had I not pursued one particular course in favour of sticking with, or taking, another. So, I'm not sure what if anything Mark could have done better. I certainly couldn't have wished for better process in the execution of the steps I did take, at the outset and subsequently. All very efficient.

What were the circumstances that caused you to initially look for an adviser?

We approached Mark for financial advice following my redundancy around 20 years ago

How has Mark Bird helped you?

He gave us excellent advice in easy to understand terms on investments suitable for us.

Have you seen the outcome you were hoping for?

We have seen steady growth on our investments over the years.

What could they have done better?

Nothing, Mark has up to date knowledge, and has always given us the best advice

What were the circumstances that caused you to initially look for an adviser?

I needed advice about some investments that I had forgotten about!

How has Mark Bird helped you?

Our subsequent online meeting then went on to examine retirement thoughts and advice about maximising assets for the future.

Have you seen the outcome you were hoping for?

Yes.

What could they have done better?

Not applicable.

What were the circumstances that caused you to initially look for an adviser?

I required advice on where would be the best and most tax efficient ways in which to invest

How has Mark Bird helped you?

Mark, has been open, friendly and clear in his communications from day one. He emanates trust and acts with integrity. is pro-active in our communication and annual meetings.

Have you seen the outcome you were hoping for?

Times have been difficult for some investors in recent years following the government handling of Covid, through to Russia and now Israel/Palestine conflict. But I think I've held position as well as was possible under the circumstances from being advised to spread my risks etc.

What could they have done better?

It would be good to have more planned catch-ups, we tend to do this a bit ad hoc, and maybe a longer planned date in advance would be useful for both parties.

What were the circumstances that caused you to initially look for an adviser?

We wanted impartial advice on our savings and investment options, including life insurance.

How has Mark Bird helped you?

By advising on, and arranging additional pension and savings products. Mark also advised upon and arrange competitive life insurance.

Have you seen the outcome you were hoping for?

Yes. The pension and ISA are performing well and in line with the expectations.

What could they have done better?

It is too early to determine this.

What were the circumstances that caused you to initially look for an adviser?

Mark is very thorough in his consideration of our wishes so far as they apply to investments and the specific complications within both our family and ourselves. Being a family man himself, he understands and advises how we may make provision for our family members. His advice has been excellent and the investments we have made as a consequence of this, are all showing good growth. What could they have done better? We are very satisfied with the advice Mark gives with no obligation whatsoever, leaving the final decision to ourselves.

How has Mark Bird helped you?

How has Mark Bird helped you? Mark is very thorough in his consideration of our wishes so far as they apply to investments and the specific complications within both our family and ourselves. Being a family man himself, he understands and advises how we may make provision for our family members. His advice has been excellent and the investments we have made as a consequence of this, are all showing good growth.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing

What were the circumstances that caused you to initially look for an adviser?

Initially I wanted pension and investment advice when retiring.

How has Mark Bird helped you?

I have now been a client of Marks for the past 12 years where he has continued to provide investment advice. While investment reviews are carried out regularly every year I know I can contact him at any time with questions or concerns. In addition to investment advice Mark has prepared my Will and Powers of Attorney.

Have you seen the outcome you were hoping for?

During the time Mark has advised me my investments have grown steadily.

What could they have done better?

Nothing

What were the circumstances that caused you to initially look for an adviser?

Initially I looked for an advisor to help me draw up a retirement plan and to validate and bring together my pension and investment portfolio.

How has Mark Bird helped you?

I have been a client of Marks for the last 6 years. Mark provides a first class independent service. He is very approachable and has helped me to feel comfortable with my retirement plan knowing that my investments are well managed. Mark always ensure that he explains everything in detail.

Have you seen the outcome you were hoping for?

My retirement plan has been reviewed with Mark on an annual basis and I have been very happy with the performance of my investments.

What could they have done better?

Mark provides an exemplary service to his clients and excellent independent advice which is the reason I have given a 5 star rating.

What were the circumstances that caused you to initially look for an adviser?

We were introduced to Mark when the adviser linked to our Insurance Company retired. We had reached the stage where our mortgage was paid off and our sons financially independent and we wanted savings and investment advice

How has Mark Bird helped you?

During the 20+ years we have known Mark, he has helped us with retirement planning, investments and more recently inheritance tax advice. We are more than happy with the advice we have received over the years and know that we can trust Mark to always work in our best interests.

