Neil Henderson

What were the circumstances that caused you to initially look for an adviser?

My wife and I are getting closer to retirement so thought we ought to consult a financial advisor to help us plan for the future.

How has Neil Henderson helped you?

Neil has helped us with a financial plan that balances both our current lifestyle choices and commitments with our retirement goals. We've learnt so much from Neil through the planning process and feel so much more confident about our financial future.

Have you seen the outcome you were hoping for?

Yes, we have a financial plan, new insights on tax efficiency and are thrilled with the service that Neil has provided.

What could they have done better?

N/A

What were the circumstances that caused you to initially look for an adviser?

My wife and I are soon to retire and will be looking to invest. I need to be able to trust my advisor 100%

How has Neil Henderson helped you?

Neil, has discussed at length and research various options for our future financial planning

Have you seen the outcome you were hoping for?

We are still in the planning stages at no fault of Neil, we await a pensions forecast from Policing. However Neil has discussed numerous options which provides great confidence to our future planning and financial stability

What could they have done better?

Nothing

What were the circumstances that caused you to initially look for an adviser?

We wanted to review our finances and plan for retirement.

How has Neil Henderson helped you?

Neil guided us through reviewing our finances, which we had been putting off. He was thorough & patient. He took time to listen to us and helped us to understand our options.

Have you seen the outcome you were hoping for?

We now have a lot more clarity and feel more organised and prepared for the future.

What could they have done better?

I don't think Neil could have done anything better. He was patient and always tried to clarify/ simplify matters when I didn't understand.

What were the circumstances that caused you to initially look for an adviser?

To make the best decision on pension / savings / income in a complicated scenario

How has Neil Henderson helped you?

Improved understanding of options to make an informed decision

Have you seen the outcome you were hoping for?

Yes - now at the point to action the decisions

What could they have done better?

Nothing

What were the circumstances that caused you to initially look for an adviser?

Need for financial planning.

How has Neil Henderson helped you?

Confident I have taken advice.

Have you seen the outcome you were hoping for?

Yes.

What were the circumstances that caused you to initially look for an adviser?

My husband and I were planning early retirement.

How has Neil Henderson helped you?

Neil gave us sensible, no nonsense, advice about augmenting our pensions while we were still working. This ultimately has enabled us to take early retirement under a voluntary redundancy scheme. Neil is helping us to manage our assets for the future.

Have you seen the outcome you were hoping for?

So far, so good!

What could they have done better?

Nothing

What were the circumstances that caused you to initially look for an adviser?

Planning for retirement

How has Neil Henderson helped you?

Helped me to thoroughly understand our financial position and to put together a financial plan for the future.

Have you seen the outcome you were hoping for?

We now have a proper financial plan and I am more confident in the financial decisions that I will need to take.

What could they have done better?

I can't think of anything that could have been done better.

What were the circumstances that caused you to initially look for an adviser?

understanding planning for the medium and long term

How has Neil Henderson helped you?

cashflow forecasting and understanding pension requirements

Have you seen the outcome you were hoping for?

yes

What could they have done better?

Neil was very helpful in all aspects of his work.

What were the circumstances that caused you to initially look for an adviser?

Help with financial planning, insurance cover and pension

How has Neil Henderson helped you?

Neil has helped me select the policies and covers applicable to my circumstances. He has helped me filter out all the unnecessary policies which can be pushed your way, and ensure I put in place only relevant cover. He has guided me on how best to invest my money with the long term goal of financial security for me and my family.

Have you seen the outcome you were hoping for?

My financial position has improved and continues to improve under Neil’s guidance. I have seen very recent real benefit after critical care cover put in place unfortunately had to come into use. This significantly eased the burden brought about by these unfortunate and unforeseen circumstances.

What could they have done better?

N/A

What were the circumstances that caused you to initially look for an adviser?

Received an inheritance and wanted independent advice on how best to invest it, as well as a general financial review.

How has Neil Henderson helped you?

Neil conducted a thorough fact find and took time to get to know me, my financial history, motivations and preferences. I was then given a recommendation report which Neil went through with me in detail, checking I understood everything. I was quite nervous but Neil put me at ease, patiently answered my questions and didn't rush me to make decisions. As well as finding me a suitable investment fund for my lump sum, which I would never have been able to find or access myself, Neil provided a full review of all my financial arrangements, including pensions. Support has been ongoing and ad hoc, with an annual review. Communication from Neil has been excellent and the client portal on the Mission Financial Planning website is easy to use.

Have you seen the outcome you were hoping for?

Yes, I am satisfied with the performance of my investment. I also have a better understanding of my financial position than I did 18 months ago, before I sought advice.

What could they have done better?

Nothing.

