Ashley Malpas

What were the circumstances that caused you to initially look for an equity release adviser?

Needed some extra money for my mother’s nursing

How has Ashley Malpas helped you?

He has given me some good neutral advice and never pushed me in any direction.

Have you seen the outcome you were hoping for?

Hopefully

What could they have done better?

Nothing

Please provide a brief comment about your experience with Ashley

Ashley was very sensitive to my feelings during our phone calls . He reassured me which made me feel very comfortable about going forward with the application

Please provide a brief comment about your experience with Ashley

Thoroughly professional and knowledgeable from start to finish and an engaging experience. An excellent adviser and top bloke to deal with. I have no hesitation whatsoever in recommending Ashley.

What were the circumstances that caused you to initially look for an equity release adviser?

Looking to do some home improvements and give a gift to my daughter

How has Ashley Malpas helped you?

He was honest and knowledgeable, friendly and always responded to emails promptly. He explained areas of my concern many times until I understood it.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing

What were the circumstances that caused you to initially look for an equity release adviser?

To re-structure our out of term mortgage.

How has Ashley Malpas helped you?

Very thorough and clear explanation of the product, the process, the benefits and the risks.

Have you seen the outcome you were hoping for?

Yes.

What could they have done better?

I'm not certain organisational things always need to 'better', better sometimes turns out worse. What matters above all is the integrity of the product and enough flexibility within the given systems, along with space for the advisor's mental and emotional agility, to adapt to each client.