Deon Lancashire

What were the circumstances that caused you to initially look for an accountant?

Our previous accountant was difficult to get hold off and did not provide the support we needed

How has Deon Lancashire helped you?

You feel as though Hammond & Co. are on actually board with you as a business partner, rather than someone you see once a year to submit your accounts and then not hear from the rest of the time. I find them easy to get in touch with for any general queries I have and they always reply in good time. They are up to date and very knowledgeable with modern bookkeeping technologies/software and have helped me massively in setting up processes for the company I work for to streamline and automate my workload as much as possible, eliminating a lot of wasted time. The payroll team in particular have also been very helpful for me keeping my payroll and HR tasks as simple as possible. The new software they introduced (BrightPay) has made things like uploading payslips, holiday bookings and staff contracts much easier to manage. In summery I highly recommend Hammond & Co. to anyone who is on the fence about switching accountants because they feel they don’t get the entire support they need. You can trust these guys will get the job done and will surely make your business a better one that it currently is.

Have you seen the outcome you were hoping for?

Yes

What were the circumstances that caused you to initially look for an accountant?

Good Communication and Feedback

How has Deon Lancashire helped you?

An extremely professional and friendly accountancy and business service, always approachable with a quick response to queries with business solutions and advice, i would highly recommend Hammond & Co.

Have you seen the outcome you were hoping for?

yes definatley

What could they have done better?

I'm not sure I can think of anything

What were the circumstances that caused you to initially look for an accountant?

Had terrible advice from previous accountant which cost me dearly.

How has Deon Lancashire helped you?

Bar far the most personable accountants I have ever used, running a business usually means you work very unsociable hours, I’ve personally called Steve from 6am to 7/8pm and had a response. Something which when your on site from 6/7am till 6/7pm is a true blessing. When I’ve spoken to Deon in accounts about various tasks his response is ‘I’ve already done it’ allowing myself to focus on my site work. If you want more time to focus on growing your business and enjoying the journey this team will go above and beyond to back you. 10/10 Blood Brothers Services Ltd

Have you seen the outcome you were hoping for?

Sound advice and any questions which I might seen daft to some, Deon is always there to answer.

What were the circumstances that caused you to initially look for an accountant?

I was looking for a more cost effective and efficient service.

How has Deon Lancashire helped you?

Really happy with the service I get from Hammond's - highly recommended!

Have you seen the outcome you were hoping for?

Yes.

What could they have done better?

Nothing.

What were the circumstances that caused you to initially look for an accountant?

Buusiness

How has Deon Lancashire helped you?

Hammonds have been very helpful and efficient through a difficult period

Have you seen the outcome you were hoping for?

Yes

What were the circumstances that caused you to initially look for an accountant?

Start up business

How has Deon Lancashire helped you?

Can’t recommend Hammond and Co enough! All the members of team go over the top to make sure everything gets sorted on time. Fantastic service and always proactive! Brilliant company to be associated with.

Have you seen the outcome you were hoping for?

Absolutely

What could they have done better?

Nothing

What were the circumstances that caused you to initially look for an accountant?

Started up a limited company

How has Deon Lancashire helped you?

Can’t recommend these guys enough. They are so friendly and professional, they’ve really put me at ease through the entire process.

Have you seen the outcome you were hoping for?

Yes!

What could they have done better?

Nothing they’ve been perfect

This review is a follow-up review from a client who left a review previously.

How has Deon Lancashire helped you since your last review?

Yes very happy with his services and advice

This review is a follow-up review from a client who left a review previously.

How has Deon Lancashire helped you since your last review?

Deon is always helpful and always very efficient which makes my job a lot easier.

This review is a follow-up review from a client who left a review previously.

How has Deon Lancashire helped you since your last review?

Deon works with the Interim Chief Officer on our monthly Payroll and Bookkeeping need. Deon reacts quickly to any requests for information/advice. Professional but friendly working relationship.

This review is a follow-up review from a client who left a review previously.

