Andrew Tucker

What were the circumstances that caused you to initially look for an adviser?

I was going through a divorce and had pensions which needed reinvestment

How has Andrew Tucker helped you?

Andrew put my pension into one fund. It made enough money through investment to allow me to retire early and not touch my teachers pension until I was 60 years old

Have you seen the outcome you were hoping for?

Yes I am living very comfortably and am very happy with how my pension has been used to help me retire early .

What could they have done better?

There was a short time where Andrew and I lost touch and my pension investment was not making as much maybe as it could. However after reconnecting with Andrew my pension was put into an Aviva fund where it flourished. I don’t think I lost out that much but maybe the firm could have ensured that we kept in touch more regularly.

What were the circumstances that caused you to initially look for an adviser?

Five Years ago I had a major life changing health issue and consulted Andrew on a number of fronts. Not just Financial Planning (Investments already held), but also to consider immediate retirement plans. I not only had a substantial occupational pension, but also a Voluntary redundancy lump sums and some critical insurance due to my circumstances.

How has Andrew Tucker helped you?

Andrew took the time to investigate and discuss a number of short and medium term financial scenarios with me and my wife. As it turns out that was invaluable for me. I am pleased to say that I made a full recovery, and was able to work (and so invest and plan) for a further 4 years. At the start of this year I took the decided to fully retire and I am delighted with the help and support (and of course regular financial reviews undertaken with Andrew during that time). He helped me to plan a guide path and I am now seeing the benefits of his advice.

Have you seen the outcome you were hoping for?

Definitely

What could they have done better?

I am a strong believer that improvements can always be made. However in what became very difficult circumstances during the Covid years, I am convinced that Andrew and the team made all sort of flexible and innovative changes to their mode of working in order to continue to provide the best experience for his clients. I have no suggestions for changes that I would have expected over and above what was offered. Andrew is always responsive, helpful, flexible and informed.

What were the circumstances that caused you to initially look for an adviser?

Retirement

How has Andrew Tucker helped you?

Planned for my future to get the best from my pension

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

N/a

Please provide a brief comment about your experience with Andrew

We recently undertook a Discovery Meeting with Andrew and enjoyed a friendly conversation to assess our current financial position and what we are hoping for in retirement. We received plenty of insights about our options, challenging at times some misconceptions that we had, and how to best achieve what we're aiming for moving forward.

What were the circumstances that caused you to initially look for an adviser?

Nearing retirement I needed sound advice.

How has Andrew Tucker helped you?

Andrew has advised me with regards to my mortgage and pensions.

Have you seen the outcome you were hoping for?

I have indeed!

What could they have done better?

Nothing, Andrew has always been very professional, friendly and extremely helpful. He has ensured my financial planning for retirement is achievable and robust.

What were the circumstances that caused you to initially look for an adviser?

I am reaching my target retirement age. I have had some poor health over the past 5 years and realised that I needed some great advice in order to ensure I could provide the best financial security for my spouse and family, no matter what the future holds.

How has Andrew Tucker helped you?

Andrew talked us through various options on the basis of what we wanted for our retirement and our financial aspirations for the future. He then gave us the space and tools in order to allow us to focus on those goals and to really block out all the noise of what what happening in the short term

Have you seen the outcome you were hoping for?

So far so good. I am now in the 12 month glide path to retirement and the figures (and future!) look really promising.

What could they have done better?

If I knew that I probably would have done it myself! But seriously nothing comes to mind. Very happy with the service and results so far.

What were the circumstances that caused you to initially look for an adviser?

A pension transfer following a divorce.

How has Andrew Tucker helped you?

Andrew obtained a comprehensive understanding of my financial circumstances, and provided options to me to proceed with my retirement plans.

Have you seen the outcome you were hoping for?

Yes. I am planning to take early retirement in the near future.

Please provide a brief comment about your experience with Andrew

I contacted Andrew, primarily for help with pensions and retirement planning. I felt Andrew very quickly understood us as a couple, and our dreams for the coming years. Our initial meeting didn't feel at all hurried, as Andrew explored our goals. From the information provided, Andrew was able to produce a detailed cashflow model, which he explained clearly, answering all our questions in a way that as non-financial experts, we could understand. This has given us the confidence to know that our dreams can become a reality, backed up a detailed financial plan.

Please provide a brief comment about your experience with Andrew

Andrew held an initial discussion with my wife and I on the issues to be aware of when considering whether or not to transfer funds out of a defined benefit scheme. Both personable and very knowledgable, he helped clarify a number of complex areas for us. Together with a useful online tool he shared with us, it allowed us to come to a decision we were comfortable with, and even though it meant no fee paying work for Andrew this did not prevent him in supporting our decision making process.