Have you seen the outcome you were hoping for?

Thanks to Mark's advice we have seen the steady growth of our investments and are also grateful to him for guiding us in age appropriate actions such as the registration of our Powers of Attorney and inheritance tax planning.

What could they have done better?

We can't think of anything that Mark could have done better. He takes care to explain the reasons for his advice and ensures we have a thorough understanding before we take any action. He is always courteous and approachable and ever mindful of our circumstances and approach to risk.

What were the circumstances that caused you to initially look for an adviser?

Needing advice on making best use of family finances and capital to ensure secure financial future.

How has Mark Bird helped you?

Mark has given outstanding advice over many years, expertly tailoring his advice according to changing circumstances. He has given support across all areas relating to my finances, giving me confidence and peace of mind.

Have you seen the outcome you were hoping for?

Mark's financial planning and investment advice has always been successful and astute, and I have been very pleased with the outcomes.

What were the circumstances that caused you to initially look for an adviser?

Mark was recommended by my previous Financial Advisor who left the UK

How has Mark Bird helped you?

Mark Has helped me with both investment and pension planning over the years. I feel my money is being dealt with in the best possible way as Mark always explains clearly what financial implications and expectations are involved. Mark is very diligent in his approach as he listens to the client and will always find the best product to suit their needs. Regular reviews are essential and Mark is always well prepared, suggesting adjustments if necessary.

Have you seen the outcome you were hoping for?

Yes, investments and pension fund continue to grow

What could they have done better?

Nothing, Mark is a very responsive, approachable and experienced Financial Advisor .

What were the circumstances that caused you to initially look for an adviser?

My mother needed to go onto a care home

How has Mark Bird helped you?

He helped me ensure I had a balanced set of investments to support mum and plan for inheritance issues.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing

What were the circumstances that caused you to initially look for an adviser?

After selling my business I needed advice to help me invest the proceeds across a range of financial products

How has Mark Bird helped you?

Mark has introduced me to a number of new investments some of which have allowed me to make use of various tax incentives

Have you seen the outcome you were hoping for?

Yes. I have been a client of Marks for nearly ten years and I am really happy with the service received.

What could they have done better?

Nothing comes to mind

What were the circumstances that caused you to initially look for an adviser?

I am the attorney for my mother's financial affairs and since she was diagnosed with Alzheimers I have had to look after her finances. With no experience of dealing with investments I needed a financial adviser.

How has Mark Bird helped you?

Mark has given advice on how to manage my Mother's finances, considering her circumstances and present requirements as well as considering her future needs. He has patiently advised and explained a number of different investment options in a clear way enabling me to make informed choices on behalf of my mother.

Have you seen the outcome you were hoping for?

It is early days, but I have complete confidence that we will receive the outcome we are looking for.

What could they have done better?

Nothing!

What were the circumstances that caused you to initially look for an adviser?

We were looking for advice re investments

How has Mark Bird helped you?

Mark has given excellent advice for over 30 years now and our assets have increased significantly, thanks to his wise recommendations!

Have you seen the outcome you were hoping for?

Absolutely! In fact the investments have been far more successful than we anticipated.

What could they have done better?

Nothing. All advice and customer care has been outstanding. We are very pleased with all Mark’s work and advice over the years.

Please provide a brief comment about your experience with Mark

First impression of Mark is excellent. He listened carefully to my requirements and his questions gave me confidence to know he immediately had a good understanding of my situation. Communication in arranging the meeting was prompt and clear and the consultation took place as agreed. Mark is very easy to talk to and I’d certainly recommend him from my experience so far. Thanks Mark!

What were the circumstances that caused you to initially look for an adviser?

Recommendation from a neighbour

How has Mark Bird helped you?

Mark has helped us for over 20 years plan and manage our savings, investments and pensions.

Have you seen the outcome you were hoping for?

Yes Mark's invaluable advice and guidance has enabled me to achieve the original objective of early retirement.

What could they have done better?

I cannot think of anything that could have been done better

What were the circumstances that caused you to initially look for an adviser?

Retirement.

How has Mark Bird helped you?

Initially provided pension and subsequently investment advice.

Have you seen the outcome you were hoping for?

Yes

What were the circumstances that caused you to initially look for an adviser?