How has Deon Lancashire helped you since your last review?

Nothing is too much trouble, Everything is explained.

This review is a follow-up review from a client who left a review previously.

How has Deon Lancashire helped you since your last review?

Answers all enquiries promptly and efficiently. Confident he has my best interests in hand.

What were the circumstances that caused you to initially look for an accountant?

Help with more pro active accounting and moving to digital accounting and MTD

How has Deon Lancashire helped you?

Helped with setting up new accounting software and support with using the new system. Always available to give helpful advice.

Have you seen the outcome you were hoping for?

Yes

Please provide a brief comment about your experience with Deon

very interesting. what i can say is your the first accountant that has put a lot into the works for the client and i am very impressed.

What were the circumstances that caused you to initially look for an accountant?

I’m a Limited Company want to ensure my taxes are done correctly.

How has Deon Lancashire helped you?

Mark and the team have been doing my accounts for the last few years. Deon not only have they introduced me to a more efficient way of processing my paperwork but have also given great business advice and are always there when you need them. They are a friendly and extremely professional team and I would highly recommend them.

Have you seen the outcome you were hoping for?

Yes

What were the circumstances that caused you to initially look for an accountant?

we wasnt happy with our old accountant and felt we where not being advised correctly....

How has Deon Lancashire helped you?

5 stars are not enough to rate these guys... we where left in a big hole by our old accountant and these guys have built the steps to get us out, what these say they are going to deliver they do. We have learned you get what you pay for in this business. Many thanks.

Have you seen the outcome you were hoping for?

yeah so far no issues etc, great service.

What could they have done better?

so far i cant fault anything

What were the circumstances that caused you to initially look for an accountant?

I run my own business and don’t have the time or enjoyment for doing my own accounts.

How has Deon Lancashire helped you?

Deon is fantastic. He’s friendly, always there when you need advice and 100% professional at all times. Both myself and my husband have been with Hammonds for many years and we would highly recommend them

Have you seen the outcome you were hoping for?

Yes and more.

What were the circumstances that caused you to initially look for an accountant?

My previous accountant was not suitable and I wanted to switch to someone with experience with an online software. Hammond & Co were the accountancy recommended by Xero and its been great since the beginning.

How has Deon Lancashire helped you?

The team at Hammond & Co have been going above and beyond for my accounting needs. Available pretty much whenever I need and getting it sorted quickly and efficiently. They seem to use the most updated accounting software packages to make accounting for myself much easier and hassle-free. I would highly recommend this accountancy firm even if you are not local like myself

Have you seen the outcome you were hoping for?

Yes the team are always at my disposal and get everything done that I ask for in a very professional matter.

What could they have done better?

To be honest they are very good and this is more my own issue with time management but probably the only thing is to perhaps have constant reminders to pay HMRC or VAT bills before the deadline as they usually inform me way before the payment date and then I have been know to forget to arrange the bill payment.

What were the circumstances that caused you to initially look for an accountant?

I set up a New Business

How has Deon Lancashire helped you?

Fantastic experience from start to finish. Can’t recommend them highly enough. Thanks Mark for all your help and advice, it’s much appreciated.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing

What were the circumstances that caused you to initially look for an accountant?

Book keeping & accounts preparation

How has Deon Lancashire helped you?

Brilliant team, very helpful & informative! Nothing too much trouble . Would highly recommend

Have you seen the outcome you were hoping for?

Yes

What were the circumstances that caused you to initially look for an accountant?

I was starting a new business.

How has Deon Lancashire helped you?

Excellent, always available, reliable, friendly service

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

I think maybe they could have gone through the processes of Xero and Recept Bank a little more. Although I have learnt a lot myself.

What were the circumstances that caused you to initially look for an accountant?

Self assessment

How has Deon Lancashire helped you?

Mark and the team at Hammond & Co are amazing. Thoroughly professional but super friendly, patient and easy-going. Jargon free accountancy in a relaxed out of town premises. Extremely supportive with what can be a very daunting experience. I wouldn't go anywhere else. Very knowledgeable, would highly recommend

Have you seen the outcome you were hoping for?