What were the circumstances that caused you to initially look for an adviser?

Approaching the date for pensions paying out and also receiving an inheritance.

How has Andrew Tucker helped you?

Andrew took account of my circumstances, attitude to risk and my projected future needs. He fully explained the options open to me and the implications of each one, and gave me the time I needed to come to considered decisions. The fees involved in taking the advice were clear and transparent. It is helpful now to receive the firm's regular financial updates.

Have you seen the outcome you were hoping for?

Yes.

What could they have done better?

I don't think the service could be bettered.

Please provide a brief comment about your experience with Andrew

Talked on phone ,not made an appointment yet but promising.

Please provide a brief comment about your experience with Andrew

Pension planning is a big decision that I found slightly daunting. Andrew explained the options to me, using clear graphs and charts, that made it easy for me to understand.

What were the circumstances that caused you to initially look for an adviser?

I wanted to invest some money for long term savings and also start a pension.

How has Andrew Tucker helped you?

He advised on the best course of action for both savings and pensions.

Have you seen the outcome you were hoping for?

Yes, my savings have steadily increased even during these turbulent times.

What could they have done better?

Nothing I can think of.

What were the circumstances that caused you to initially look for an adviser?

My late Mother had investments which I didn't fully understand. I contacted Andrew to go through the portfolios with me and he was able to answer all the queries and questions I asked.

How has Andrew Tucker helped you?

Andrew was able to provide an opinion on investments recommended by a previous financial advisor which I did not feel were in my Mother's best interests.

Have you seen the outcome you were hoping for?

I have been pleased with the advice Andrew gave as my situation was complex with care home fees to be considered. He was also able to unravel the previous IFA's work with a positive outcome.

What could they have done better?

Hard to say as I was happy with all advice. Always responsive and available by telephone or email.

What were the circumstances that caused you to initially look for an adviser?

Look For a stable investment

How has Andrew Tucker helped you?

By giving us a good stable investment

Have you seen the outcome you were hoping for?

Yes better than I thought due to the COVID-19

What could they have done better?

This year I was not expecting any more information from Andrew

What were the circumstances that caused you to initially look for an adviser?

I was about to draw my final salary pension, but received an attractive CETV.

How has Andrew Tucker helped you?

He helped me analyse the details, explored my appetite for risk and discussed pros and cons of leaving a final salary pension in layman's terms.

Have you seen the outcome you were hoping for?

I decided to transfer out of the final salary pension scheme and so far our investment strategy is working out really well.

What could they have done better?

Genuinely nothing-i had spoken to 2 other FAs and have no regrets whatsoever choosing Andrew.He is friendly , approachable and always gets back to you if you need him . I have no hesitation in recommending him to others seeking practical financial advice.

What were the circumstances that caused you to initially look for an adviser?

New job, pension advice required

How has Andrew Tucker helped you?

Advice on pensions, additional tax-efficient investments, etc

Have you seen the outcome you were hoping for?

I have a much better idea of our retirement financial position and what we can do before then to maximise our position

What were the circumstances that caused you to initially look for an adviser?

Required a trusted agent to take care of my financial portfolio as I am too busy with my work.

How has Andrew Tucker helped you?

Advised me where I should invest my finances.

Have you seen the outcome you were hoping for?

Yes, my portfolio is growing and I feel confident that it will continue to do so...not with standing any future global events!

What could they have done better?

Maybe to get in touch a little more often...even if it's to have a quick chat about how my current situation is developing.....and to give me a little more confidence that my portfolio is prospering!

What were the circumstances that caused you to initially look for an adviser?

We had received poor advice in the past and needed someone to sort it out

How has Andrew Tucker helped you?

Helped us with pensions, inheritance tax planning and mortgage repayment

Have you seen the outcome you were hoping for?

Yes to some extent, mostly it is long term planning and we will be working with Andrew for some time to come.

What could they have done better?

Nothing that I can think of

What were the circumstances that caused you to initially look for an adviser?

Retired early ,and needed advice,and was directed to Mr Tucker ,that understood my needs immediately.

How has Andrew Tucker helped you?

He was most courteous, and have built up a relationship,between us that has lasted over 20 yrs. I would have no issues, in recommending Mr Tucker to future clients .

Have you seen the outcome you were hoping for?

I have had a number of personal issues ,that Mr Tucker has helped me through, financially that has had,always a good outcome, throughout, and i will sincerely hope this can continue.

What could they have done better?

