Mark Insley

What were the circumstances that caused you to initially look for an adviser?

I required advice to plan for retirement ( a few years ago) that took me to a point of maximising my pension contribution capability. Subsequently advised on the investment of the sale proceeds of a business I part owned. Helped greatly on inheritance planning, and subsequently gifting gifting to children and close relatives children.

How has Mark Insley helped you?

Created a varied portfolio of investments that have overall performed well. Worked closely with my Tax Accountant to make an early start on IHT planning, and

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

I deal directly with Mark and when I have an issue or question he normally has the answer or reaches out to discuss further very quickly so I am not sure what needs changing. Structure, frequency & accuracy of the asset summaries has greatly improved.

What were the circumstances that caused you to initially look for an adviser?

Retirement

How has Mark Insley helped you?

As above

Have you seen the outcome you were hoping for?

Work in progress

What could they have done better?

Too much paper but that is not Mark’s fault

What were the circumstances that caused you to initially look for an adviser?

Continuation from previous adviser

How has Mark Insley helped you?

Calm and confident

Have you seen the outcome you were hoping for?

All good to date

What could they have done better?

Not much

What were the circumstances that caused you to initially look for an adviser?

I have been well advised by James M for many years and moving to Mark was a natural progression

How has Mark Insley helped you?

By explaining option open to me as I head into retirement. He has a pleasantly confident manner and is easy to talk with.

Have you seen the outcome you were hoping for?

Yes. I am more aware of options and more interested in understanding how money works.

What could they have done better?

There was a little email confusion at first , with repeated emails sent by different people , and delay in moving forward initially.

What were the circumstances that caused you to initially look for an adviser?

I was approaching retirement and wanted to plan for having sufficient income for retirement as well as helping the next generation as they reached the age of needing to purchase homes and preparing as best as I could for reducing inheritance tax

How has Mark Insley helped you?

He helped enormously in preparing for the above and as a result I feel I am doing the best thing for preparing for the future. I know that he will continue to review things as the years advance and my circumstances might change

Have you seen the outcome you were hoping for?

Yes. I now have systems in place so that I don’t feel anxious about how to manage as I get older.

What could they have done better?

So far nothing.

What were the circumstances that caused you to initially look for an adviser?

I needed an adviser to help maximise returns within an acceptable risk framework.

How has Mark Insley helped you?

He has put together a diverse portfolio of investments according to my risk appetite, and helped with the set up of a limited company and a number of trusts, as well as inheritance tax planning.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing from my perspective

What were the circumstances that caused you to initially look for an adviser?

I was looking to transfer funds from a locked company pension - which company I had left and needed a trusted adviser and pension/investment platform. Mark gave all - I had also lost some savings with a previous adviser so was cautious but had a personal reference to Mark. I have been with Mark for close on 15 years now.

How has Mark Insley helped you?

Objective advice. Clear ideas and potential including the risk v benefits of such

Have you seen the outcome you were hoping for?

Yes I have - firstly retention of savings and secondly growth

What were the circumstances that caused you to initially look for an adviser?

Previous advisor retired and Mark was one of the options suggested

How has Mark Insley helped you?

Clarifying our understanding and identifying issues we were not aware of. Also providing a range of options.

Have you seen the outcome you were hoping for?

This is a work in progress the pace of which is comfortable for us

What could they have done better?

Nothing

What were the circumstances that caused you to initially look for an adviser?

Retirement planning

How has Mark Insley helped you?

Pensions and Savings

Have you seen the outcome you were hoping for?

Generally, yes

What could they have done better?

Between us both, we could have maybe ensured a more aligned understanding of products. Something which is now key to both parties in all our discussions and decisions

Please provide a brief comment about your experience with Mark

Met with Mark on two occasions so far. He had a range of ideas about how best to help me, thinking outside the box.

What were the circumstances that caused you to initially look for an adviser?

The need to plan my retirement funding and to make my cash work better for me

How has Mark Insley helped you?

Structured planning and innovative investment ideas

Have you seen the outcome you were hoping for?

Yes totally - it has been truly positive experience

What could they have done better?