My wife and I were looking for advice on pension investments to provide a monthly income for us in retirement. Mark was recommended to us by a friend who is already one of Marks’ clients, selecting and trusting a financial advisor with your pension pot is a huge decision to make, Mark is highly qualified and after meeting Mark we knew he was the person we could trust to advise, guide us through this complex process and manage our investments.

How has Mark Bird helped you?

Mark explained about pension drawdown, how it worked in plain language, there is a process in understanding risk-averse and risk tolerance and what our monthly financial needs are, Mark helped us through this and also explained to us about investments and income tax.

Have you seen the outcome you were hoping for?

Yes we have, Mark has given us peace of mind in our retirement, it’s nice to know Mark is looking after our investments and is always available to give advice when needed.

What could they have done better?

Nothing, everything went really smoothly, and I would highly recommend Mark and Chester Financial Wealth Management Ltd to anybody that wanted financial advice

What were the circumstances that caused you to initially look for an adviser?

Following our retirement we needed support and advice on consolidating our savings and providing a monthly income. As it’s a daunting prospect following conversations with other advisors we choose Mark for his experience, knowledge and professionalism.

How has Mark Bird helped you?

Mark takes the time to assess our needs, our attitude to risk and explain our choices in a language that we can both understand .

Have you seen the outcome you were hoping for?

Despite uncertainty in the economy and the volatility in the markets we still believe that we made the right decision.

What could they have done better?

Nothing. We have developed a relationship of trust

What were the circumstances that caused you to initially look for an adviser?

My Husband & I wanted some advice about investing our savings & felt we were not confident enough to make big financial decisions without some advice from a professional.

How has Mark Bird helped you?

Mark is a highly qualified person with years of experience but has the ability to explain things to you in a way that is easy to understand , he spent a lot of time advising us about options & explained high , medium & low risk and he was excellent at recognising which option was best for us. Mark is always at hand in person or via email for any advice.

Have you seen the outcome you were hoping for?

In our opinion our outcome has exceeded our expectations and we are very pleased

What could they have done better?

Nothing could have been done better as it was all done so well in the first place.

What were the circumstances that caused you to initially look for an adviser?

As a widow, with limited income, I needed the reassurance of help from a qualified financial adviser. My adviser at the time, whose help had been invaluable, recommended Mark as a qualified and reliable person when he himself decided to emigrate to Australia. This was ten years ago and Mark and I have had a very good professional relationship since that time.

How has Mark Bird helped you?

Mark reassured me that my investments were safe and would continue to provide a modest but very useful income. Not only have I been able to maintain my income, but my capital has grown too, despite the pandemic and current financial market turbulence. He advised me on transferring matured savings accounts to a suitable ISA, which provided a reasonable rate of interest. He has also given me very useful advice on my tax returns - beyond the call of duty!

Have you seen the outcome you were hoping for?

Yes and more generally speaking, Mark keeps an eye on things and is readily available for support.

What could they have done better?

I don't think Mark could have done anything better.

What were the circumstances that caused you to initially look for an adviser?

Moving jobs and therefore moving pension. Life planning due to growing family. Investment planning.

How has Mark Bird helped you?

Mark helped provide advice for long term life insurance planning for my wife and I. He provided an excellent solution for my previous company pension. Best of all Mark explained the advantages of VCT and suggested I consider this investment rather than making additional mortgage payments/lump sums. This strategy has paid off significantly.

Have you seen the outcome you were hoping for?

Yes, and some!

What could they have done better?

I’m not sure Mark could have done any better given the outcome we have seen.

Please provide a brief comment about your experience with Mark

Unfortunately Mark wasn’t able to handle my requirements but spent some time explaining the reasons why not. The information provided was really helpful.

What were the circumstances that caused you to initially look for an adviser?

I needed to invest savings

How has Mark Bird helped you?

He looked at my needs and suggested options which would work for me then made the investments for me.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Mark's service is so good I can't think how it could be better for someone in my circumstances.

What were the circumstances that caused you to initially look for an adviser?

After the death of my wife I needed to review my Financial circumstances. I completed an initial review with Mark who was very helpful and considerate.

How has Mark Bird helped you?

After the review, it became very apparent that although I was looking for low risk investment, it would potentially be more beneficial to me and my family for me to transfer my pension. This spread my financial investments to help reduce risk. I later found that I was being made redundant, and again, Mark helped me to invest some of the capital in a tax efficient manner. After transferring my pension and seeing my investments grow I reviewed some of my risk capability. Mark provided details of possible options and completed all transfers to the portfolio in a seamless manner.