In actual fact ,although it might seem strange, and considering our long business attachment, that nothing throughout ,has caused any issues.

What were the circumstances that caused you to initially look for an adviser?

Looking to take early retirement

How has Andrew Tucker helped you?

Investment and long term advice yes I have retired last year at 62

Have you seen the outcome you were hoping for?

Yes but could always be better

Please provide a brief comment about your experience with Andrew

I found Andrew to be very knowledgeable, approachable and friendly and excellent at explaining the more complex details in a way that myself and my wife could understand. I feel confident that Andrew's experience and professionalism means that he will do the best he is able to for us and I am reassured that we can entrust our retirement arrangements with him and that when the time comes, they will be suitable for our needs. I feel that I can continue to rely on his expert knowledge and that I could ask any relevant questions and expect to receive an appropriate level of detail within an acceptable time. He put us at our ease and we left looking forward to working with Andrew in the years ahead.

What were the circumstances that caused you to initially look for an adviser?

Retirement and Inheritance

How has Andrew Tucker helped you?

Provided help and detailed advice surrounding the above areas together with a comprehensive financial plan tailored to our individual needs.

Have you seen the outcome you were hoping for?

It is early days as the plan was only implemented within the last two months, but the early signs are promising and so far within the projected financial plan.

What could they have done better?

At present little criticism can be offered at this stage. Although ours was not necessarily a complicated one, it is still a fairly dry but important subject for us. However Andrew took great care to ensure our knowledge or lack thereof were fully understood and appreciated.

What were the circumstances that caused you to initially look for an adviser?

I was looking to transfer my Tata pension also to invest my inheritance to enable me to take early retirement.

How has Andrew Tucker helped you?

He did all the necessary checks and gave me advice as to how to achieve my goal of early retirement in a very professional way.

Have you seen the outcome you were hoping for?

Yes due to his advice I have retired on a good income.

What could they have done better?

Nothing at all I knew very little about investing and Andrew took me through all the possibilities available to me. Giving me sound advice about my financial future. Don't think Andrew and his staff could have done anything more.

What were the circumstances that caused you to initially look for an adviser?

I needed some help with my pensions and whether or not I had enough to retire.

How has Andrew Tucker helped you?

Andrew was very professional, friendly and approachable. He answered all of my questions and gave me very sound advice.

Have you seen the outcome you were hoping for?

I attained the outcome I was looking for and more!

What could they have done better?

Nothing :-)

What were the circumstances that caused you to initially look for an adviser?

Coming up to retirement, I was faced with some important decisions with multiple factors including complex pension plans.

How has Andrew Tucker helped you?

Andrew ensured that he acquired all the information needed to give us appropriate advice and to plan for the future. This information did not only included the financial factors but also our goals and aspirations. Andrew took into account our appetite for risk and produced a plan which will see us past our nineties! All charges were explained and transparent and are far outweighed by the benefits and potential benefits due to Andrew's experience and expertise.

Have you seen the outcome you were hoping for?

Although I am not in my nineties yet, I have retired and the best outcome has been to remove any worries about our finances.

What could they have done better?

He could live a bit nearer! But that is our problem for living in West Wales.

What were the circumstances that caused you to initially look for an adviser?

Ending work

How has Andrew Tucker helped you?

Arranged pension consolidation, financial forecast, pension arrangement, and income

Have you seen the outcome you were hoping for?

Yes

What were the circumstances that caused you to initially look for an adviser?

We were in need of independent financial & pension transfer advice.

How has Andrew Tucker helped you?

After a couple of consultations, we explained our requirements to Andrew, he completed a full report of his findings with regards to our request. He explained everything in detail at the next meeting & took us through the full process, we took time to look over the detailed report before making our decision.

Have you seen the outcome you were hoping for?

Andrew & his company associates were very helpful in taking us through the process, that enabled the outcome we were hoping for.

What could they have done better?

At every meeting we were made to feel at ease by Andrew & his associates, he took time to explain the details & answer all our questions in person, by telephone & email. We found contacting him very easy & he always called us back if he was not available when we called.

What were the circumstances that caused you to initially look for an adviser?

When I decided to retire in 2018 I had to make the most important financial decision ever. Did I invest or accept the traditional pension.? Andrew was highly recommended to me from another family member and whilst he didn't dictate he took me and my wife through all the possibilities open to us. Having heard his presentation, he equipped us with knowledge and enabled us to make what we think and hope was the right choice for us. He is completely approachable, professional and helpful and has always sought to answer our concerns and needs. Our annual meeting was professional and backed up with documentation so we have a clear understanding of our circumstances. He is an amazing strength of support and if we have any queries he goes that extra mile to advise us and reassure us as we are not really familiar with financial matters! However he is totally transparent, honest and a great source of advice and support We are completely assured we are in safe hands We highly recommend him to friends and family. Whenever we have a query, he responds the same day and is always ready available to meet us.