Yes

What were the circumstances that caused you to initially look for an accountant?

I needed someone to prepare some accounts for me.

How has Deon Lancashire helped you?

Mark and his team provide excellent customer service they go above and beyond. I would highly recommend him and his team

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing the team provide excellent advice and customer service.

Please provide a brief comment about your experience with Deon

Friendly , clear in communicating what process would be to obtain figures. Clear on costing. Helpful on line guidance in filling out/signing of documents

What were the circumstances that caused you to initially look for an accountant?

Business

How has Deon Lancashire helped you?

With all business accountancy and tax

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

N/A

Please provide a brief comment about your experience with Deon

Positive: Professionalism Deon is fantastic. He’s friendly, always there when you need advice and 100% professional at all times. Both myself and my husband have been with Hammonds for many years and we would highly recommend them. ⭐️⭐️⭐️⭐️⭐️

What were the circumstances that caused you to initially look for an accountant?

Opening up a business

How has Deon Lancashire helped you?

He has always been prompt and very efficient with his work and advice

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Taking a little more time to explain forecasts etc

What were the circumstances that caused you to initially look for an accountant?

I had recevied a good recommendation about this firm

How has Deon Lancashire helped you?

He's very helpful in every aspect

Have you seen the outcome you were hoping for?

Yes very much so

What could they have done better?

Maybe slightly better communication

What were the circumstances that caused you to initially look for an accountant?

Self employment

How has Deon Lancashire helped you?

In most aspects of book keeping and advise on vat payments,national insurance etcyed

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing, he answered & advised me in a clear & professional manner

What were the circumstances that caused you to initially look for an accountant?

Unhappy with previous accountants

How has Deon Lancashire helped you?

Quick response to every question and query allows us to conentrate on our business not on accounting.

Have you seen the outcome you were hoping for?

Yes

What were the circumstances that caused you to initially look for an accountant?

Needed good sound advice to help with my growing business

How has Deon Lancashire helped you?

His help has been invaluable jurying the 5yrs that I have been working with him and the team at Hammond’s

Have you seen the outcome you were hoping for?

Constantly

What could they have done better?

I can ask them for any advise at any time so there is no suggestions necessary

What were the circumstances that caused you to initially look for an accountant?

Our previous Honorary Treasurer retired and we had to let our financial affairs to professional accountants. Hammond & Co gave us a very competitive quotation, and we found their director, Mark Bates, very helpful. Having a named accountant, Deon Lancashire, is reassuring as he knows our business well.

How has Deon Lancashire helped you?

He is very easy to contact and reacts promptly requests for information. Reports to the Trustees (we are a registered charity) are clear and submitted every 2 months, as we requested.

Have you seen the outcome you were hoping for?

Definitely. We have a much clearer and up-to-date understanding of our financial affairs, and we are confident that regular payments, both to staff and HMRC are made on time.

What could they have done better?

Early on, a bit slow to suggest Standing Order to overcome irregular mail deliveries of rent invoices. Since then, no problems.

What were the circumstances that caused you to initially look for an accountant?

We needed to switch as we had outgrown our previous accountant and wanted more advice.

How has Deon Lancashire helped you?

Hammond and co have been great so far and are always on hand to provide considered advice.

Have you seen the outcome you were hoping for?

Yes

What were the circumstances that caused you to initially look for an accountant?

We needed monthly bookkeeping and payroll support for our organisation

How has Deon Lancashire helped you?

Deon works with our office staff to gain the information needed to prepare the monthly bookkeeping function and to prepare out yearly accounts for independent audit.

Have you seen the outcome you were hoping for?

Yes. the service has been delivered on time and Deon has been on hand if we have needed information and advice from him.

What could they have done better?

The service we receive is tailored to our organisation and works well for us.

What were the circumstances that caused you to initially look for an accountant?