What were the circumstances that caused you to initially look for an adviser?

Pension & Investment pots that required management

How has Neil Henderson helped you?

He is a person I trust to give independent impartial advise

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Not a lot

What were the circumstances that caused you to initially look for an adviser?

I wanted advice on my financial planning from an expert.

How has Neil Henderson helped you?

Neil has been my financial advisor for the last ten years. He listens to your wants and needs and acts accordingly. I have confidence in his actions. He is very honest and trustworthy.

Have you seen the outcome you were hoping for?

Yes. I feel he has done his best for me.

What could they have done better?

I am fully satisfied with the service I have received. Neil is a very conscientious and professional gentleman.

What were the circumstances that caused you to initially look for an adviser?

Retirement and the need to manage lump sums in the best possible way.

How has Neil Henderson helped you?

Neil has made sure that all monies have been invested in the best possible way, giving a good financial outcome

Have you seen the outcome you were hoping for?

Yes within the constraints of the current climate

What could they have done better?

Not a lot.

What were the circumstances that caused you to initially look for an adviser?

Out worryd

How has Neil Henderson helped you?

Advic

Have you seen the outcome you were hoping for?

Disappointed in fall of valu

What could they have done better?

??

What were the circumstances that caused you to initially look for an adviser?

I had money to invest

How has Neil Henderson helped you?

With courteous and helpful advice. Accurate and secureee

Have you seen the outcome you were hoping for?

All has been as i expected

What could they have done better?

For me, nothing

What were the circumstances that caused you to initially look for an adviser?

Neil was an employee with Rutherford Wilkinson, where he looked after my wife and myself. When he set up his own firm we had no hesitation moving our business with him.

How has Neil Henderson helped you?

Neil’s manner, integrity and attention to detail is second to none. I do not enjoy dealing with finances, but my wife and I have peace of mind that this is being dealt with both efficiently and effectively by Neil. This is borne out by good returns in very difficult times.

Have you seen the outcome you were hoping for?

Yes, and more.

What could they have done better?

Absolutely nothing comes to mind.

What were the circumstances that caused you to initially look for an adviser?

Recently retired and not particularly happy with service from previous financial advisor.

How has Neil Henderson helped you?

Neil is very personable. He has helped myself, and my father in his 90’s, by giving trusted advice on pensions and investments in a friendly and professional manner. Neil compiles detailed reviews and recommendations which are clear and easy to understand.

Have you seen the outcome you were hoping for?

Definitely. Neil really considers individuals circumstances and offers advice accordingly.

Please provide a brief comment about your experience with Neil

Neil listened very carefully and precisely to my financial query. He was quick to spot opportunities and comprehensive with those suggestions. Neil's breadth of knowledge and intuitive application of different options to our situation was very helpful. I am not a novice in this area, but quickly bowed to Neil's expertise.

What were the circumstances that caused you to initially look for an adviser?

I was after help and advice on managing my finances

How has Neil Henderson helped you?

He's provided great advice and made helpful suggestions on how to better manage my money. He's also brilliant at getting paperwork drafted promptly and minimising the admin on my end

Have you seen the outcome you were hoping for?

Yes, I'm very happy with the outcome he's achieving

What were the circumstances that caused you to initially look for an adviser?

Initially (which was 25 years ago) it started with mortgage advice and then pensions and broadened into general financial planning.

How has Neil Henderson helped you?

With general financial planning eg advice on ISA's and pensions and more specifically in connection with pension transfers . Neil has also advised in connection with the setting up of my new business and cash extraction/income planning.

Have you seen the outcome you were hoping for?

Yes.

What could they have done better?

Not a lot.

What were the circumstances that caused you to initially look for an adviser?

We have had a financial adviser for some time and have used Neil, at his previous company, for a number of years. Fortunately we made contact with him in his new business.

How has Neil Henderson helped you?

Neil has given solid advice that is easy to understand. He spends as much time as necessary to explain details fully. He has advised us on Pensions, Investments, and tax efficiencies on all our monies.

Have you seen the outcome you were hoping for?

Yes, given the current economic climate, his advice has been good, sensible and in keeping with our investment strategy.

What could they have done better?

Given the current economic climate there is not much more Neil could have done.

What were the circumstances that caused you to initially look for an adviser?

We had worked with Neil a few years ago and always felt 'in safe hands'. We were unhappy with our financial advisors as they were not giving us the level of interaction and active advice we had expected and wanted.

How has Neil Henderson helped you?

Neil puts the time and effort into making sure his advice to us is personal to our circumstances, relevant for our needs and current. He always is genuine in his approach to helping us and we feel very reassured by this and therefore confident in our financial planning going forward.

Have you seen the outcome you were hoping for?

Under the current global circumstances .... yes.