Nothing

What were the circumstances that caused you to initially look for an adviser?

I wanted to organise my pension position and death planning and inheritance situation

How has Mark Insley helped you?

Through several visits to me house in Nottinghamshire and in getting to know my personal and family circumstances. He tailored my finances to my situation very well

Have you seen the outcome you were hoping for?

Yes and it's work in progress too.

What could they have done better?

I actually cannot think how.

What were the circumstances that caused you to initially look for an adviser?

Needed help to manage funds

How has Mark Insley helped you?

Investment advice

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing

What were the circumstances that caused you to initially look for an adviser?

Needed to make my money work better for me.

How has Mark Insley helped you?

Consolidated my wealth and invest it as agreed with my personal views and circumstances.

Have you seen the outcome you were hoping for?

Yes, better than I could have hoped for.

What could they have done better?

Nothing.

What were the circumstances that caused you to initially look for an adviser?

I initially engaged with Mark in 2012 seeking financial advice with regard to a modest 'nest egg' as I approached retirement. Key objectives were to consolidate pensions and savings and obtain a consistent and informed source of advice underpinned by integrity, discretion and competence.

How has Mark Insley helped you?

Mark and his team at Ascot Wealth Management have managed my financial affairs since 2012. The consolidation of pension funds has been achieved overtime and his advice has enabled me to address a number of difficult and changing personal circumstances. On all occassions Mark has acted with the highest levels of a integrity demonstrated to me by recommendations to retain certain positions despite the opportunity to advise alternative AWM products.

Have you seen the outcome you were hoping for?

Mark has enabled me to achieve my key goals despite some rocky moments (including recent COVID issues). On occassions he has offered innovative solutions and on others provided an appropriately cautionary tone. In my opinion, Mark and his business represent the best possible balance between the security of a major financial institution and the personal service of a smaller business.

What could they have done better?

Mark has demonstrably offered sound and personalised financial advice in my best interests. On occassions his advice has countered my instincts (and subsequently been proven correct) and on others he has resisted the temptation to recommend AWM products over those held with other companies. My reasons for seeking financial advice were protect myself from myself. Mark and his team have consistently done this with both subtelty and effiicacy.

What were the circumstances that caused you to initially look for an adviser?

Cash transfer of final salary pension

How has Mark Insley helped you?

Preparation of mandatory report and general financial advice

Have you seen the outcome you were hoping for?

Yes. The advice was balanced, prudent and timely.

What could they have done better?

Portfolio reporting always good but along with financial commentary has steadily improved.

What were the circumstances that caused you to initially look for an adviser?

I needed to invest a sum of money

How has Mark Insley helped you?

He and his associates guided me on how would the money would best be invested.

Have you seen the outcome you were hoping for?

The outcome is better than I expected due to the corona virus by some good investment tactics

What could they have done better?

I’m not sure if there is anything that he could have done better

What were the circumstances that caused you to initially look for an adviser?

Moving house and growing family commitment

How has Mark Insley helped you?

Helped us consolidate our finances into an easy to understand platform

Have you seen the outcome you were hoping for?

Yes

What were the circumstances that caused you to initially look for an adviser?

The desire to plan for the future from both an IHT and retirement perspective.

How has Mark Insley helped you?

With excellent advice and outcomes to ensure my objectives were met.

Have you seen the outcome you were hoping for?

Yes, and in unpressured and transparent manner.

What were the circumstances that caused you to initially look for an adviser?

Retirement and death planning

How has Mark Insley helped you?

He was very focused on understanding my life plans and he then built suitable investments and death planning around it from there

Have you seen the outcome you were hoping for?

Yes, excellent

What were the circumstances that caused you to initially look for an adviser?

I changed financial advisers over 5 years ago and Mark & Ascot Wealth were recommended.

How has Mark Insley helped you?

Over the 5 years so far, just about everything financial and now manages all my pension. Also used services to set up a trust and also for mortgages.

Have you seen the outcome you were hoping for?

Yes, very happy.

What were the circumstances that caused you to initially look for an adviser?

Saving for the future

How has Mark Insley helped you?