Starting a business.

How has Deon Lancashire helped you?

Deon is my contact at Hammonds Accountants and can't recommend him or Hammonds highly enough.

Have you seen the outcome you were hoping for?

yes

What could they have done better?

I'm very happt indeed with the service that Deon and Mark and team provide.

What were the circumstances that caused you to initially look for an accountant?

For better knowledge

How has Deon Lancashire helped you?

Got us to understand everything.

Have you seen the outcome you were hoping for?

Yes

What were the circumstances that caused you to initially look for an accountant?

Starting a new business

How has Deon Lancashire helped you?

Mark advised us everything we needed to know and set everything up for us.

Have you seen the outcome you were hoping for?

Yes very pleased

What could they have done better?

Happy with everything that has been done , no improvements as far as we are concerned.

What were the circumstances that caused you to initially look for an accountant?

They are local to me and really good

How has Deon Lancashire helped you?

In ever way with booking keep to vat and tax

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing

What were the circumstances that caused you to initially look for an accountant?

I was in a partnership that folded. I became a LIMITED company. Mark and all at Hammond helped with everything, going that extra mile.

How has Deon Lancashire helped you?

With everything, even ex partners. Made going forward possible.

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

I don't think more could be done.

What were the circumstances that caused you to initially look for an accountant?

Setting up a new business, book keeping and help regards self assessments and advice on share schemes.

How has Deon Lancashire helped you?

Mark has been instrumental in helping both myself and my wife over the years. His expertise and experience in finance has been second to none in helping us grow new businesses. Mark is always at the end of the phone when we need him with a caring and professional attitude

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Mark is exceptional. Having been in business 27 years, Mark is without doubt the best accountant we have ever come across

What were the circumstances that caused you to initially look for an accountant?

After 40 years of business using the same accountancy firm we felt a new approach was required.

How has Deon Lancashire helped you?

Mark was able to demonstrate the advantages of using the Xero system for MTD. He also offered good advice on vehicle purchase and investments.

Have you seen the outcome you were hoping for?

Xero has proved to be a truly professional system. It produces instant data and reports and is very cost effective.

What could they have done better?

Bring his own biscuits to meetings.

What were the circumstances that caused you to initially look for an accountant?

I looked for a new account, because I wanted an accountant that specialises in Xero.

How has Deon Lancashire helped you?

Mark and his staf are Xero specilalists.

Have you seen the outcome you were hoping for?

Yes I am very happy with the support I get from Mark and his team.

What were the circumstances that caused you to initially look for an accountant?

Value and convenience

How has Deon Lancashire helped you?

Local and very efficient

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

Nothing

What were the circumstances that caused you to initially look for an accountant?

We started a company with no knowledge or experience in accounts and were looking for a good accountant

How has Deon Lancashire helped you?

Mark has given me advice and guidance through the years on the best and most tax-efficient way to run my company

Have you seen the outcome you were hoping for?

Yes

What could they have done better?

I even can't think of something they could do better than they are doing now. Thank you

What were the circumstances that caused you to initially look for an accountant?

I was self employed and needed help and guidance with my tax return

How has Deon Lancashire helped you?

Mark has helped me with every aspect of both business and personal matters. Always on hand with that personal touch. If I need any advice about anything money related I go straight to Mark.

Have you seen the outcome you were hoping for?

Yes

What were the circumstances that caused you to initially look for an accountant?

I felt that my previous accountant was unresponsive and not proactively showing an interest in my business and my ambitions

How has Deon Lancashire helped you?

Mark was clear and concise from the start. Outlining the technology and the services that he and his team would deliver with options to increase service levels. Using their technology has saved me time and money as well as having clarity on my finances and ensuring that the key tasks are done in time. Something that before I was a little slack on!

Have you seen the outcome you were hoping for?

Absolutely. Mark and his team have over-delivered in their support and communication - particularly in their commitment regarding COVID19

What could they have done better?

More tax planning and software training.