What could they have done better?

We have been very happy with all of the work/advice Neil has given us to date.

What were the circumstances that caused you to initially look for an adviser?

I stopped working some years ago and Neil has been advising my husband for some time, a service he is absolutely delighted with, so it made perfect sense for me to be advised by Neil as well.

How has Neil Henderson helped you?

Neil has advised me as to my Personal Pension as well as acting as a general financial sounding board which has worked well over the past several years.

Have you seen the outcome you were hoping for?

Yes my personal pension position is in a much better place that it was several years ago annd I am very satisfied.

What could they have done better?

Nothing that I can think of?

What were the circumstances that caused you to initially look for an adviser?

When the business was sold we needed financial advice to provide an income from investments

How has Neil Henderson helped you?

Neil reviews my financial planning annually and advises me on the best investments to provide the best returns.

Have you seen the outcome you were hoping for?

Most of the time

What could they have done better?

This depends on the financial markets and therefore beyond his control

What were the circumstances that caused you to initially look for an adviser?

I needed help to deal with the complexities of pensions, future financial planning and retirement planning whilst working and having a busy life.

How has Neil Henderson helped you?

Neil takes time to carefully assess an individual financial situation before giving tailored advice in a clear, concise way that is easy to understand. He keeps great records and produces very clear financial summaries to make the situation easy to understand. Neil is very flexible in being willing to arrange meetings to fit in with my schedule. Neil has made a huge difference to my life plans by his advice on pensions and retirement planning.

Have you seen the outcome you were hoping for?

Excellent outcomes achieved in terms of pension and financial planning and enabling me to make appropriate plans for the future of myself and my family.

What could they have done better?

Nothing. The service has always been outstanding, over the many years I have had advice from Neil.

What were the circumstances that caused you to initially look for an adviser?

To improve on the investments I had made to better provide income for retirement

How has Neil Henderson helped you?

Clear advice on all aspects with further advice to seek further opinion from my solicitor when making big decisions about inheritance.

Have you seen the outcome you were hoping for?

My pension pot has grown during a difficult financial period under Neil’s care.

What were the circumstances that caused you to initially look for an adviser?

I set up my own business and wanted to start planning for the future and putting pensions etc in place

How has Neil Henderson helped you?

Took the time to find out what my situation is, what I hope to achieve etc. Talked through a number of different options and made the process very easy

Have you seen the outcome you were hoping for?

Definitely. I have things in place for the future that I was looking for

What could they have done better?

Nothing. Great service and a lovely guy

What were the circumstances that caused you to initially look for an adviser?

Needed help on protection / pensions.

How has Neil Henderson helped you?

Provided advice on retirement and protection. Also put protection in place.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

N/a

What were the circumstances that caused you to initially look for an adviser?

Retirement and better use of disposable cash.

How has Neil Henderson helped you?

Neil is very knowledgeable and keeps me up to date with progress on my pensions and investments on a regular basis, whilst making sure he understands what I need from them. Highly recommended.

Have you seen the outcome you were hoping for?

Yes, particularly given market volatility over the last couple of years.

What could they have done better?

Nothing that I’m aware of.

What were the circumstances that caused you to initially look for an adviser?

I was looking to retire.

How has Neil Henderson helped you?

I am very cautious when it comes to my finances and I was very worried about investing my lump sum; would I make the right decision, would I feel pressurised into something I didn’t feel comfortable with? I needn’t have worried. Neil had guided me and reassured me every step of the way. When I had questions he answered them immediately and put my mind at ease.

Have you seen the outcome you were hoping for?

Absolutely. I am currently

What could they have done better?

I fully retire in the summer, my investments are in place and I am very satisfied that they will support me during this next stage of my life. Thanks to Neil, I feel I have a bright future.

What were the circumstances that caused you to initially look for an adviser?

Change in personal circumstances.

How has Neil Henderson helped you?

I have known Neil for almost 20yrs and he has consistently advised me in the areas of pensions, investments and other financial matters at various key stages in my life. We have built up a trusting relationship and I would highly recommend his company, Mission Financial Planning, as an organisation that you could trust to listen, analyse and provide objective recommendations that will almost certainly help you achieve your financial goals, whatever they might be. It has been fantastic to see Neil set up a modern, digital financial planning company that is already feeling refreshing to deal with.

Have you seen the outcome you were hoping for?

Yes, I have already met a number of my financial goals.

What could they have done better?

Nothing that comes to mind.

What were the circumstances that caused you to initially look for an adviser?

At the age of 55yrs I'm semi retired and needed financial advice .

How has Neil Henderson helped you?

Neil listened to what my wife and I had to say and gave us good options .

Have you seen the outcome you were hoping for?

Yes .