Making the most out of our money

Have you seen the outcome you were hoping for?

It’s very early days.

What could they have done better?

We’ll have to wait and see.

What were the circumstances that caused you to initially look for an adviser?

I was managing my affairs myself, but despite working in financial services I couldn't keep up with all the alternatives.

How has Mark Insley helped you?

Simplified my affairs and gave me a solutions tailor made to what I needed.

Have you seen the outcome you were hoping for?

Yes, and I feel like I have someone looking after me at all times, who I can approach with any question.

What were the circumstances that caused you to initially look for an adviser?

We needed advice regarding our finances

How has Mark Insley helped you?

Mark is extremely knowledgable and explains money issues in a manner relevant to client understanding

Have you seen the outcome you were hoping for?

Mainly despite very challenging times.

What could they have done better?

N/A

What were the circumstances that caused you to initially look for an adviser?

Pension advice required.

How has Mark Insley helped you?

Explained options clearly so I could make an informed decision.

Have you seen the outcome you were hoping for?

Very happy

What could they have done better?

No improvement required. Excellent already.

What were the circumstances that caused you to initially look for an adviser?

Distribution of my pension funds & my desire to invent them in a SIPP

How has Mark Insley helped you?

Provided risk/reward guidance of various investments. Management of funds. Proposals for investments outside core funds

Have you seen the outcome you were hoping for?

Yes returns have been good given economic/financial circumstances over last few years

What were the circumstances that caused you to initially look for an adviser?

We had DB pensions and wanted to explore transferring them to a SIPP

How has Mark Insley helped you?

Mark prepared a comprehensive report showing various scenarios which was in a very understandable format. We then met with Mark to go through the report in detail. At all times Mark was very clear when explaining the options and we fully understood both the opportunities and risks.

Have you seen the outcome you were hoping for?

We went ahead with the transfer which was overseen by Mark and has been managed over the past two years in an exemplary manner. We also remortgaged which again was handled in an efficient and timely fashion.

What could they have done better?

To be honest everything was good.

What were the circumstances that caused you to initially look for an adviser?

To find out update to my fund

How has Mark Insley helped you?

None

Have you seen the outcome you were hoping for?

No

What could they have done better?

To be sure customers always update about fund and market special these days situation.

What were the circumstances that caused you to initially look for an adviser?

divorce

How has Mark Insley helped you?

He helped me understand exactly what I needed to do with various existing investments, pensions and future financial planning. All explained in language that was easily understandable to a novice.

Have you seen the outcome you were hoping for?

Yes, and more.

What could they have done better?

Use slightly less Initials/abbreviations in emails that are obviously understood in the industry but not necessarily by me . Although I must add that he was endlessly patient in explaining them to me, repeatedly. LOL

What were the circumstances that caused you to initially look for an adviser?

Advice regarding pension and ensuring my family were provided for

How has Mark Insley helped you?

Mark and his team gave advice on investment. Sorted out our wills and put our house etc into a trust fund. Changed our mortgage provider for a better account

Have you seen the outcome you were hoping for?

Yes & under the present financial climate my investments have been well managed

What could they have done better?

Very happy.

What were the circumstances that caused you to initially look for an adviser?

Redundancy and early retirement

How has Mark Insley helped you?

Helpful discussion of requirements and future planning

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

At the time nothing

What were the circumstances that caused you to initially look for an adviser?

The need for urgent professional advice having been given the option to take early retirement.

How has Mark Insley helped you?

An excellent response, worked with me to help understand options available plus benefits.

Have you seen the outcome you were hoping for?

Up until Covid, yes.

What could they have done better?

Nothing - very happy with initial advice and ongoing service.

What were the circumstances that caused you to initially look for an adviser?

Serveral years ago I needed advice related to my pension

How has Mark Insley helped you?

He helped me to understand the situation and explained my options

Have you seen the outcome you were hoping for?

Yes it was resolved and he and his team have helped since with other support in other areas

What were the circumstances that caused you to initially look for an adviser?

Initially because of retirement and advice on pension options. This later developed into something much wider which involved new Wills and innovative options being taken up.