Have you seen the outcome you were hoping for?

I have seen a steady growth in my fund that I have been very satisfied with and have regular reviews. I'm also informed when there are new potential investments that may be of interest to me.

What could they have done better?

I can't actually identify anything.

What were the circumstances that caused you to initially look for an adviser?

Previous adviser retired and Mark came highly recommended from a relative.

How has Mark Bird helped you?

Mark has advised me on my investments, inheritance planning and retirement planning (including drawing down an income from my pension funds).

Have you seen the outcome you were hoping for?

Mark has exceeded my expectations in all aspects of my financial planning. My investments and pension funds have all performed very well, even throughout the pandemic. Mark’s ongoing support provides peace of mind and has allowed me to enjoy my retirement without having to worry about my finances. I trust Mark completely and would have no hesitation in recommending Marks services to anyone else that needs financial advice.

What could they have done better?

Nothing that I can think of as I’m very pleased with everything Mark has done.

What were the circumstances that caused you to initially look for an adviser?

My husband and I both wanted and needed help with investments, as we both did not feel confident to make big financial financial decisions.

How has Mark Bird helped you?

Mark took a lot of time and trouble explaining everything to us, e.g. possible risks i-regarding some possible financial decision, advising us on high / medium and low risk investment possibilities.

Have you seen the outcome you were hoping for?

Yeses 100% satisfied with the outcome.

What could they have done better?

In my opinion (my husband unfortunately died in the meantime ) I really cannot think of any issue which could have been dealt in a better way .

What were the circumstances that caused you to initially look for an adviser?

General financial advice

How has Mark Bird helped you?

Assistance with savings

Have you seen the outcome you were hoping for?

Yes

What were the circumstances that caused you to initially look for an adviser?

We sold a property

How has Mark Bird helped you?

Recommended investments

Have you seen the outcome you were hoping for?

Yes

What were the circumstances that caused you to initially look for an adviser?

I required advice on the areas ticked above.

How has Mark Bird helped you?

Mark reviewed my existing provision and advised on the best way to move forwards.

Have you seen the outcome you were hoping for?

I am more than happy with the outcomes of the help that Mark has provided for my family.

What could they have done better?

Everything that Mark does is to the highest standards.

What were the circumstances that caused you to initially look for an adviser?

I had an investment portfolio which was set us when I was widowed. Although I was reasonably happy with the advice I had been given back then, I just had the feeling that my investments could perhaps be working harder for me.

How has Mark Bird helped you?

I have been a client of Mark Bird's since 2009. Mark totally reviewed my investments and made some gentle, uncomplicated recommendations that he felt would not just bring me greater financial rewards in the future, but also make my investments safer, by adding more diversity and making them more tax efficient too. Mark has also given me great peace of mind, because I feel he personally cares for his clients and their families and actively makes sure that he has an overview of the market so that he can give the right advice at the right time. I feel I can totally trust that he has my best interest at heart. I value this greatly!

Have you seen the outcome you were hoping for?

Yes, most definitely! Mark has been my financial advisors sine 2009. I am confident that my investments have grown more over the years, as a result of following Marks advice. I feel he has a valued overview of the market and he conducts his business in a relaxed, yet efficient way. Meeting up with Mark for a financial review, or at my instigation because I needs some advice, feels like meeting up with a very knowledgeable valued friend. He's Good!

What could they have done better?

Totally satisfied with every aspect of my contact and service outcomes from my dealings with Mark Bird and his company over the years. I suppose their is always room for improvement, but I'm struggling to think of anything that could have been done better. I am grateful that friends recommended him to me. Thank You for the opportunity of recommending Mark Bird and his company.

What were the circumstances that caused you to initially look for an adviser?

Mark has been giving financial advice to my family for many years. After the loss of my husband he supported me in managing all my financial affairs.

How has Mark Bird helped you?

Mark has provided financial advice across the board for me, managing my savings and investments with excellent results, enabling me to feel secure about my financial future, and confident in his professional expertise and personal integrity.

Have you seen the outcome you were hoping for?

Yes, I am extremely happy with all areas of advice.

What could they have done better?

All general advice, products recommended and implemented and standard of service have been of the highest standard.