What could they have done better?

We can't really find a fault. The big positive for us was that we felt Neil bought into what we were looking to achieve, and he delivered it !

What were the circumstances that caused you to initially look for an adviser?

I was an existing client of the firm; the previous advisor retired. I have personal pension funds and other financial assets.

How has Neil Henderson helped you?

Neil is extremely professional in his approach to me and my family as clients. In dealing with our financial affairs I have always found Neil to be totally thorough and diligent. I always find him very helpful and patient in clarifying the technical complexities of Pensions and Inheritance/Estate Law and Practice, which I like to comprehend before acting on advice.

Have you seen the outcome you were hoping for?

Neil has successfully managed our Pension and personal Financial Asset Investments for the past six years. During this time we feel that we have benefited significantly from his advice and guidance; I would not hesitate in recommending him to any of my close friends and family.

What could they have done better?

There are no significant issues to mention.

What were the circumstances that caused you to initially look for an adviser?

Due to an inheritance, I needed to look at investments and Pensions.

How has Neil Henderson helped you?

Neil is a genuine and approachable person, who makes one feel at ease and comfortable. He is extremely knowledgeable, yet will endeavour to acquire any information he does not have instant access to. This is really important because it means we trust the information he gives us and that is a huge plus for us. He presents information in a clear manner, providing detailed information which helps us make informed choices and decisions. He has an easy manner and provides patient supportive guidance, which allows you to choose how to proceed.

Have you seen the outcome you were hoping for?

Whilst the poor market of the last 10+ years are unfortunate, Neil’s professionalism, clear guidance and advice, provided options, which maximised the opportunity for growth, whilst ensuring I was comfortable with how I chose to proceed.

What could they have done better?

I’m not sorry to say, Neil couldn’t do better. His easy, friendly and patient disposition, coupled with a very secure knowledge of the business, makes me feel very secure and confident.

What were the circumstances that caused you to initially look for an adviser?

There were multiple reasons for seeking financial advise - we have a rental property, several pension pots from previous employments and had no life insurance cover to speak of. With 2 young children, and elderly parents, it was long overdue that we put some protection in place and ensured that we were saving efficiently for the future.

How has Neil Henderson helped you?

Neil listened to our concerns and collected all the information, he then laid out in clear terms the various ways in which we could be more efficient with our investments, gave guidance on how to maximize our pension & retirement planning, explaining the various types of pension options available and provided information of several alternative levels of life insurance & income protection that suited out requirements. After careful consideration and further consultations with Neil, we settled on the best solution for our needs.

Have you seen the outcome you were hoping for?

Yes - after reviewing pension contributions and re-assessing my risk profile, I have seen an notable increase in my pensions pot. We have also made steps to put aside savings and put additional income to better use. All whilst finally having some peace of mind from life cover & income protection. All in all, we feel much happier, better informed and secure after taking advice from Neil and putting his recommendations into action.

What could they have done better?

Not a lot - Neil was professional, well presented, patient and easy to talk to. He listened to our concerns, found easy ways to explain the options and presented alternative solutions & view points that we had not considered. He presented all the options, talked us through the process and allowed us to question all areas of financial advice before making our own decisions.

What were the circumstances that caused you to initially look for an adviser?

Having recently moved house and taking out an increased mortgage, it was prudent for me to review the level of cover offered by my Employer to cover potential loss of income through illness, or death. On reviewing my cover, I decided that the level in place was not adequate, and therefore required further advice from a Financial Adviser.

How has Neil Henderson helped you?

Neil explained the different products on the market, reviewed my situation and made a couple of different recommendations based upon my circumstances and budget. He expertly presented the options available and made the whole process seamless. He was able to articulate the products well, and I am confident that he was able to obtain the most competitive prices available.

Have you seen the outcome you were hoping for?

I now have both 'Joint Mortgage Life & Critical Illness Cover' and 'Income Protection' in place which Neil arranged on my behalf. I feel that these products satisfy the gap between the cover offered by my Employer and the protection required to minimise any financial impact should our future circumstances change. These products give me a great deal of peace of mind.

What could they have done better?

None - Neil was easy to deal with, responsive and very knowledgeable in his field of expertise. I have full confidence in the advice that I was given by Neil.

What were the circumstances that caused you to initially look for an adviser?

Inheritance issues and the need to optimise return from pensions and portfolios

How has Neil Henderson helped you?

He listened carefully to my concerns and objectives and confirmed by letter and then followed with a technical evaluation of options After reviews and discussions a plan was put together which was actioned in parts over about 7 months.

Have you seen the outcome you were hoping for?

yes, the markets have been particularly difficult over this time but the investments are reviewed regularly and adjusted if thought pertinent.

What could they have done better?