How has Mark Insley helped you?

As above but particularly because he tailor made his advice

Have you seen the outcome you were hoping for?

YES.

What could they have done better?

I like the monthly market updates and the good communication. This seems to measure AWM well against itself and its aspirations but I would welcome a brief one page numerate quarterly overview personal summary just saying where I am rather than comparing it to market conditions.

What were the circumstances that caused you to initially look for an adviser?

My mother had done no estate planning

How has Mark Insley helped you?

As an independent he's very innovative and bespoke

Have you seen the outcome you were hoping for?

More than that

What could they have done better?

Nothing

What were the circumstances that caused you to initially look for an adviser?

Pending retirement and change in pension law

How has Mark Insley helped you?

Advice and sction

Have you seen the outcome you were hoping for?

Yes

What were the circumstances that caused you to initially look for an adviser?

A change in work circumstances.

How has Mark Insley helped you?

Assisted with financial planning to help me through a short term period

Have you seen the outcome you were hoping for?

yes

What could they have done better?

needed to chase one of the team for an update.

What were the circumstances that caused you to initially look for an adviser?

Approaching retirement, I wanted to take steps to secure my financial future.

How has Mark Insley helped you?

He provided sound investment advice and helped with inheritance planning.

Have you seen the outcome you were hoping for?

Yes, in terms of continuing growth of my assets.

What could they have done better?

Nothing I can think of, or I would have already raised it with Mark.

What were the circumstances that caused you to initially look for an adviser?

Complete review and overhaul of family savings/investments plus pensions incl potential DBA transfer

How has Mark Insley helped you?

Brought clarity to the situation and offered broad spectrum of investment opportunities suitable for this current period.

Have you seen the outcome you were hoping for?

We have been with Mark and AWM for 12 months and this is a long term retirement strategy but so far we have been pleased with the outcomes

What could they have done better?

There was a huge volume of work involved in transferring funds from previous provider (HL) and this took a long time and that expectation could've been better managed.

What were the circumstances that caused you to initially look for an adviser?

Consolidated my SIPP and wanted a sounding board for financial decisions.

How has Mark Insley helped you?

Transferred my pension to them and also had various meetings regarding my current and future financial management.

Have you seen the outcome you were hoping for?

Yes, my pension withheld the challenge times (Covid). Whilst it dropped significantly, it has bounced back and started growing beyond the initial amount.

What could they have done better?

The first financial advice I was paired didn’t provide the best level of service; however, I raised my concerns with Mark and he aligned me to a new advisor.

Please provide a brief comment about your experience with Mark

Mark was very knowledgeable and has some very interesting ideas on how to manage portfolios. Regretfully, in the event our circumstances changed so we will not be able to avail ourselves of his services.

Please provide a brief comment about your experience with Mark

I thank Mark for his time.

Please provide a brief comment about your experience with Mark

Kind proffessional

What were the circumstances that caused you to initially look for an adviser?

I have been a client of Ascot Wealth Management since 2016. They helped me consolidate a number of occupational and defined benefit pensions into a SIPP.

How has Mark Insley helped you?

I’ve been extremely pleased with their service and the personalised advice and management of the fund that I receive.

Have you seen the outcome you were hoping for?

Despite the volatility in the markets over recent months the fund is holding its own. AWM have offered investment opportunities to diversify the portfolio and so mitigate risk.

What were the circumstances that caused you to initially look for an adviser?

Fundamentally an absence of engagement and a feeling of getting pro-active advice and value for money with my previous IFA. I approached Mark Insley as I was seeking high quality personal service and a business that could help me with managing my pension funds and ISA's for all family members including children.I also needed someone that I knew had given high quality advice to others (as I tend to rely on personal recommendations quite heavily).

How has Mark Insley helped you?

Mark has taken over and moved my pension arrangements to a fund that will hopefully ( based on past performance) perform better than my previous arrangements, and at a lower charging structure. In addition Mark has taken over all the ISA's and General Investment funds so I now have everything in one place where I can get advice for the whole family, and there is a clearer charging structure

Have you seen the outcome you were hoping for?