How has Andrew Tucker helped you?

Please see above

Have you seen the outcome you were hoping for?

Yes we have totally have

What could they have done better?

We are 100 percent happy with the service and advice we have been given

Please provide a brief comment about your experience with Andrew

Great first meeting, everything explained in detail, made to feel comfortable & not rushed at all.

Please provide a brief comment about your experience with Andrew

Would highly recommend andrew,was great help to us and we would use him again if needed

What were the circumstances that caused you to initially look for an adviser?

I was due to retire and wanted expert advice on investing my pension funds and getting an income

How has Andrew Tucker helped you?

Always there to offer advice and allow flexible use of my funds. He grew my funds despite difficult markets

Have you seen the outcome you were hoping for?

Very much so

What could they have done better?

Nothing: his service has been exemplary

What were the circumstances that caused you to initially look for an adviser?

Retirement and digging up obscure pensions.

How has Andrew Tucker helped you?

Sorting out 3 pensions and advising how we should manage them. Completing my tax self assessment.

Have you seen the outcome you were hoping for?

Yes.

What could they have done better?

Nothing. He was very good.

What were the circumstances that caused you to initially look for an adviser?

I received part of my ex husbands pension as part of a divorce agreement.

How has Andrew Tucker helped you?

He invested the pension and gave sound advice on future finances in real terms. With his help I was able to take early retirement from a very stressful teaching job. Andrew has a very optimistic approach and friendly manner. He gives you all the information and then allows you to make those marked decisions whilst advising if and when needed.

Have you seen the outcome you were hoping for?

Yes most definitely. I am making life changes which I never thought I’d be able to do .

What could they have done better?

Perhaps a little advice on how to tackle that HMRC as I had a few problems when transferring from a job to a a pension there was some difficulty in trying to explain that I was not working and the predicted salary for the tax year was way over what I was actually receiving. It took 4 attempts for an advisor to see what my actual income was! If Andrew might have given me some prewarnings and strategies I might have been better prepared. I understand that this is not part of Andrews jurisdiction but maybe this might have happened to some other of his clients and he could have given a prewarning that these types of things happen and what I could have done.

What were the circumstances that caused you to initially look for an adviser?

I needed to consolidate defined contribution and defined benefit pensions to allow me to access them as one.

How has Andrew Tucker helped you?

Andrew performed a financial triage which looked at our current and expected lifestyles and our aspirations, this was balanced against our attitude to risk to demonstrate whether taking or transferring a defined benefit pension gave us a sustainable future.

Have you seen the outcome you were hoping for?

I have. But if the financial triage had shown otherwise I would still be very happy with Andrews service. I would have accepted the advice of the triage process because it wasn't based on my instinctive evaluation but on a comprehensive evaluation of the finances at our disposal and what we wanted to achieve and which course of action was the best to fulfil this.

What were the circumstances that caused you to initially look for an adviser?

To manage finances

How has Andrew Tucker helped you?

Good advice

Have you seen the outcome you were hoping for?

Yes

What were the circumstances that caused you to initially look for an adviser?

Made redundant

How has Andrew Tucker helped you?

Put portfolio of investments together.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Maybe more frequent updates

What were the circumstances that caused you to initially look for an adviser?

I was taking voluntary redundancy and needed advice about pensions and investments

How has Andrew Tucker helped you?

He provided pragmatic advice that was right for me. I didn’t feel at any point that he was just after my business. he listened to what my requirements were and tailored his advice accordingly.

Have you seen the outcome you were hoping for?

Yes, so far it has worked really well for me

What could they have done better?

Very happy with the whole process

What were the circumstances that caused you to initially look for an adviser?

We had reached a stage of our lives when we needed to look closely at planning for the financial future. Also, changes in pension laws mean this seemed to be a good time.

How has Andrew Tucker helped you?

Firstly, Andrew emphasised the importance of ensuring all finances were included in the plan so requested we submit a detail financial situation document. This in itself was useful as we were forced to perform some self-analysis! Secondly, he spent a great deal of time producing a model for the future then presenting that model in non-financial terms we could understand. He showed how some simple changes would affect the model and gave us some good advice including moving an old pension into a better scheme. By being able to model specific time-critical events, income and outgoings could be balanced in the optimum way. The most important thing Andrew did was to give us more confidence that our financial future should not be such a worry! Andrew has always been there for advice when any of our financial situation changes.