No, I am by nature quite a cautious person so the time taken to effect any change is more often down to me than Neil. Neil is a most approachable guy who listens very well and is a pleasure to deal with.

What were the circumstances that caused you to initially look for an adviser?

After my divorce I needed financial advice with regard to my family's day-to-day expenses and for our future.

How has Neil Henderson helped you?

Neil helped me to identify the level of risk I was willing to take with regard to investment, to understand the products recommended and to consider our expenses and future challenges. He has kept me informed by on-line access to my portfolio and through regular reviews and updates. My requests have always been actioned promptly and efficiently.

Have you seen the outcome you were hoping for?

Yes I have seen the outcome I was hoping for. My portfolio reflects my attitude to risk and future challenges. Neil has proved to be a responsive and approachable financial advisor which has given me the confidence he is investing the right amount for the future.

What could they have done better?

At present I cannot think of what Neil could have done better. As a client I feel my views have been valued and I have been well informed regarding my portfolio.

What were the circumstances that caused you to initially look for an adviser?

Retirement

How has Neil Henderson helped you?

Helped complete a full analysis of the current financial status of our family. Produced a full and very comprehensive report that was easily interpreted. Provided advice and helped facilitate both short and long term planning. Various actions completed and reviews have been undertaken. Gave us a greater understanding of our present financial situation and helped clarify future aims and objectives.

Have you seen the outcome you were hoping for?

Outcomes so far have been as predicted. Close monitoring and a comprehensive review undertaken.

What could they have done better?

Very happy with professional, friendly service provided by Neil.

What were the circumstances that caused you to initially look for an adviser?

My wife and I were retiring before the state pension age. We both had occupational, final salary pensions as well as defined contribution schemes. We needed advice on whether or not to take all of the money from the DB schemes and how to deal with our other investments heading for retirement.

How has Neil Henderson helped you?

Neil has guided us through the process of a tax-efficient retirement. This was not straight forward as we had to evaluate whether or not to withdraw the pension pot from the company, defined benefit schemes and then consider the defined contribution schemes that we also had as well as investments. In addition he has been happy to fight on our behalf when some of our previous investments have fallen short in their service to us.

Have you seen the outcome you were hoping for?

It is early days in our retirement but, so far everything is going according to expectations. We have a plan that is regularly reviewed. As with all long term plans, only time will tell. There is certainly nothing to suggest that there will be any problems with us achieving a comfortable, stress-free retirement in financial terms!

What could they have done better?

I don't believe that there are any areas that could really be improved upon. The only slight hitch came in getting the correct information from Nucleus required for a tax refund. This only delayed getting the refund.

What were the circumstances that caused you to initially look for an adviser?

Advice re investments and retirement planning.

How has Neil Henderson helped you?

Personalised and specific advice in the realms of investments and retirement planning. Very reliable, accessible and same day replies to queries.

Have you seen the outcome you were hoping for?

Yes. Especially grateful for the retirement options appraisal that simplified a complex field.

What could they have done better?

Cannot suggest areas for improvement as very happy with service provided. The advice provided has proven sound so far, but am also particularly grateful for the level of accessibility & speed of turn around via email.

What were the circumstances that caused you to initially look for an adviser?

I prefer to have specialist advice on the management of my money

How has Neil Henderson helped you?

Neil Henderson provided in depth review and discussion of options in managing my financial affairs. This has been especially helpful in pension planning and investments. Neil is very personable, a good communicator and listener.

Have you seen the outcome you were hoping for?

I have been happy with the process and evolution of Financial advice and when asked by colleagues have had no hesitation in recommending Neil Henderson

What could they have done better?

Although in detailed paperwork is useful, the most helpful to me is are : 1 readily understandable summary position 2 recommendations summary 3 fees summary, immediate and ongoing

What were the circumstances that caused you to initially look for an adviser?

I wanted some professional advice on how best to look after/ invest my money to ensure my money was safe and helping me ensure that my future would be financially safe and secure.

How has Neil Henderson helped you?

Neil established my current financial state of affairs and discussed what I intended to do in the future. Using this information he advised me about my mortgage, and my savings and suggested ways of investing the money that suited my "risk rating" and my immediate and future plans.

Have you seen the outcome you were hoping for?

So far, the information Neil provided me with has been quite accurate and I am happy with the outcomes to date.

What could they have done better?

Some of the paperwork is onerous and often not written in layman's terms however I appreciate that much if this is unavoidable.

What were the circumstances that caused you to initially look for an adviser?

I needed high quality, professional and independent advice around my personal pension planning.

How has Neil Henderson helped you?

Neil has listened to me, and challenged me, so that he has a full understanding of my aims and objectives. He has then tailored his advice, and he keeps in regular touch with reviews and recommendations. He is extremely personable and approachable, and very professional.