Early days but so far very good but certainly far more pro-active than my previous experience

What could they have done better?

Not a lot.

What were the circumstances that caused you to initially look for an adviser?

Came into some wealth due to a share sale

How has Mark Insley helped you?

In lots of ways across the spectrum selected above. Meetings and advice as neede over time. Always responsive.

Have you seen the outcome you were hoping for?

Yes

What were the circumstances that caused you to initially look for an adviser?

Lack of service and advice from previous company, felt neglected.

How has Mark Insley helped you?

From day one, service was different. Very engaging, listened to what I wanted to do, understood my attitude towards risk, provided me various options and ideas.

Have you seen the outcome you were hoping for?

Very early in the relationship, but everything Mark said he would do he has delivered and has closely communicated with me.

What could they have done better?

Too early to comment at this stage.

What were the circumstances that caused you to initially look for an adviser?

After retiring I wanted to transfer my pension from Lloyds Banking Group so spent sometime looking for a good reputable financial adviser

How has Mark Insley helped you?

Mark took time to explain his company and offerings. He then went through investments, estate planning, tax planning etc.. covering all my needs. With this team of subject matter experts he then provided me with a clear strategy for the ongoing management of my needs

Have you seen the outcome you were hoping for?

Brexit and the impact of the stockmarket aside, his advice has been sound and providing the outcomes we were looking for

What could they have done better?

Our association with Mark and his team has only been running for about two years, but his service to date has been excellent. We look forward to working with Mark and his team in the coming years

What were the circumstances that caused you to initially look for an adviser?

My husband who did all our financial planning became ill and could no longer deal with our affairs.

How has Mark Insley helped you?

He advised me on the best way forward and what to do with our pensions

Have you seen the outcome you were hoping for?

Yes - ongoing situation

What could they have done better?

I feel I have had a good service so far so cannot make any suggestions. I like to be kept up to date with the changing situation in the markets and this is done.

What were the circumstances that caused you to initially look for an adviser?

I returned from Canada after a business assignment.

How has Mark Insley helped you?

Mark advises in all aspects of financial management.

Have you seen the outcome you were hoping for?

Yes excellent growth over the years.

What could they have done better?

None

What were the circumstances that caused you to initially look for an adviser?

Wanted to consolidate Occupational pensions, and release tax free money

How has Mark Insley helped you?

Assessed and advised on my requirements.

Have you seen the outcome you were hoping for?

Early days, but so far, yes.

What could they have done better?

During the setting up period, some of the mail communications from the AWM team were not overly helpful, and there were a couple of instances when I found myself having to chase to get a status update.

What were the circumstances that caused you to initially look for an adviser?

Sudden illness causing early retirement.

How has Mark Insley helped you?

Taking over responsibility for financial affairs when l was nolonger able to manage them myself.

Have you seen the outcome you were hoping for?

Definitely. Mark has provided much needed reassurance during worrying times. He has calmly and confidently resolved all issues with regards to both immediate and long-term financial goals. He keeps me regularly updated with information , takes time to explain and l never feel pressured into making decisions.

What could they have done better?

I can honestly not think of anything that could have improved my experience.

What were the circumstances that caused you to initially look for an adviser?

When I retired I was looking for someone to help me with taking my investments and pensions and turning them into a portfolio to meet my retirement needs.

How has Mark Insley helped you?

Mark and his team reviewed my investments and pensions and helped me to move them into a set of investments and SIPPs that gave me flexibility and control for my retirement.

Have you seen the outcome you were hoping for?

The investment strategy is working well, I now have the flexibility to plan how to draw down on my pension and other investments to meet my needs.

What were the circumstances that caused you to initially look for an adviser?

looming retirement and tax issues on pensions

How has Mark Insley helped you?

very clear with advice and action plan

Have you seen the outcome you were hoping for?

yes

What were the circumstances that caused you to initially look for an adviser?