Have you seen the outcome you were hoping for?

The ability to withdraw some funds came at an opportune moment so we are pleased with the outcome so far. We also anticipate even better outcomes in the future.

What could they have done better?

I cannot really think of anything.

What were the circumstances that caused you to initially look for an adviser?

I had the opportunity to take early retirement and was looking to make the most tax efficient use of my redundancy monies until my occupational pension was payable.

How has Andrew Tucker helped you?

Andrew advised me to use a tax efficient Cash Self Investment Pension Plan. Andrew's advise has saved me a significant sum of money and as a consequence has enabled me to draw a sufficient regular income until my normal retirement date. He also obtained an extremely competitive quote for life cover to replace my death in service benefit which has provided added peace of mind.

Have you seen the outcome you were hoping for?

Absolutely. Andrew's advice has enabled me to obtain the ideal scenario of a regular income to tide me over until my occupational pension kicks in.

What could they have done better?

In all honesty I cannot think of anything that he could have done better. He is very easy to get hold of (and always rings back promptly if he is temporarily unavailable). He completed all the paperwork on my behalf and provided me with regular updates on progress until everything was in place. He is now my 'go#to' adviser and I anticipate we will be seeking his advice again shortly.

Please provide a brief comment about your experience with Andrew

Provided very clear summary of work to be undertaken and also my inputs.

What were the circumstances that caused you to initially look for an adviser?

Wanted a second opinion regarding transfer value out of company pension.

How has Andrew Tucker helped you?

Practical, knowledgeable and listened.

Have you seen the outcome you were hoping for?

Yes.

What could they have done better?

Nothing

What were the circumstances that caused you to initially look for an adviser?

I have recently retired after accepting voluntary redundancy.

How has Andrew Tucker helped you?

He has ensured I invest my redundancy pay in a tax efficient manner. He explained my options in a simple and logical way.

Have you seen the outcome you were hoping for?

Yes.

What could they have done better?

Nothing.

What were the circumstances that caused you to initially look for an adviser?

I wanted advise to determine whether I would be able to afford to retire 2 years earlier than planned.

How has Andrew Tucker helped you?

He completely changed my thinking in terms of financial planning. It helped me put into perspective what it was I was aiming for and the best way of achieving it.

Have you seen the outcome you were hoping for?

Although a stretch, I am really happy that retiring early now is definitely possible - essentially I now feel that I have choices about what I do in 2 years time - early retirement being one of them.

What could they have done better?

Nothing - I was very happy with the service that Andrew has provided

Please provide a brief comment about your experience with Andrew

We never discussed charges. I preferred to start by asking what was being offered. we had a full discussion and both decided that I was too experienced to benefit from his services. So this is the only reason for not using his services. I was impressed by the scope of the discussion and his willingness to acknowledged that his services did not match my needs. He did not try to oversell. I am confident that to a less experienced investor he would add value and focus on clients requirements.

What were the circumstances that caused you to initially look for an adviser?

I wanted advice about a pension.

How has Andrew Tucker helped you?

He gave me advice on what I could expect to receive through a variety of different scenarios. There was no pressure sell or push for certain deals. Andrew gives you the picture then lets you decide. He is very knowledgable and very honest about what he knows and his advice is realife and practical.

Have you seen the outcome you were hoping for?

Absolute ly I can retire early . Get out of a job which was making me ill. With Andrews foresight and advice I can retire comfortably. Something I didn't think possible!! Thankyou Andrew .

Please provide a brief comment about your experience with Andrew

Information on charges offered in a phone call but not sent.

Please provide a brief comment about your experience with Andrew

This form is not helpful. I have not met with Andrew. He got in touch but I had already arranged a meeting with someone else. Having had that meeting I am likely to go forward and so have told Andrew I do not require his services. It is hard to complete the ratings given that we have not met. It is based on his initial contact only.

Please provide a brief comment about your experience with Andrew

At this stage, I have only spoken with Andrew over the telephone and as a result, I am hoping to arrange an initial meeting in the very near future.

What were the circumstances that caused you to initially look for an adviser?

To protect my investments and increase value.

How has Andrew Tucker helped you?

For a number of years Mr Tucker has given us advice on how and where to invest our savings. His advice has proven time and again to be excellent. He has regular reviews with us and keeps us fully informed on our investments. We now regard Mr Tucker as a family friend who has given our children advice with no reward for himself. He is absolutely trustworthy and I would recommend Mr Tucker unreservedly to anyone seeking financial advice.