What were the circumstances that caused you to initially look for an adviser?

.

How has Mark Bird helped you?

We have continued to ask for Mark for financial support as we progress through our careers and look at pension, saving advice/guidance. Mark is always patient with us and takes considered time to explain all the best options based on our personal circumstances. As we are quite limited in our understanding of savings/investment opportunities, without Mark we would have struggled to make the best of our savings. Mark is gently focusing us on closing down important decisions e.g. wills, investing, where he can see we need the most help - and we do ?. Mark is confidently conversant with all aspects of savings and I really don’t think our retirement funds would be as healthy without Mark's advice. Our changing circumstances means that Mark has plenty of opportunity to help and guide us. We are very pleased with returns on investments and are currently considering inheritance planning options

Have you seen the outcome you were hoping for?

We are very pleased with returns on investments and are currently considering inheritance planning options.

What could they have done better?

Nothing

What were the circumstances that caused you to initially look for an adviser?

In 2004 we received an inheritance, and needed advice and guidance.

How has Mark Bird helped you?

Gave us advice and a variety of options.

Have you seen the outcome you were hoping for?

We certainly have.

What could they have done better?

Nothing more.

What were the circumstances that caused you to initially look for an adviser?

We were approaching retirement and looking for advice in savings and investment opportunities

How has Mark Bird helped you?

Mark offered clear and concise advice on the appropriate approach for our needs Even during lockdown communicating via Zoom

Have you seen the outcome you were hoping for?

Yes we are very satisfied with our investments

What could they have done better?

I cannot think of anything of substance

What were the circumstances that caused you to initially look for an adviser?

My husband and I inherited some family money.

How has Mark Bird helped you?

He came to visit us in 2002.

Have you seen the outcome you were hoping for?

Yes.

What could they have done better?

Don't know of anything.

What were the circumstances that caused you to initially look for an adviser?

My previous one was retiring

How has Mark Bird helped you?

Moving my pension and savings to ones that suited my requirements better after having explained what my options were .

Have you seen the outcome you were hoping for?

Yes indeed , the investments have done well and I have flexibility going forward.

What were the circumstances that caused you to initially look for an adviser?

Pension advice and investments

How has Mark Bird helped you?

Mark set up my pension through my workplace and advised on where to invest to get the best return and growth for my money

Have you seen the outcome you were hoping for?

Yes, it's all worked well so far. As we all know, investments can go down as well as up but this is down to markets.

What could they have done better?

Sometimes a little slow sending out documents for checking and signing.

What were the circumstances that caused you to initially look for an adviser?

Following the sale of property I was looking for An expert in the financial world to give an independent advice on savings and investments

How has Mark Bird helped you?

He reviewed my situation and advised accordingly based on my degree of caution.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing under the present climate

Please provide a brief comment about your experience with Mark

I had a complex situation regarding tax and estate planning. Mark was accessible, listened, was clear in his advice and looked at my situation as a whole with understanding. His advice was instrumental in my ability to proceed.

What were the circumstances that caused you to initially look for an adviser?

Whilst considering early retirement and having a final salary pension running, with medical conditions, I wanted to know what my options where.

How has Mark Bird helped you?

Mark was recommended to me. I met up with Mark to discuss my circumstances, Mark then presented me with options, along with some recommendations, he explained things in an easy to understand format, demonstrating an understanding of both my concerns and circumstances. he then presented me with a policy that looked to fulfil my criteria.

Have you seen the outcome you were hoping for?

The policy Mark recommended to me has fully met my expectations, giving me the peace of mind I was looking for, for me personally I have the comfort of a regular income and for my family a level of protection I was hoping to pass on. Mark has an exceptional ability to make people feel at ease, having been in management for 26 years + it is a pleasure to deal with such an professional person.

What could they have done better?

Nothing, Mark listened to my concerns, demonstrated an understanding and has followed up on me on a regular basis, he is a shining example of what an adviser should be.

Please provide a brief comment about your experience with Mark

Following many phone calls and only 1 visit ( due to covid restrictions) intend to start the process of Mark taking care of my financial needs upon retirement. So far Mark has left an impression of someone genuine and trustworthy. He is very knowledgeable, professional and helpful and explains things in a language you understand. Looking forward to building up a solid relationship

What were the circumstances that caused you to initially look for an adviser?

I was in need of advice in planning my pension options, having been a nomad in terms of work I had several pension pots that needed either sitting on or consolidating.