With retirement approaching I was looking for a financial adviser to review my pensions and consider whether I had sufficient funds to maintain a good lifestyle going forward. I also wanted to review options for a transfer of my DB pension to a SIPP. My experience of financial advisers up to then had comprised those who resembled used car salesman to others who simply did not inspire confidence with some big decisions looming. I was on the verge of thinking that it might just be better to forget the process and take the DB pension when I did a final search and Ascot Wealth Management came up. I am delighted and relieved to say that this is a company that breaks the mould of traditional financial advisers and having dealt with Mark over many months now I trust his advice implicitly.

How has Mark Insley helped you?

Mark carried out a review of my pensions and produced a comprehensive report with scenarios. Adding new scenarios as we developed our plans was always taken on board. AWM even dealt directly with my former employer to redirect some pension funds to my benefit and took the stress off my shoulders. Mark is an engaging, highly knowledgeable adviser who communicates in a very clear way. Working with him over the last 9 months has not only provided a flexible and diverse portfolio going forward to fund our retirement but most importantly has given me the confidence to make these vital decisions and develop an ongoing interest in portfolio management from being a relative novice. At no point was there any pressure to transfer, the options, advantages and disadvantages were clearly explained but Mark was very clear that it was a decision for us.

Have you seen the outcome you were hoping for?

Absolutely. Clearly investments come with the usual health warning but we have completed a partial but significant DB transfer to a SIPP and have started to build an interesting and diverse portfolio. Having Mark as our adviser has enabled us to move ahead with confidence and we expect to work with him on an ongoing basis having developed an excellent working relationship.

What could they have done better?

To be honest we were relieved to find someone who delivered what we wanted and the service has been exceptional. Sometimes some members of the team join meetings remotely which for my generation is new but after one meeting you find yourself thinking they are in the room with you. After all its the advice which is important, not where people are. It also demonstrates the innovative nature of the company. In conclusion I would have no hesitation in recommending Mark and AWM.

What were the circumstances that caused you to initially look for an adviser?

Recommended

How has Mark Insley helped you?

Takes an holistic view and a long term view of financial & pension plannning.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Mark and Co are open to constructive feedback and good constructive discussions around investments - good balance !

What were the circumstances that caused you to initially look for an adviser?

Divorce Opening of a business

How has Mark Insley helped you?

Mark explained to me about the investments I already had and how to improve and enhance my portfolio and , hence, income. He also advised on all aspects of creating a Will and Trusts.

Have you seen the outcome you were hoping for?

Certainly, and more .

What were the circumstances that caused you to initially look for an adviser?

Retired and wanted a professional to handle some of my investments.

How has Mark Insley helped you?

Discussing various options open to me in terms of risk reward.

Have you seen the outcome you were hoping for?

Initially the performance was good but since the markets have suffered so has the performance.

What could they have done better?

I think protecting the performance better. Most advisors do well during rising markets but many do not protect for the downside. I have mentioned this and hope that this comment was taken on board.

What were the circumstances that caused you to initially look for an adviser?

I was planning to retire in 2010 and wanted to know the options on my pension pot and at the same time to do both death planning and inheritance planning including the altering of any Will to suit.

How has Mark Insley helped you?

He understood my needs and prepared plans and meetings with a rigour that resulted in my having to make several changes, about which I was nervous, to my investment portfolio. I had to make a leap of faith having decided to use the services of this young and relatively new team.

Have you seen the outcome you were hoping for?

YES; So far so good!

What could they have done better?

I have, in my older age, found that my affairs are somewhat more complicated than I would have liked as a result of Mark's clever suggestions and which I would have relished in my 40's and 50's but not so appealing in my late 70's. So while Mark, or a member of his team, visit me at home at frequent intervals and while I receive regular updates on the investments I sometimes find I lose sight of the wood for the trees. I have not explained this concern to Mark so am confident that he will address it at our next meeting.

What were the circumstances that caused you to initially look for an adviser?

Getting old and needed IHT planning advice e

How has Mark Insley helped you?

Looked after every aspect with minimal hassle for me

Have you seen the outcome you were hoping for?

Very pleased. Flexible and innovative solutions that larger companies would not offer, I feel

What could they have done better?

Nothing I can think of

What were the circumstances that caused you to initially look for an adviser?