Have you seen the outcome you were hoping for?

My investments are fairly steady at this volatile time.

What could they have done better?

Having deliberated over this answer for some time I can not think of anything that Mr Tucker could improve upon. He is a first class advisor and a perfect gentleman.

What were the circumstances that caused you to initially look for an adviser?

Retirement and the need to optimise pensions and savings.

How has Andrew Tucker helped you?

We contacted Andrew to help with retirement planning and so far have been working with him for nearly three years. He takes great care to listen and understand our lifestyle and what our needs and aspirations are, before offering suggestions for ways in which we can use our resources to achieve what we want. He takes time to make sure that we fully understand his proposals and their implications.

Have you seen the outcome you were hoping for?

We have now settled into retirement with a fairly comfortable lifestyle. We meet with Andrew at six monthly intervals to review progress. We can also contact him by email if we need funds for a special event and usually the response is within the same working day.

What could they have done better?

No particular suggestions, but Andrew is busy, so it is rare to find him immediately available to take a telephone call, but he usually responds within a (long) working day.

What were the circumstances that caused you to initially look for an adviser?

Redundancy and pension planning.

How has Andrew Tucker helped you?

He adds the personal touch by trying to get to know his clients and what they want out life and thereby giving the ultimate service. He has explained his reasons simply so that I feel safe and reassured in any decisions.

Have you seen the outcome you were hoping for?

I have been pleased with advice and haven't needed to go back to work.

What could they have done better?

Nothing

Please provide a brief comment about your experience with Andrew

Never having used the services of an IFA before , we were very happy to be able to discuss our finances with Andrew who gave us some great advice . Andrew did not try to "talk above our heads" but gave us some clear, concise information that has cleared up some of the mystery of the pensions minefield and will help in our future financial planning. Very friendly down to earth chap , Nice coffee too .

How has Andrew Tucker helped you?

Andrew Tucker is very approachable and personable. He demonstrates a willingness to take action and always with my best interests in mind. He also seeks to increase his knowledge of financial products and develop his professional qualifications, expertise and skills. He demonstrates an awareness of the financial and economic climate and the possible impact of this climate on my financial investments. He is impartial and always has good reason to support the advice he offers.

What could they have done better?

There are times when the technical language used to explain any particular investment option/product can become very confusing. It could be helpful for Andrew to more frequently check that his clients are understanding the technical language and following his line of thought.

How has Andrew Tucker helped you?

I find Andrew very easy to talk with and listens well understanding my future needs and goals but also fully understanding my attitude to risk taking. Andrew is a good communicator having the ability to put over clearly and concise information that if not explained totally can be quite confusing so I find that most helpful. He seems to have very good knowledge and upto date information of the markets financial products .

What could they have done better?

I find Andrew most helpful and very efficient and understanding which I look for in a financial advisor and after only having dealt with Andrew for only just over a year I am happy with the service he is providing me with.

How has Andrew Tucker helped you?

Reorganised and simplified our portfolios after many years of diy. Has a good understanding of our risk levels, Has responded well to criticism of Fund Manager's performance.

What could they have done better?

More frequent reviews of investments could be hepful. Online service has not always performed well

How has Andrew Tucker helped you?

Friendly independent advice on matters we may not have thought about

What could they have done better?

Nothing we can think of

How has Andrew Tucker helped you?

Andrew very quickly grasped the nature of my self-employment and was able to offer realistic advice during both prosperous times and periods when employment was scarce. He knows the market well and projects confidence when proposing products for consideration, and we have been quite happy to follow most of his recommendations. He contacts us only when necessary and does not constantly email or call us with product offers and suggestions.

What could they have done better?

For our personal circumstances the service Andrew offers at present is exactly what we need and it is difficult to suggest anything that could be improved at this point in time.

How has Andrew Tucker helped you?

We contacted Andrew after being disappointed with our original advisor who seemed to put his own interests before ours. As a consequence our portfolio was a mess. Within a short time Andrew had reorganised everything and our pensions, isa's & unit trusts are now much easier to track and understand. In all the years we have known Andrew we've had complete faith in his judgement regarding the best place to invest our money. In that time, although we have been through the recession, our investments have increased far beyond our expectations. We feel Andrew always seems to be in front of the game recommending anything new that he feels will benefit our portfolio. At the same time he explains any risk factor that may be involved. We are now near retirement and feel safe in the knowledge that Andrew is drawing up a regular income plan that should take us well into our old age. We would highly recommend Andrew to anyone looking for someone who is very knowledgable in his field of work. He is friendly and, above all, explains everything in layman's terms.