How has Mark Bird helped you?

Mark helped me set up a draw down pot where several of my smaller pensions could be placed to provide an improved return/pension option

Have you seen the outcome you were hoping for?

Yes the draw down pot that Mark suggested that I take on has easily achieved the expected return

What could they have done better?

Nothing really, the advice that I was given has certainly proved to be sound and will, when I decide to take the income, be the icing on the cake.

What were the circumstances that caused you to initially look for an adviser?

I came into money following the death of a family member and needed advice about how best to invest the money. Mark was recommended to me by a friend.

How has Mark Bird helped you?

Mark took time to discuss my needs, assessed my attitude to risk and presented a number of options to enable me to make an informed decision about which option was best for my families needs.

Have you seen the outcome you were hoping for?

Yes.

What could they have done better?

There is nothing that I can suggest that Mark could do better, I have am really happy to recommend him to others.

What were the circumstances that caused you to initially look for an adviser?

My previous financial adviser retired and, as I had met Mark in a different context, I decided to transfer to him rather than to the person I was being passed over to who I didn't know.

How has Mark Bird helped you?

Mark explained thing clearly and took into account the bigger picture of what my personal financial circumstances are . He is friendly and approachable as well as being highly knowledgable about the financial world.

Have you seen the outcome you were hoping for?

Mark transferred my pension savings into a scheme which would give more flexibility in the future and which was more streamlined for risk but was also better performing. He also transferred an ISA into a better performing plan. I've also discussed matters to do with passing on inheritance and received sound advice .

What were the circumstances that caused you to initially look for an adviser?

I had a lump sum Pension from a Divorce settlement.

How has Mark Bird helped you?

Marks advice was invaluable at the time as I had no idea how to invest it. We spoke at lengths to ensure it was the right long term investment choice for me.

Have you seen the outcome you were hoping for?

Yes the outcome has done far better than I expected and the advice from Mark was invaluable and exceeded my expectations.

What could they have done better?

Mark was very professional and his advice and knowledge and expertise was totally invaluable.

What were the circumstances that caused you to initially look for an adviser?

We approached Mark for financial advice following my redundancy around 17 years ago

How has Mark Bird helped you?

He gave us excellent advice in easy to understand terms on investments suitable for us

Have you seen the outcome you were hoping for?

We have seen steady growth on our investments over the years

What could they have done better?

Nothing, Mark has up to date knowledge, and has always given us the best advice

What were the circumstances that caused you to initially look for an adviser?

We first had a financial adviser linked to our Insurance company and when he retired we were introduced to Mark. We had reached the stage where our mortgage was paid off and our sons financially independent and we wanted savings and investment advice.

How has Mark Bird helped you?

During the 20 years we have known Mark, he has helped us with retirement planning, investments and more recently inheritance tax advice. We are more than happy with the advice we have received over the years and know that we can trust Mark to always work in our best interests.

Have you seen the outcome you were hoping for?

Thanks to Mark's advice we have seen the steady growth of our investments and are also grateful to him for guiding us with age appropriate actions such as the registration of our Powers of Attorney and inheritance tax planning.

What could they have done better?

We can't think of anything that Mark could have done better. He is always courteous and approachable and ever mindful of our circumstances and approach to risk.

What were the circumstances that caused you to initially look for an adviser?

I operate several companies that are owned by myself and my wife and around 6 years ago we had reached the conclusion that whilst my businesses were pursuing planned strategies and being well-catered for whilst doing so by of having access to expert advice when required, my personal financial affairs were not receiving the same continual levels of structured attention....which is ridiculous when you think about it - the cobbler's kids run barefoot etc etc. At the time we undertook to correct this situation as a priority and requested introductions to their financial advisors from several close personal and professional acquaintances, had meetings with what I considered to be the "top 3" of them and based on those meetings we decided to proceed with Mark Bird/CFWM.

How has Mark Bird helped you?

Mark's brief was/is to treat our finances and financial aspirations with the same level of considered thoughtful planning as we would like to if we could, and to have the same level of interest in proactively managing our finances as I do. And I have to say Mark has done exactly that! Since starting our relationship Mark has been instrumental in planning and delivering successful strategies to encompass investments, tax planning, company profits extraction, retirement and IHT planning.

Have you seen the outcome you were hoping for?