I was concerned about the level of my income in retirement and whether it would be sufficient for the lifestyle I hoped to have

How has Mark Insley helped you?

Mark explained how I could use existing pots of money to generate income whilst protecting my separate pension pot and not needing to draw down on it if I didn't want to.

Have you seen the outcome you were hoping for?

We have actions from the meeting and once taken they should give me more confidence in both my sources and level of income in the future.

What could they have done better?

We looked at various options and I did not accept all his proposals but reached a compromise that we were both satisfied with.

Please provide a brief comment about your experience with Mark

Initial first meeting went well. Have now to decide how to proceed.

Please provide a brief comment about your experience with Mark

I didn’t go ahead with the pension transfer so never got as far as face-to-face meetings, fees etc. However, with time spent on the phone, I would have had no concerns going forward with Mark.

Please provide a brief comment about your experience with Mark

Having discussed my questions. He was happy to bring into the meeting others who were more familiar with the issues

What were the circumstances that caused you to initially look for an adviser?

Pension transfer.

How has Mark Insley helped you?

Looked at all options, no pressure to transfer, realistic targets.

Have you seen the outcome you were hoping for?

Yes.

What could they have done better?

All ok so far

Please provide a brief comment about your experience with Mark

I didn't speak to Mark directly, I spoke to a member of his team who said he was an Independent Financial Advisor; although he came across more like a sales rep. He pushed a single product, with a few variables, in my direction which I pointed out was not a particularly good match for my needs and was actually quite expensive for the very limited service I required. I was offered no alternative. I can see where some people might find this service convenient, but it was not for me. I have no plans to use this company.

Please provide a brief comment about your experience with Mark

Met with a Catriona McCarron not Mark Insley. Catriona was warm and welcoming with a mature head.

Please provide a brief comment about your experience with Mark

I didn't speak with Mark but with one of his team Jonty Rider who was very helpful and professional. I'm waiting for a report on what they advise before making a decision on using Ascot Wealth Management's services

Please provide a brief comment about your experience with Mark

He listened to my requirements acted as I would have expected a professional to act and agreed to provide a full report in a reasonable time frame.

What were the circumstances that caused you to initially look for an adviser?

approaching retirement age and the need to change my defined benefit pension into a more flexible pension set up.

How has Mark Insley helped you?

Mark was very welcoming from the initial contact and explained his services comprehensively and clearly in terms I could understand the explanations for the proposal were very clear and helpful. Mark made the transition was easy asa could be even though the original pension holders were less than understanding or helpful.

Have you seen the outcome you were hoping for?

We are still in the very early period of the transfer to a wrap and so far the process has been handled with care and understanding , the performance of the wrap is monitored very closely and re adjustments are flagged and explained very clearly and with a view to a maximisation of profits with regulated risk taken into account.

What could they have done better?

Mark and AWM have been the clearest and most helpful financial advisors that I found in the somewhat restricted transfer of defined benefit pensions. Many were either completely negative to my needs or were looking to charge exorbitant fees. AWM staff have been very conscientious in maintaining a dialogue with me at all times for which I am very grateful.

Please provide a brief comment about your experience with Mark

Good very professional , awaiting their input now.

What were the circumstances that caused you to initially look for an adviser?

I was obliged to take advice for a DB pension transfer to my SIPP. Many IFAs shy away from this or insist you invest the money with them. Mark was much more open, flexible and transparent.

How has Mark Insley helped you?

He and his team did the required analysis to come up with advice on whether to transfer or not, sufficient to use with both the DB scheme and the receiving scheme.

Have you seen the outcome you were hoping for?

Yes.

What could they have done better?

Very good overall service - will engage next with their estate planning team.

What were the circumstances that caused you to initially look for an adviser?

I was transferring my pension to a SIPP and Ascot Wealth Management provided an exceptional service. Always very professional and very helpful , I could not ask for more.

How has Mark Insley helped you?

Mark provided a detailed and comprehensive report which he presented to me in a clear and concise manner. There were many options and examples to consider in the report which was explained well by Mark.

Have you seen the outcome you were hoping for?