Have you seen the outcome you were hoping for?

I am happy with the current outcome and performance despite challenging market conditions.

What were the circumstances that caused you to initially look for an adviser?

Retirement planning.

How has Neil Henderson helped you?

Neil met with us, explored our situation and provided detailed investment advice. He followed this up with a letter setting out his advice and gave us clear instructions in relation to making the investments.

Have you seen the outcome you were hoping for?

Yes.

What could they have done better?

I can't think of anything that he could have done differently.

What were the circumstances that caused you to initially look for an adviser?

Inheritance of my father and husbands estate.

How has Neil Henderson helped you?

Planning investments and ISAS for me and grandchildren.

Have you seen the outcome you were hoping for?

A very good outcome but world politics not at all good for the money markets at present.

What could they have done better?

His advice was sound, could understand his advice. A very pleasant person to do business with.

What were the circumstances that caused you to initially look for an adviser?

I sold my house and with the profit I thought I would get professional advice and hence I approached Neil henderson.

How has Neil Henderson helped you?

He has directed me through the maze of what to do with my funds professionally and best of all clearly and friendly. He is also very approachable if one has a query or problem.

Have you seen the outcome you were hoping for?

Most certainly I am extremely happy with the outcome .

What could they have done better?

I can think of nothing in my case. When I needed funds to purchase my present property in Scotland he was very efficient and prompt

What were the circumstances that caused you to initially look for an adviser?

Despite having done my own homework on IHT planning I realised my knowledge on the subject was limited.

How has Neil Henderson helped you?

Neil Henderson's IHT planning expertise is extensive and his report gave us several options to consider.

Have you seen the outcome you were hoping for?

Yes. Understandably however the chosen option and its investments will have to be continually reviewed with Neil's guidance.

What could they have done better?

Improve the clarity of the projected estate value spreadsheet for on-going IHT planning purposes.

What were the circumstances that caused you to initially look for an adviser?

I began investing on my own initiative but after several years thought it prudent to take professional advice.

How has Neil Henderson helped you?

Neil took over as our financial adviser when our initial one retired, He continued the excellent advice/service of his predecessor.

Have you seen the outcome you were hoping for?

We are satisfied at present though this is on ongoing process.

What could they have done better?

Nothing at the moment but should the occasion arise I will let him know!

What were the circumstances that caused you to initially look for an adviser?

Building up my personal pension funds and need a professional to help steer me through the options available and best suited for my personal family circumstances. I required advice on a combination of both employer pension contributions and investment of taxed income.

How has Neil Henderson helped you?

Neil has evaluated my personal situation given recommendations of funds in line with my personal objectives and attitudes to risk.

Have you seen the outcome you were hoping for?

In terms of fund performances yes.

What could they have done better?

Neil could not have done much more really. The key for me was understanding my options to be able to make an informed choice in what is a complex area.

What were the circumstances that caused you to initially look for an adviser?

Coming up to retirement we needed advice on investment opportunities for pension lumps sums and some monies already in our possession.

How has Neil Henderson helped you?

Gave advice on all options available and after initial investments advised on transfers when appropriate.

Have you seen the outcome you were hoping for?

Yes investments have showed a positive return and we are confident we are receiving sound advice.

What could they have done better?

Nothing comes to mind

What were the circumstances that caused you to initially look for an adviser?

My late husband organised it.

How has Neil Henderson helped you?

Neil helped me in every way . I had very little knowledge of general finances so from the beginning I totally relied on his advice and help. I am fully confidant knowing he is always there with his cheerful patient help.

Have you seen the outcome you were hoping for?

Yes can't think of anything.

What were the circumstances that caused you to initially look for an adviser?

Retirement.

How has Neil Henderson helped you?

He was able to explain the most suitable investments to fit in with our circumstances.

Have you seen the outcome you were hoping for?

Yes. The scheme seems to be working out very well so far.

What could they have done better?

Cant think of anything

What were the circumstances that caused you to initially look for an adviser?

Long term investment.

How has Neil Henderson helped you?

Outlined options and discussed potential levels of risk.

Have you seen the outcome you were hoping for?

Yes.

What were the circumstances that caused you to initially look for an adviser?

I had several pension funds and some investments which I wanted to consolidate.

How has Neil Henderson helped you?

we managed to consolidate all pensions and investments into one package.

Have you seen the outcome you were hoping for?

Yes - all under one wrapper now with some savings overall on annual charges.

What could they have done better?

Not sure

What were the circumstances that caused you to initially look for an adviser?

To make the necessary enquiries regarding investing my lump sum on retirement.

How has Neil Henderson helped you?