Yes, actually the outcome has been better than hoped for.

What could they have done better?

We've definitely seen outcomes substantially over and above those we'd originally hoped for; we've also noticed that the quality of the administrative paperwork has improved since Nina joined to help Mark out in this area.

What were the circumstances that caused you to initially look for an adviser?

Inheritance.

How has Mark Bird helped you?

He discussed various aspects of our personal and financial situation. We completed a financial questionnaire which established our immediate objectives. He went through the types of products ,companies or investment markets that he could recommend to us.

Have you seen the outcome you were hoping for?

Yes

What were the circumstances that caused you to initially look for an adviser?

My previous adviser retired, transferring his clients to another adviser. The new adviser wasn’t good so Mark was recommended to me by one of his clients.

How has Mark Bird helped you?

Mark listened to my needs and came up with a solution without making me feel like a financial incompetent.

Have you seen the outcome you were hoping for?

So far so good

What could they have done better?

I have no interest in financial matters, but I still want my money to work for me. I take advice because it’s outside my realm of expertise. Maybe a little less information would have suited me, but I understand that you have standards to comply with.

What were the circumstances that caused you to initially look for an adviser?

Poor investment advice from bank

How has Mark Bird helped you?

Assisted in transfer of investments to more appropriate services. Protected and growth of ISAs. Offered opportunities for tax efficient investment.

Have you seen the outcome you were hoping for?

Yes certainly. I have a more balanced schedule of investments and an opportunity annually for a review. Returns are better than my previous experience. Administration is also all taken care of.

What could they have done better?

I could not have had a better experience.

What were the circumstances that caused you to initially look for an adviser?

We are retired and inherited some money when our parents died. We wanted to simplify our investments and invest wisely.

How has Mark Bird helped you?

By helping us into safe investments, inheritance planning for our children and simplifying our finances etc.

Have you seen the outcome you were hoping for?

Yes, as far as we know...

What could they have done better?

We don't think so: He has been attentive and prompt in dealing with our affairs and has paid us plenty of visits.

What were the circumstances that caused you to initially look for an adviser?

I needed advice on transferring a final salary pension , and after a discussion with a friend who was a retired financial advisor Mark Bird was recommended. I found Mark to be an extremely polite and very professional person, whose advice suited me, I then placed my pension in his hands, and I must state how well he has handled it. The communication and visits from Mark are first class. I have had no qualms whatsoever of recommending this highly professional to my close friends.

How has Mark Bird helped you?

Transferred and managed my pension, having understood my needs

Have you seen the outcome you were hoping for?

Yes, I am now drawing a pension whilst still benefiting from growth

What could they have done better?

I find it difficult to make a suggestion for improvement

What were the circumstances that caused you to initially look for an adviser?

Advice required regarding savings to invest and forthcoming pension payments

How has Mark Bird helped you?

Introduced us to an investment vehicle that we had no prior knowledge of and reinforced my existing view regarding decisions to be made in respect of my pension

Have you seen the outcome you were hoping for?

Too early to say but am happy with the advice provided and the decisions we have taken

What could they have done better?

Cannot think of any suggestions

What were the circumstances that caused you to initially look for an adviser?

Financial advice required re investment of pension.

How has Mark Bird helped you?

He gave me excellent advice and helped me to invest my pension safeley.

Have you seen the outcome you were hoping for?

Yes. very satisfied with present investment.

What could they have done better?

Nothing !!!

What were the circumstances that caused you to initially look for an adviser?

In 1998 at the age of 50 years, I found myself looking for advice on how to best manage my existing occupational pensions and future investment planning.

How has Mark Bird helped you?

He reviewed my financial situation and made recommendations that in the fullness of time I have been satisfied with. His ongoing support and advice have always been sound from my point of view and clearly explained at all times.

Have you seen the outcome you were hoping for?

Currently the outcome of my investments and pension planning have met and perhaps exceeded the initial expectations and I am very happy to continue to engage in Mark's services and advice for the future .

What could they have done better?

Nothing really to improve from my perspective and hope to continue with Mark's advice for the next 20 years at least.

What were the circumstances that caused you to initially look for an adviser?

Mark was recommended when we where looking to invest a lump sum from redundancy.

How has Mark Bird helped you?

We had no idea what the best investment where for us Mark advised us what investments he thought would suit our needs He explained in in simple terms.