How has Andrew Tucker helped you?

Solid sound advise. Understands your requirements and offers solutions to satisfy those aims. Always a timely and prompt response and continues to update and review options to secure better returns.

What could they have done better?

Nothing really comes to mind Andrew provides both a professional and friendly approach to his work.

How has Andrew Tucker helped you?

Andrew has been our financial adviser for about 20 years. During that time he has become a trusted and reliable source of financial information as well as a personal friend. He understands our attitude to high risk investments and always points us towards the area of low risk/steady growth. Andrew is extremely knowledgeable and up to date and has worked hard in his spare time to improve his qualifications - he now has Chartered Status. Andrew is totally honest and gives a straightforward easily understood explanation for his recommendations. We have no hesitation in recommending him to everyone.

How has Andrew Tucker helped you?

We where impressed with Andrew from the first meeting with him. He was polite and down to earth. everything was explained to us in full detail. He made everything sound so simple and easy for us to understand. We are very happy with what he has done for us.

What could they have done better?

To be honest I can't think of anything he could have done better. We are extremely happy with the service he has provided.

How has Andrew Tucker helped you?

Andrew explains things in layman's terms so that you are never left feeling unsure of what risk you are taking with your hard earned cash. He is polite. professional and extremely patient. He is hard working and honest. He can always be contacted if you have a question, even when he takes a holiday. I like the fact that, being a family man, he always remembers to ask about people who are close to you

What could they have done better?

I can't think of anything, at the moment, which would improve the service I receive.

How has Andrew Tucker helped you?

I have worked with Andrew, mainly on my pension, for about 15 years. In that time I have found him to everything I need in an IFA. I have watched him become more successful over the years because of the service he provides. He works tirelessly to improve his business, himself and the service and advice he provides. He is totally reliable and honest. He is responsive and personally deals with anything I ask him about. He always has my interest at the heart of everything. He is knowledgeable and has invested in training to ensure he is right up-to-date. Andrew is not only my financial adviser but he has become a valued personal friend.

What could they have done better?

Nothing that I can think of.

How has Andrew Tucker helped you?

I have used the services of Financial Planning Solutions for at least 10 yrs. In this time i have found Mr Andrew Tucker to be most diligent and helpful. He is always available and a pleasure to talk to ,and regard him as a friend,as well as my adviser.

What could they have done better?

Having dealt with other advisers in the past ,i am in no doubt that i am very lucky to be involved with this company.

How has Andrew Tucker helped you?

We are a recently retired couple. Andrew takes considerable care in understanding our life style and financial needs. Indeed it was Andrew that convinced me/us that I did not need to keep working in order to live quite comfortably. Andrew is also very quick to respond to any queries or requests, usually we have an answer within his working day. Also he takes time to ensure that we fully understand any proposals that he is making. Always cheerful and positive.

What could they have done better?

Very little, well balanced blend of friendliness and business

How has Andrew Tucker helped you?

Andrew Tucker has served me well. He has a good manner and approach to his clients. He is quick to appreciate a client's requirements, encourages them to talk through their understanding initially, and calmly and clearly discusses the situation. Where necessary he is happy to go into considerable depths, but equally capable of generalising a situation. He has shown appreciation of the wide financial disparities in our family and has established a good rapport with the least advantaged of them. His Rotary Christmas puddings are much appreciated!!

What could they have done better?

Currently nothing: and the re-organisation of his office seems to be working well

How has Andrew Tucker helped you?

Offers cup of coffee, on arrival, comes to meet you himself on your arrival. Always looks clean tidy and efficient. If he cannot answer a question there and then he will endeavour to find the right answer before you leave the meeting. He is able to discuss your concerns, finances etc in the allotted time for your meeting without running over or making you feel you must rush things as there maybe other clients waiting to see him. Andrew himself does however know how to talk!!! If you can not reach him in his office, his team are very good and will pass on messages to him , so that he will phone you more often then not the day you wished to speck to him, but no longer then 36 hours later.The clause here is Andrew is as good as his team behind him.

What could they have done better?

Having only been with Financial Planning Solutions for just over a year, it took 3-4 months to set up the investments etc, so as yet I don't know if the advice Andrew Tucker has given to me, is as productive as hoped.So I find answering surveys like this a a bit of a farce, especially the first few questions. What could Andrew do better- offer another cup of coffee. It would be nice if someone from Fiinancial Solutions could set up the home computer so that computer dummies like me can access my portfolio on line. However for his personality, confidence in what he does I would recommend him to anyone needing financial advice.

How has Andrew Tucker helped you?