He explained all options thoroughly following in a way that I completely understood.Yes.

Have you seen the outcome you were hoping for?

Yes I am completely satisfied with the advice given by Neil. I feel that had I gone to my bank I would not have been able to have the lifestyle I have had since retirement.

What could they have done better?

Neil has proven to be an excellent adviser a person that I am happy to recommend to anyone. I am completely satisfied and cannot think of anything that Neil could have done better.

What were the circumstances that caused you to initially look for an adviser?

Wanting to switch a pension fund into a flexible drawdown arrangement.

How has Neil Henderson helped you?

Clearly understood my requirements regarding flexible income and my risk profile and provided solutions which have proved to meet my needs.

Have you seen the outcome you were hoping for?

To-date his recommendations have entirely met my needs.

What could they have done better?

Nothing

What were the circumstances that caused you to initially look for an adviser?

Initially the consolidation of a number of different pensions.

How has Neil Henderson helped you?

He took me through the options available in detail and helped me with all the paperwork required to bring all of my pensions together in to the option we both agreed was best given my circumstances and retirement goals.

Have you seen the outcome you were hoping for?

Yes, very happy with my current retirment plan.

What were the circumstances that caused you to initially look for an adviser?

Inappropriate advice from previous advisor.

How has Neil Henderson helped you?

Very helpful in getting redress for poor advice and gave us confidence in his advice for re investments.

Have you seen the outcome you were hoping for?

Yes.

What were the circumstances that caused you to initially look for an adviser?

I became widowed suddenly, with 2 dependent children.

How has Neil Henderson helped you?

Neil was able to give sensitive and practical advice at a very difficult time. He got to know my family, my employment situation and the aspirations of my children. He was able to take into consideration much more than just my financial investment and savings.

Have you seen the outcome you were hoping for?

Yes and with annual reviews, I am able to make amendments to my portfolio as mine and my children's circumstances change.

What were the circumstances that caused you to initially look for an adviser?

I became semi-retired when I was 60 and I needed some sound advice about investments.

How has Neil Henderson helped you?

Neil is a gentleman who genuinely cares about his clients. He makes each appointment personal and remembers from meeting to meeting every detail of your circumstances. He handles appointments promptly and efficiently as if you were his only client. He helped me to plan the future on both investments and pension in a way I could understand - truly brilliant!.

Have you seen the outcome you were hoping for?

Absolutely, planning is coming to fruition and my confidence in Neil has been confirmed.

What could they have done better?

I can't really see that Neil could have improved on the services he has provided for me.

What were the circumstances that caused you to initially look for an adviser?

Investment and private pension planning for myself and my wife. This extended into insurance and inheritance planning.

How has Neil Henderson helped you?

Neil has been very thorough and has taken on board our risk profiles which are slightly different for my wife and I. He has followed up each meeting with a very comprehensive report and reviews our investments half yearly or yearly as necessary. He has prompted us to instigate inheritance planning and suggested that we approach our pension and retirement income in a more tax efficient manner.

Have you seen the outcome you were hoping for?

Currently leading up towards retirement- yes. The next few years when we will start to take our pensions and draw down on our investments during the possible rocky and volatile Brexit negotiations will be more challenging!.

What could they have done better?

Neil I consider to have a safe pair of hands who has helped us to steadily build up our capital with consideration to our risk profiles. Neil has outlined the risks of investing and encouraged us to preserve some of the gains made rather than taking unnecessary risks. Some of his reports can be rather long and repetitive making it slightly difficult to sort out the wood from the trees especially with regards to the fee structure and how it actually affects the value of your investments. However, all of the information is in the report which is very comprehensive. A shortened summary of the main salient points at the bottom of each section or at the end of the report would be helpful for the occasions when you require a quick resume to help make a decision.

What were the circumstances that caused you to initially look for an adviser?

I found that the financial sector was becoming increasingly competitive and complicated and needed professional bespoke advice.

How has Neil Henderson helped you?

Neil assessed my full financial situation and my personal circumstances and has made recommendations.

Have you seen the outcome you were hoping for?

I am happy with the recommendations that have been made.

What could they have done better?

Neil is very quick to respond to my enquiries/questions, he is a very personable guy and does well to present somewhat complicated detail in a user-friendly way. I have no recommendations which could improve his service.

What were the circumstances that caused you to initially look for an adviser?

i needed to source a trust worthy and professional person to guide me through the process of choosing the correct path for our savings and pension investments.

How has Neil Henderson helped you?

Neil provided answers to all my questions in a thoroughly competent and professional manner. all information provided was in easy to understand terms.

Have you seen the outcome you were hoping for?

absolutely, although markets do go up and down i believe the path we have chosen to be the correct one.