Have you seen the outcome you were hoping for?

Yes our investments are performing well to date His forecast for the future looks like we should be in a comfortable position financially in retirement.

What could they have done better?

Nothing we have been more than happy with all his advice. We appreciate the home appointments Mark provides excellent service in a friendly manner

What were the circumstances that caused you to initially look for an adviser?

I have had a financial advisor for many years and when a previous one moved on I found Mark. At the time I needed financial advice around retirement so particularly wanted help with this aspect of my finances.

How has Mark Bird helped you?

Mark listened to what I wanted to achieve from my pension and weighed up my options for retirement. He then went off and constructed a plan for me which he thoroughly and clearly explained before I agreed to his advice. Mark continues to review this plan yearly if not before and will suggest adjustments if necessary. With Mark I have always felt that I am investing to suit my needs and feel that Mark will always find the best product for me.

Have you seen the outcome you were hoping for?

Yes, by following mark's excellent advice I am now in a position that I can retire early if I so wish. Yes,.

What could they have done better?

Nothing in my opinion. mark is very knowledgeable, listens to his clients and is very accommodating even making our appointments to suit my busy schedule which often have to be late in the evening.

What were the circumstances that caused you to initially look for an adviser?

Looking to invest lump sum from pension.

How has Mark Bird helped you?

Mark enabled me to choose te best investment for my money and dealt with all my questions with patience, clarity, and excellent knowledge base.

Have you seen the outcome you were hoping for?

I have seen my investments grow as illustrated and i am happy to continue with this.

What could they have done better?

I can only complement Mark on his professionalism.

What were the circumstances that caused you to initially look for an adviser?

I realised I needed professional help in such important financial fields.

How has Mark Bird helped you?

He provided the help I needed in a pleasant, competent, totally professional manner.

Have you seen the outcome you were hoping for?

Yes.

What could they have done better?

None that I was aware of or indeed can think of.

How has Mark Bird helped you?

We have dealt with Mark since 2004 after receiving an inheritance. He has a thorough understanding of our financial situation, attitude to risk and objectives. He is very knowledgeable and approachable. The outcome so far has been very good and investments continue to perform well. Would definitely recommend Mark’s services.

How has Mark Bird helped you?

How do you improve excellent service? Having the need to put our financial affairs in order, we contacted Mr Mark Bird. He understood our situation - probably better than we did - and set about putting our minds at rest. His forecast and outcomes are a comfort. He provides exceptional professional service.

How has Mark Bird helped you?

We initially contacted Mark in 2001 to advise us on and look after our investments. He always explains everything in detail in a way that is helpful and easy to understand. We look forward to continuing our relationship with Mark for many years to come and would have no hesitation in recommending Mark to others.

How has Mark Bird helped you?

We have continued to ask for Mark for financial support as we progress through our careers and look at pension, saving advice/guidance. Mark is always patient with us and takes considered time to explain all the best options based on our personal circumstances. As we are quite limited in our understanding of savings/investment opportunities, without Mark we would have struggled to make the best of our savings. Mark is gently focusing us on closing down important decisions e.g. wills, investing, where he can see we need the most help - and we do :-). Mark is confidently conversant with all aspects of savings and I really dont think our retirement funds would be as healthy without Mark's advice. Our changing circumstances means that Mark has plenty of opportunity to help and guide us. We are pleased with returns on investments and are currently considering inheritance planning options.

What could they have done better?

At this point I cannot see anything where Mark could improve - delighted with his support :-)

What were the circumstances that caused you to initially look for an adviser?

My husband passed away unexpectedly.

How has Mark Bird helped you?

Mark was extremely sympathetic and gave, as always, very useful advice. He pointed me in the right direction and because of this I was able to receive funds that I otherwise would not have received.

Have you seen the outcome you were hoping for?

As a widow, I am still a good way away from feeling that my circumstances have settled down. However, due to Mark's kindness and expertise I am in a much better position financially than I might have been otherwise.

What could they have done better?

Silly question!!!

What were the circumstances that caused you to initially look for an adviser?

To advise me the best possible way to invest my money.

How has Mark Bird helped you?

He gave me several options, and explained each one very clearly.

Have you seen the outcome you were hoping for?

I am a widow, So far the out come has been satisfactory.

What could they have done better?

Always room for improvement, In my case, I don't think Mark could have done much better. He is always there if I need any advice.