Andrew seemed to understand our goals and attitude to risk and provided us with a suitable financial plan. He is easy to talk to and provides a friendly and professional service.

How has Andrew Tucker helped you?

Mr Tucker has been our adviser for almost 20 years and his advice has always been specific to my wife and myself. He always explains in great detail why he thinks an investment is right for us. As we have aged, our risk factor has lessened and Mr Tucker conducts regular reviews with us and adjusts our investment portfolio accordingly. I am very happy to recommend Mr Tucker without reservation as he is totally honest and very professional. The increase in value of my investments over the years is proof of his competency.

What could they have done better?

I am unable to suggest how Mr Tucker could improve his service to us, as he is always available at the end of his phone even when on holiday.

How has Andrew Tucker helped you?

By discussion and questionaire he gets a feel for attitude to risk and general family environment

How has Andrew Tucker helped you?

Twice a year our financial situation is reviewed and the findings explained , until we can understand them and then analyse our options and if needed take corrective action of things that are outside of our control . We are confident that our needs are being very well looked after and in a safe pair of hands ....

What could they have done better?

By using the last visit as the latest bench mark, all gains and losses can be quickly reviewed . Do we understand the reasoning for the performance , is it acceptable ? Yes and we will give it another 6 months until the next review and use colours . Green is good , like our traffic lights - amber is a warning . Red we have a problem , if the performance is not acceptable then corrective action needs to be taken and instead of waiting 6 months , have a quick snap shot in 3 months to ensure all is well . We do not want any nasty surprises , or at least , keep them to a minimum - time is not on our side .

How has Andrew Tucker helped you?

Andrew always gives a personal touch. He is always available either straight away or a returned phone call away.To date he has always been very good at current situations and the advice he gives never fails to return the goods.

What could they have done better?

It would be nice if my draw down pension was available to view on line to follow its progress

How has Andrew Tucker helped you?

Keeps me informed as to my investments, also advises me if better schemes arise, overall takes care of my finances

What could they have done better?

Quite happy with things as they are.

How has Andrew Tucker helped you?

Always has my interests at the fore front of any decisions. Although I do not have a lot of investments with Andrew he still treats me as a valued client.

What could they have done better?

The only thing is the length of time it takes when plans need to be altered. I don't know if this is due to Andrew's amount of work or the general delay with financial companies.

Please provide a brief comment about your experience with Andrew

Please provide a brief comment about your experience with Andrew

How has Andrew Tucker helped you?

For a number of years Mr Tucker has given us advice on how and where to invest our savings. His advice has proven time and again to be excellent. He has regular reviews with us and keeps us fully informed on our investments. We now regard Mr Tucker as a family friend who has given our children advice with no reward for himself. He is absolutely trustworthy and I would recommend Mr Tucker unreservedly to anyone seeking financial advice.

What could they have done better?

Having deliberated over this answer for some time I can not think of anything that Mr Tucker could improve upon. He is a first class advisor and a perfect gentleman.

How has Andrew Tucker helped you?

He gives a comprehensive and clearly phrased explanation of our finances and where they are going and why.

What could they have done better?

He is doing alright at the moment.

How has Andrew Tucker helped you?

Andrew Tucker has always responded promptly to our requests for a visit or update of our finances. He is professional in his attitude & patient with his explanations.

What could they have done better?

Plan his timed appointments to allow for hitches in his timetable & avoid being late!

How has Andrew Tucker helped you?

Andrew has been advising us financially for a number of years. He is proficient, very personable and excellent at what he does. Thanks to Andrew, our finances are looking good and we have maintained steady increase over a number of years, even during recession.

What could they have done better?

Andrew is busy which is a good sign in demonstrating that he is good at what he does. Regular reviews are always welcome as time seems to fly by.

How has Andrew Tucker helped you?

We contacted Andrew to help with retirement planning and so far have been working with for about a year. He takes great care to listen and understand our lifestyle and what our needs and aspirations are, before offering suggestions for ways in which we can use our resources to achieve what we want. He takes time to make sure that we fully understand his proposals and their implications.

What could they have done better?

No particular suggestions, but Andrew is busy so it is rare to find him immediately available to take a telephone call, but he usually responds within a (long) working day.

How has Andrew Tucker helped you?

What we like about Andrew is that he listens to you and puts a package together whats best for us. He makes sure that we both understand and outlines everything in laymans terms.

What could they have done better?

Could update us a bit more often.

How has Andrew Tucker helped you?

Listens to our requirements and does his best to meet our needs. Responds to critical comments on investment performances.

What could they have done better?

Onliine valuation service still needs to be simplified and improved.