What could they have done better?

i honestly believe Neil has covered all angles and to date he could not have provided anything to help me better.

What were the circumstances that caused you to initially look for an adviser?

Was highly recommended by a third party to make life easier.

How has Neil Henderson helped you?

Neil Henderson has engaged at the family level developing a deep trust to act in its best interests. He has taken away the ever increasing stresses and strains of financial planning for later life. He has provided sound advice and guidance; providing true reassurance from a friendly and approachable face.

Have you seen the outcome you were hoping for?

Without doubt. Neil has acted with professionalism and insight in order to maximise the opportunities available.

What were the circumstances that caused you to initially look for an adviser?

Bereavement.

How has Neil Henderson helped you?

He came out to the house, listened, very understanding, wrote things down and came up with ideas.

Have you seen the outcome you were hoping for?

Ongoing.

What could they have done better?

Nothing at all

What were the circumstances that caused you to initially look for an adviser?

Assistance with Pension Fund Transfer.

How has Neil Henderson helped you?

Prepared report on fund transfer.

Have you seen the outcome you were hoping for?

Yes.

What were the circumstances that caused you to initially look for an adviser?

The death of my wife's mother left an inheritance, an ongoing trust and the requirement to set up further investments and a trust for her nieces and nephews. We were both also looking to ensure we were saving enough for our retirement. My father had already conducted some financial business with Neil and his recommendation was good enough for us.

How has Neil Henderson helped you?

Neil spent a lot of time and effort going over our existing finances, pensions and the issues of creating investments and a trust. We had one to one meetings where everything was thoroughly explained to us and we got a solid set of recommendations. We felt we were in capable hands and Neil seemed only happy when we fully understood the recommendations.

Have you seen the outcome you were hoping for?

We feel we have made good investments which are performing ok given the current climate. We are now more confident about our situation and the possibilities of reducing our work time and retirement planning is helping us make future decisions. The trust funds we were required to set up require little ongoing input from us and that is a great weight off us.

What could they have done better?

We can't really think of anything Neil could have done better. We live over 100 miles from the RW offices and that was an initial concern but Neil has met us on a number of occassions at out of office times and communication via email/phone/skype is very easy these days. Whenever we've had questions they have been dealt with prompty.

What were the circumstances that caused you to initially look for an adviser?

We had taken advice from the High Street Bank we used for many years and met Neil while he worked there. When he left there to work at Rutherford Wilkinson, we actively sought him out so we could remain clients of his.

How has Neil Henderson helped you?

Neil has always been approachable and his work is thorough and of high quality. We feel listened to and that our needs are fully addressed and appreciate the work and efforts he puts into making sure we remain appropriately updated. We have had experience of several financial advisors through either the British Medical Association or Lloyds Bank before we met Neil and although previous experience with them has not been at all bad, we have found in Neil someone who we have the most confidence in and is beyond competent in his role. We have a great and long lasting rapport, and appreciate his ability to focus on our specific needs and priorities (throughout the changing financial landscape of life!) and we feel very much that we have a personal service provided by Neil, rather than just the generic basics.

Have you seen the outcome you were hoping for?

Yes.

What could they have done better?

Honestly nothing I can think of.

What were the circumstances that caused you to initially look for an adviser?

I wanted to ensure that my family would be financially secure in the event of something happening to me.

How has Neil Henderson helped you?

He completed a detailed review of my circumstances and asked me what I would need and would want the position to be in the event of ill health or worse. He also referred me to a solicitor who did wills and lasting power of attorney which I had not considered.

Have you seen the outcome you were hoping for?

I now have peace of mind that we would be financially secure in the event of something happening to me and that my family would not suffer financially if the worst happened. We continue to review my financial planning every year.

What could they have done better?

Nothing at all. I received good advice in all areas and we put in place a sound strategy.

What were the circumstances that caused you to initially look for an adviser?

I needed to review my investments after several years of retirement.

How has Neil Henderson helped you?

He continued a process started by one of the parters in his firm to monitor,review and modify where necessary an investment plan which had been established. At each annual review we have discussed an implemented strategic changes in the plan and have made changes to take advantage of new facilities avsilable in the investment platform used.

Have you seen the outcome you were hoping for?

Yes. My investments have conyinued to grow despite adverse investment conditions in some years.

What could they have done better?

I have no suggestions and am happy with the service I am receiving.

What were the circumstances that caused you to initially look for an adviser?

Decisions about dealing with my husband's estate.

How has Neil Henderson helped you?

asked questions to help clarify current circumstances, and what I might need over the short, medium and long term. Then, advised on how to manage investments accordingly. Fully explained all aspects, more than once!.

Have you seen the outcome you were hoping for?

In the short term yes. I hope that coming months and years will reflect the same.