Yes outcome was fine in the end despite the awful customer service from the pension administer I was transferring from.

What could they have done better?

I can honestly say that they could not be better, honestly.

What were the circumstances that caused you to initially look for an adviser?

An opportunity to unlock my pension held in a final salary scheme.

How has Mark Insley helped you?

He reviewed my existing portfolio of protection and investments and advised me of my options.

Have you seen the outcome you were hoping for?

Early days but so far very happy with the service I am receiving.

What could they have done better?

I am happy with the service I have received and don’t feel there are any concerns

What were the circumstances that caused you to initially look for an adviser?

Considering early retirement and needed to understand the issues and implications of transferring from a DB to DC pension scheme + general options for inheritance planning.

How has Mark Insley helped you?

Mark and his team were able to assess my situation very quickly and I was impressed with their overall knowledge level - especially since pension related legislation has been changing so rapidly over the last few years. In discussions I was able to put forward a range of outline scenarios, which were modelled quickly and clear presentations were provided allowing me to consider all options. Mark's team also supported me on working through the minefield of LTA and Annual Allowance issues, liaising with both my pension provider at the time and HMRC to arrive at the correct tax position and best means for settling the related tax bills.

Have you seen the outcome you were hoping for?

Very much so. Pulling everything together took a lot of work from Mark and his team, without which I almost certainly would not have ventured down this route on my own. I now have my pension invested in a way that I am very comfortable with and have complete visibility with online access. Mark's wider team also helped with setting up a new will structure.

What could they have done better?

Up to now my experience has been only positive.

What were the circumstances that caused you to initially look for an adviser?

I needed guidance on pension planning and Inheritance planning. I also had some expiring annuities and wanted advice on how and where to invest and manage them.

How has Mark Insley helped you?

He was transparent, clear and unbiased. He showed all costs, ongoing management fees and explained his rationale and his groups reasons for the way they invest.

Have you seen the outcome you were hoping for?

I have and my returns continue t mount and he stays abreast of changing financial matters regarding tax changes, Brexit, global events which could impact investments and keeps his costs very competitive.

What were the circumstances that caused you to initially look for an adviser?

A sudden opportunity to take early retirement and was in need of financial advice to help decide.

How has Mark Insley helped you?

He and his team responded rapidly in order to meet my companies deadlines to commit to taking early retirement. He was able to make a quick assessment of my whole finanical situation which confirmed I could make the big decision and retire early.

Have you seen the outcome you were hoping for?

Definitely. Advice was sound which gave me (and the wife) reassurance to retire. An unexpected bonus was being able to re-invest part of the compancy settlement into pensionable/tax benefits.

What could they have done better?

No, very happy he covered and explained everything very well.

Please provide a brief comment about your experience with Mark

Helpful friendly initial meeting. Good share of information, but too early to say much more.

Please provide a brief comment about your experience with Mark

Didn't meet with Mark as he was in South Africa but met with two able assistants. So far they are a cut above the rest.

Please provide a brief comment about your experience with Mark

Professional Timely Knowledgeable

Please provide a brief comment about your experience with Mark

I have not been contacted.

Please provide a brief comment about your experience with Mark

Mark and his partner kindly accommodated my request to meet on a Saturday due to working week restrictions. They were informative and helpful. I was provided with very clear information on the sort of support they could offer and of the likely level of fees involved. I was given a pack of paperwork to take away and digest in my own time. Overall a good experience and I will be taking them up on the next step to discuss the report they are currently preparing.

Please provide a brief comment about your experience with Mark

Mark and his colleague were very professional and explained things in good detail particularly for someone a bit scared of financial issues.

Please provide a brief comment about your experience with Mark

Happy after initial meeting, look forward to next steps.

What were the circumstances that caused you to initially look for an adviser?

I retired in April 2015.

How has Mark Insley helped you?

Mark and his organisation explained, in layman language, how he would manage my £500k+ pension pot.

Have you seen the outcome you were hoping for?

Yes. I was looking for a 4% growth pa and this is currently happening.

What could they have done better?

I am happy with the service I am receiving especially the regular meetings and re-balancing, where applicable.